Delivering Excellence in Implementations. Active Quality Management (AQM)
|
|
- Bernice Watson
- 8 years ago
- Views:
Transcription
1 Delivering Excellence in Implementations Active Quality Management (AQM)
2 Active Quality Management Highly successful implementations don't just happen, they are the result of proactive engagement with customers during implementation. To mitigate risks, Frontline are using the most optimal resources, establishing a strong accountability structure, and applying a solid proven methodology. As a result, our customers achieve high business value in a short period of time, with a low cost of implementation and low total cost of ownership (TCO). SAP run a global accreditation program for its value added resellers (VARs), that is awarded to channel partners who can prove active quality management throughout their sales and implementation processes. Frontline has always focussed on a quality implementation methodology and by gaining accreditation through SAPs AQM program can further align ourselves with the key principles that SAP understands to be essential in the success of every implementation. Frontline is proud to be the very first SAP Business One partner out of the 350 throughout Europe, the Middle East and Africa (EMEA) to participate in the SAP AQM program. Without doubt Frontline have proved head and shoulders above anyone else I have dealt with in the industry. - Garry Medlock, Director, CNP Professional
3 Accreditation In order to be accredited, Frontline are scored against nine key criteria- Quality Plan Alignment with SAP Quality Principles Formal Risk and Issue Management Processes Quality Approach in Bid SAP Standard Services And Usage of Solution Manager / RSP Form Part of Every Project Plan Effective Usage of Quality Card Use of Proven Methodology Customer Satisfaction Additional Quality Activities The 10 Principles of Quality Understand the business objectives as well as the technical requirements Throughout a project, many design and implementation decisions have to be made. All involved parties must fully understand the strategic importance of the project as well as its business objectives, key success criteria, and technical requirements. This will help ensure that the proposed solution meets the specific needs of the business it is to support. The business case for the investment should also be clear to everyone involved. 2. Agree on what can be delivered, in what timeframe, and how timely delivery can be ensured The timetable, along with the deliverables and their respective acceptance criteria, must be agreed upon and signed off by all parties. This will ensure that the implementation is delivered on time and with the expected quality and scope. The impact of implementing the proposed solution as well as any changes that occur as the project progresses must be communicated formally. This information will guide decisions concerning project scope, setting up the timetable, and adjusting the timetable to keep it realistic and acceptable. Activities and tools must be in place to monitor time, budget, and development of the deliverables. 3. Work cooperatively with all stakeholders to achieve project objectives Everyone working on the project must be focused on achieving the project s objectives and must communicate clearly and transparently throughout the implementation. This includes communication with subcontractors, business partners, and the stakeholders in organisations involved in and impacted by the implementation. 4. Apply a suitable project governance model Roles and responsibilities must be defined in the initial engagement phase so everyone involved in the project clearly understands the team structure, the lines of communication, and who has the authority to make which decisions. Formal reporting, clear escalation mechanisms, and a project team empowered to make the necessary decisions in a timely manner are instrumental in achieving project success. Key performance indicators for the project should be defined and audits scheduled to fulfil compliance requirements. 5. Staff the project with sufficient resources with the right skills and experience The project team must receive training up front so they understand the possibilities available to them and the impact of their decisions. The skills and competencies of the implementation team members should be reviewed regularly to verify that they continue to meet the demands of the project. Similarly, assessments of team members commitment and time allocation must be carried out regularly and adjusted if they are not adequate. A project management plan must be maintained to align stakeholders, which also facilitates the onboarding of new resources.
