HP ENVY m6 Notebook PC HP ENVY Notebook PC. Maintenance and Service Guide

Transcription

1 HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide

2 Copyright 2014 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: November 2014 Document Part Number: Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for details. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase. For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii

4 iv Safety warning notice

5 Table of contents 1 Product description External component identification... 5 Finding your hardware and software information... 5 Locating hardware... 5 Locating software... 5 Display... 6 Top... 7 TouchPad... 7 Lights... 8 Buttons, speakers, and fingerprint reader (select models only)... 9 Keys Using the action keys Left side Right side Bottom Service tag Illustrated parts catalog Computer major components Miscellaneous parts Display assembly subcomponents Mass storage devices Sequential part number listing Removal and replacement procedures preliminary requirements Tools required Service considerations Plastic parts Cables and connectors Drive handling Grounding guidelines Electrostatic discharge damage Packaging and transporting guidelines Workstation guidelines v

6 5 Removal and replacement procedures for Customer Self-Repair parts Component replacement procedures Battery WLAN module Hard drive Memory module Removal and replacement procedures for Authorized Service Provider parts Component replacement procedures RTC battery Base enclosure Display assembly Fan System board Heat sink Processor Connector board Power connector cable Subwoofer Speakers TouchPad assembly Power button board Keyboard Using Setup Utility (BIOS) Starting Setup Utility (BIOS) Updating the BIOS Determining the BIOS version Downloading a BIOS update Using HP PC Hardware Diagnostics (UEFI) Downloading HP PC Hardware Diagnostics (UEFI) to a USB device Specifications Computer specifications Backing up, restoring, and recovering Creating recovery media and backups Creating HP Recovery media (select models only) Using Windows tools vi

7 Restore and recovery Recovering using HP Recovery Manager What you need to know before you get started Using the HP Recovery partition (select models only) Using HP Recovery media to recover Changing the computer boot order Removing the HP Recovery partition (select models only) Power cord set requirements Requirements for all countries Requirements for specific countries and regions Recycling Index vii

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9 1 Product description Category Description UMA models Discrete touch models Discrete non-touch models Product Name HP ENVY Notebook PC Processors Intel Core i5-4200m 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 37 W) Intel Core i5-4210m 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 37 W) Intel Core i7-4712hq 2.3-GHz (SC turbo up to 3.3-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 37 W Intel Core i7-4722hq 2.4-GHz (SC turbo up to 3.4-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 37 W Chipset Intel HM87 express chipset Graphics Intel graphics: Intel HD Graphics 4600 Support for HD decode, DX11, and HDMI Discrete graphics: Nvidia N15P-GT (GTX 850M) with 4GB of dedicated video memory Panel Support for HD decode, DX11, and HDMI Supports Optimus Supports GPS (GPU performance scaling) Support for low-voltage differential signalling LVDS, co-layout with edp1.3+psr) Touchscreen and MultiTouch enabled Airgap bonding 15.6-in, full high-definition (FHD), white light-emitting diode (WLED), AntiGlare ( ), slim (3.2-mm), SVA, color gamut 60%, TN, typical brightness 300 nits, 16:9 aspect ratio 15.6-in, high-definition (HD), white light-emitting diode (WLED), AntiGlare ( ), flat (3.8-mm), SVA, color camut 45%, typical brightness 200 nits, 16:9 aspect ratio 15.6-in, full high-definition (FHD), white light-emitting diode (WLED), BrightView ( ), slim (3.2-mm), SVA, color gamut 60%, TN, typical brightness 300 nits, 16:9 aspect ratio 15.6-in, high-definition (HD), white light-emitting diode (WLED), BrightView ( ), flat (3.8-mm), SVA, color camut 45%, typical brightness 200 nits, 16:9 aspect ratio Memory Two customer-accessible/upgradable memory module slots Support for DDR3L (1600-MHz) dual channel Support for MB of system RAM in the following configurations: 1

