HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC. Maintenance and Service Guide

Transcription

1 HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC Maintenance and Service Guide

2 Copyright 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality. See for details. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: September 2013 Document Part Number:

3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty. iii

4 iv Important Notice about Customer Self-Repair Parts

5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). v

6 vi Safety warning notice

7 Table of contents 1 Product description External component identification... 9 Display... 9 Buttons and speakers Keys Lights TouchPad Left side Right side Bottom Labels Illustrated parts catalog Computer major components Display assembly subcomponents Mass storage devices Miscellaneous parts Sequential part number listing Removal and replacement procedures preliminary requirements Tools required Service considerations Plastic parts Cables and connectors Drive handling Grounding guidelines Electrostatic discharge damage Packaging and transporting guidelines Workstation guidelines Removal and replacement procedures for Customer Self-Repair parts Component replacement procedures Battery Service door msata SSD vii

8 WLAN module Hard drive Memory module Removal and replacement procedures for Authorized Service Provider parts Component replacement procedures RTC battery Base enclosure Display assembly Fan System board Heat sink Processor Connector board Power connector cable Subwoofer Rear speakers Fingerprint reader board Front speakers TouchPad assembly Power button board Keyboard Windows Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Starting Setup Utility (BIOS) Updating the BIOS Determining the BIOS version Downloading a BIOS update Using HP PC Hardware Diagnostics (UEFI) Downloading HP PC Hardware Diagnostics (UEFI) to a USB device Ubuntu Linux Using Setup Utility (BIOS) and System Diagnostics Starting Setup Utility Using Setup Utility Changing the language of Setup Utility Navigating and selecting in Setup Utility Displaying system information Restoring factory default settings in Setup Utility Exiting Setup Utility Updating the BIOS viii

9 Determining the BIOS version Downloading a BIOS update Using Advanced System Diagnostics Specifications Computer specifications inch (39.80 cm) display specifications Hard drive specifications Windows Backing up, restoring, and recovering Creating recovery media and backups Creating HP Recovery media Restore and recovery Recovering using HP Recovery Manager What you need to know Using the HP Recovery partition (select models only) Using HP Recovery media to recover Changing the computer boot order Removing the HP Recovery partition Ubuntu Linux Backing up, restoring, and recovering Performing a system recovery Creating the restore DVDs Creating a restore image on a USB device Performing recovery using the restore media Backing up your information Power cord set requirements Requirements for all countries Requirements for specific countries and regions Recycling Index ix

10 x

11 1 Product description Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Product Name HP ENVY 15 Notebook PC HP ENVY TouchSmart 15 Notebook PC Processors AMD A M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W) AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W) 1

12 Category Description Computer models equipped with an AMD processor Processors (continued) Intel Quad Core i7-4900mq 2.80 GHz processor (SC turbo up to 3.80 GHz; 1600 MHz FSB, 8.0 MB L3 cache, 47 W) Computer models equipped with an Intel processor Intel Quad Core i7-4800mq 2.70 GHz processor (SC turbo up to 3.70 GHz; 1600 MHz FSB, 6.0 MB L3 cache, 47 W) Intel Quad Core i7-4702mq 2.20 GHz processor (SC turbo up to 3.20 GHz; 1600 MHz FSB, 6.0 MB L3 cache, 37 W) Intel Quad Core i7-4700mq 2.40 GHz processor (SC turbo up to 3.40 GHz; 1600 MHz FSB, 6.0 MB L3 cache, 47 W) Intel Dual Core i5-4330m 2.80 GHz processor (SC turbo up to 3.50 GHz; 1600 MHz FSB; 3.0 MB L3 cache, 37 W) Intel Dual Core i5-4200m 2.50 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0 MB L3 cache, 37 W) Intel Dual Core i3-4000m 2.40 GHz processor (1600 MHz FSB, 3.0 MB L3 cache, 37 W) Chipset AMD A76M fusion controller hub Intel HM87 Express Chipset 2 Chapter 1 Product description