4 ...continued 6. Manage the project professionally using a formal methodology Before implementation begins, it must be agreed which project standards and methodologies will be used to guide project planning and interaction between team members. The ASAP methodology from SAP or an equivalent proven implementation methodology could contribute valuable support. A project management methodology together with such tools as the SAP Solution Manager application management solution, and backed by industry recognised project management training and certification, would contribute to a professionally and efficiently managed implementation. 7. Identify and manage risks and issues jointly Careful identification, analysis, and management of risks and issues are key to the success of all implementations. The implementation project should follow a formal risk management process. It should involve all relevant parties, the organisations affected by the implementation as well as implementation partners, throughout the implementation phases and should be supported by an effective governance policy. All parties must be prepared to acknowledge risk honestly, committed to recommending pragmatic, rigorous actions to mitigate risk, and ready to help in implementing those recommendations. 8. Develop and execute a quality plan Everyone involved must work according to the same quality management plan, which outlines how the quality of all project deliverables will be measured and specifies the review methods and criteria to be used. This plan sets up a neutral framework for evaluating the new software solution and the deliverables against agreed upon standards. It helps leverage lessons learned in later stages of the implementation, in regional rollouts, and in new implementation projects. 9. Ensure that the project team understands where standard SAP software functionality and industry specific best practices will best suit its needs Because the possible configurations of SAP software are so versatile and far reaching, many unique business requirements can be satisfied through configuration alone or the use of solution templates, with no major software modifications necessary. This means that a more sustainable solution can be delivered more quickly, at lower risk, and at lower total cost of ownership in the long term. All parties must be aware of the potential offered within the standard SAP software and committed to leveraging it. 10. Achieve operational readiness with training and change management activities Training for the end users, technical staff, and the support organisation is key to a successful implementation. Training and communication strategies must be carefully chosen to prepare end users for wholeheartedly embracing new ways of working. The person responsible for organisational change management should be a long standing member of the project management team. The impact introducing the new solution will have on employees, partners, customers, and management systems must be discussed. Appropriate assistance must be given to ensure the success of the new solution and new processes it supports. Technical staff and support teams must be properly trained to maintain and support the SAP software environment, although seasoned resources with past experience in operations should also be included in the teams. The principles of quality provide customers, partners, and SAP with an effective implementation framework that leads to success. - Henrik Wilken, VP, AQM Customer Care, SAP
5 About Frontline. Frontline Consultancy has the depth of knowledge and breadth of skills to deliver a complete and highly successful implementation of SAP Business One. Fully accredited SAP Business One Gold Partner. Established in 1991, we have decades of experience in implementing software solutions across multiple sectors. We understand your challenges and processes. In-depth knowledge of the key issues in today's marketplace. Extensive project management experience backed up by a proven implementation methodology. Successful track record of implementations through our breadth of skills. Excellent training available at the customer's site or at our offices. Full, responsive support capabilities - from using the software in a business context through to maintaining the infrastructure it sits on. A complete service - ensuring low total cost of ownership and providing a single point of contact. We cover everything including: Hardware Networking and remote / multi-site use Software implementation and training Business change Support, upgrades and software changes System integration (e.g. EDI & bank reconciliation) Hosting As an accredited Gold Partner for SAP Business One, Frontline Consultancy have proven expertise in all aspects of the software and we have met stringent SAP requirements for training, certification and business standards and practices. Our aim is to implement the solution best suiting your needs and deliver exceptional service at a competitive rate. Frontline Consultancy can offer SAP Business One as a fully managed hosted solution. This means that you can focus on your business while Frontline Consultancy manages the delivery of SAP Business One to your desktop and mobile devices 24/7, 365 days each year. Frontline Consultancy, Frontline House, Epsom Avenue, Brooke Park Estate, Wilmslow, Cheshire Tel: Fax: info@frontline-consultancy.co.uk
Brochure. SAP Business One for Manufacturing. Software for Manufacturing Organisations
Brochure SAP Business One for Manufacturing Software for Manufacturing Organisations SAP Business One for Manufacturing SAP Business One for Manufacturing offers an unparalleled combination of functionality
More informationDriving Excellence in Implementation and Beyond The Underlying Quality Principles
SAP Thought Leadership Paper SAP Active Quality Management Driving Excellence in Implementation and Beyond The Underlying Quality Principles 2014 SAP AG or an SAP affiliate company. All rights reserved.
