Technical Manual Fifth Edition

Transcription

1 Technical Manual Fifth Edition

2 SPECIAL NOTICE TOLL RESTRICTION The Toll Restriction feature of the Iwatsu Enterprise-CS / ADIX APS is one method of preventing fraud (i.e., the making of unauthorized toll calls) by users of the system. The chance of fraud may be reduced but may not be eliminated. Only a complete program which includes but may not be limited to inspection of telephone call billing, use of call detail recorders, and other such devices, systematic monitoring of all telephone call activity, and implementing corrective measures can minimize the possibility of fraud. Iwatsu Voice Networks and/or its Third Party manufacturers/suppliers hereby disclaim any express or implied warranty that its equipment is technically immune from or prevents unlawful and/or unauthorized utilization that may result in unauthorized toll calls. Iwatsu Voice Networks hereby warns Distributor that such is possible. DISA The Direct Inward System Access (DISA) feature, with the ability to allow outside parties to connect to the internal services of ECS / ADIX APS, may provide a means for fraudulent calls to occur. Only a complete program which includes, but may not be limited to, inspection of telephone call billing, use of call detail recorders, and other such monitoring devices, systematic monitoring of all telephone call activity, frequently changing DISA authorization codes, and implementing corrective measures can minimize the possibility of fraud. Iwatsu Voice Networks and/or its Third Party manufacturers/suppliers hereby disclaim any express or implied warranty that its equipment is technically immune from or prevents unlawful and/or unauthorized utilization that may result in unauthorized calls. Iwatsu Voice Networks hereby warns Distributor that such is possible. Iwatsu Voice Networks is a registered trademark of Iwatsu America, Inc. Trademarks for third party products and services are the property of their respective owners. Iwatsu Voice Networks 8001 Jetstar Drive Irving, TX (972) Copyright 2009 Iwatsu America, Inc. All rights reserved. Fifth Edition Revision 1- February 2010 Printed in the United States of America No part of this manual or accompanying software may be reproduced, in any form or any means, without the permission of Iwatsu Voice Networks. This manual was written Omega-Voice VMI System. In some cases, available feature operations may differ from those listed in this manual, depending on the hardware, software and programmed functions in your Omega-Voice VMI System. For more information contact your authorized Iwatsu distributor. Iwatsu Voice Networks has used its best effort to ensure that the information in this manual was accurate at the time of printing. Iwatsu Voice Networks makes no warranty of any kind, expressed or implied, with regard to the contents of this manual. This information is subject to change without notice. Iwatsu Voice Networks shall not be held responsible for any representation made regarding this information by any individual. Part Number:

3 Table of Contents Chapter 1 IX-4EVMC...1 IX-4EVMC...1 IX-4EVMC Installation in a New System...4 IX-4EVMC Installation in an Existing ECS...5 IX-4EVMC Installation into an Existing ADIX APS...6 Database Programming for an IX-4EVMC...7 Configuration...9 Omega-Voice VMI Programming...15 Backup and Restore...16 On-Demand Backup...16 Scheduled Backup...17 Default Procedure...18 Defaulting Program Volumes...20 Defaulting Data Volumes...21 Chapter 2 IX-4SEVMC...23 IX-4SEVMC...23 IX-4SEVMC Installation in a New System...26 IX-4SEVMC Installation in an Existing ECS System...28 IX-4SEVMC Installation into an Existing ADIX APS...30 IX-4SEVMC Database Programming...32 Configuration...35 Omega-Voice VMI Programming...36 Backup and Restore...38 Default Procedure...39 Chapter 3 IX-4VML...43 IX-4VML Introduction...43 IX-4CFM Hardware Overview...46 IX-4VML Installation in a New System...49 IX-4VML Installation in an Existing ECS...50 IX-4VML Installation into an Existing ADIX APS...51 Database Programming for an IX-4VML...52 Chapter 4 VS-VML...55 VS-VML Hardware Overview...55 VS-VML Installation in a New ADIX-VS KSU...58 VS-VML Installation into an Existing ADIX-VS KSU...58 ADIX-VS Database Programming...59 Chapter 5 IX-VMAC...61 IX-VMAC Hardware Overview...61 IX-VMAC Diagram...62 Installing the VS-VML onto the IX-VMAC...63 Omega-Voice VMI VS-VML Startup File Update for IX-VMAC Installation...64 IX-VMAC Installation into a New System...65 IX-VMAC Installation into an Existing ADIX APS...66 Database Programming for the IX-VMAC...67 Chapter 6 IX-VMBAK...69 IX-VMBAK Hardware Description...69 Chapter 7 Omega-Voice VMI System Editor Overview...71 Omega-Voice VMI System Editor Omega-Voice VMI IX-4EVMC 1.00 Feature Overview...72 Chapter 8 System Editor Introduction...73 Access Levels...73 Communications...73 Online Communications...73 Customer Profiles...73 Chapter 9 Installing Omega-Voice VMI System Editor 3.0 and Higher...75 System Requirements...75 Software Installation...75 i