13 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Graphics Internal graphics: AMD Radeon HD 8650G graphics (only on computer models equipped with an AMD A10 processor) AMD Radeon HD 8550G graphics (only on computer models equipped with an AMD A8 processor) AMD Radeon HD 8450G graphics (only on computer models equipped with an AMD A6 processor) AMD Radeon HD 8350G graphics (only on computer models equipped with an AMD A4 processor) Switchable graphics: AMD Radeon HD 8750M with 2048 MB of dedicated video memory (128 MB 16 DDR3 900 MHz 8PCs, DDR3 1 GHz downgrade to DDR3 900MHz) Dual graphics: AMD Radeon HD 8750M + HD 8650G dual graphics with AMD discrete graphics (only on computer models equipped with an AMD A10 processor) AMD Radeon HD 8750M + HD 8550G dual graphics with AMD discrete graphics (only on computer models equipped with an AMD A8 processor) AMD Radeon HD 8750M + HD 8450G dual graphics with AMD discrete graphics (only on computer models equipped with an AMD A6 processor) Support for HD decode, DX11, and HDMI Support for PX7 3

14 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Graphics (continued) Internal graphics: Intel HD Graphics 4600 on computer models equipped with a Quad Core processor Switchable Discrete Graphics: nvidia N14P-GT GeForce 750M with 4096 MB of dedicated video memory (256 MB 16 DDR3 1 GHz 8PCs) nvidia N14P-GV2 GeForce 740M with 2048 MB of dedicated video memory (128 MB 16 DDR3 1 GHz 8PCs) N15S-GT GeForce 840M with 2048 MB of dedicated video memory (256 MBx16 DDR3 960 MHz x 4 pcs, 1 GHz bridge to 960 MHz) Support for HD decode, DX11, and HDMI Support for GPU performance scaling Support for Optimus Panel Support for the following display assemblies: 15.6 inch (39.80 cm), full highdefinition (FHD), white light-emitting diode (WLED), BrightView ( ), slim (3.2 mm), SVA, color gamut 60%, typical brightness 300 cd/m 2 (nits), 16:9 aspect ratio 15.6 inch (39.80 cm), high-definition (HD), white light-emitting diode (WLED), BrightView ( ), flat (3.8 mm), SVA, color gamut 45%, typical brightness 200 cd/m 2 (nits), 16:9 aspect ratio Support for low-voltage differential signaling LVDS, co-layout with edp1.3+psr) Touchscreen and MultiTouch enabled 4 Chapter 1 Product description

15 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Memory Two customer-accessible/upgradable memory module slots Support for DDR3L (1600 MHz) dual channel Support for up to MB of system RAM in the following configurations: MB (8192 MB 2) MB (8192 MB+4096 MB) 8192 MB (8192 MB 1, 4096 MB 2) 6144 MB (4096 MB+2048 MB) 4096 MB (4096 MB 1, 2048 MB 2) Support for Intel Rapid Start Technology (select models only) Hard drive Support for 6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) and 9.5 mm (.37 in) thickness Support for Serial ATA /Support for msata Support for HP 3D Drive Guard hard drive protection Support for the following hard drives: 1.5 TB, 5400 rpm, 9.5 mm (select models only) 1 TB, 5400 rpm, 9.5 mm 750 GB, 5400 rpm, 9.5 mm 500 GB, 5400 rpm, 7.0 mm 640 GB, 5400 rpm, 9.5 mm 256 GB solid-state drive (SSD), select models only 512 GB SSD, select models only Support for Intel Smart Response Technology (select models only) msata SSD Support for 24 GB msata SSD (not available on computer models equipped with MB or MB system memory or with a 256 GB or 512 GB SSD) 5