10 Category Description UMA models Discrete touch models Discrete non-touch models MB (8192-MB 2) MB (8192-MB+4096-MB) 8192-MB (8192-MB 1, 4096-MB 2) 6144-MB (4096-MB+2048-MB) 4096-MB (4096-MB 1, 2048-MB 2) Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-in) thickness Support for Accelerometer hard drive protection 1.5-TB, 5400-rpm, 9.5-mm 1.0-TB, 5400-rpm, 9.5-mm 750-GB, 5400-rpm, 9.5-mm 500-GB, 5400-rpm, 7-mm Support for the following hard drives: 1.0-TB, 5400-rpm, 9.5-mm, 8-GB Hybrid 750-GB, 5400-rpm, 9.5-mm, 8-GB Hybrid 500-GB, 5400-rpm, 7.0-mm, 8-GB Hybrid Audio and video Stereo speakers (2) Subwoofer Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-suppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, by 30 frames per second) Ethernet Integrated 10/100/1000 network interface card (NIC) Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN modules: Support for the Qualcomm Atheros AR b/g/n 1 1 WiFi + Bluetooth 4.0 Combo Adapter Qualcomm QCA bgn 1x1 Wi-Fi + BT4.0 Combo Adapter Intel Dual Band Wireless-AC ac 1 1 WiFi + BT 4.0 Combo Adapter Realtek RTL8188EE bgn Wi-Fi Adapter Intel Dual Band Wireless-AC ac 2 2 WiFi + BT 4.0 Combo Adapter 2 Chapter 1 Product description

11 Category Description UMA models Discrete touch models Discrete non-touch models Broadcom BCM bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter External media cards Ralink RT3290LE b/g/n 1 1 WiFi and Bluetooth 4.0 Combo Adapter HP Multi-Format Digital Media Card Reader Supports SD/SDHC/SDXC Push-Push Insertion/Removal Internal card expansion One half-size mini-card slot for WLAN Ports AC adapter, HP Smart Audio-in (mono microphone)/audio-out (stereo headphone) combo jack HDMI v1.4 supporting up to Hz RJ-45 (Ethernet) USB: two USB 3.0 ports, two USB 2.0 ports Keyboard/pointing devices Power requirements Full-size, backlit, island-style keyboard with numeric keypad and DuraCoat, Clickpad with image sensor HP Control Zone Trackpad Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom as default Taps enabled by default Support for Microsoft Windows 8 modern trackpad Support for the following AC adapters: 65-W HP Smart AC adapter (non-pfc, 4.5-mm) 120-W HP Slim AC adapter (PFC, S, 4.5-mm) Support for the following batteries 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 6-cell, 47-Wh, 2.20-Ah, Li-ion battery Security Support for the following: Security cable lock Trusted Platform Module (TPM) HP SimplePass support Operating system Preinstalled: Microsoft Windows 8.1 Standard Microsoft Windows 8.1 (CPPP)(only for People s Republic of China) Ubuntu Linux Serviceability End user replaceable parts: 3

12 Category Description UMA models Discrete touch models Discrete non-touch models AC adapter Battery (system) Hard drive Memory modules (expansion and primary) WLAN module 4 Chapter 1 Product description

13 2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click Device Manager in the left column. A list reveals all the devices installed in your computer. To find out information about system hardware components and the system BIOS version number, press fn +esc. Locating software To find out what software is installed on your computer: From the Start screen, click the down arrow in the lower-left corner of the screen. Finding your hardware and software information 5

14 Display Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. (2) Internal microphones Record sound. (3) Webcam light On: The webcam is in use. NOTE: The internal display switch is not visible from the outside of the computer. (4) Webcam or 3D camera (select models only) Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the webcam or 3D camera: From the Start screen, type camera, and then select Camera from the list of applications. NOTE: A 3D camera captures 3D images and displays them on the computer screen. It includes additional hardware (a 3D camera sensor and a 3D laser projector) plus special software. To learn more about using a 3D camera, open the Intel RealSense app Welcome to Intel RealSense. To access the 3D camera apps, go to the Intel RealSense Technology app. (5) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: From the Start screen, type support, and then select the HP Support Assistant app. 6 Chapter 2 External component identification

15 Component Description or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Top TouchPad Component Description (1) Left control zone Textured area that allows you to perform additional gestures. (2) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse. (5) Right control zone Textured area that allows you to perform additional gestures. Top 7

16 Lights Component Description (1) Power light On: The computer is on. Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. (2) Mute light Amber: Computer sound is off. Off: Computer sound is on. (3) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. (4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (5) Fingerprint reader light (select models only) White: The finger swipe is successful. Amber: There is an error with the finger swipe. 8 Chapter 2 External component identification

