HP Stream Notebook PC 13. Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Transcription

1 HP Stream Notebook PC 13 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

2 Copyright 2014, 2015 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: September 2015 First Edition: November 2014 Document Part Number: For any further information or to request a full refund of the computer, please contact your local point of sale (the seller). Product notice This user guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to for details. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller. This computer may require upgraded and/ or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See windows7/get-know-windows-7 for details.

3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii

4 iv Safety warning notice

5 Table of contents 1 Product description External component identification... 4 Front... 4 Left side... 6 Right side... 7 Rear... 7 Labels Illustrated parts catalog... 9 Computer major components... 9 Display assembly components non-touch screen Display assembly components touch screen Miscellaneous parts Sequential part number listing Removal and replacement procedures preliminary requirements Tools required Service considerations Plastic parts Cables and connectors Grounding guidelines Electrostatic discharge damage Packaging and transporting guidelines Workstation guidelines Removal and replacement procedures for Authorized Service Provider parts Component replacement procedures Keyboard/top cover TouchPad Power button board WLAN module WWAN/GPS module Battery USB/card reader board Speakers v

6 Heat sink System board Display assembly non-touch screen models Display assembly touch screen models Power connector cable Using Setup Utility (BIOS) in Windows Starting Setup Utility (BIOS) Updating the BIOS Determining the BIOS version Downloading a BIOS update Using Setup Utility (BIOS) in Windows Starting Setup Utility (BIOS) Updating Setup Utility (BIOS) Determining the BIOS version Downloading a BIOS update Synchronizing a tablet and keyboard (select products only) Specifications Computer specifications cm (13.3-in), HD display specifications Backing up, restoring, and recovering in Windows Creating recovery media and backups Creating HP Recovery media (select models only) Using Windows tools Restore and recovery Recovering using HP Recovery Manager What you need to know before you get started Using the HP Recovery partition (select models only) Using HP Recovery media to recover Changing the computer boot order Removing the HP Recovery partition (select models only) Backing up, restoring, and recovering in Windows Creating recovery media and backups Creating HP Recovery media (select products only) Using Windows tools Restore and recovery vi

7 Recovering using HP Recovery Manager What you need to know before you get started Using the HP Recovery partition (select products only) Using HP Recovery media to recover Changing the computer boot order Removing the HP Recovery partition (select products only) Using HP PC Hardware Diagnostics (UEFI) Downloading HP PC Hardware Diagnostics (UEFI) to a USB device Power cord set requirements Requirements for all countries Requirements for specific countries and regions Recycling Index vii

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9 1 Product description Category Description Nontouch Touch Product Name HP Stream Notebook PC 13 Processor Intel Bay Trail-M Intel Celeron N2840 (2.16 GHz, turbo up to 2.58 GHz), 1333 MHz/1 MB L2 cache), Dual-Core Intel Braswell Intel Celeron N3050 (1.6 GHz, turbo up to 2.16 GHz), 1600 MHz/2 MB L2 cache), Dual-Core Chipset Intel Bay Trail-M SoC Intel Braswell SoC Graphics Internal Graphics: Intel HD Graphics Support for DX11, HD decode, and HDMI Support for DX12, HD decode, and HDMI (Braswell processors only) Panel All displays 16:9 ultra-wide aspect ratio 13.3-in ( ), AntiGlare, high-definition (HD), light-emitting diode (LED), low-voltage differential-signalling (LVDS), flat 3.6 mm, 200 nits Touch screen with flush glass, multitouch enabled Support LVDS as default, co-layout with edp1.3 Memory On-board system memory DDR3L-1600MHz support Supports up to 4-GB maximum on-board system memory Supports up to 2-GB maximum on-board system memory Hard drive Support for on-board emmc drives 64-GB 32-GB Optical drive External, 9.5-mm tray load, SATA, USB, DVD±RW DL SuperMulti Drive Audio and video Webcam: HP TrueVision HD, fixed (no tilt), with activity light, by 30 frames per second Dual digital microphones with appropriate echo-cancellation and noisesuppression software DTS Studio Sound Dual speakers Wireless Integrated wireless local area network (WLAN) options by way of wireless module Support for the following single antenna (in display assembly) WLAN modules: Broadcom BCM bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 1

