Welcome to the University of Surrey. The Surrey Business School and the School of Hospitality and Tourism Management

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1 International Exchange & Occasional students Welcome to the University of Surrey The Surrey Business School and the School of Hospitality and Tourism

2 Welcome to the Surrey Business School and the School of Hospitality and Tourism. Congratulations and welcome! You ve joined an exciting and dynamic academic community. We are very pleased you ve chosen The University of Surrey and in particular the Surrey Business School and the School of Hospitality and Tourism as the host for your study abroad. This handbook has been designed specifically for incoming exchange students joining the Surrey Business School and the School of Hospitality and Tourism and is intended to be a guide to your first few weeks here as well as providing information on academic matters and other more general information which will apply throughout your stay. Further information about preparing for exchange can be found in the Exchange Student Guide. More detailed information on the University in general and academic regulations can be found in the Undergraduate Handbook. Background The Surrey Business School is the new title for the business and accounting section of the previous School of, which comprised programmes in business, hospitality and tourism management. Undergraduate management degrees have been taught since the University was first chartered in It started with the hospitality management programme (IHM), which is now complemented by specialist degrees for tourism (TM) and retail (RM), along with a hybrid hospitality and tourism stream (IHTM). In 2001, the School launched the successful BSc (Hons) Business (BM) programme followed by the BSc (Hons) in Accounting & Financial programme in The Schools also offer a range of postgraduate management programmes leading to MSc awards. These cover a range of generic MSc programmes in e.g. Marketing, Human Resource, International Financial alongside the Masters of Business Administration (MBA) programme. There are sector based programmes at MSc level too covering hospitality, tourism, retail, leisure, healthcare and food. In addition, there are over 50 students on the School s PhD programme. Teaching in the Schools was graded as excellent in the most recent external audit. Staff actively pursues research in their own areas of subject expertise alongside supporting learning and teaching. They are fully research informed in preparing the learning and teaching deliveries and many of their research publications will be useful in your undergraduate study. Arrival & Orientation Students arriving in the autumn are able to take part in Welcome Week which takes place from the 29 th September 2014 and is open to all students. The Welcome Week programme is designed to help you find out more about the University, make sure you officially register, obtain your campus card, activate your IT account and provide an opportunity to meet other students. Welcome Week is open to all but there are some events which are organised specifically for exchange students. You will find these events detailed in the orientation programme. Students visiting us in the second semester (spring) will be able to take part in an orientation programme organised by the IRO (International Relations Office). Students are usually able to arrive on campus a few days before the start of teaching and will be able to register, obtain their campus cards and meet with other students. Further details will be sent to students in January via . Registration takes place in Welcome Week for students arriving in the autumn and before the start of teaching for students arriving in the spring. Details of where and when you need to register can be found on your orientation programme which will be sent to you by before the start of the semester.

3 In order to register you will need to take along photographic ID. Suitable forms of ID are: A current signed passport A national/eu identification card Please take a photocopy of the Personal Details and Current Visa pages in your passport with you when you register. If you need help getting the appropriate copies please ask for assistance at the helpdesk (34MS01). All students need to register in order to become full members of the University and to access the full range of services available. Students who fail to register will not be officially recognised by the University and will not be able to take part in assessments or obtain a student campus card. Campus Card You will receive your campus card once you have registered. You will need your card to gain access to the Library, IT facilities, and other buildings. Your campus card is also your Students Union identity card, carrying the NUS logo so you can go to Students Union events and show it when you want to redeem student discounts in participating stores or venues. It is important to look after your campus card as you may have to pay for a replacement if it is lost, damaged or stolen. Registration of Overseas Nationals Students from some countries may be required to register with the Police. Please check the visa stamp in your passport carefully as this is the best way to see if you need to register. Please refer to the Exchange Student Guide (sent to you on confirmation of your place at Surrey,) also available via: There will be an opportunity to register with the police on campus on the following dates at the start of the Autumn Semester. Wednesday 1st October 9am pm rooms: Oak 3 and Oak 4 Wednesday 8th October 9am pm rooms: Oak 3 and Oak 4 Wednesday 15th October 9am pm rooms: Oak 3 and Oak 4 Thursday 23rd October 9am pm rooms: Oak 3 and Oak 4 Students who require Police Registration will be able to book an appointment through the website once they have registered with the University. The booking form will be available in September. If you are visiting the University in the spring you will need to go to the Surrey Police Headquarters in person. Please call to make an appointment. Medical Treatment If you are an EU/EEA student or an international student on a programme of six months or more, most treatments on the NHS (National Health Service) are free. You will need to register with Guildowns Group Practice on campus or a more local doctor if you live further away. If you are here for less than six months we advise you to take out private health insurance. We suggest you register with the Guildowns Group Practice if possible as soon as you are able, as failure to register within the first month of your arrival may mean you are unable to receive free treatment. English Language Testing All new students who are not native English speakers are required to take a reading, writing and grammar test. The time and location of the tests will be given in your orientation programme.

