Knowledge Services Managed Service Provider (MSP) Program for State of Ohio Manager Overview

Transcription

1 Knowledge Services Managed Service Provider (MSP) Program for State of Ohio Manager Overview October 2015

2 Agenda Introductions Definitions State Objectives OH MSP Program Benefits OH MSP Program Information Implementation Overview Frequently Asked Questions Questions & Answers Contact Information 2

3 Corporate Overview Founded in 1994 Certified WBE Contingent Labor Management Experts Managed Service Provider (MSP) Vendor Management System (VMS) Employer of Record (EOR) / Payrolling IC Compliance / 1099 / PPACA Risk Mitigation Staffing / Recruiting Proven VMS technology - dotstaff All skill categories: IT, Clerical / Admin, Medical, Seasonal, Specialty >50 enterprise-wide implementations with a presence in 50 States Extensive Government experience MSP for States of Indiana, Arizona, Maine, Tennessee, Florida & Utah Federal, State, City, County, Quasi-Governmental, Education 3

4 Definitions A Managed Service Provider (MSP) is a company that takes on primary responsibility for managing an organization s contingent and service-based workforce program. A Vendor Management System (VMS) is a web-based workforce management solution providing transparency and governance over the entire workforce (including FTE s) in accordance with the organization s business rules. MSP VMS 4

5 State of Ohio Objectives Provide cost savings Increase competition & accountability among subcontractors Provide opportunities for all subcontractors, including MBE & EDGE programs Provide process efficiencies & policies to ensure compliance Track, monitor & manage MSP program & subcontractor performance Enhance visibility into the State s IT staff augmentation spend & usage Increase overall quality & speed of IT staff augmentation Allow other governmental entities to utilize Contract 5

6 State Benefits Hard dollar savings Soft dollar savings Risk mitigation Greater compliance in pre-onboarding requirements Consolidated invoicing & single accounts payable vehicle Business analysis & reporting Single point of contact Improved participation with subcontractors Web based time entry & expense approval Single contract vehicle Subcontractor management 6

7 Agency Benefits Workforce management consultation Single point of contact Reduced administrative duties Pre-screening resumes Business analysis & reporting Subcontractor relationships Web based time entry & expense approval Streamlined processes Greater compliance in pre-onboarding requirements Consolidated invoicing 7

8 Subcontractor Network Benefits Clear requirements Greater quantity of opportunities Maintain relationships Real-time procurement Cash flow visibility Business analysis & reporting Single point of contact Improved participation Web based time entry & expenses Improved subcontractor communication 8

9 When & How to Engage the MSP When to engage the MSP: Need a new contractor? Need a new PO for a current contractor? Is your State Term Schedule expiring? How to engage the MSP: Call MSP program team MSP program team Meet with an MSP program team 9

10 Process Workflow Request Reporting Create Invoice Submit Time Approval Qualify Time Entry Interview MSP / VMS State Manager On-Board Subcontractor Contractor 10

11 State s Role Request Reporting Create Invoice Time Approval State s Role: Request for resource with budget approval Review resumes, conduct interview and select candidate Approve time in VMS Manage day-to-day work of contractor Escalate any issues with contractor or subcontractor to MSP Submit Qualify Time Entry Interview MSP / VMS State Manager On-Board Subcontractor Contractor 11

12 MSP s Role Request Reporting Create Invoice Time Approval MSP Role: Qualify and create requisition Candidate qualification and review Best and Final Offer (BAFO) negotiation Coordination of start date & onboarding requirements process Compliance auditing Invoice State and pay subcontractor community Train and educate on MSP program and VMS Contract Management Subcontractor Management Submit Qualify Time Entry Interview MSP / VMS State Manager On-Board Subcontractor Contractor 12

13 Subcontractor & Contractor s Role Request Reporting Create Invoice Time Approval Subcontractor s Role: Recruit and submit candidate in VMS Manage contractor Responsible for all contractor payroll, payroll taxes and statutory costs Responsible to address and answer any payroll and benefit questions of contractor Submit Qualify Time Entry Interview MSP / VMS State Manager On-Board Subcontractor Contractor 13

14 Implementation Overview First Step: Discovery Meetings What happens in the upcoming Discovery Meetings? What is expected from State managers during implementation? How much time should State managers expect to spend on implementation? 14

15 Implementation Overview Other Steps prior to Go Live: Communication Internal & External Projected Timeline Week of October 26 th Kick Off Meetings Weeks of October 26 th, November 2 nd & November 9 th Discovery Meetings Data & Process Gathering Weeks of October 26 th, November 2 nd & November 9 th Report of Findings Data Load & Configuration of VMS Education Go Live for New Requisitions Week of November 16 th Week of November 16 th Beginning week of November 16 th & ongoing Week of November 23 rd Go Live for Existing Contractors January 1,

16 Frequently Asked Questions Are State employees & contractors the same? What will happen to my existing contractors? Will I be able to easily & quickly procure quality contractors? What will happen to contractor s pay rate? Will contractors be able to stay on assignment at the State? Are all contractors employed by Knowledge Services? Can subcontractors maintain relationships with State managers? What is the risk of program disruption? Will this improve processes, transparency, & governance? Will this provide savings to the State of Ohio? 16

17 QUESTIONS 17

18 Contact Information Brett Nagel, Implementation Project Lead Roberto Villegas, Implementation Specialist Michelle Holmes, Program Team Member Bill Evans, Executive Program Sponsor Cindy Davis, Director of Government Solutions Thank you for your time today! 18

19 Process Workflow Manager requests need with Budget Approval MSP reviews and analyzes data. Conducts business reviews with the State and subcontractors Reporting Request Create MSP creates requisition and releases to subcontractors in VMS MSP sends invoice to the State Invoice Submit Subcontractors submit candidates in VMS Manager reviews and approves time in VMS Time Approval Qualify MSP reviews and qualifies candidates Contractor submits time into VMS Time Entry On-Board Interview Manager reviews, interviews and selects candidate MSP State Manager Subcontractor MSP coordinates start date and onboarding process Contractor 19