10 Category Description Nontouch Touch Realtek RT8723BE bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter Support for the following dual antenna (in display assembly) WLAN module: Intel Dual Band Wireless-AC ac 1 1 WiFi + Bluetooth 4.0 Combo Adapter WWAN 3G module (with two antennas): HP hs3110 HSPA+ Mobile Broadband Module HP hs3114 HSPA+ Mobile Broadband Module Compatible with Miracast-certified devices External media cards HP Multiformat Digital Media Card Reader with push-push technology. Support SD/SDHC/SDXC with UHS-1 Internal expansion One half-size mini-card for WLAN One M.2 card slot for WWAN Ports AC adapter HP Smart plug (4.5 mm barrel) Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack autodetection High-definition multimedia interface (HDMI) v.1.4, supporting up to 1080p, at 60 Hz RJ-45/Ethernet USB 3.0 (1) USB 2.0 (2) Keyboard/ pointing devices Full-size, island keyboard Touchpad requirements: Clickpad with image sensor Taps enabled as default Multi-touch gestures enabled ability to turn on and off Support for Microsoft Windows 8.1 modern TouchPad gestures Support for PS/2, SMBus Default on for 2-finger scroll and pinch Power requirements 65-W HP Smart adapter (non-pfc, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (non- PFC, RC, 3-wire, 4.5-mm) 3-cell, 37-WHr, 3.25-AHr, Li-ion battery Security Kensington Lock slot Support for Trust Platfom Module (TPM) 2.0 (except for the People s Republic of China and Russia) Operating system Microsoft Windows 8.1 with Bing and one year of Office 365 Personal Microsoft Windows 8.1 with Bing Microsoft Windows 8.1 with one year of Office 365 Personal Microsoft Windows Chapter 1 Product description

11 Category Description Nontouch Touch Windows 10 Home Step-up NB Entry ML Compact Windows 10 Home with OneDrive Entry NB ML Compact Windows 10 Home with Office365 Personal Entry NB ML Compact Windows 10 Home Value NB EM/SL Compact Windows 10 Home with OneDrive Entry NB EM/SL Compact Windows 10 Home with Office365 Personal Entry NB EM/SL Compact Windows 10 Home CH/SL Compact (CPPP) Windows 10 Home Value NB CH/SL Compact Serviceability End user replaceable parts: AC adapter SIM card 3

12 2 External component identification Front Item Component Description (1) Internal microphones (2) Record sound. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (3) Mute light Amber: Computer sound is off. Off: Computer sound is on. (4) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. (5) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. (6) Power button When the computer is off, press the button to turn on the computer. 4 Chapter 2 External component identification

13 Item Component Description When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options: Windows 8.1:: From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications. or From the Windows desktop, right-click the Start button, and then select Power Options. Windows 10: Type power in the taskbar search box, and then select Power and sleep settings. or (7) Webcam light On: The webcam is in use. Right-click the Start button, and then select Power Options. (8) Webcam or 3D camera (select products only) Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the webcam or 3D camera: Windows 8.1: From the Start screen, type camera, and then select Camera from the list of applications. Windows 10: Type camera in the taskbar search box, and then select Camera. NOTE: A 3D camera captures 3D images and displays them on the computer screen. It includes additional hardware (a 3D camera sensor and a 3D laser projector) plus special software. To learn more about using a 3D camera, open the Intel RealSense app Welcome to Intel RealSense. To access the 3D camera apps, go to the Intel RealSense Technology app. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document in Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Front 5

14 Item Component Description To access this document in Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. Left side Item Component Description (9) Security cable slot Attaches an optional security cable to the computer. The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (10) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed HDMI device. (11) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (12) Audio-out (headphone)/audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). (13) Memory card reader Reads optional memory cards that store, manage, share, or access information. 6 Chapter 2 External component identification

15 Item Component Description To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated. To remove a card: Press in on the card it until it pops out. (14) Power light On: The computer is on. Blinking: The computer is in the Sleep state, a power saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Right side Item Component Description (15) SIM slot Supports a wireless subscriber identity module (SIM). (16) USB 2.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (17) AC adapter light On: The AC adapter is connected and the battery is charged. Off: The computer is using battery power. (18) Power connector Connects an AC adapter. Rear Item Component Description (19) Speakers (2) Produce sound. Right side 7

16 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. Service label Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component (1) Serial number (2) Product number (3) Warranty period (4) Model number (select products only) Component (1) Model name (select products only) (2) Product number (3) Serial number (4) Warranty period Regulatory label(s) Provide(s) regulatory information about the computer. Wireless certification label(s) Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. 8 Chapter 2 External component identification

