Call Centers in Berlin

Transcription

1 Call Centers in Berlin

2 Why Berlin? PEOPLE LISTEN CLOSELY IN BERLIN. A qualified, multilingual work force Flexible, cost-effective office space An excellent traffic, transport and telecommunications infrastructure 24/7 operation possible without official permission Very wide selection of courses for sector-specific vocational training available CallCenterWorld : The sector's most important trade fair in the Germanspeaking area, held each February in Berlin 97 percent of the Call Center would decide again in favor of locating in the capital region

3 Why Berlin- Brandenburg?

4 Why Berlin? Jost Lauter, Managing Director Lufthansa Global Tele Sales "Berlin won out for us because it was becoming more and more difficult to recruit personnel at other corporate locations. We receive 600 applications per month alone here. " Jost Lauter Managing Director

5 Facts and Figures Call Center Capital Region Berlin- Brandenburg 231 Call Centers with 20,010 employees 14,678 seats 1.4 agents working per work station PEOPLE LISTEN CLOSELY IN BERLIN. Source: Berlin Partner GmbH & ZukunftsAgentur Brandenburg GmbH, Call Centers Capital Region Berlin-Brandenburg Survey 2006,

6 Facts and Figures German Federal States No. of CCs Size (agents) Baden-Württemberg 2 75 k. A. 2. Bayern 1, , Berlin-Brandenburg , Bremen 3, , Hamburg 3, , Hessen 3 20 k. A. 7. Mecklenburg-Vorpommern 99 8, Niedersachsen , Nordrhein-Westfalen , Rheinland-Pfalz 3, , Saarland , Sachsen 120 6, Sachsen-Anhalt , Schleswig-Holstein , Thüringen ,000 Source: CC & CRM Marktführer / Teletalk: 01/2006, 1 04/2005, 2 02/2004, 3 02/2003, 4 Schätzungen; 5 eigene Erhebung 2006;

7 The Sector Examples: Berlin Call Center Agencies / Service Providers Callways D+S Berlin FlexiTel TelefonService Smartvoices SNT Deutschland Stream International Telegab VIAFON walter ComCare

8 The Sector Examples: Berlin Inhouse Call Centers Allianz Dresdner Informationssysteme Berliner Volksbank Corning Cable Systems Deutsche Bank Gothaer SchadenService Hertz Autovermietung Schindler Aufzüge Sparda-Bank Berlin

9 The Sector Examples: Berlin Inhouse Call Center with External Clients ASV Direktmarketing Berlin Tourismus Marketing B/A/S, Berliner Abrechnungs-u. Servicegesellschaft für Ver- und Entsorgung Fullhouse Service Go! General Express & City Logistics Lufthansa Global Tele Sales NEXNET NextiraOne Deutschland

10 The Sector Would you like to learn more about the Call Center Capital Region Berlin- Brandenburg? Free copy of the survey available berlin-partner.de Call Center Capital Region Berlin- Brandenburg Survey 2006 Table of Contents Call Center Locations Facts and Figures Highlights Call Center Types Range of Activities Business Fields Number of Employees by Industry Communications Media Service Languages Service Markets Strategic Location Factors Share of Call Centers by Company Size Share of Employees by Company Size Employment Status Call Center Development

11 Infrastructure Call Center training in Berlin In-service training courses 'Call Center Agent' and 'Call Center Team Leader' offered by the Berlin Chamber of Commerce and Industry: 21 academies and training centers: Data base for advanced vocational training:

12 Networks and Events Initiatives for the Call Centers in Berlin ABCC - Arbeitsgemeinschaft Berliner & Brandenburger Call Center e. V. Call Center Stammtisch Call Center Forum Deutschland e. V. Germany's most important Call Center fair Call Center World Berlin

13 Berlin Partner GmbH Marion Messmer Fasanenstraße 85 D Berlin Phone Fax