4 Chapter 10 Getting Started With Omega-Voice VMI System Editor Omega-Voice VMI System Editor 3.0 Environment...77 Chapter 11 System Editor Communication Overview...85 IP Connection...85 Direct Serial and Modem Connections...88 Chapter 12 Background Tasks Chapter 13 Customer Profiles & Database Management Customer Profiles...93 Chapter 14 Offline Database Configuration Chapter 15 Backup & Restore Customer Data to PC Database Backup Feature...99 IX-4EVMC...99 IX-VMBAK Scheduled Backup Chapter 16 Mailbox Forms and Features Mailbox Introduction Key Mailbox Features Mailbox Management Chapter 17 Tabs General Tab Greetings/Entry Tab Forward/Block Tab Notification Tab Messages Tab Distribution Lists Tab Chapter 18 Menu Forms and Features Menu Introduction General Tab Special Menu Features Chapter 19 Off-hook Schedules Off-hook Scheduling Introduction Chapter 20 System Integration System Integration Introduction General Tab Message Notification Tab In-band Table Tab DTR Tab Special Integration Features Chapter 21 System Statistics System Statistics Introduction Port Usage Tab Simultaneous Port Usage Tab Details Tab Chapter 22 Global System Status Global System Status Introduction Mailboxes Tab Recent Calls Tab Appendix Capacity Chart Packet Code Descriptions ii

5 Chapter 1 IX-4EVMC IX-4EVMC The IX-4EVMC is completely compact flash based voic card with three type II compact flash sockets. Slot 1 contains a 64MB or 128MB Compact Flash Module (CFM) dedicated to system files and fixed system prompts. It also contains a backup volume to restore program files, should corruption occur. Slot 2 contains a 256MB/512MB CFM dedicated to customer data and greeting and message files. Socket 3 is an expansion socket for full backups of customer data or other future uses. IX-4EVMC Specifications Model Part Number Ports Location Connectors On-board Functions RAM Storage Medium Storage Capacity Additional Power Requirements Size Weight IX-4EVMC (256 MB) (512 MB) 4 (4 additional with the IX-4EVML) Any universal card slot ACONN Motherboard J2 4 port Expansion Module (IX-4EVML) P5 External devices J3 Future feature expansion ETHERNET 10/100 Ethernet PC/Modem MBSW Make Busy Switch 4M SRAM CFM: 256 or 512 MB 55 hours (256 MB) or 110 hours (512 MB) None 9.7 H x 9.5 W x 0.75 D 1 lb. 0.5 oz IX-4EVMC LED Functions LED Function Indication D1 Not Used None D2 CFM Active Flashes when CFM is in use D3 Communications Active Flashes to indicate serial communication with the VS-VML D4 Housekeeping Active Flashes to indicate the Housekeeping Function is active D5 MBLED Indicates Make Busy Function is active D10 ACTIVE LINK Indicates there is activity on the Ethernet port. D11 ACTIVE LINK Indicates an Ethernet connection has been established. 1