17 3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to select your country or region, and then follow the on-screen instructions. Computer major components Computer major components 9

18 Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components non-touch screen on page 12. (2) TouchPad (includes cable) For use in models without WWAN For use in models with WWAN TouchPad cable (3) Keyboard/top cover (includes keyboard cable): For a list of keyboard country codes, see Keyboard/top cover on page 29 or Sequential part number listing on page 16. Orchid magenta models (does not include touchpad) Horizon blue models (does not include touchpad) Cobalt blue models (includes touchpad) Violet purple models (includes touchpad) Horizon blue models (includes touchpad) Orchid magenta models (includes touchpad) xxx xxx xxx xxx xxx xxx (4) Power button board (includes cable) (5) Battery, 3-cell, 37-WHr, 3.25-AHr, Li-ion (includes cable) (6) Heat sink (includes thermal cloth) For use in models with Bay Trail (Celeron N2840) processors For use in models with Braswell (Celeron N3050) processors (7) WLAN module: Broadcom BCM bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter Realtek RT8723BE bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter Intel Dual Band Wireless-AC ac 1 1 WiFi + Bluetooth 4.0 Combo Adapter Broadcom BCM b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter Intel Dual Band Wireless-AC ac 1x1 WiFi + BT 4.0 Combo Adapter (8) WWAN/GPS module: HP hs3110 HSPA+ Mobile Broadband Module HP hs3114 HSPA+ Mobile Broadband Module (9) System board (includes a graphics subsystem with UMA memory, thermal grease, and thermal pads): Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB emmc hard drive, and the Windows 8.1 Standard operating system Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB emmc hard drive, and Windows 7 or a non-windows operating system Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB emmc hard drive, and the Windows 8.1 Professional or Windows 10 operating system Chapter 3 Illustrated parts catalog

19 Item Component Spare part number Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB emmc hard drive, and the Windows 8.1 Standard operating system Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB emmc hard drive, and Windows 7 or a non-windows operating system Equipped with an Intel Celeron N3050 processor with 2 GB system memory, 32 GB emmc hard drive, and the Windows 8.1 or Windows 10 operating system Equipped with an Intel Celeron N3050 processor with 2 GB system memory, 32 GB emmc hard drive, and Windows 7 or a non-windows operating system (10) USB/card reader board (includes cable) For use in models without WWAN For use in models with WWAN (11) Speakers (include left and right speakers and cables) (12) Power connector cable (includes tape) (13) Base enclosure For use in blue non-touch screen models without WWAN For use in blue non-touch screen models with WWAN For use in magenta models without a touch screen and without WWAN For use in magenta models without a touch screen and with WWAN For use in magenta models with a touch screen For use in blue touch screen models without WWAN For use in horizon blue touch screen models with WWAN For use in cobalt blue non-touch screen models without WWAN For use in violet purple non-touch screen models without WWAN Rubber Kit (not illustrated; includes bottom screw covers and computer feet) For use in horizon blue and orchid magenta models For use in cobalt blue and violet purple models Computer major components 11

20 Display assembly components non-touch screen Item Description Spare part number (1) Display bezel (includes Mylar screw covers) For use in magenta models For use in horizon blue models For use in cobalt blue models For use in purple models (2) Display bezel screw covers: The display bezel screw covers are included in all display spare part kits. (3) Webcam/microphone module (includes Mylar screw covers) Chapter 3 Illustrated parts catalog

21 Item Description Spare part number (4) Raw display panel (includes Mylar screw covers) (5) Display Hinge Kit (includes left and right display hinges and Mylar screw covers) (6) Display panel cable (includes Mylar screw covers) For use in models without a touch screen and without WWAN For use in models without a touch screen and with WWAN (7) Antenna Kit (includes wireless antenna cable, transceiver, Mylar screw covers, and screws) WLAN WWAN (8) Display back cover (includes screws) For use in magenta models For use in horizon blue models For use in cobalt blue models For use in violet purple models Display assembly components non-touch screen 13

22 Display assembly components touch screen Item Description Spare part number (1) Display panel assembly, includes bezel and Mylar screw covers For use in horizon blue models For use in orchid magenta models (2) Display bezel screw covers: The display bezel screw covers are included in all display spare part kits. (3) Webcam/microphone module (includes Mylar screw covers) (4) Display panel cable (includes Mylar screw covers) For use in touch screen models without WWAN Chapter 3 Illustrated parts catalog