16 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Audio and video Quad speakers Subwoofer Dual array digital microphones with appropriate beam-forming, echocancellation, noise-suppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, by 30 frames per second) Ethernet Integrated 10/100/1000 network interface card (NIC) Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Compatible with Miracast -certified devices Support for the following WLAN formats: Qualcomm Atheros AR bgn 1 1 WiFi Adapter (select models only) Qualcomm QCA bgn 1 1 WiFi + Bluetooth 4.0 Combo Adapter (select models only) Ralink RT3290LE bgn 1 1 WiFi + Bluetooth 4.0 Combo Adapter (select models only) Realtek RTL8188EE bgn 1 1 WiFi Adapter (select models only) Broadcom BCM ac 2 2 WiFi + Bluetooth 4.0 Combo Adapter (select models only) Intel Dual Band Wireless bgn 2x2 WiFi + Bluetooth 4.0 Combo Adapter Intel Dual Band Wireless-AC ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter (select models only) External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD). 6 Chapter 1 Product description

17 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Ports AC adapter, HP Smart Audio-in (mono microphone)/audioout (stereo headphone) combo jack HDMI v1.4 supporting up to Hz RJ-45 (Ethernet) USB: four USB 3.0 ports, one USB 2.0 port Keyboard/pointing devices Full-size, island-style keyboard with numeric keypad DuraCoat Backlit Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default Clickpad with image sensor Taps enabled by default Support for Windows 8 modern trackpad Power requirements Support for the following AC adapters: 90 W HP Smart AC adapter (PFC, 4.5 mm) 65 W HP Smart AC adapter (non- PFC, 4.5 mm) 120 W HP Slim AC adapter (PFC, EM, 4.5 mm) 90 W HP Smart AC adapter (PFC EM, 4.5 mm) 65 W HP Smart AC adapter (non- PFC, EM, 4.5 mm) Support for the following batteries 6 cell, 62 Wh, 2.80 Ah, Li-ion battery, supports fast charge 6 cell, 47 Wh, 2.20 Ah, Li-ion battery Security Support for the following: Security cable lock Fingerprint reader with Digital Persona software (select models only) HP SimplePass (only available on computer models equipped with a fingerprint reader) 7

18 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Security (continued) Intel AT-p Ready Operating system Preinstalled: Windows 8.1 Ubuntu Linux Serviceability End user replaceable parts: AC adapter Battery (system) Hard drive Memory modules (expansion and primary) WLAN module msata SSD 8 Chapter 1 Product description

19 2 External component identification Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. NOTE: The internal display switch is not visible from the outside of the computer. (4) HP TrueVision HD Webcam Records video and takes still photographs. (5) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. NOTE: To set up a WLAN and connect to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed internet service purchased from an Internet service provider, and a wireless router (purchased separately). *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. Display 9

20 Buttons and speakers Item Component Description (1) Power button When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. (2) Speakers (2) Produce sound. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. (3) Fingerprint reader (select models only) Allows a fingerprint logon to, instead of a password logon. 10 Chapter 2 External component identification

21 Keys Item Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key, the spacebar, or the esc key. (3) Operating system key For Windows computer models, this key returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the key again will return you to the previous screen. For Linux computer models, this key displays the operating system menu. (4) Action keys Execute frequently used system functions. NOTE: On select models, the f5 action key turns the radiance backlight keyboard feature off or on. (5) num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad. (6) Integrated numeric keypad When num lk has been enabled, it can be used like an external numeric keypad. Keys 11

22 Lights Item Component Description (1) Power light White: The computer is on. Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. (2) Mute light Amber: Computer sound is off. Off: Computer sound is on. (3) Wireless light On: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. (4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (5) Fingerprint reader light White: The fingerprint authentication was successful. Amber: The fingerprint authentication failed. 12 Chapter 2 External component identification

23 TouchPad Item Component Description (1) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. Left side Item Component Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. TouchPad 13

24 Item Component Description (2) Vents (2) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. (4) USB 3.0 charging port Connects an optional USB device. The USB 3.0 charging port can also charge select models of cell phones and MP3 players, even when the computer is off. NOTE: A USB charging port (also referred to as a USB powered port) allows you to charge connected USB devices. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port. (5) USB 3.0 port Connects optional USB 3.0 devices and provide enhanced USB power performance. (6) Digital Media Card Reader Reads data from and writes data to digital memory cards such as Secure Digital (SD). (7) Hard drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. (8) Power light White: The computer is on. Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. 14 Chapter 2 External component identification