4 The tests identify any difficulties you may have so that we can offer you support and access to English classes. Please note that these tests will not affect your place on any of the modules you have chosen. You can visit the Department of Language & Translation (AP Building, 2 nd floor) at any time if you feel you need support with English for your studies. The writing test is paper-based; the reading and grammar tests must be completed in Welcome Week and can be found online PRACTICAL INFORMATION Room numbers The University of Surrey Campus is split into two: the main Stag Hill campus and the Research Park. All of your lectures and tutorials will be based at the Stag Hill campus unless otherwise specified. The locations of your lectures and tutorials are given on your timetable using a system of room number, building and level/floor. An example could be 34MS01 which means room 34, in the School, level 1. Below are some useful descriptions which might help you get used to the system. The numbers refer to the key on the campus map. MS: School, Rik Medlik Building (no. 23) AP: Austin Pearce Building (no. 22) TB: Teaching block (no. 7) LT: Lecture Theatres (no. 12) Senate House: main Administration Building (no. 14) Semester Weeks The University academic calendar is divided into two semesters, each made up of 15 teaching weeks. Welcome Week does not include teaching and as such is counted as week 0. The week commencing 6 th October 2014 is termed week 1 for the autumn semester. The week commencing 9 th February 2015 is week 1 of the spring semester. Academic staff will often refer to teaching weeks discussing deadlines or important stages in the teaching of a module. It is good practice to be aware which teaching week you are in as this will help you to manage your work and ensure you do not miss any important deadlines. How will the School contact me? You will hear from us via , using your University account. It is your responsibility to check your , on a daily basis. Important and sometimes urgent information will be communicated to you by . Please make sure you also check the UG notice boards on level two of the Building for important information and log in to SurreyLearn for important academic information/updates. SurreyLearn Like many Universities the University of Surrey utilises a virtual learning environment or blackboard through which students can access important academic information, have discussions with each other and receive feedback on their assessments. Information regarding SurreyLearn will be included in your orientation programme and we strongly advise you to attend. SurreyLearn will become a big part of your experience here at Surrey and you must make sure you are able to log on and access this service. Often cancellations or room changes for lectures and tutorials are posted, so you need to have access once you have confirmed your module options.

5 The Student Support Help Desk If you have a query and there is no one available in the Exchange Office, we suggest you visit the Student Support Help Desk (34MS01). The helpdesk is open Monday to Thursday 9.15am to 5pm, Friday 9.15am to 4.45pm. The help desk is manned during the stated times so that you can ask any questions you might have regarding your studies and/or regarding your wellbeing (pastoral care). Contact Details: Fbelhelp@surrey.ac.uk or contact ACADEMIC INFORMATION Modules Incoming students are advised to take modules at the same level as their current studies at their Home University. Therefore, if you are a second year student we advise you to take level 2 modules. There is the possibility of taking modules from different levels. If you would like to do this please discuss your preferences with the Exchange Administrator. We understand that visiting students are often required to find modules that form part of their degree at their Home University. For this reason we try to offer a wide range of undergraduate modules, but clashes may occur in your timetable if you choose from different levels. Below you will find a list of all undergraduate management modules running in the academic year Teaching methods All undergraduate modules are taught via lectures and either tutorials/seminars. Lectures usually last for two hours and are held in large lecture theatres in different venues across the campus. Tutorials and seminars are smaller meetings of approximately 30 students and give attendees an opportunity to discuss topics with their peers and ask questions. Timetables Timetables exist for each different undergraduate degree programme offered by the Surrey Business School and the School of Hospitality and Tourism SBS Accounting and Finance Business and Retail Business Business (Entrepreneurship) Business (Human Resource ) Business (Marketing) International Business Sustainable Enterprise SHTM International Event International Hospitality and Tourism International Hospitality International Tourism You will receive a copy of the teaching timetables for each programme and usually be free to choose which lecture/tutorial to attend for each module. Once you choose you must attend the same sessions each week. Each module will have a lecture (normally 2 hours long) and a tutorial (1 hour long) which you must attend once a week. If you notice that a module does not appear to have a tutorial on the timetable this