6 Omega-Voice VMI Technical Manual IX-4EVMC System Capacities Mailboxes and Menus: Administrator Mailboxes: Automatic Distribution Mailboxes: The total number or mailboxes accommodated by the Omega- Voice VMI IX-4EVMC depends on the density of the data CFM. 256MB CFM = 400 mailboxes 512MB CFM = 600 mailboxes Administrator mailboxes are limited to the maximum number of mailboxes. Automatic Distribution mailboxes are limited to the maximum number of mailboxes. Message Folders: New: 120 Saved: 128 Archived: 32 Receipts: 32 Deleted: 192 Message Retention: Message Record Time: Storage Hours: Ports: The Omega-Voice VMI IX-4EVMC will retain messages up to 365 days. This value is programmable on the System Integration General tab. The maximum record time is 60 minutes. This value is programmable on the System Integration General tab. 256MB CFM = 55 hours 512MB CFM = 110 hours The Omega-Voice VMI IX-4EVMC has 4 ports and will accommodate a daughter board (IX-4EVML) that provides 4 additional ports. 2

7 Chapter 1 IX-4EVMC IX-4EVMC Overview J2 Connector for IX-4EVML Port 1-4 LEDs Port 5-8 LEDs Status LEDs Ethernet LEDs PC/Modem Connector Ethernet Connector Make Busy LED Make Busy Switch IX-4EVMC CARD 3

8 Omega-Voice VMI Technical Manual IX-4EVMC Installation in a New System Follow these instructions only if you are installing the Omega-Voice VMI IX-4EVMC into a new Iwatsu Enterprise-CS or ADIX system. 1. Insert all circuit cards into their respective slots, including the Omega-Voice VMI IX- 4EVMC. The Omega-Voice VMI IX-4EVMC can be installed in any Universal Card slot. 2. Default the ECS / ADIX system. 3. After the ECS / ADIX reset is complete, launch the Iwatsu Programmer. 4. Use the Iwatsu Programmer to connect to the system. 5. Go to System >> Hardware Menu Location Voic Configuration Card Location 6. Select the card location of the IX-4EVMC from the telephone system graphic. 7. Under the Ports screen, define all eight ports as Message Station. 8. Under the Ports screen, configure the function of all eight ports as VML. 9. Upload the configuration changes and wait 10 seconds. 10. Proceed to Database Programming for an IX-4EVMC instructions on page 7. 4

9 Chapter 1 IX-4EVMC IX-4EVMC Installation in an Existing ECS Follow these instructions only if you are installing the Omega-Voice VMI IX-4EVMC into an existing telephone system. 1. Put the IX-4EVMC card in Make Busy mode. 2. Insert the card into the appropriate slot in the cabinet. 3. Take the car out of make busy mode. 4. Wait for the card to come up from the make busy condition. 5. Launch the Iwatsu Programmer. 6. Use the Iwatsu Programmer to connect to the system. 7. Go to System >> Hardware. 8. Select the card location of the IX-4EVMC from the telephone system graphic. Menu Location Card Configuration Voic Configuration Card Location 9. Under the Ports screen, define all eight ports as Message Station. 10. Under the Ports screen, configure the function of all eight ports as VML. 11. Upload the configuration changes and wait 10 seconds. 12. Save the database to a secure location. 13. Proceed to Database Programming for an IX-4EVMC instructions on page 7. 5

10 Omega-Voice VMI Technical Manual IX-4EVMC Installation into an Existing ADIX APS Follow these instructions only when installing the IX-4EVMC into an existing ADIX system. NOTE: The Omega-Voice VMI IX-4EVMC card must not be installed until step Enter ADIX Database programming mode or access ADIX programming from an ADIX Attendant key telephone. 2. Go to Class 01 Item 06 Number of System Station Ports. Increase the number of system station ports by eight ports for the IX-4EVMC card. 3. Power down the system. 4. Insert the card into the cabinet. 5. Power up the cabinet. 6. When the system comes up, launch the Iwatsu Programmer. 7. Go to System >> Hardware. 8. Select the card location of the IX-4EVMC from the telephone system graphic. Menu Location Card Configuration Voic Configuration Card Location 9. Under the Ports screen, define all eight ports as Message Station. 10. Under the Ports screen, configure the function of all eight ports as VML. 11. Upload the configuration changes and wait 10 seconds. 12. Power down the ADIX. 13. Power up the telephone system. 6