25 Right side Item Component Description (1) Audio-out (headphone) jack/audioin (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4- conductor connector that supports both audio-out (headphone) and audio-in (microphone). (2) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance. (3) RJ-45 (network) jack Connects a network cable. (4) RJ-45 (network) jack status light White: The network is connected. Amber: Activity is occurring on the network. (5) AC adapter light White: The AC adapter is connected and the battery is charged. Amber: The AC adapter is connected and the battery is charging. Off: The computer is using DC power. (6) Power connector Connects an AC adapter. Right side 15

26 Bottom Item Component Description (1) Service door Provides access to the hard drive bay, the WLAN module slot, and the memory module slots. (2) Battery bay Holds the battery. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. (3) Vents (3) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Battery release latch Releases the battery from the battery bay. (5) HP Triple Bass Reflex Subwoofer Provides superior bass sound. (6) Speakers (2) Produce sound. 16 Chapter 2 External component identification

27 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door. For help finding these locations, refer to Bottom on page 16. Service label Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component (1) Product name (2) Serial number (3) Product number (4) Warranty period (5) Model number (select models only) Component (1) Serial number (2) Product number (3) Warranty period Labels 17

28 Component (4) Model number (select models only) (5) Revision number Regulatory label(s) Provide(s) regulatory information about the computer. Wireless certification label(s) Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. 18 Chapter 2 External component identification

29 3 Illustrated parts catalog Computer major components Computer major components 19

30 Item Component Spare part number (1) Display assembly (includes webcamera/microphone module and wireless antenna cables): 15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display assembly 15.6 inch (39.80 cm), BrightView, HD, LED, TouchSmart touchscreen display assembly inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display assembly inch (39.80 cm), BrightView, HD, LED, non-touchscreen display assembly The subcomponents for the non-touchscreen display assembly are also available as spare part kits. For more display assembly spare part information, see Display assembly subcomponents on page 25. (2) Top cover (3) Power button board (includes cable) (4) Keyboard (includes keyboard cable): Keyboard with backlight (includes backlight cable): For use on computer models equipped with an Intel processor in Belgium A41 For use in Canada For use on computer models equipped with an Intel processor in the Czech Republic and Slovakia For use on computer models equipped with an Intel processor in Denmark, Finland, and Norway DB FL DH1 For use on computer models equipped with an Intel processor in France For use on computer models equipped with an Intel processor in Germany For use on computer models equipped with an Intel processor in Greece For use on computer models equipped with an Intel processor for use internationally B31 For use on computer models equipped with an Intel processor in Italy For use on computer models equipped with an Intel processor in Japan For use in Latin America For use on computer models equipped with an Intel processor in Portugal For use on computer models equipped with an Intel processor in Russia For use on computer models equipped with an Intel processor in Saudi Arabia For use on computer models in South Korea AD1 For use on computer models equipped with an Intel processor in Spain For use on computer models equipped with an Intel processor in Switzerland For use on computer models equipped with an Intel processor in Taiwan BG AB1 For use on computer models equipped with an Intel processor in Thailand For use on computer models equipped with an Intel processor in Turkey For use on computer models equipped with an Intel processor in the United Kingdom Chapter 3 Illustrated parts catalog

31 Item Component Spare part number For use in the United States Keyboard with pointing stick (includes pointing stick cable) For use in the United States For use on computer models equipped with an Intel processor in France For use on computer models equipped with an Intel processor in Italy (5) Keyboard shield (6a) TouchPad assembly (includes TouchPad bracket (6b), TouchPad button board, TouchPad, and cables) (7) Fingerprint reader board (includes bracket and cable) (8) Rear speakers (include left and right rear speakers, 2 cables, and 4 isolators) (9) Power connector cable: Power connector cable For use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory (10) Connector board (includes 2 cables): For use on computer models equipped with an AMD processor For use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory For use on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (11) System board (includes replacement thermal material): For use on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows Professional operating system For use on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows Standard operating system For use on computer models equipped with an AMD processor, a graphics subsystem with UMA memory, and the Windows Professional operating system For use on computer models equipped with an AMD processor, a graphics subsystem with UMA memory, and the Windows Standard operating system For use on computer models equipped with the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows Standard operating system For use on computer models equipped with the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Professional operating system For use on computer models equipped with the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Standard operating system For use on computer models equipped with the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Linux operating system For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Windows Professional operating system For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Windows Standard operating system Computer major components 21