6 means the tutorial groups will be decided in the lecture and time/locations of the tutorial confirmed at a later date. As an incoming exchange student you are not enrolled on any one programme, this means your study timetable is unique to you and needs to be created using the blank timetable form found as an appendix to this handbook. Please feel free to come along to the Exchange Office to speak to the Exchange Administrator if you would like some guidance with your timetable. The Incoming Exchange Administrator, Ms Deborah Edwards, works every week day and you can make an appointment by ing Deborah on: d.edwards@surrey.ac.uk or by visiting the Exchange Office in person. UG Modules (All Credits = 15 Surrey / 7.5 ECTS) Undergraduate Surrey Business School and School of Hospitality and Tourism Modules Year 1 (Level 4) (All Credits = 15 Surrey / 7.5 ECTS) Semester 1 Code Module Title Programme Pre- Requisites Assessment Method MAN1059 Operations AF BM BRM IBM, None Multiple Choice Paper, Exam Paper, Short Written Exam - paper. Total: 100% MAN1060 Business Mathematics AF None 70% Exam, 30% Class Test MAN1061 Financial Accounting 1 AF None 70% Exam, 30% Class Test MAN1062 Business Environment IHTM TM IHM None 100% Summative Assessment: Closed-book examination MAN1067 Hospitality and TM None 100% Closed Book Exam Tourism MAN1068 Financial Accounting BM BRM IBM None 70% Exam, 30% Class Test MAN1079 Understanding Service Delivery IHTM None 60% Group Project 40% Individual Project MAN1087 Developing Professionals IHM IHTM TM None 40% Coursework 60% Group Project MAN1088 Business Impacts IHM IHTM TM None 50% Coursework 50% Group Report MAN1091 Business Skills BM, AF BRM None 50% Exam 50% Group Presentation IBM MAN1092 Economics for Business BM, BRM IBM None 50% Assignment 50% Assignment Semester 2 Code Module Title Programme Pre-Requisites Assessment Method MAN1065 The Hospitality Business IHTM None 50% Group Presentation and report 50% Individual report MAN1066 Business of Tourism IHTM TM None 40% Closed book exam 60% Group Project MAN1071 Business Economics AF None 75% Exam, 25% Test MAN1072 Accounting 1 AF Financial Accounting 1 70% Exam, 30% Test