11 Chapter 1 IX-4EVMC Database Programming for an IX-4EVMC Follow these instructions for all IX-4EVMC installations. 1. Launch the Iwatsu Programmer. 2. Use the Iwatsu Programmer to connect to the system. 3. Go to System >> Voic Integration. 4. Program each DTMF packet per the recommendations provided on the Packet Code Description Chart in the Appendix. 5. Go to System >> Voic Integration >> Trunk ID Packet and select TRK/CID/ANI. 6. Go to System >> Voic Integration >> Disc Signal Time and select Loop Open. 7. Go to System >> Voic Integration >> Loop Open Duration and select and select 7 (for 700 milliseconds). 8. Go to System >> System Numbering >> Park/Hunt/Page Numbering >> Hunt Group Access Number. 7

12 Omega-Voice VMI Technical Manual 9. Assign an access code for hunt group Go to System >> System Numbering >> Park/Hunt/Page Numbering >> Feature Code Numbering. Assign Feature codes 1, 19 and Assign an access code for the following: 1: Cancel = Msg Wait = VM Mailbox = * 12. Go to Class 08 Item 02 Hunt Group Station. Assign all station logical ports defined as voice mail ports to Hunt Group 47. RECOMMENDATION: Setup Attendant All Call feature in Stations >> Attendant >> Attendant Position and in Class System >> System Numbering >> FEAT/Ntwk/AcdGrp Numbering >> 30: Attn. All Call. 8

13 Chapter 1 IX-4EVMC Configuration Configuring the IX-4EVMC for IP Connection If the IX-4EVMC will use an IP connection for configuration purposes, the Network tab on the System Integration window must be properly configured. Because the IX-4EVMC must reside on the customer s network for IP programming purposes, Iwatsu Voice Networks suggests working with the customer s IT management team when configuring the IX-4EVMC card for network use. 1. Establish a serial connection to the IX-4EVMC card. 2. From the menu bar, select the System Integration >> Network Tab. 3. Working with the customer s network administrator, properly configure the appropriate parameters in the Network tab. Automatically Acquire Network Parameters (DHCP) The Automatically acquire network parameters (DHCP) option uses the network s DHCP Server to provide an IP address and automatically configure the IX-4EVMC for network use. The network administrator will configure the network for use with the IX-4EVMC. 9

14 Omega-Voice VMI Technical Manual Manually Set Network Parameters The Manually set network parameters option is used to assign a static IP address to the IX-4EVMC card. When assigning a static IP address, the network administrator will provide the following information: IP Address: This is the static IP address provided by the network administrator. Netmask: This field is used to assign the subnet mask used by the network. Broadcast Address: This field for factory use only and must not be modified. DNS Server(s): This field for factory use only and must not be modified. Gateway: This field is used to assign the router address to be used when talking to devices outside of the subnet. If the Gateway field is left blank, remote communication is not possible. Mac Address: This field for factory use only and must not be modified. Hostname: This field is used to assign a symbolic name (i.e., IX-4EVMC) for a specific IP address. Connecting to the IX-4EVMC via IP When programming an IX-4EVMC card, the preferred method of programming is via an IP connection. This has many benefits such as programming anywhere on the LAN. Additionally, remote programming is possible through the Internet. The IX-4EVMC can be configured as either DHCP or with a static IP address. The IX-4EVMC card is configured as DCHP at default. The physical connection is the same for both addressing methods. However, based on the addressing configuration, the communication connection methods differ. The following instructions outline both and assume the IX-4EVMC was properly configured using the instructions provided in the Configuring the IX-4EVMC for IP Connection section of this Engineering Bulletin. 10

15 Chapter 1 IX-4EVMC DHCP When the IX-4EVMC uses DHCP addressing, you only need to connect the Ethernet port from the card to the LAN. When the IX-4EVMC is started or reset, it will request an IP address from your DHCP server. To determine the assigned IP: 1. Access the system administrator s mailbox by dialing the pilot number for your hunt group and pressing #. 2. When the system asks you to enter your mailbox number, enter 201 (default administrator s box. This is programmable). 3. If the tutorial starts playing, bypass it by pressing Press 4 for the System Management Menu. 5. Press 0 and the assigned IP address will play back. Once the IP address is determined, you can now connect to the IX-4EVMC using an IP connection. To establish an IP connection, do the following: 1. Select the Edit Customer Profile icon. 2. Select the Network option in the Connection group. 3. Enter the Network Administrator Supplied IP address or the IP address obtained from the DHCP server. 4. Select the UDP (EVMC) option. 5. Select the OK button. 11