32 Item Component Spare part number For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Linux operating system For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Linux operating system (includes replacement material) For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows Standard operating system (includes replacement material) For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows Professional operating system (includes replacement material) For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Linux operating system (includes replacement material) For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Standard operating system (includes replacement material) For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Professional operating system (includes replacement material) For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Linux operating system (includes replacement material) For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Windows Standard operating system (includes replacement material) For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Windows Professional operating system (includes replacement material) For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Linux operating system (includes replacement material) For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Windows Standard operating system (includes replacement material) For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Windows Professional operating system (includes replacement material) For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, 47 W, and the Linux operating system (includes replacement material) For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, 47 W, and the Windows Standard operating system (includes replacement material) For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, 47 W, and the Windows Professional operating system (includes replacement material) (12) Processor (includes replacement thermal material): AMD A M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0- MB L2 cache, DDR3, quad core, 35 W) Chapter 3 Illustrated parts catalog

33 Item Component Spare part number AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0- MB L2 cache, DDR3, quad core, 35 W) AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0- MB L2 cache, DDR3, dual core, 35 W) AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0- MB L2 cache, DDR3, dual core, 35 W) Intel Quad Core i7-4900mq 2.80 GHz processor (SC turbo up to 3.80 GHz; 1600 MHz FSB, 8.0 MB L3 cache, 47 W) Intel Quad Core i7-4800mq 2.70 GHz processor (SC turbo up to 3.70 GHz; 1600 MHz FSB, 6.0 MB L3 cache, 47 W) Intel Quad Core i7-4702mq 2.20 GHz processor (SC turbo up to 3.20 GHz; 1600 MHz FSB, 6.0 MB L3 cache, 37 W) Intel Quad Core i7-4700mq 2.40 GHz processor (SC turbo up to 3.40 GHz; 1600 MHz FSB, 6.0 MB L3 cache, 47 W) Intel Dual Core i5-4330m 2.80 GHz processor (SC turbo up to 3.50 GHz; 1600 MHz FSB; 3.0 MB L3 cache, 37 W) Intel Dual Core i5-4200m 2.50 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0 MB L3 cache, 37 W) Intel Dual Core i3-4000m 2.40 GHz processor (1600 MHz FSB, 3.0 MB L3 cache, 37 W) (13) Heat sink (includes replacement thermal material): For use on computer models equipped with an AMD processor and discrete memory For use on computer models equipped with an AMD processor and a graphics subsystem with UMA memory For use on computer models equipped with the Intel HM87 chipset and a GeForce 750M graphics subsystem For use on computer models equipped with the Intel HM87 chipset and a GeForce 740M graphics subsystem For use on computer models equipped with the Intel HM87 chipset and a graphics subsystem with UMA memory (14) Fan (includes cable) (15) Subwoofer (includes cable and 3 isolators) (16) Front speakers (include left and right front speakers, 2 cables, and 4 isolators) (17) Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) Rubber Kit (not illustrated, includes front and rear rubber feet and display bezel rubber screw covers) (18) RTC battery: For use only on computer models equipped with an AMD processor For use only on computer models equipped with an Intel processor (19) WLAN module: Computer major components 23