7 MAN1073 Organisational BM IBM, None 100% Exam Behaviour and Analysis MAN1075 Marketing Principles IHM BM IHTM None 50% Exam, 50% Group Project TM, AF IBM BRM MAN1077 Introduction to IHM None 70% Exam, 30% Class Test Accounting MAN1083 Destination IHTM TM None 40% Group Presentation 60% Individual Essay MAN1086 Tourist Behaviour TM None 40% Group Poster, 60% Individual Assignment MAN1089 Business Decision BM, BRM IBM None 30% Exam 70% Coursework Making MAN1090 Business Ethics BM, BRM IBM None 70% Exam 30% Coursework MAN1093 Retail Marketing BRM None 60% Report 40% Group Presentation MAN1094 Business Law & Ethics AF None 60% Exam 40% Coursework Year 2 (Level 5) Semester 1 Code Module Title Programme Pre-requisites Assessment Method MAN2088 Intermediate AF None 70% Exam, 30% Coursework tests Economics MAN2089 Business Finance AF IBM BRM BM Financial 40% Mid-term Test, 60% Exam AF Accounting and FA 1, Intro to Accounting MAN2092 Managing Information AF BM BRM None 50% Group Project, 50% Individual Exam System IBM MAN2093 Introduction to BRM BM BRM Operations 100% Examination Science IBM MAN2094 Marketing Communications IHM TM IHTM BM AF BRM None 50% Group Assignment, 50% Individual Report IBM MAN2095 Managing Retail Locations BRM None 60% Individual Assignment, 40% Exam (1 hour) MAN2096 International Business BM IBM AF None 60% Exam, 40% Coursework MAN2100 Aspects of Food IHM IHTM None 60% Individual Assignment, 40% Exam MAN2101 Tourism Policy and IHTM TM None 50% Individual Essay, 50% Group project Development MAN2124 Services Marketing IHM TM IHTM Marketing 50% Group Assignment 50% Examination Principles MAN2125 Applied Financial IHM, IHTM, TM None 30% Test 70% Exam MAN2126 Economics for Leisure IHM TM IHTM None 60% Group Project 40% Exam and Tourism MAN2127 Professional Development in IHM TM IHTM None 70% Professional Report 30% Individual Reflected Essay Practice MAN2129 Professional Ethics IHM TM IHTM None 50% Individual Essay, 50% Group Report MAN2133 Human Resource BM, AF BRM None 70% Exam 30% In -Class Test IBM MAN2137 Sociology of Work BM IBM BRM None 70% Group Project 30% Individual Project

8 Semester 2 Code Module Title Programme Pre-requisites Assessment Method MAN2097 International Fashion BRM, BM IBM None 50% Group Project, 50% Exam Marketing MAN2102 Travel and Transport TM Business of 60% Exam 40% Assignment Tourism MAN2103 Tourism and Society TM None 50% Test, 50% Essay MAN2105 Introduction to AF Financial 70% Exam, Class Test 30% Taxation Accounting 2 MAN2106 Corporate Finance AF Business Finance 30% Mid-term Test 70% Exam MAN2107 AF Financial 30% Class Test, 70% Exam Accounting 2 Accounting 1, Accounting 1 MAN2108 Business Law IHM BM BRM IBM None 50% Multiple Choice Test, 50% Exam TM MAN2109 BM BRM IBM Financial 70% Exam, 30% Class Test Accounting Accounting MAN2110 Consumer Behaviour IHM IHTM BRM None 60% Project, 40% Exam MAN2112 Managing Organisations and Human Resources BM IBM AF IHM IHTM TM None 50% Report, 50% Exam MAN2113 Operations Analysis IHM IHTM TM None 50% Group Report, 50% Individual Assignment MAN2121 Rooms Division IHM None 50% Reflective Report 50% Presentation MAN2130 Technology and Digital Media IHM TM IHTM None 30% Individual Literature Review 70% Presentation MAN3131 Issues in International IHTM TM None 50% Essay 50% Group Project Event MAN2132 Entrepreneurship in the Digital Domain BM AF BRM IBM 60% Online Presence And Digital Campaign (Group Based) 40% Essay MAN2134 Issues in International Business BM BRM IBM None 10% Assignment Plan 90% Assignment MAN2135 Business/Organisation al Psychology BM AF BRM IBM None 55% Exam, 45% Group Post Presentation MAN2136 Employee Relations BM AF BRM IBM None 50% Exam 50% Assignment MAN2138 Comparative Country Studies Year 3 (Level 6) Semester 1 BM BRM IBM None Country Fact book 70% Case Analysis (Group) 30% Code Module Title Programme Pre-requisites Assessment Method MAN3080 Financial AF Business Finance, 30% Class Test, 70% Exam Corporate Finance MAN3081 Company Financial AF Financial 30% Class Test, 70% Exam Reporting Accounting, Business Taxation MAN3082 Firms and Markets AF None 75% Exam, 25% Coursework