More informationActive Quality Management
Active Quality Management Recognizing Organizations that make the extraordinary look ordinary The underlying principles THE 10 PRINCIPLES OF QUALITY 1. Understand the business objectives as well as the
More informationCollaborative Quality Ensuring the Success of Your SAP Software Implementation
SAP Thought Leadership Paper SAP Active Quality Management Collaborative Quality Ensuring the Success of Your SAP Software Implementation Table of Contents 4 Introduction 5 Putting Collaboration into Quality
More informationSOFTWARE LICENCE MANAGEMENT
SOFTWARE LICENCE MANAGEMENT MANAGING SOFTWARE COMPLIANCE AND COSTS DOESNʼT HAVE TO BE DIFFICULT Software Lifecycle Services from Computacenter Managing software compliance and costs doesnʼt have to be
More informationCORE STRENGTH. Insight delivers Microsoft Dynamics AX 2012 to the Public Sector
CORE STRENGTH Insight delivers Microsoft Dynamics AX 2012 to the Public Sector Microsoft Dynamics AX 2012 Microsoft Dynamics AX 2012 is an agile enterprise resource planning (ERP) solution built for the
More informationMAXIMIZING VALUE FROM SAP WITH SUPPLY CHAIN COLLABORATION IN A SOFTWARE-AS-A-SERVICE MODEL. An E2open White Paper. Contents.
White Paper MAXIMIZING VALUE FROM SAP WITH SUPPLY CHAIN COLLABORATION IN A SOFTWARE-AS-A-SERVICE MODEL An E2open White Paper 2 2 4 6 Contents Executive Overview Issues and Challenges Resolution Plan for
More informationMaintenance & Support Services. Award-winning services to support your Video Communications Environment
Maintenance & Support Services Award-winning services to support your Video Communications Environment PROTECT YOUR INVESTMENT WITH VIDEOCENTRIC MAINTENANCE VideoCentric s award-winning maintenance & Technical
More informationSIAM Procurement G-cloud 7 framework
SIAM Procurement G-cloud 7 framework SIAM Procurement Service Definition Document October 2015 Table of contents SIAM procurement 3 1.1 Service overview 3 1.2 Key features 3 1.3 Key business benefits 3
More informationTEN. The TOP. IT Support Best Practices. AMA Networks presents the. www.a m a ne t w ork s. c om
AMA Networks presents the The TOP TEN IT Support Best Practices AMA Networks, based in San Diego, has been helping small and medium sized businesses to manage their IT since 2008. The goal of our Managed
More informationEnhancing Business Performance Through Innovative Technology Solutions
Enhancing Business Performance Through Innovative Technology Solutions Contact Center = Customer Experience FIELD SERVICE Customer Service BACK OFFICE CONTACT CENTER BRANCH OFFICE Help Desk HR Finance
More informationJOB DESCRIPTION GBS 1 ST DRAFT DRAFT V02 DRAFT V03 GBS GBS
JOB DESCRIPTION JOB TITLE: SERVICE DESK MANAGER DOCUMENT CONTROL VERSION DATE OF ISSUE AUTHOR REASON FOR REVISION DRAFT V0.1 1 ST NOVEMBER 2013 GBS 1 ST DRAFT DRAFT V02 DRAFT V03 31ST MARCH 2014 3 JULY
More informationAnalyst - EDI. healthalliance Purpose, Vision and Principles. Purpose Statement
Principles Vision Purpose Statement Analyst - EDI healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations. We will deliver increasing value
More informationSoftware as a Service: Guiding Principles
Software as a Service: Guiding Principles As the Office of Information Technology (OIT) works in partnership with colleges and business units across the University, its common goals are to: substantially
More informationExperts who understand security, integration and great project delivery. Leading Security Through Innovation
Experts who understand security, integration and great project delivery Leading Security Through Innovation ATEC is a specialist in the security of critical infrastructure, public space and multi-site
More information4net Technologies. Managed Services and Cloud Solutions
4net Technologies Managed Services and Cloud Solutions Managed Services and Cloud Solutions Managed Services and Cloud Solutions are an opportunity for organisations to bring control to complexity by managing
More informationDelivering peace of mind in outsourcing
> Delivering peace of mind in outsourcing How to increase enterprise performance when outsourcing mission critical systems www.thalesgroup.com/security-services AND >> PERFORMANCE OUTSOURCING OF MISSION
More informationESKISP6056.01 Direct security testing
Direct security testing Overview This standard covers the competencies concerning with directing security testing activities. It includes setting the strategy and policies for security testing, and being
More informationMANAGING THE SOFTWARE PUBLISHER AUDIT PROCESS
MANAGING THE SOFTWARE PUBLISHER AUDIT PROCESS 3 THE USE OF BUSINESS SOFTWARE AND SPORTS ARE DEFINITELY QUITE SIMILAR; IF YOU WANT TO PLAY (USE THE SOFTWARE), YOU HAVE TO ACCEPT THE RULES. THIS INCLUDES
More informationWHITE PAPER Business Process Services: A Successful Transition Is the Foundation of World- Class Outsourcing cgi.com
WHITE PAPER Business Process Services: A Successful Transition Is the Foundation of World- Class Outsourcing A summary of the key transition questions asked by our clients In this paper, we examine five
More informationASAP Implementation Roadmap
ASAP Implementation Roadmap Methodology why? ASAP Overview ASAP Roadmap Structure Project Management in ASAP ASAP Content Overview How to access Roadmap Projects from another perspective An estimated 68%
More informationIT Managed Services Network services Collaboration
IT Managed Services Network services Collaboration aap 3 is one of the most professional companies that I have ever worked with. They have listened to our requirements and reacted with flexibility that
More informationCisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.
Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able
More informationTHE MANAGED SERVICE FOR SAM
THE MANAGED SERVICE FOR SAM THE BENCHMARK MANAGED SERVICE FOR SOFTWARE ASSET MANAGEMENT (SAM) Livingstone is the global leader of managed services for software asset management. We are the trusted partner
More informationOrganizational IT Concepts and SAP Solution Manager. General IT operations and service concepts with SAP Solution Manager. Driving value with IT
Organizational IT Concepts and SAP Solution Manager General IT operations and service concepts with SAP Solution Manager Driving value with IT How SAP customers can benefit from REALTECH s Solution Manager
More informationManage Release and Deployment
Manage Release and Deployment Description Once development is complete, new and enhanced services need to be made operational. Effective requires planning, scheduling and controlling the implementation
More informationENABLING TODAY S WIRELESS ENTERPRISE
ENABLING TODAY S WIRELESS ENTERPRISE Whether you are an employee on the go or a customer exploring information, everyone expects instant access to information. The proliferation of mobile phones, tablets
More informationFujitsu Cloud IaaS Trusted Public S5. shaping tomorrow with you
Fujitsu Cloud IaaS Trusted Public S5 shaping tomorrow with you Realizing the cloud opportunity: Fujitsu Cloud iaas trusted Public s5 All the benefits of the public cloud, with enterprise-grade performance
More informationQlik UKI Consulting Services Catalogue
Qlik UKI Consulting Services Catalogue The key to a successful Qlik project lies in the right people, the right skills, and the right activities in the right order www.qlik.co.uk Table of Contents Introduction
More informationEMA Service Catalog Assessment Service
MORE INFORMATION: To learn more about the EMA Service Catalog, please contact the EMA Business Development team at +1.303.543.9500 or enterpriseit@enterprisemanagement.com The IT Service Catalog Aligning
More informationService Desk Institute 10 Steps To Successful ITSM Tool Selection
Service Desk Institute 10 Steps To Successful ITSM Tool Selection Introduction The one decision that really makes a difference for both consumers of IT and our service desk analysts is the one to replace
More informationMellanox Value Added Services & Support
Mellanox Value Added Services & Support Mellanox Services Mission Support our customers and partners unlock the potential of Mellanox products 2 3 Mellanox Value Added Services & Support Value Added Services
More informationAuxilion Service Desk as a Service. Service Desk as a Service. Date January 2015. www.auxilion.com Commercial in Confidence Auxilion 2015 Page 1
Title Service Desk as a Service Date January 2015 www.auxilion.com Commercial in Confidence Auxilion 2015 Page 1 1. Disclaimer All information contained in this document is provided in confidence to the
More informationContact Center TotalCare Enhanced Services
ASSESS. PLAN. OPTIMIZE. Contact Center TotalCare Enhanced Services The Exceptional Customer Experience Customers have more options than ever and retaining or losing valued business is often a click away.
More informationOVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED. With Optus Contact Centre As a Service (CCaaS)
OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED With Optus Contact Centre As a Service (CCaaS) CONTENTS ARE YOU READY FOR YOUR CUSTOMERS? 02 THERE S A BETTER WAY 02 HOW CCaaS
More informationCloud Based Device Management Using Enterprise Mobility Suite Production Pilot Service Definition Document
Microsoft Services - GCloud 7 Catalogue Cloud Based Device Management Using Enterprise Mobility Suite Production Pilot Service Definition Document 1 Overview of the Service 1.1 Service Objectives The 2
More informationEmbracing CHANGE as a Competitive Advantage
Web Intelligence Content Management TOGETHER System WE CAN Embracing CHANGE as a Competitive Advantage October 2011 V1 Intelligence TOGETHER WE CAN Agile Business Transformation Embracing CHANGE as a Competitive
More informationHow to Select the Right ERP System to Meet Your Business Requirements
How to Select the Right ERP System to Meet Your Business Requirements 13875 Cerritos Corporate Dr., #A Cerritos, CA 90703 Toll Free : (800) 969-APEX Tel : (562) 926-6820 E-mail : info@acsi2000.com Website
More informationChoosing IT Service Management Software
Choosing IT Service Management Software What to look for in an IT Service Management solution Monitor 24-7 Inc. www.monitor24-7.com sales@monitor24-7.com +1 416 410 2716 +31 23 525 6975 Introduction Service
More informationThe BYOD Opportunity. Say Yes to Device Diversity and Enable New Ways to Drive Productivity WHITE PAPER
The BYOD Opportunity Say Yes to Device Diversity and Enable New Ways to Drive Productivity WHITE PAPER Table of Contents Abstract.... 3 Introduction.... 3 A New Approach to BYOD... 3 Positive Results....
More informationOrganisational Change Management
Organisational Change Management The only thing that is constant is change in your business, your market, your competitors, and your technology. Remaining competitive and responsive to your customers and
More informationDeveloping an Enterprise Mobile Strategy that Complements your SAP IT Infrastructure
Developing an Enterprise Mobile Strategy that Complements your SAP IT Infrastructure September 2007 Executive Overview This whitepaper outlines the various components that make up an Enterprise Mobile
More informationContract and Vendor Management Guide
Contents 1. Guidelines for managing contracts and vendors... 2 1.1. Purpose and scope... 2 1.2. Introduction... 2 2. Contract and Vendor Management 2.1. Levels of management/segmentation... 3 2.2. Supplier
More informationDRIVING ENTERPRISE MOBILITY. Enterprise Mobility Solutions
DRIVING ENTERPRISE MOBILITY Enterprise Mobility Solutions from Computacenter CONTENTS 03 04 05 06 09 10 The Growth of Mobility Seizing Opportunities Overcoming Adversity Computacenter Mobility Solutions
More informationA Compelling Case for AP Automation in the Cloud
WHITE PAPER A Compelling Case for AP Automation in the Cloud ROCC Computers Ltd Stanford Gate South Road Brighton BN1 6SB Tel: 01273 274716 Email: info@rocc.co.uk Author: Andrew Westhead Date : February
More informationNVIRON SUPPORT SERVICES OVERVIEW
NVIRON SUPPORT SERVICES OVERVIEW NVIRON SUPPORT SERVICES OVERVIEW SERVICES TO MEET EVERY REQUIREMENT Nviron support services are designed to minimise the cost of running your IT infrastructure and help
More informationReshaping the enterprise for the future of work. Are you ready?
Reshaping the enterprise for the future of work. Are you ready? Reshaping the enterprise for Why Pomeroy? the future of work. Pomeroy is a leading independent provider of comprehensive IT infrastructure
More informationIT Service Management by SAP Africa (ITSM) Dirk Smit ALM Engagement Manager
IT Service Management by SAP Africa (ITSM) Dirk Smit ALM Engagement Manager Optimize IT Operations Process Support Business Goals CIO CEO/CFO Reliable Business Support Changes to improve IT services are
More informationPOSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas
POSITION DESCRIPTION Position Title Manager, Technical Services Support Position Number Reports to Manager Technology Services Functional Auth HRM Auth Region IT Services Centre Head Office Date Feb 2011
More informationPROJECT MANAGEMENT FRAMEWORK
PROJECT MANAGEMENT FRAMEWORK DOCUMENT INFORMATION DOCUMENT TYPE: DOCUMENT STATUS: POLICY OWNER POSITION: INTERNAL COMMITTEE ENDORSEMENT: APPROVED BY: Strategic document Approved Executive Assistant to
More informationTable of Contents. "Some Tips Before You Start" "What to Look for in a Software Publisher" "Show Me, Don't Tell Me" Stage
www.baass.com Table of Contents Preface "Some Tips Before You Start" "What to Look for in a Software Publisher" "Show Me, Don't Tell Me" Stage "Summary" Who Should Read this Book Your company is in need
More informationHelping Midsize Businesses Grow Through HR Technology
Helping Midsize Businesses Grow Through HR Technology As a business grows, the goal of streamlining operations is increasingly important. By maximizing efficiencies across the board, employee by employee,
More informationHow to Select and Implement an ERP System
How to Select and Implement an ERP System Prepared by 180 Systems Written by Michael Burns 180 Systems WHAT IS ERP?... 3 ANALYSIS... 4 VENDOR SELECTION... 6 VENDOR DEMONSTRATIONS... 8 REFERENCE CALLS...