17 Buttons, speakers, and fingerprint reader (select models only) Component Description (1) Power button When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options: From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications. or (2) Speakers Produce sound. From the Windows desktop, right-click the Start button, and then select Power Options. (3) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Top 9

18 Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key or, on select models, the b key or the spacebar. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. (4) Action keys Execute frequently used system functions. NOTE: On select models, the f5 action key turns the radiance backlight keyboard feature off or on. (5) num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad. (6) Integrated numeric keypad When num lk has been enabled, it can be used like an external numeric keypad. Using the action keys Depending on the model, your computer may have the function key features as described in this table. An action key performs an assigned function. The icon on each of the action keys illustrates the assigned function for that key. To use an action key function, press and hold the key. CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. 10 Chapter 2 External component identification

19 NOTE: The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS). Refer to Help and Support for additional information. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key. Icon Description Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Turns the radiance backlight keyboard (also known as keyboard backlight) feature off or on. NOTE: To conserve battery power, turn off this feature. Mutes or restores speaker sound. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Plays the previous track of an audio CD or the previous section of a DVD or a BD. Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD. Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Top 11

20 Left side Component Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. (4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off. (5) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (6) Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated. To remove a card: Press in on the card it until it pops out. (7) Hard drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. (8) Power light On: The computer is on. Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other components. 12 Chapter 2 External component identification

21 Component Description Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Right side Component (1) Audio-out (headphone)/audio-in (microphone) jack Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: From the Start screen, type support, and then select the HP Support Assistant app. or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). (2) USB 2.0 ports Connect optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (3) RJ-45 (network) jack/status lights Connects a network cable. White: The network is connected. Amber: Activity is occurring on the network. (4) AC adapter light On: The AC adapter is connected and the battery is charged. Off: The computer is using battery power. or White: The computer is connected to external power and the battery is charged from 90 to 99 percent. Right side 13

22 Component Description Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. Off: The battery is fully charged. (5) Power connector Connects an AC adapter. Bottom Component Description (1) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot and the memory module slots. (2) Battery bay Holds the battery. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type help, and then select Help and Support. 14 Chapter 2 External component identification

23 Component Description (3) Vents (4) Enable airflow to cool internal components. (4) Battery release latch Releases the battery. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (5) HP Triple Bass Reflex Subwoofer Provides superior bass sound. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/product number (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Service tag 15

24 3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to select your country or region, and then follow the on-screen instructions. Computer major components 16 Chapter 3 Illustrated parts catalog

25 Item Component Spare part number (1) Display assembly (includes webcam/microphone module and wireless antenna cables): 15.6-in, AntiGlare, FHD, LED, TouchScreen display assembly for use on all computer models in, AntiGlare, HD, LED, TouchScreen display assembly for use on all computer models in, BrightView, FHD, LED, non-touchscreen display assembly for use only on computer models equipped with an Intel processor 15.6-in, BrightView, HD, LED, non-touchscreen display assembly for use only on computer models equipped with an Intel processor (2) Top cover: The subcomponents for the non-touchscreen display assembly are also available as spare part kits. For more display assembly spare part information, see Display assembly subcomponents on page 21). Includes red Beats logo Includes grey Beats logo (3) Power button board (includes cable) (4) Keyboard (includes keyboard cable and backlight cable): For use in Canada DB1 For use in Latin America For use in Japan For use in South Korea For use in Taiwan AD AB1 For use in Thailand For use in the United States (5) Keyboard shield (6a) TouchPad assembly (includes TouchPad bracket (6b), TouchPad button board, TouchPad, and cables) Tape kit, includes tape, gasket, Mylar insulator, top case insulator, and gasket boss (not illustrated) (7) Speakers (include left and right speakers, 2 cables, and 4 isolators) (8) Power connector cable For use in models with UMA graphics For use in models with discrete graphics (9) Connector board (includes audio jack, RJ-45 jack, USB port, and 2 cables) For use only on models equipped with a graphics subsystem with discrete memory For use only on models equipped with a graphics subsystem with UMA memory (10) System board (includes replacement thermal material): For use only on computer models equipped with an Intel Core i7-4702hq processor, a graphics subsystem with discrete memory, and the Windows 8 Professional operating system Computer major components 17