34 Item Component Spare part number Broadcom BCM ac 2 2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models equipped with an Intel processor, select models only) Intel Dual Band Wireless bgn 2 2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models equipped with an Intel processor) Intel Dual Band Wireless-AC ac 1 1 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models equipped with an Intel processor, select models only) Qualcomm Atheros AR bgn 1 1 WiFi Adapter (select models only) Qualcomm QCA bgn 1 1 WiFi + Bluetooth 4.0 Combo Adapter (select models only) Ralink RT3290LE bgn 1 1 WiFi + Bluetooth 4.0 Combo Adapter (select models only) Realtek RTL8188EE bgn 1 1 WiFi Adapter (select models only) (20) msata SSD (for use on computer models equipped with an Intel processor, not available on computer models equipped with MB or MB system memory or with a 256 GB or 512 GB SSD) 24 GB (21) Memory module (PC3L, 12800, 1600 MHz): 8 GB GB GB (22) Hard drive (does not include hard drive bracket or hard drive connector cable): 1.5 TB, 5400 rpm, 9.5 mm (select models only) TB, 5400 rpm, 9.5 mm GB, 5400 rpm, 9.5 mm GB, 5400 rpm, 9.5 mm (for computer models equipped with an AMD processor) GB, 5400 rpm, 7.0 mm TB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm GB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm GB, 5400 rpm, + 8 GB NAND hybrid, 7 mm GB SSD (for computer models equipped with an Intel processor) GB SSD (for computer models equipped with an Intel processor) Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and hard drive connector cable) (23) Battery: 6 cell, 62 Wh, 2.80 Ah, Li-ion battery cell, 47 Wh, 2.20 Ah, Li-ion battery (24) Service door Chapter 3 Illustrated parts catalog

35 Display assembly subcomponents Item Component Spare part number (1) Display bezel (2) Display hinge kit (includes left and right hinges, left and right hinge covers, and left and right hinge brackets) (3) Webcam/microphone module (includes webcam/microphone module cable and double-sided adhesive) (4) Display panel: 15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display panel inch (39.80 cm), BrightView, HD, LED, non-touchscreen display panel (5) Display panel cable (6) Antenna Kit (includes left and right wireless antenna cables and transceivers) (7) Display enclosure Display assembly subcomponents 25

36 Mass storage devices Item Component Spare part number (1) External DVD±RW Double-Layer with SuperMulti Drive (2) Hard drive (does not include hard drive bracket or hard drive connector cable): 1.5 TB, 5400 rpm, 9.5 mm TB, 5400 rpm, 9.5 mm GB, 5400 rpm, 9.5 mm GB, 5400 rpm, 9.5 mm (for use on computer models with an AMD processor) GB, 5400 rpm, and 7.0 mm TB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm GB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm GB, 5400 rpm, + 8 GB NAND hybrid, 7 mm GB SSD (for use on computer models equipped with an Intel processor) Chapter 3 Illustrated parts catalog

37 Item Component Spare part number 512 GB SSD (for use on computer models equipped with an Intel processor) Hard Drive Hardware Kit, includes: (3) Hard drive bracket (4) Hard drive connector cable (5) msata SSD (for use on computer models equipped with an Intel processor, not available on computer models equipped with MB or MB system memory or with a 256 GB or 512 GB SSD) 24 GB Miscellaneous parts Component Spare part number AC adapter: 120 W HP Slim AC adapter (PFC, EM, 4.5 mm) for use on computer models equipped with an Intel processor W HP Smart AC adapter (non-pfc, 4.5 mm) W HP Smart AC adapter (non-pfc, EM, 4.5 mm) for use on computer models equipped with an Intel processor W HP Smart AC adapter (PFC, 4.5 mm) W HP Smart AC adapter (PFC EM, 4.5 mm) for use on computer models equipped with an Intel processor HDMI-to-VGA adapter Power cord (3-pin, black, 1.83 m): For use in Australia For use on computer models equipped with an Intel processor in Denmark For use in Europe For use on computer models equipped with an Intel processor in India D61 For use on computer models equipped with an Intel processor in Japan For use in North America For use in South Africa For use on computer models equipped with an Intel processor in the People's Republic of China For use on computer models equipped with an Intel processor in South Korea AR AA AD1 For use on computer models equipped with an Intel processor in Switzerland For use on computer models equipped with an Intel processor in Taiwan AB1 For use on computer models equipped with an Intel processor in Thailand For use on computer models equipped with an Intel processor in the United Kingdom and Singapore Miscellaneous parts 27

