LBC Express Inc. Asia CEO HR Summit /4/2016 Footer

Transcription

1 LBC Express Inc. Asia CEO HR Summit

2 LBC Express Overview 2

3 LBC History as an Industry Pioneer LBC Air Cargo ("LBC Express") became the 1 st Filipino-owned courier company infusing time sensitive cargo deliveries Pioneered 24-hour door-todoor delivery Started serving the needs of overseas Filipinos, for their cargo requirements bound anywhere in the Philippines LBC dominated the cargo, courier and money remittance markets and became known as the Hari ng Padala Expanded its Money Transfer Services segment by offering bill payment collection services in the Philippines Began to provide corporate remittance fulfillment services Achieved a 84% share of overall domestic express market in the Philippines Rebranded with new corporate slogan to We like to move it", and a shift in emphasis in the corporate culture 3

4 Money transfer services Logistics services LBC Today The leading provider of courier and freight forwarding services, as well as a leading non-bank provider of domestic remittance services Over 1,200 owned branches world wide Over 7,000 directly employed customer associates Over 1,500 vehicle fleet LBC is servicing over 20 countries Over 3,500 branches and partner agents Retail Courier Balikbayan boxes Air cargo Corporate Global coverage Specialized corporate solutions Freight forwarding Print and mail solutions Remittance Domestic remittance International remittance Bill payment collection & corporate remittance payouts Bill payments Corporate remittance payouts 4

5 Our Business Segments at a Glance Logistics services Money transfer services Retail logistics Corporate logistics Remittance Bill payment collection Service offerings Revenue contribution (%) Courier, air cargo, Balikbayan boxes Freight forwarding, print and mail solutions, specialized corporate solutions Branch retail services, Prepaid remittance cards, Mobile and online remit services 67.1% 12.0% 20.3% 0.7% Bill payments and corporate remittance payouts Key operating metrics 1 On time delivery rate 2 : 99.5% Sorting efficiency 3 : 99.96% Number of corporate customers: 536 Number of transactions: 18,234,394 Service locations: 2,012 Number of transactions: 8,149,032 Service locations: 1,030 5

6 The HR and Organization Situation From decentralized operation to centralization No structured training and development program Hard to effectively communicate to frontline teams No frontline management team Loose control on HR policies No benefits and people management benchmarks Traditional employee engagement programs 6

7 LBC Strategic Talent Management Framework 7

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9 9 FRAMEWORK

10 Human Resource Management Challenges Super Typhoon Yolanda Port Congestion Country Restrictions Enterprise Resource Program Implementation 10

11 The HR Response From decentralized operation to centralization No structured training and development program Hard to effectively communicate to frontline teams No frontline management team Loose control on HR policies No benefits and people management benchmarks Traditional employee engagement programs HCSS Caravan Coaching and Kouzner s Leadership Traits Social Media Helped install over 300 Team Heads Economize. Control. Improve Competed for Awards Social Media / Q12 11

12 January February March April May June July August September October November December 12

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16 2016 Indicators Employee Engagement at all time high of 4.20 in a 5-point scale (Gallup Q12) Leadership Practice Inventory rating of 3.33 of a 4-point scale Revenues increased by 17% from 2013 Net profit grew by 1,000% from

17 Organizational Learning Bank on small wins to prep for big ones Be consistent Be aware of all significant developments occurring in your organization To CEOs and COOs, put HR in excom Be practical 17

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