More informationUoD IT Job Description
UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management
More informationCorporate Plan 2015-19
Corporate Plan 2015-19 i ii Serving the Australian Parliament The DPS Corporate Plan 2015-2019 This corporate plan lays out the strategic direction for the Department of Parliamentary Services for the
More informationAgile for Project and Programme Managers
Agile for Project and Programme Managers Author Melanie Franklin Director Agile Change Management Limited Introduction I am involved in a mixture of assignments for different organisations across Europe
More informationESKISP6046.02 Direct security architecture development
Overview This standard covers the competencies concerned with directing security architecture activities. It includes setting the strategy and policies for security architecture, and being fully accountable
More informationDealing With Information Rights Concerns
I Data Protection Act How we deal with complaints and concerns A guide for data controllers 1 Data Protection Act How we deal with complaints and concerns The ICO is the UK s independent public authority
More informationChoosing IT Service Management Software
Choosing IT Service Management Software What to look for in an IT Service Management solution Monitor 24-7 Inc. www.monitor24-7.com sales@monitor24-7.com 1 416 410 2716 1 866 364 2757 Introduction Service
More informationCity of Hapeville, GA VC3Advantage Work Order
City of Hapeville, GA VC3Advantage Work Order ServiceAdvantage Work Order No. [ VC3INC-1097-62019 ] under the Master Services Agreement, dated. July 1, 2015 Atlanta Columbia Raleigh 1301 Gervais Street,
More informationENABLE ENHANCE EXCEL www.layerv.co.uk
ENABLE ENHANCE EXCEL ABOUT US LayerV is an IT consultancy and end-to-end cloud service provider. We deliver winning IT strategies to help companies generate new value and manage technological change throughout
More informationHow To Improve Service Transition
[ Financial Services, Application Management Outsourcing ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Insurance Revenue: $64.3 billion Employees: Over 65,000 Geographic
More informationTHE TELECOM MANAGEMENT ECOSYSTEM: A Progress Report on Vendor Value, Enterprise Efficiency Gains and Business Impact
THE TELECOM MANAGEMENT ECOSYSTEM: A Progress Report on Vendor Value, Enterprise Efficiency Gains and Business Impact Alliance Communication Management 2610-B Dauphin Street, Suite 103 Mobile, AL 36606
More informationKPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014
KPMG Advisory Microsoft Dynamics CRM Advisory, Design & Delivery Services A KPMG Service for G-Cloud V April 2014 Table of Contents Service Definition Summary (What s the challenge?)... 3 Service Definition
More informationIT Asset Inventory and Outsourcing: The Value of Visibility
BDNA WHITE PAPER IT Asset Inventory and Outsourcing: The Value of Visibility October 2007 bdnacorp.com U.S. Corporate Headquarters 650.625.9530 Europe, Middle East & Africa +33.1.42.27.10.71 Asia Pacific
More informationIndustrial Rapid Implementation Methodology (InRIM)
Industrial Rapid Implementation Methodology (InRIM) Introduction The path to improving asset effectiveness and productivity must be based on a firm foundation created from the interaction of three essential
More informationIT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud
IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected;
More informationIntegrating Project Management and Service Management
Integrating Project and Integrating Project and By Reg Lo with contributions from Michael Robinson. 1 Introduction Project has become a well recognized management discipline within IT. is also becoming
More informationProject Governance A N T I C I P A T I N G A N A U D I T
Project Governance A N T I C I P A T I N G A N A U D I T Public sector Project Management characteristics Multi-million rand projects Often National interest projects Subject to intense scrutiny Uncertainty
More informationAppendix 1: Performance Management Guidance
Appendix 1: Performance Management Guidance The approach to Performance Management as outlined in the Strategy is to be rolled out principally by Heads of Service as part of mainstream service management.