38 Component Spare part number Screw Kit Counterbalance weight Sequential part number listing Spare part number Description Power cord for use in North America (3-pin, black, 1.83 m) Power cord for use in Australia (3-pin, black, 1.83 m) Power cord for use on computer models equipped with an Intel processor in Europe (3-pin, black, 1.83 m) Power cord for use on computer models equipped with an Intel processor in the United Kingdom and Singapore (3-pin, black, 1.83 m) Power cord for use on computer models equipped with an Intel processor in Denmark (3-pin, black, 1.83 m) Power cord for use on computer models equipped with an Intel processor in Switzerland (3-pin, black, 1.83 m) Power cord for use on computer models equipped with an Intel processor in Thailand (3-pin, black, 1.83 m) Power cord for use on computer models equipped with an Intel processor in Japan (3-pin, black, 1.83 m) AA AB1 Power cord for use on computer models equipped with an Intel processor in the People's Republic of China (3-pin, black, 1.83 m) Power cord for use on computer models equipped with an Intel processor in Taiwan (3-pin, black, 1.83 m) AD1 Power cord for use on computer models in South Korea (3-pin, black, 1.83 m) AR1 Power cord for use on computer models equipped with an Intel processor in South Africa (3-pin, black, 1.83 m) D61 Power cord for use on computer models equipped with an Intel processor in India (3-pin, black, 1.83 m) GB, 5400 rpm, SATA, 9.5 mm hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number RTC battery for use on computer models equipped with an AMD processor External DVD±RW Double-Layer with SuperMulti Drive GB, 5400 rpm, SATA, 9.5 mm hard drive for use on computer models equipped with an AMD processor (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number Atheros AR bgn 1 1 WiFi Adapter (select models only) 28 Chapter 3 Illustrated parts catalog

39 Spare part number Description TB, 5400 rpm, SATA, 9.5 mm hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number GB, 5400 rpm, SATA, 7.0 mm hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number Ralink RT3290LE bgn 1 1 WiFi and Bluetooth 4.0 Combo Adapter (select models only) GB memory module (PC3L, 12800, 1600 MHz) GB memory module (PC3L, 12800, 1600 MHz) GB memory module (PC3L, 12800, 1600 MHz) HDMI-to-VGA adapter Realtek RTL8188EE bgn 1 1 Wi-Fi Adapter W HP Smart AC adapter (non-pfc, 4.5 mm) W HP Smart AC adapter (PFC, 4.5 mm) W HP Smart AC adapter (PFC EM, 4.5 mm) for use on computer models equipped with an Intel processor W HP Slim AC adapter (PFC, EM, 4.5 mm) for use on computer models equipped with an Intel processor cell, 47 Wh, 2.20 Ah, Li-ion battery cell, 62 Wh, 2.80 Ah, Li-ion battery Intel Dual Band Wireless-AC ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models with an Intel processor, select models only) AMD A M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W) AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W) AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) W HP Smart AC adapter (non-pfc, EM, 4.5 mm) for use on computer models equipped with an Intel processor Intel Dual Band Wireless bgn 2x2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models with an Intel processor) RTC battery for use on computer models equipped with an Intel processor Fan (includes cable) Keyboard with pointing stick for use in the United States (includes keyboard cable and pointing stick cable) Sequential part number listing 29