9 MAN3083 MAN3085 MAN3086 Entrepreneurship and Business Planning Ethics, Responsibility and Citizenship Accounting 3 AF BM IBM None 70% Group Business Plan 30% Personal Reflection BRM BM IBM None 20% Written Work, 80% Exam AF, Yes, students must provide prior learning for Module Convenor 30% Class Test, 70% Exam MAN3087 Research in Marketing IBM, BM BRM None 50% Group Project, 50% Exam MAN3090 International Business IBM AF BRM TM None 50% Assignment, 50% Exam Strategy IHTM IHM MAN3093 Entrepreneurship in the Hospitality and IHTM IHM TM None 40% Group Report 60% Individual Assessment Tourism Industry MAN3094 Hotel Revenue IHM, IHTM, TM None 50% Group Report 50% Individual Report MAN3120 E-Commerce in BRM None 40% Report, 60% Exam Retailing MAN3125 Critical Tourism in IHTM TM None 40% Group Project 60% Exam Contemporary Society MAN3131 Employment Law BM BRM IBM None Coursework 1 40% coursework 2 60% MAN3134 Managing People BM BRM IBM Desirable - Human 40% Presentation 60% Essay Across Culture Resource (L5), Sociology of Work (L5), and Employee Relations (L5) into the international arena. MAN3136 Retail Consultancy BRM Business Retail 80% Group Report % 20 Group MAN3137 MAN3138 Semester 2 Project The Role of Trust in International Business Relations Retail Buying and Merchandising Presentation BM IBM None 60% Individual Assignment 40% Group Assignment BM BRM IBM None Group Work and 2 hour exam TBA Code Module Title Programme Pre-requisites Assessment Method MAN3089 Marketing in the Digital BM None Project 40% Exam 60% Environment MAN3096 Tourism Innovation IHTM, TM None 50% Group Report, 50% Essay MAN3097 Financial Risk AF Business Finance, Financial 30% Mid-term Test 10% Two pieces of homework 60% Exam MAN3098 Auditing AF None 70% Exam 30% 1 hour mid-term tests MAN3100 International Trade AF BRM BM IBM International Political Economy knowledge desirable 65% Exam, 35% Coursework MAN3101 Supply Chain BM None 50% Exam, 50% Assignment

10 MAN3102 Advanced Taxation AF Company Financial Reporting, Introduction to Taxation 70% Exam 30% Coursework MAN3103 Topics in Finance AF None 70% Exam 30% Mid-term Test MAN3104 Project TM BRM BM None 70% Group Project/Presentation IBM AF 30% Exam MAN3106 Marketing Strategy BM TM IBM Marketing Principles 50% Report 50% Presentation MAN3107 International Retailing BRM None 60% Exam, 40% Group Report MAN3110 Globalisation of Emerging Markets BM IBM IHTM IHM None 60% Exam 40% Coursework MAN3111 Innovation and New BRM IBM IHTM None 100% Project Product Development MAN3113 Strategic Analysis of Hospitality Companies IHM IHTM None 60% Individual Report 40% Group Presentation MAN3118 Managerial Decision Making BM BRM None 40% Assignment 60% Exam MAN3123 Intercultural in the IHM None 30% Group Assignment 70% Individual Paper Hospitality Industry MAN3124 Banking and Money AF BRM Business Economics, Business Finance 60% Exam 40% Coursework MAN3126 Applied Research in Tourism and Hospitality IHM TM IHTM Cumulative average of 65% or over. Interested students to provide evidence of studies to 80% Project 20% Reflective Project Module Convenor MAN3127 Hotel Investment IHM IHTM Applied Financial (FHEQ Level 5) 50% Group Assignment 50% Exam MAN2129 Tourism and Hospitality Consultancy IHM TM IHTM IHM 80% Course Work 20% Group Presentation MAN3130 Sustainable Operations IHM IHTM TM None 40% Individual Report 60% Group Project MAN3132 Entrepreneurship and Innovation: A Business Model Approach BM BRM None 40% Coursework. 60% Individual Evaluation MAN3133 Entrepreneurship and Innovation: Contemporary Issues and Debates BM BRM IHM IHTN Entrepreneurship pathway. Interested students to provide evidence. 40% Presentation 60% Essay MAN3135 Marketing Analytics BM BRM Marketing Principles 50% Report 50% Exam MAN3139 Advanced HRM BRM BM OBA, HRM 20% Assignment Plan 80% Assignment Academic Guidance Please note that you must choose 4 modules and if a module has pre-requisites you will need to enclose a course outline for the previous study, and proof that you have attended the course. Surrey Business School and School of Tourism and Hospitality students may under some circumstances choose modules from other faculties, with proof of pre-requisites. However depending on the agreement with your home University it is unlikely that more than one of your module choices can come from other faculties. For information on other modules please look at the module catalogue on the web-site.