More informationProduct Overview. UNIFIED COMPUTING Interoute Database & Application Management
Product Overview Interoute Database and Application Managed Services provide our clients with the peace of mind that their systems are managed by a team of experts around the clock. Our proven pedigree
More informationData Continuity Group. Partner Program Overview
Data Continuity Group Partner Program Overview Version 1.0 2014 Table of Contents Summary 3 Who is Data Continuity Group? 3 How to become a DCG Channel Partner 3 Our Accreditations 4 DCG Value-Proposition
More informationCASE STUDY: Oxford University Press SECTOR: Publishing ISO/IEC 20000 a milestone for continued success at OUP
CASE STUDY: Oxford University Press SECTOR: Publishing ISO/IEC 20000 a milestone for continued success at OUP MSM integrated IT Service Management software solutions have been adopted by organisations
More informationCASE STUDY: IIS GIVES A GLOBAL BEAUTY AND FASHION COMPANY AN IT MAKE-OVER MISSION ACCOMPLISHED
CASE STUDY: IIS GIVES A GLOBAL BEAUTY AND FASHION COMPANY AN IT MAKE-OVER MISSION ACCOMPLISHED IIS GIVES A GLOBAL BEAUTY AND FASHION COMPANY AN IT MAKE-OVER IIS is a long-time trusted resource to one of
More informationREASONS TO CHOOSE G3G
REASONS TO CHOOSE GG TOP REASONS TO CHOOSE SAP FROM GG SAP is a proven product with a history of innovation Turn information into actionable insight A complete integrated solution Out of a single Box We
More informationMapping the Technical Dependencies of Information Assets
Mapping the Technical Dependencies of Information Assets This guidance relates to: Stage 1: Plan for action Stage 2: Define your digital continuity requirements Stage 3: Assess and manage risks to digital
More informationIT Professional Standards. Information Security Discipline. Sub-discipline 605 Information Security Testing and Information Assurance Methodologies
IT Professional Standards Information Security Discipline Sub-discipline 605 Information Security Testing and Information Assurance Methodologies December 2012 Draft Version 0.6 DOCUMENT REVIEW Document
More informationCustomer Management Strategy (2014-2017)
Customer Management Strategy (2014-2017) Version 1.1 Page 1 Foreword As technology improves, the demand for Council services to be available online and accessible 24/7 will increase as our customers choose
More informationExecutive Briefing Outsourcing your Enterprise Management Services - IT Challenge or Business Opportunity?
Executive Briefing Outsourcing your Enterprise Management Services - IT Challenge or Business Opportunity? Contents Introduction Outsourcing Opportunities Challenges SAP Outsourcing Models Selecting the
More informationSAP Managed Services SAP MANAGED SERVICES. Maximizing Performance and Value, Minimizing Risk and Cost
SAP Managed Services SAP MANAGED SERVICES Maximizing Performance and Value, Minimizing Risk and Cost WE RE FOCUSED ON YOUR GOALS Increase productivity with fewer resources. Optimize IT systems while cutting
More informationConsulting Services Optimizing Department Performance. Global Perspective, Local Solutions
Consulting Services Optimizing Department Performance Global Perspective, Local Solutions Consulting Services Global Perspective, Local Solutions Get more from your oncology software To be effective today,
More informationBlending Corporate Governance with. Information Security
Blending Corporate Governance with Information Security WHAT IS CORPORATE GOVERNANCE? Governance has proved an issue since people began to organise themselves for a common purpose. How to ensure the power
More informationJUNIPER CARE PLUS ADVANCED SERVICES CREDITS
DATASHEET JUNIPER CARE PLUS ADVANCED SERVICES CREDITS Service Overview Today s organizations are under constant pressure to meet dynamic market demands while increasing their return on investment. IT departments
More informationFAnswering the challenge
Avaya Call Center Maximize the effectiveness of your call center operations. FAnswering the challenge For your call center, the pressure to deliver positive results that provide a competitive advantage
More informationDocument management concerns the whole board. Implementing document management - recommended practices and lessons learned
