Zensar s SFDC Capability

Transcription

1 Zensar s SFDC Capability

2 Agenda SFDC Practice Profile SFDC Capabilities & Capability Mapping Key Solutions & Case Studies Why Zensar! 2

3 SFDC Practice Profile 3

4 SFDC Practice Highlights Gold certified SFDC partner with 7+ Years practice Managed Partnership Status with SFDC 15 + industry solution offerings in SFDC & Force.com platform Serviced more than 40 Customers Average CSAT of 9.3 / 10 Significant investment in infrastructure, tools/accelerators in emerging technologies of SFDC SFDC Resource Strength : 100+ Consultants Solution Architects 10; Leads - 15 ; Functional - 40 ; Technical - 70+; Admin - 10 Certification focus : Certified Developers (Dev 401) 47, Adv. Developer Certification (501) 4 Admin 201 (30) Sales Cloud Certified 4, Service Cloud Certified - 2 Average number of projects worked by any consultant - 3 Regular Trainings & Certifications are conducted by practice SFDC Managed Partner Benefit Multiple Demo instances to showcase solutions Joint GTM strategies & Presales Support Product Updates, Access to Training materials & Certifications Joint bidding with SFDC for multiple projects Partnerships with SFDC system integrators in UK, Europe & Australia to enhance regional presence 4

5 SFDC Solution Spectrum Marketing Sales Service Right Segmentation Channel Campaign Promotions Event Measure Effectiveness Lead Analysis Track ROI Contact Center Call Dialing Call Scheduling / Rescheduling Call Routing 360 degree view Cross Sell / Up sell Enabling Multiple Channel Identifying Right Opportunity Optimizing Sales Cycle Sales Forecasting Order booking & Tracking Measuring Sales Effectiveness 360 degree view of customer * Loyalty Program Management Member On boarding Point Accruals Point Redemptions Transaction Processing Maximizing reach through multi-channel Ease Case Creation Optimize Self service Minimize call center load Measure & Improvise Service effectiveness Manage Service Contract Warranty Employee Partners Customers User Types Mobile Touch Force User Interface to suit business need Access right data set Order Management Approvals Management Case Management Offline Data Storage Edge Products Infor Eloqua Big Machines Service Max Marketo Relay ware Zuora Remedy Force TOA * Indicates Specialization 5

6 Zensar Service Offerings Salesforce.com and Force.com Functional CRM Roadmap development through consulting & product evaluation Delivering best practices across Sales, Service, Marketing & Partner / Customer Portal Management & Force.com Platform Suggestions for Improvement / long term solutions based on issues Solutions to Business Processes for small enhancements Use case / Business process documentation Participating in rollout & adoption Training key stakeholders Supporting Change Management Technical Customization: Create custom profiles, Customize lookup fields & formula fields, Customize page layouts, Customize standard related lists, Use field-level security and Triggers Integration: SSIS Packages, Relation Junction, Cast Iron, Amazon Web Services, Webservices, XML. Applications: Oracle, MS Navision, SAP, Service Max, Big Machines Security and Access Profile Management, User Management, Territory Management, Workflow Management, Assignment Management, etc. 6

7 Zensar Service Offerings Salesforce.com and Force.com Service and Support Administration Instance Management & Consolidation Merging Instances Managing Administrative tasks Data Task Data cleansing, validation, loading & Migration Analytics Create & Manage custom Reports & Dashboards Force.com All applications supported on Force.com Migrating to Visual Force from S-Controls Mobile Support 7

8 SFDC Capabilities 8

9 SFDC Integration Capabilities Applications Entities Batch/Real Approach SFDC - MetaTrader4 Customer Real Designed Server programs hosted in AWS (C++) Implemented concepts of Multi-threading & XML parsing Implemented Rest Web Services at Salesforce for connecting to AWS MetaTrader4 - SFDC Custom Objects Batch Developed & Deployed Java Business services in AWS for fetching data from MT4. SFDC - Oracle (Bi- Directional) Customer & Product Real Socket Java program hosted in server (listener) Apex programming for XML Format & HTTP request. SFDC SFDC (Bi-Directional) Select Standard + All Custom Objects Real Establishing Salesforce-to-Salesforce Connection. Once enabled, it can not be reversed. Web SFDC Leads Real HTML code generated in SFDC deployed on Web server. Case / Accounts (any custom objects) URL generated through force.com website deployed on web Server. SFDC Case Real server configuration. 9

10 Cloud Based Solution Accelerators A complete cloud CRM solution for Discreet Manufacturing & Hi-Tech vertical End to End Loyalty solution for Retail vertical Deal Registration & Design win functionality for Hi-Tech Industry Sample Analysis & Reporting solution for Manufacturing vertical Dynamic Case Management (Alternative to Remedy force) Sales Forecasting solution for Long duration X High complexity project Service / Contract Management for Utility Organization Social Enterprise for Fashion Industry Big Machine Integration with SFDC API s for connecting SaaS based CRM to ERP s, Big Machine s, Payment gateway, etc. Solutions leveraging Flow technology from SFDC for complex process implementations Web Site Development leveraging site force Single Sign-On 10

11 Capability Mapping 11

12 Application Development On Force.com Platform Work Management System. Incident Management System Scheduling Tool Cost Management Tool Purchase Order System Time Management System 12

13 Thank you 13