11 The majority of UG modules carry 15 Surrey credits (7.5 ECTS for Erasmus students). There are a few exceptions, so please make sure you are aware how many credits each of module carries. Further information can be found on the module catalogue: Home Surrey students take a total of 120 Surrey credits in a full academic year. We advise students to take at least 60 credits per semester, and 120 credits if here for a full year. Students are not permitted to take more or less than this. Examinations will take place between 19/01/ /01/2015 for semester 1 and between 01/06/15 19/06/15 for semester 2. Other methods of assessment may take place during classes/throughout the semester. Students should be aware that they are expected to stay until their exams are finished and not return to their home university until all assessments are completed. Students have approximately two weeks from the start of the semester in which to add/drop modules, only if they have lesson clashes or mitigating circumstances. Students must submit their completed learning agreement no later than the 17th October 2014 in the first semester and 20 st February 2015 in the second semester. Forms should be submitted to 13MS01 or to the address: fbelexchange@surrey.ac.uk Surrey Academic Year 2014/5 Autumn Semester Spring Semester Week Week Teaching Week Commencing Commencing Teaching Week 06/10/ /02/ /10/ /02/ /10/ /02/ /10/ /03/ /11/ /03/ /11/ /03/ /11/ /03/ /11/ University closed for Easter Break 30/04/ /05/ /12/ /04/ /12/ /12/ /05/ /05/ /12/ /01/ /05/ University closed for Christmas 12 25/05/2015 Revision Week 12/01/ /06/2015 Revision Week Examinations 19/01/ /06/ Exams/Assessments Examinations 26/01/ /06/2015 Exams/Assessments Examinations 02/02/ Reading Week 19/06/2015 Last day of Term Surrey Academic Year 2013/4

12 Semester Dates: Semester 1 = autumn semester (06/10/ /01/2015 exchange students are not expected to be in attendance for reading week. Semester 2 = spring semester (09/02/15-19/06/15) All UG Economics modules carry 15 Surrey credits (7.5 ECTS for Erasmus students). Further information can be found on the module catalogue: Examinations will take place between 19/01/ /01/2015 for semester 1 and between 01/06/15 19/06/15 for semester 2. Other methods of assessment may take place during classes/throughout the semester. Students are expected to be in attendance from the beginning until the last day of the semester. Students have approximately two weeks from the start of the semester in which to add/drop modules. The deadline for submission of your completed learning agreement is midday on Friday 17 th October 2014 in the first Semester and Friday 20 th February 2015 in the second semester. Forms should go to the Exchange Office 13MS01. If a student changes his/her options after this date they will not be officially enrolled on the module and will be unable to take the assessment/gain credits for their studies.

13 USEFUL CONTACTS School of Hospitality and Tourism Dr Eunice Yoo Academic Coordinator Telephone: +44 (0) Room: 23 MS 02 Surrey Business School Dr Filip Agneessens Academic Coordinator Telephone: +44 (0) International Relations Office Mrs Zoe Stevenson Incoming Administrator Telephone: +44 (0) Room: BA Building Accommodation Services Accommodation Services No. 13 on the campus map Tel: +44 (0) Health Centre University Court Tel: +44 (0) or +44 (0) Administration and general queries Ms Deborah Edwards International Exchange Administrator Telephone: +44 (0) Room: 13MS01 Ms Catherine Goodman International Exchange Coordinator C. Telephone: +44 (0) Room: 13MS01 Generic address: Administration and general queries (when Exchange Team unavailable): Student Support Helpdesk 34MS01

14 OUTLINE TIMETABLE (FOR EXCHANGE/OCCASIONAL STUDENTS) Name: URN: 09:00/10:00 10:00/11:00 11:00/12:00 12:00/13:00 13:00/14:00 14:00/15:00 15:00/16:00 16:00/17:00 17:00/18:00 MON TUES WED THURS FRI

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