26 Item Component Spare part number For use only on computer models equipped with an Intel Core i7-4702hq processor, a graphics subsystem with discrete memory, and the Windows 8 Professional Standard system For use only on computer models equipped with an Intel Core i7-4702hq processor, a graphics subsystem with discrete memory, and a non-windows 8 operating system For use only on computer models equipped with an Intel Core i7-4722hq processor, a graphics subsystem with discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with an Intel Core i7-4722hq processor, a graphics subsystem with discrete memory, and the Windows 8 Professional Standard system For use only on computer models equipped with an Intel Core i7-4722hq processor, a graphics subsystem with discrete memory, and a non-windows 8 operating system For use only on computer models equipped with a separate processor, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system For use only on computer models equipped with a separate processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system For use only on computer models equipped with a separate processor, a graphics subsystem with UMA memory, and a non-windows 8 operating system (11) Processor (includes replacement thermal material): NOTE: Separate processors can only be used in system board with spare part numbers , , and Intel Core i5-4210m 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 37 W) Intel Core i5-4200m 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 37 W) (12) Heat sink (includes replacement thermal material): For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (13) Fan (includes cable) (14) Subwoofer (includes cable and 3 isolators) (15) Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover): Includes red Beats logo Includes grey Beats logo Rubber Kit (not illustrated, includes front and rear rubber feet, base enclosure screw cover, and display bezel rubber screw covers) (16) RTC battery: (17) WLAN module: Broadcom BCM bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter Intel Dual Band Wireless-AC ac 1 1 WiFi + BT 4.0 Combo Adapter Chapter 3 Illustrated parts catalog

27 Item Component Spare part number Ralink RT3290LE b/g/n 1 1 WiFi and Bluetooth 4.0 Combo Adapter Realtek RTL8188EE bgn Wi-Fi Adapter Intel Dual Band Wireless-AC ac 2 2 WiFi + BT 4.0 Combo Adapter Intel Dual Band Wireless-AC ac 1x1 WiFi + BT 4.0 Combo Adapter Intel Dual Band Wireless-AC AC 2x2+ BT 4.0 Combo Adapter (18) Memory module (PC3L, 12800, 1600-MHz): 8-GB GB GB (19) Hard drive (does not include hard drive bracket or hard drive connector cable): For use on all computer models: 1.5-TB, 5400-rpm, 9.5-mm TB, 5400-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm, 8-GB hybrid TB, 5400-rpm, SATA, 7.0-mm, hybrid 8-GB GB, 5400-rpm, SATA, 9.5-mm GB, 5400-rpm, SATA, 7.0-mm, hybrid 8-GB Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and hard drive connector cable) (20) Battery: 6-cell, 62-Wh, 2.80-Ah, Li-ion battery cell, 47-Wh, 2.20-Ah, Li-ion battery (21) Service cover Computer major components 19

28 Miscellaneous parts Component Spare part number AC adapter: 120-W HP Slim AC adapter (PFC, S, 4.5-mm) W HP Smart AC adapter (non-pfc, 4.5-mm) HDMI-to-VGA adapter Power cord (3-pin, black, 1.00-m): For use in Australia For use in Europe, the Middle East, and Africa For use in India D61 For use in Japan For use in North America For use in the People s Republic of China For use in South Korea For use in Taiwan AA AD AB1 For use in the United Kingdom and Singapore Screw Kit Chapter 3 Illustrated parts catalog

29 Display assembly subcomponents NOTE: The information in this section applies only to computer models equipped with an Intel processor. Item Description Spare part number (1) Display bezel Display hinges, includes: (2) Left and right hinge covers (3) Left and right hinges and brackets (4) Display panel: 15.6-in, BrightView, FHD, LED, non-touchscreen display panel in, BrightView, HD, LED, non-touchscreen display panel (5) Webcam/microphone module (includes webcam/microphone module cable and doublesided adhesive) (6) Display panel cable (includes display panel cable and webcam/microphone module cable) Display assembly subcomponents 21

30 Item Description Spare part number (7) Antenna Kit (includes left and right wireless antenna cables and transceivers) (8) Display enclosure Mass storage devices Item Component Spare part number (1) External USB DVD±RW Double-Layer with SuperMulti Drive (2) Hard drive (does not include hard drive bracket or hard drive connector cable): 1.5-TB, 5400-rpm, 9.5-mm TB, 5400-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm, 8-GB hybrid Chapter 3 Illustrated parts catalog