40 Spare part number Description Keyboard with pointing stick for use on computer models equipped with an Intel processor in France (includes keyboard cable and pointing stick cable) Keyboard with pointing stick for use on computer models equipped with an Intel processor in Italy (includes keyboard cable and pointing stick cable) Keyboard with backlight for use in the United States (includes backlight cable and keyboard cable) Keyboard with backlight for use on computer models equipped with an Intel processor in the United Kingdom (includes backlight cable and keyboard cable) Keyboard with backlight for use on computer models equipped with an Intel processor in Germany (includes backlight cable and keyboard cable) Keyboard with backlight for use on computer models equipped with an Intel processor in France (includes backlight cable and keyboard cable) Keyboard with backlight for use on computer models equipped with an Intel processor in Italy (includes backlight cable and keyboard cable) Keyboard with backlight for use on computer models equipped with an Intel processor in Spain (includes backlight cable and keyboard cable) Keyboard with backlight for use on computer models equipped with an Intel processor in Portugal (includes backlight cable and keyboard cable) Keyboard with backlight for use on computer models equipped with an Intel processor in Turkey (includes backlight cable and keyboard cable) Keyboard with backlight for use on computer models equipped with an Intel processor in Greece (includes backlight cable and keyboard cable) Keyboard with backlight for use on computer models in Latin America (includes backlight cable and keyboard cable) Keyboard with backlight for use on computer models equipped with an Intel processor in Saudi Arabia (includes backlight cable and keyboard cable) Keyboard with backlight for use on computer models equipped with an Intel processor in Russia (includes backlight cable and keyboard cable) Keyboard with backlight for use on computer models equipped with an Intel processor in Thailand (includes backlight cable and keyboard cable) Keyboard with backlight for use on computer models in Japan (includes backlight cable and keyboard cable) A41 Keyboard with backlight for use on computer models equipped with an Intel processor in Belgium (includes backlight cable and keyboard cable) AB AD1 Keyboard with backlight for use on computer models equipped with an Intel processor in Taiwan (includes backlight cable and keyboard cable) Keyboard with backlight for use in South Korea (includes backlight cable and keyboard cable) B31 Keyboard with backlight for use on computer models equipped with an Intel processor for use internationally (includes backlight cable and keyboard cable) BG DB DH1 Keyboard with backlight for use on computer models equipped with an Intel processor in Switzerland (includes backlight cable and keyboard cable) Keyboard with backlight for use in Canada (includes backlight cable and keyboard cable) Keyboard with backlight for use on computer models equipped with an Intel processor in Denmark, Finland, and Norway (includes backlight cable and keyboard cable) 30 Chapter 3 Illustrated parts catalog

41 Spare part number FL1 Description Keyboard with backlight for use on computer models equipped with an Intel processor in the Czech Republic and Slovakia (includes backlight cable and keyboard cable) Webcam/microphone module (includes webcam/microphone module cable and doublesided adhesive) Antenna Kit (includes left and right wireless antenna cables and transceivers) Display enclosure Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) Display bezel Display panel cable (includes webcam/microphone module cable) Power connector cable Power connector cable for use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory Heat sink for use on computer models equipped with an AMD processor and a graphics subsystem with UMA memory, includes replacement material Heat sink for use on computer models equipped with the Intel HM87 chipset and a graphics subsystem with UMA memory (includes replacement material) Heat sink for use on computer models equipped with the Intel HM87 chipset and a GeForce 750M graphics subsystem (includes replacement material) Fingerprint reader board (includes bracket and cable) Keyboard shield Hard Drive Hardware Kit (includes hard drive bracket and hard drive connector cable) Counterbalance weight Display hinge kit (includes left and right hinges, left and right hinge covers, and left and right hinge brackets) inch (39.80 cm), BrightView, HD, LED, TouchSmart touchscreen display assembly (includes webcamera/microphone module and wireless antenna cables) inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display assembly (includes webcamera/microphone module and wireless antenna cables) inch (39.80 cm), BrightView, HD, LED, non-touchscreen display assembly (includes webcamera/microphone module and wireless antenna cables) inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display assembly (includes webcamera/microphone module and wireless antenna cables) Power button board (includes cable) Connector board for use on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes 2 cables) Service door inch (39.80 cm), BrightView, HD, LED, non-touchscreen display panel inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display panel Rubber Kit (includes front and rear rubber feet and display bezel rubber screw covers) Screw Kit Sequential part number listing 31