16 Omega-Voice VMI Technical Manual Static IP If you use a static IP address for the IX-4EVMC card, you must first establish a direct connection, then change the IP address of the card. To establish a direct connection, follow the Direct Serial Connection procedure. Once you are connected, complete the following: 1. Select the System Integration icon. 2. Select the Network tab. 3. Select the Manually Set Network Parameters option. 4. Enter the Network Administrator-supplied IP address and subnet mask. 5. Enter the IP address of the gateway. This is necessary for remote programming. 6. Select the Send/Close button. 7. From the menu bar, select the On Line option. 8. Select the Reset Immediately option. 9. Follow the onscreen instructions. When the reset is complete, you can now connect to the IX-4EVMC using an IP connection. To establish an IP connection, do the following: 1. Select the Edit Customer Profile icon. 2. Select the Network option in the Connection group. 3. Enter the Network Administrator Supplied IP address. 4. Select the UDP (EVMC) option. 5. Select the OK button. 12

17 Chapter 1 IX-4EVMC Remote Internet Connection The instructions provided in this section of the document assume the procedures outlined in the Configuring the IX-4EVMC for IP Connection section was properly performed. If programming the IX-4EVMC over the internet, the Omega-Voice VMI editor must be able to communicate with the IX-4EVMC card. This is often done using three different approaches. Public IP Address One approach to remotely programming the IX-4EVMC over the internet is to assign a public static IP address to the IX-4EVMC. This IP address is provided by the network administrator and allows the IX-4EVMC to be accessed remotely. VPN Connection Another approach to remote connection uses a VPN connection. The network administrator will provide the necessary IP address, username and password so a VPN connection can be establish. Once the programming PC logs onto the VPN, use the private IP address assigned to the IX-4EVMC in the Configuring the IX-4EVMC for IP Connection section to connect to the voic card. NAT/PAT The final approach to remote connection uses a Network Address Translation (NAT) or Network Address Port Translation (NAPT). If either is used, the network administrator must set up port forwarding in the router. The IX-4EVMC uses UDP port In this case, the Omega-Voice VMI Editor will use the network s public IP address assigned in Configuring the IX-4EVMC for IP Connection section to connect to the voic card. The router will automatically forward all UDP port 8192 information to the IX-4EVMC. 13

18 Omega-Voice VMI Technical Manual Direct Serial Connection The Omega-Voice VMI System Editor 3.00 enables you to define a unique COMM port for a direct connection. Therefore, COMM ports are only defined once, and unless PC hardware is altered, these selections will not need to be changed. Of course the direct COMM port is used when you are on site and establishing a connection without an IP connection. When linked directly to the Omega-Voice VMI voic system, you should use the provided cable and DB9 COMM port adapter. To configure your System Editor COMM Ports: 1. Open the Omega-Voice VMI System Editor Select the Edit Customer Profile icon. 3. Select the Direct Connection option in the Connection group. 4. Select the Apply or OK button to save your selection. MODEM Connection COMM Port The IX-4EVMC is compatible with the IX-PSUBMDM. For specific instructions on how to remotely communicate with the IX-4EVMC via the IX-PSUBMDM card, reference EBA IX- PSUBMDM Installation Guide. 14