23 Item Description Spare part number For use in touch screen models with WWAN (5) Display Hinge Kit (includes left and right display hinges) (6) Antenna Kit (includes wireless antenna cable, transceiver, Mylar screw covers, and screws) WLAN WWAN (7) Display back cover (includes Mylar screw covers and screws) For use in horizon blue models For use in orchid magenta models Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (non-pfc, EM, 3-wire, 4.5-mm) W HP Smart adapter (non-pfc, RC, 3-wire, 4.5-mm) HP HDMI-to-VGA adapter RJ-45/USB adapter dongle HP USB external DVD±RW DL SuperMulti Drive Power cord (3-pin, black, 1.00-m): For use in Australia For use in Denmark For use in Europe For use in India D61 For use in Israel BB1 For use in Italy For use in Japan For use in North America For use in the People's Republic of China For use in South Africa For use in South Korea AA AR AD1 For use in Switzerland For use in Taiwan AB1 For use in Thailand For use in the United Kingdom and Singapore Miscellaneous parts 15

24 Component Spare part number Rubber Feet Kit (includes bottom cover screw covers and computer feet) For use in horizon blue and orchid magenta models For use in cobalt blue and violet purple models Screw Kit HP 14.0 Spectrum Blue Sleeve HP 14.0 Spectrum Magenta Sleeve Sequential part number listing Spare part number Description RJ-45/USB adapter dongle HP HDMI-to-VGA adapter W HP Smart adapter (non-pfc, EM, 3-wire, 4.5-mm) W HP Smart adapter (non-pfc, RC, 3-wire, 4.5-mm) HP USB external DVD±RW DL SuperMulti Drive HP hs3110 HSPA+ Mobile Broadband Module HP hs3114 HSPA+ Mobile Broadband Module Broadcom BCM bgn 1x1 Wi-Fi + Bluetooth Combo Adapter Realtek RT8723BE bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter Power cord for use in North America (3-pin, black, 1.00-m) Power cord for use in Australia (3-pin, black, 1.00-m) Power cord for use in Europe (3-pin, black, 1.00-m) Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.00-m) Power cord for use in Italy (3-pin, black, 1.00-m) Power cord for use in Denmark (3-pin, black, 1.00-m) Power cord for use in Switzerland (3-pin, black, 1.00-m) Power cord for use in Thailand (3-pin, black, 1.00-m) Power cord for use in Japan (3-pin, black, 1.00-m) AA AB AD AR BB1 Power cord for use in the People's Republic of China (3-pin, black, 1.00-m) Power cord for use in Taiwan (3-pin, black, 1.00-m) Power cord for use in South Korea (3-pin, black, 1.00-m) Power cord for use in South Africa (3-pin, black, 1.00-m) Power cord for use in Israel (3-pin, black, 1.00-m) D61 Power cord for use in India (3-pin, black, 1.00-m) 16 Chapter 3 Illustrated parts catalog

25 Spare part number Description Intel Dual Band Wireless-AC ac 1 1 WiFi + Bluetooth 4.0 Combo Adapter cell, 37-WHr, 3.25-AHr, Li-ion battery (includes cable) Broadcom BCM b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter WWAN antenna Kit (includes wireless antenna cable, transceiver, Mylar screw covers, and screws) WLAN antenna Kit (includes wireless antenna cable, transceiver, Mylar screw covers, and screws) Display back cover for use in horizon blue models with a touch screen (includes Mylar screw covers and screws) Display back cover for use in magenta models without a touch screen (includes Mylar screw covers and screws) Display back cover for use in horizon blue models without a touch screen (includes Mylar screw covers and screws) Display back cover for use in orchid magenta models with a touch screen (includes Mylar screw covers and screws) Base enclosure for use in blue non-touch screen models without WWAN Base enclosure for use in blue non-touch screen models with WWAN Base enclosure for use in magenta models without a touch screen and without WWAN Base enclosure for use in magenta models without a touch screen and with WWAN Display bezel for use in horizon blue models (includes screws) Display bezel for use in magenta models (includes screws) USB/card reader board for use in models with WWAN (includes cable) Base enclosure for use in magenta models with a touch screen Display panel cable for use in models without a touch screen and without WWAN (includes Mylar screw covers) Display panel cable for use in models with a touch screen and without WWAN (includes Mylar screw covers) Heat sink for use with Bay Trail (Celeron N2840) processors (includes thermal cloth) Display Hinge Kit for use in models without a touch screen (includes left and right display hinges and Mylar screw covers) Display Hinge Kit for use in models with a touch screen (includes left and right display hinges and Mylar screw covers) TouchPad for use in models with WWAN (includes cable) Power button board (includes cable) USB/card reader board for use in models without WWAN (includes cable) Raw display panel (13.3-in) for use in non-touch screen models (includes Mylar screw covers) Raw display panel (13.3-in) for use in horizon blue touch screen models (includes bezel and Mylar screw covers) Raw display panel (13.3-in) for use in orchid magenta touch screen models (includes bezel and Mylar screw covers) Rubber Kit for use in horizon blue and orchid magenta models (includes bottom cover screw covers and computer feet) Screw Kit Speakers (include left and right speakers and cables) Sequential part number listing 17