31 Item Component Spare part number 1.0-TB, 5400-rpm, SATA, 7.0-mm, hybrid 8-GB GB, 5400-rpm, SATA, 9.5-mm GB, 5400-rpm, SATA, 7.0-mm, hybrid 8-GB Hard Drive Hardware Kit, includes: (3) Hard drive bracket (4) Hard drive connector cable Sequential part number listing Spare part number Description GB, 5400-rpm, SATA, 9.5-mm hard drive for use on all computer models (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number Ralink RT3290LE b/g/n 1 1 WiFi and Bluetooth 4.0 Combo Adapter for use only on computer models equipped with an Intel processor GB memory module (PC3L, 12800, 1600-MHz) GB memory module (PC3L, 12800, 1600-MHz) GB memory module (PC3L, 12800, 1600-MHz) HDMI-to-VGA adapter Realtek RTL8188EE bgn Wi-Fi Adapter for use only on computer models equipped with an Intel processor W HP Smart AC adapter (non-pfc, 4.5-mm) W HP Slim AC adapter (PFC, S, 4.5-mm) cell, 47-Wh, 2.20-Ah, Li-ion battery cell, 62-Wh, 2.80-Ah, Li-ion battery Intel Dual Band Wireless-AC ac 1 1 WiFi + BT 4.0 Combo Adapter for use only on computer models equipped with an Intel processor RTC battery Fan (includes cable) Webcam/microphone module (for use only on computer models equipped with an Intel processor and a non-touchscreen display assembly) Antenna Kit (for use only on computer models equipped with an Intel processor and a non-touchscreen display assembly; includes left and right wireless antenna cables and transceivers) Display enclosure (for use only on computer models equipped with an Intel processor and a non- TouchScreen display assembly) Display bezel (for use only on computer models equipped with an Intel processor and a non-touchscreen display assembly) Sequential part number listing 23

32 Spare part number Description Display panel cable (for use only on computer models equipped with an Intel processor and a non- TouchScreen display assembly; includes display panel cable and webcam/microphone module cable) Power connector cable for use in models with UMA graphics Power connector cable for use in models with discrete graphics Heat sink for use only on computer models equipped with a graphic subsystem with discrete memory (includes replacement thermal material) Hard Drive Hardware Kit (includes hard drive bracket and hard drive connector cable) Counterbalance weight Display Hinge Kit (for use only on computer models equipped with an Intel processor and a non- TouchScreen display assembly; includes left and right display hinges and hinge brackets) in, BrightView, HD, LED, non-touchscreen display assembly for use only on computer models equipped with an Intel processor (includes webcam/microphone module and wireless antenna cables) in, BrightView, FHD, LED, non-touchscreen display assembly for use only on computer models equipped with an Intel processor (includes webcam/microphone module and wireless antenna cables) Power button board (includes cable) Service cover in, BrightView, HD, LED, non-touchscreen display panel for use only on computer models equipped with an Intel processor in, BrightView, FHD, LED, non-touchscreen display panel for use only on computer models equipped with an Intel processor Rubber Kit (includes front and rear rubber feet, base enclosure screw cover, and display bezel rubber screw covers) Screw Kit Speakers (include left and right speakers, 2 cables, and 4 isolators) Subwoofer (includes cable and 3 rubber isolators) TB, 5400-rpm, SATA, 7.0-mm, hybrid 8-GB hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number GB, 5400-rpm, SATA, 7.0-mm, hybrid 8-GB hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number GB, 5400-rpm, SATA, 9.5-mm 8-GB hybrid hard drive (does not include hard drive bracket or hard drive connector cable) Keyboard shield NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number Intel Core i5-4200m 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 37 W; includes replacement thermal material) NOTE: Separate processors can only be used in system board with spare part numbers , , and Chapter 3 Illustrated parts catalog