19 Chapter 1 IX-4EVMC Omega-Voice VMI Programming In most respects, the IX-4EVMC card is configured using the Omega-Voice VMI programmer exactly like the IX-4VML. However, there is a slight difference between installing an IX-4EVMC card in an Enterprise-CS and an ADIX system. Enterprise-CS installations require a 4-digit trunk range, whereas the ADIX system requires a 3-digit trunk range. The following procedure explains how to change a 3-digit trunk range to a 4-digit trunk range. 1. Launch the Omega-Voice VMI Editor. 2. Connect to the IX-4EVMC using the procedure outlined in the subsequent pages. 3. Select the System Integration tab icon. The System Integration window displays. 4. For Enterprise-CS installations, select the 4 Digits (ECS) option from the Trunk dropdown menu. 5. For ADIX installations, select the 3 Digits (Adix) option from the Trunk dropdown menu. TDD / FAX Tone Detection The IX-4EVMC has an integrated FAX tone and TDD tone detection. This is configured using the Action and Sub-action menus. When the IX-4EVMC receives a TDD call, the voic card must be programmed to transfer the call to the TDD device. Likewise, when the IX-4EVMC receives a FAX call, the voic card must be programmed to transfer the call to the FAX machine. 15

20 Omega-Voice VMI Technical Manual Backup and Restore The IX-4EVMC has an optional compact flash module (CFM) that stores backup data. This eliminates the need for an external backup system such as the IX-VMBAK. When backing up to the CFM, all customer data including mailbox and messages is copied as a mirror image. This allows you to completely restore a customer database. The optional backup CFM is ordered separately and resides in Socket 3 on the IX-4EVMC. The capacity of the backup card must match the capacity of the CFM on the IX-4EVMC. If the IX- 4EVMC with a 256MB CFM (PN ) is used, the backup CFM must also be a 256MB CFM. The part number for the backup compact flash modules is as follows: 256MB Backup CFM (PN ) 512 MB Backup CFM (PN ) This process outlined below requires the IX-4EVMC to be taken offline. For this reason, backups to the CFM should be done during non-peak calling hours. On-Demand Backup The following procedure explains the process for backing up the customer data to flash. 1. Establish a connection to the IX-4EVMC card. 2. From the menu bar, select the On Line >> Backup >> Full Backup Flash. The Voic system is then taken offline and reboots the card. The terminal window displays the progress of the restart. When the restart is complete, the IX-4EVMC is ready for service, and you can close the terminal window. 16

21 Chapter 1 IX-4EVMC Scheduled Backup The IX-4EVMC card can be configured to perform a scheduled backup. All scheduled backups occur after the housekeeping procedure is performed. At default, the IX-4EVMC is configured without the scheduled backup procedure. This can be changed once the optional backup CFM is installed. The following procedure explains the process for scheduling a backup. 1. Establish a connection to the IX-4EVMC card. 2. From the menu bar, select the On Line >> Backup >> Schedule Backup. 3. Select the schedule option that best suits the application. Never: Selecting this option will never perform a scheduled backup. Daily: Selecting this option performs the backup on a daily basis, right after housekeeping. Weekly: Selecting this option performs a weekly backup on the configured day. Monthly: Selecting this option performs a backup on a specific day of the month. 4. Once the Scheduled Backup is configured, select the OK button. The backup procedure will occur on the configured day/s. On-Demand Restore The following procedure explains the process for restoring the customer data from flash. 1. Establish a connection to the IX-4EVMC card. 2. From the menu bar, select the On Line >> Restore >> Full from Backup Flash. The Voic system is then taken offline and reboots the card. The terminal window displays the progress of the restart. When the restart is complete, the IX-4EVMC is ready for service, and you can close the terminal window. 17

22 Omega-Voice VMI Technical Manual Default Procedure There are some cases where the IX-4EVMC must be defaulted. This is done at the discretion of the installing dealer. The default procedure is not available via Ethernet programming it must be done using a serial or modem connection. The following procedure explains how to default the IX-4EVMC. 1. Establish a serial or MODEM connection to the IX-4EVMC card. 2. From the menu bar, select the Advanced >> Terminal Display option. 3. When the terminal window displays, press and hold the Shift button on the keyboard, then press When the Cd/OS window displays, enter the username and password: Username: Iwatsu Password: omega 18

