Presented by Giandev Moteea Chief Executive Officer

Transcription

1 Presented by Giandev Moteea Chief Executive Officer 17 April

2 More than just letters.. 2

3 240 years of postal services in 2012 ( ) Before 2003: A government department Since 2003: Corporatised with government as majority shareholder and operating as the national Designated Postal Operator 1150 employees 114 post offices The largest distribution network in Mauritius ( Incl. 5 Post Offices Rodrigues and 1 in Agalega) Positioned today as a Community Hub and a Smart Shop offering a wide array of services & ease of access to customers Postal Density 11,000 inhabitants : 1 post office 3

4 Door-to-door mail delivery services with D+1 85% 97 % home delivery of mail (3% in PO Box) 44.2M domestic letter post items delivered in M international letter post ( receipt and dispatched) in 2010 Delivered 35,000 EMS shipments & Parcels in 2010 More than 65 postal, electronic and financial products and services 4

5 Postal Financial Corporate E-Post Retail (Post Shop) Philately &Museum Letter Mail Parcels & Small Packet Franking Courier EMS FEDEX Drop Centre Alliance with DHL Basic Banking Money Transfer Post Assurance Agency Payment Collections Utility Payments Payment of Vehicle Road Tax, Parking fines, Pensions Pick-Up & Delivery Direct Mail Unaddressed Mail EMS Corporate Personalized & Secured Delivery E-money transfer ( Domestic) E-Commerce E-Commerce & online Payment registered services* International Money Transfer* Self service ATM Machine Bureau Services (Photocopy,Binding, Laminating) Internet Access Mobile Top Up Services Ordering of Textbook Service Philatelic Bureau Postal Museum & Shop *NEW services in the pipeline 5

6 OPERATIONAL EXCELLENCE BUSINESS TRANSFORMATION Revenue growth Empowering branches to manage own P&L Cost-Control Process Improvement Banking/Insurance/Investment Services/Instruments Partnership /Alliances High value added services FINANCIAL/SELF SUSTAINABILITY Ethical Management Sound procurement Practices and control management Compliances ELECTRONIC/E-POST SERVICES FLAWLESS CORPORATE GOVERNANCE Technology Driven E-Post services development/e-commerce /Electronic mail integration Reposition Post from a trusted party in mail exchange to a trusted party in information exchange Human Capital Development Business restructuring Corporate Governance Organizational design High performance organization MARKETING/ CUSTOMER FOCUS Become a Market focused company/branding Close to customers Segmented approach/corporate/government partner Be relevant to customers/market Training/Development 6

7 The Mauritius Post Ltd. Highway to success 7

8 Building e-commerce capabilities on the strengths of the post 8

9 Post already has the trust of customers and vendors Enables buyers and sellers to exchange physical goods and effect payment electronically and otherwise Best knowledge of the territory s last mile to deliver to buyers Can provide sellers with cost-effective first mile pickup service Provide online sellers shipment facilities to 660,000 postal access points across in 191 UPU countries SADC Market: A regional opportunity for reaching 18M internet customers and 200 M customers 9

10 10

11 Some successful examples among others: Cessidee Ltd: a pioneer online shop shipped 3,740 packets since April 2010 for international e-commerce orders Bois Cheri Tea Co. Ltd SMEs 11

12 The Mauritius Post strategy for SMEs 12

13 Sign an MOU with the SMEDA ( Small and Medium Enterprises Development Authority) to provide a one-stop shop to SMEs for offering: Turnkey e-commerce solutions : Web hosting and webpage design, warehousing, online payment solution, conveyancing and other logistics Preferential entry point tariffs for inland and foreign courier shipments Fast Track Facilities for a wide range of services e.g. Postal,Courier, Financial, Insurance, e- services ( e.g.e-money transfer), Marketing Support Services ( Direct Mail incl. design and printing of brochures.) Participation in Information Campaigns to SMEs together with SMEDA Communications of SME online shops products on the web as well through social media Open Days & Promotions of products in Post Offices 13

14 Presentation of MPL services to SMEs during Information Campaign 14

15 Presentation of MPL services to SMEs during Information Campaign 15

16 16

17 Creating a new market space for SMEs & Retailers 17

18 Webhosting Web Page Design Warehousing OnlinePayment Solution Logistics Support Orders, Payment & Delivery & After sales 18

19 Parcels Outbound Summary Collection & Posting of Packet/Parcel Receipt of Posting issued Dispatch to O/E 4. Items sorted / consolidated 5. Appropriate scanning of Bar Code effected at different control points Dispatch Airport Inputs in International Postal System ( IPS) Full Track & Trace facility available on our website as well as on IPS website 19

20 Offering affordable and reliable solutions for: Pick-up and delivery via its extended network Web hosting of online shops Warehousing & Packaging Online Ordering and Payment Vendor support ( Order management) Customer service ( returns /after sales) Security, Tracking and Tracing of shipments 20

21 Increase volume of shipment and parcels to compensate falling volume of physical mail Capacity for strong differentiation from other e- commerce service providers by offering an integrated end-to-end service Attract new customer segments (youth, young adults, expatriates) with online offers Create an innovative online presence on the web Develop online services and increase trade among countries 21

22 22

23 Quality of ICT infrastructure /Broadband Internet connectivity Robust and flexible e-commerce platform Ease of use of online shop ( search, order & pay) Genuine products Excellent customer service ( Queries, Alerts, Returns) Reliable Pick-up & delivery services Track & Trace services for shipments Customs: Harmonised customs procedures ( for regional exchanges) Legal framework and cross border exchanges ( e.g. Regional Parcel system promoted by SAPOA) 23

24 Piracy ( Counterfeit products) Fear of fraud ( Identity theft for payment) Resistance to adopt online shopping behaviour Level of internet penetration and use of ICT penetration Inconsistent custom handling costs and procedures Inefficiency of postal networks and poor delivery performance 24

25 Reengineering of the parcel Post Office Reinforcing security Streamlining work flow and processing Web hosting of online shops 25

26 26

27 Reengineering of the parcel Post Office Reinforcing security Streamlining work flow and processing Web hosting of online shops 27

28 A humble and simple Case-Study being piloted by Mauritius Post bearing in mind that on going reengineering of processes would be needed to support future developments of the e-commerce business For example: Reengineering of the Parcel Post Office (PPO) Reinforcing security Streamlining work flow and reduce processing time IT based work flow E- communication platform ( SMS, and e -notification) Continuous improvement of service value chain Enhancing customer experience at PPO 28

29 Thank You 29