Document management concerns the whole board Implementing document management - recommended practices and lessons learned Contents Introduction 03 Introducing a document management solution 04 where one
More informationTransition and Transformation. Transitioning services with minimal risk
IBM Global TECHNOLOGY Servicess and Transformation ing services with minimal risk Summary To transition services is a complex process involving many issues. When outsourcing to IBM, you gain the benefit
More informationDedicated to you and accountable for your service relationship
Dedicated to you and accountable for your service relationship For more information : claranet.co.uk - twitter.com/claranet To book an appointment or to discuss our services : Call us : 0845 355 2000 -
More informationFinancial Services Practice. Bridging the gap between business & technology
Financial Services Practice Bridging the gap between business & technology What we do 02 Purple allows its clients to have a single entity to manage its technology portfolio so that they can focus on achieving
More informationInsight Paper Outsourcing Policy Administration: How a managed services model is
iworks Enterprise Life Admin A hosted, policy administration solution for insurers Insight Paper Outsourcing Policy Administration: How a managed services model is revolutionizing traditional PAS implementations
More informationQuality assurance in an Agile delivery method
Quality assurance in an Agile delivery method Guy Nelson (Quality Manager, Fidelity International) Barbara Roberts (Accredited DSDM Consultant) April 2006 Agenda The Challenges to Quality Assurance CMMi
More information2006 www.insight.com/uk
How to choose a CRM System How to choose a CRM System This guide is designed to help you build a business case for a CRM system, form an effective project team, ask the right questions, identify the challenges
More informationHosted Solutions for PSAPs. Copyright 2011-2012 NICE Systems Ltd. All rights reserved.
Hosted Solutions for PSAPs Copyright 2011-2012 NICE Systems Ltd. All rights reserved. TABLE OF CONTENTS MARKET TRENDS... 3 A Convergence of Circumstances... 3 DEFINING HOSTED SOLUTIONS... 4 The Pros and
More informationABB s Supplier Qualification System Registration in Achilles Power & Tech Frequently Asked Questions (FAQs) June 2013
ABB s Supplier Qualification System Registration in Achilles Power & Tech Frequently Asked Questions (FAQs) June 2013 ABB Supplier FAQ Version 2.0 03042014 Page 1 of 16 Contents Overview... 4 Why has ABB
More informationThe City of Edinburgh Council Business plan 2015 18. A thriving, sustainable capital city
The City of Edinburgh Council Business plan 2015 18 A thriving, sustainable capital city Introduction This business plan sets out the strategic direction and priorities for the City of Edinburgh Council
More informationHosting services. Managed hosting delivering your applications anywhere, 24x7 Ensuring the right experience, security and availability.
Claranet services services Managed hosting delivering your applications anywhere, 24x7 Ensuring the right experience, security and availability For more information : claranet.co.uk - twitter.com/claranet
More informationNSW Government ICT Benefits Realisation and Project Management Guidance
NSW Government ICT Benefits Realisation and Project Management Guidance November 2014 CONTENTS 1. Introduction 1 2. Document purpose 1 3. Benefits realisation 1 4. Project management 4 5. Document control
More informationQUALITY MANUAL CUSTOMERS ARE AT THE CENTER OF EVERYTHING WE DO
QUALITY MANUAL CUSTOMERS ARE AT THE CENTER OF EVERYTHING WE DO MOTOROLA SOLUTIONS ENSURES CUSTOMER-CENTRIC SOLUTIONS, DEPENDABLE PRODUCTS AND SERVICES, ON-TIME DELIVERY, AND RELIABLE SUPPORT CUSTOMER-CENTRIC
More informationMiddlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager
Middlesbrough Manager Competency Framework + = Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework Background Middlesbrough Council is going through significant
More informationManaging relationship equilibrium in outsourcing
Managing relationship equilibrium in outsourcing HP s relationship governance model and methodology Executive summary... 2 The governance balance... 3 HP s unique governance model... 5 Partner-based, collaborative
More information