33 Spare part number Description External USB DVD±RW Double-Layer with SuperMulti Drive TB, 5400-rpm, SATA, 9.5-mm hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number Broadcom BCM bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter Power cord (3-pin, black, 1.00-m) for use in North America Power cord (3-pin, black, 1.00-m) for use in Australia Power cord (3-pin, black, 1.00-m) for use in Europe, the Middle East, and Africa Power cord (3-pin, black, 1.00-m) for use in the United Kingdom and Singapore Power cord (3-pin, black, 1.00-m) for use in Thailand Power cord (3-pin, black, 1.00-m) for use in Japan AA AB AD1 Power cord (3-pin, black, 1.00-m) for use in the People s Republic of China Power cord (3-pin, black, 1.00-m) for use in Taiwan Power cord (3-pin, black, 1.00-m) for use in South Korea D61 Power cord (3-pin, black, 1.00-m) for use in India Intel Dual Band Wireless-AC ac 2 2 WiFi + BT 4.0 Combo Adapter Base enclosure; includes red Beats logo (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) Top cover; includes red Beats logo TouchPad assembly (includes TouchPad, TouchPad bracket, TouchPad button board, and cables) System board for use only on computer models equipped with a separate processor, a graphics subsystem with UMA memory, and a non-windows 8 operating system (includes replacement thermal material) System board for use only on computer models equipped with a separate processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes replacement thermal material) System board for use only on computer models equipped with a separate processor, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (includes replacement thermal material) Keyboard in natural silver finish with backlight for use in the United States (includes backlight cable and keyboard cable) Keyboard in natural silver finish with backlight for use in the Latin America (includes backlight cable and keyboard cable) Keyboard in natural silver finish with backlight for use in the Thailand (includes backlight cable and keyboard cable) Keyboard in natural silver finish with backlight for use in the Japan (includes backlight cable and keyboard cable) AB1 Keyboard in natural silver finish with backlight for use in the Taiwan (includes backlight cable and keyboard cable) Sequential part number listing 25

34 Spare part number AD DB1 Description Keyboard in natural silver finish with backlight for use in the South Korea (includes backlight cable and keyboard cable) Keyboard in natural silver finish with backlight for use in Canada (includes backlight cable and keyboard cable) Connector board for use only on computer models equipped with a graphics subsystem with UMA memory (includes audio jack, RJ-45 jack, USB port, and 2 cables) Connector board for use only on computer models equipped with a graphics subsystem with discrete memory (includes audio jack, RJ-45 jack, USB port, and 2 cables) System board for use only on computer models equipped with an Intel Core i7-4702hq processor, a graphics subsystem with discrete memory, and a non-windows 8 operating system (includes replacement thermal material) System board for use only on computer models equipped with an Intel Core i7-4702hq processor, a graphics subsystem with discrete memory, and the Windows 8 Standard operating system (includes replacement thermal material) System board for use only on computer models equipped with an Intel Core i7-4702hq processor, a graphics subsystem with discrete memory, and the Windows 8 Professional operating system (includes replacement thermal material) Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory Intel Core i5-4210m 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 37 W; includes replacement thermal material) NOTE: Separate processors can only be used in system board with spare part numbers , , and Base enclosure; includes grey Beats logo (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) Top cover; ncludes grey Beats logo GB, 5400-rpm, SATA, 9.5-mm hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number TB, 5400-rpm, SATA, 9.5-mm hard drive for use on all computer models (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number Intel Dual Band Wireless-AC ac 1x1 WiFi + BT 4.0 Combo Adapter Intel Dual Band Wireless-AC AC 2x2+ BT 4.0 Combo Adapter in, AntiGlare, HD, LED, TouchScreen display assembly for use on all computer models (includes webcam/microphone module and wireless antenna cables) in, AntiGlare, FHD, LED, TouchScreen display assembly for use on all computer models (includes webcam/microphone module and wireless antenna cables) System board for use only on computer models equipped with an Intel Core i7-4722hq processor, a graphics subsystem with discrete memory, and a non-windows 8 operating system (includes replacement thermal material) System board for use only on computer models equipped with an Intel Core i7-4722hq processor, a graphics subsystem with discrete memory, and the Windows 8 Standard operating system (includes replacement thermal material) 26 Chapter 3 Illustrated parts catalog

35 Spare part number Description System board for use only on computer models equipped with an Intel Core i7-4722hq processor, a graphics subsystem with discrete memory, and the Windows 8 Professional operating system (includes replacement thermal material) Tape kit, includes tape, gasket, Mylar insulator, top case insulator, and gasket boss Sequential part number listing 27

36 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver Magnetic screw driver Phillips P0 and P1 screw drivers Service considerations Plastic parts The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. 28 Chapter 4 Removal and replacement procedures preliminary requirements

37 Cables and connectors Drive handling CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE. Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. Grounding guidelines 29

38 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V 30 Chapter 4 Removal and replacement procedures preliminary requirements

39 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screw drivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment. Grounding guidelines 31