23 Chapter 1 IX-4EVMC 5. At the sh380 [Iwatsu] DATA:> prompt, type the following in lowercase lettering. boot Note: After typing boot, do not close the terminal window. If the terminal window is closed, the Enterprise-CS must be reset. 6. At the Select your System Volume Prompt, select 2. If 2 is not selected with 5 seconds, the reboot process begins. If this occurs, wait until the IX- 4EVMC reboots. Then, follow the instructions on page 18. A series of options now displays in the Backup Volume terminal window. Exit and mount data volume: Factory use only; do not modify. Run Support Utility: Factory use only; do not modify. Default programs volume of this unit: This option overwrites all of the program files on the Programs volume with the program files on the Backup volume. This option only affects application files. All greetings, messages, and programming of menus, mailboxes, and integration are left intact. Default data volume of this unit: This option leaves the application files intact and defaults the customer data (greetings, messages, and programming of menus, mailboxes, and integration). Exit to command line with Ethernet: Factory use only; do not modify. Exit to command line: Factory use only; do not modify. Reboot: Reboots the IX-4EVMC card. 7. Continue to either the Defaulting Program Volumes (page 20) or Defaulting Data Volumes (page 21) instructions below. 19

24 Omega-Voice VMI Technical Manual Defaulting Program Volumes Selecting the Default Program Volumes option defaults the application data on the IX-4EVMC card. If the application on the IX-4EVMC becomes corrupt, select this option to return the application file to the factory default. Selecting this option does not affect customer data such as messages and mailbox. To default the Programs Volume, do the following: 1. Select the Default programs volume of this unit from the Backup Volume terminal window (reference the previous page). The confirmation prompt displays. 2. Press Enter to continue or Esc to cancel. The default procedure begins. 3. When the sh380 [local] PROG:> displays, type the following: boot The IX-4EVMC begins the boot process. The process is complete when the following displays in the terminal window: 20

25 Chapter 1 IX-4EVMC Defaulting Data Volumes Selecting the Default Data Volumes option defaults the ALL customer data on the IX-4EVMC card. Use this option to format the customer data and start from the factory default. During the default procedure, all customer data including mailboxes and messages are erased. Iwatsu Voice Networks suggests defaulting the Programs Volume after the Data Volume. This ensures the IX-4EVMC is completely returned to the factory default. To default the Data Volume, do the following: 1. Select the Default data volume of this unit from the Backup Volume terminal window (reference the previous page). The confirmation prompt displays. 2. Press Enter to continue or Esc to cancel. The default procedure begins. 21

26 Omega-Voice VMI Technical Manual 3. When the sh380 [local] PROG:> displays, type the following: boot The IX-4EVMC begins the boot process. The process is complete when the following displays in the terminal window: 4. When the Data Volume is defaulted, Iwatsu Voice Networks suggests defaulting the Program Volume as well. These instructions are provided on page

27 Chapter 2 IX-4SEVMC IX-4SEVMC The IX-4SEVMC is completely compact flash based voic card with one type II compact flash socket. The compact flash socket contains a 128MB Compact Flash Module (CFM) for system files and fixed system prompts and for customer data and voice, greeting and message files. The IX-4SEVMC card can be installed only in the IX-CME cabinet of the ECS or in the ADIX APS / ADIX-M in physical ports (card slot 17) only. The IX-4SEVMC is not supported in any other system or card slot. IX-4SEVMC Specifications Model IX-4SEVMC Part Number (128MB CFM) Ports 4 Location ECS IX-CME Cabinet only ADIX APS or ADIX-M Physical port (card 17) only Connectors P1 Motherboard Connector P4 Compact Flash Module J2 RS232C PC/Modem connector On-board Functions S1 MBSW Make Busy Switch Program and Data RAM 2MB Storage Medium CFM:128 MB Storage Capacity 25 hours Additional Power Requirements None System Editor Requirement Editor Version Size 9.7 H x9.5 W x.75 D Weight 1 lb. 0.5 oz Humidity 90% non-condensing IX-4SEVMC LED Functions LED Function Indication D1 Not Used None D2 CFM Active Flashes when CFM is in use D3 Housekeeping Active Flashes to indicate the Housekeeping Function is active D4 Error Flashes to indicate an error has occurred D5 MBLED Indicates Make Busy Function is active D6-D9 Voice Mail Port Status Off Port Idle Steady Port Active Flashing 50/50 Audio Playing Flashing 75/25 Audio Recording 23