26 Spare part number Description System board equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB emmc hard drive, and the Windows 7 or non-windows operating systems (includes thermal grease and thermal pads) System board equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB emmc hard drive, and the Windows 8.1 Standard operating system (includes thermal grease and thermal pads) System board equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB emmc hard drive, and the Windows 8.1 Professional or Windows 10 operating system (includes thermal grease and thermal pads) System board equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB emmc hard drive, and the Windows 7 or non-windows operating systems (includes thermal grease and thermal pads) System board equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB emmc hard drive, and the Windows 8.1 Standard operating system (includes thermal grease and thermal pads) Keyboard/top cover (does not include touchpad) for use in horizon blue models in the United States (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in the United Kingdom and Singapore (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Germany (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in France (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Italy (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Spain (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Portugal (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Turkey (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Greece (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Latin America (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Saudi Arabia (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Hungary (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Russia (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Bulgaria (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Romania (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Thailand (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Japan (includes keyboard cable) A41 Keyboard/top cover (does not include touchpad) for use in horizon blue models in Belgium (includes keyboard cable) 18 Chapter 3 Illustrated parts catalog

27 Spare part number AB AD1 Description Keyboard/top cover (does not include touchpad) for use in horizon blue models in Taiwan (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in South Korea (includes keyboard cable) B31 Keyboard/top cover (does not include touchpad) for use in horizon blue models internationally (includes keyboard cable) BA BB BG DB DH FL1 Keyboard/top cover (does not include touchpad) for use in horizon blue models in Slovenia (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Israel (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Switzerland (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Canada (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in Denmark, Finland, and Norway (includes keyboard cable) Keyboard/top cover (does not include touchpad) for use in horizon blue models in the Czech Republic and Slovakia (includes keyboard cable) Keyboard/top cover for use in magenta models in the United States (includes keyboard cable) Keyboard/top cover for use in magenta models in the United Kingdom and Singapore (includes keyboard cable) Keyboard/top cover for use in magenta models in Germany (includes keyboard cable) Keyboard/top cover for use in magenta models in France (includes keyboard cable) Keyboard/top cover for use in magenta models in Italy (includes keyboard cable) Keyboard/top cover for use in magenta models in Spain (includes keyboard cable) Keyboard/top cover for use in magenta models in Portugal (includes keyboard cable) Keyboard/top cover for use in magenta models in Turkey (includes keyboard cable) Keyboard/top cover for use in magenta models in Greece (includes keyboard cable) Keyboard/top cover for use in magenta models in Latin America (includes keyboard cable) Keyboard/top cover for use in magenta models in Saudi Arabia (includes keyboard cable) Keyboard/top cover for use in magenta models in Hungary (includes keyboard cable) Keyboard/top cover for use in magenta models in Russia (includes keyboard cable) Keyboard/top cover for use in magenta models in Bulgaria (includes keyboard cable) Keyboard/top cover for use in magenta models in Romania (includes keyboard cable) Keyboard/top cover for use in magenta models in Thailand (includes keyboard cable) Keyboard/top cover for use in magenta models in Japan (includes keyboard cable) A41 Keyboard/top cover for use in magenta models in Belgium (includes keyboard cable) AB AD1 Keyboard/top cover for use in magenta models in Taiwan (includes keyboard cable) Keyboard/top cover for use in magenta models in South Korea (includes keyboard cable) Sequential part number listing 19

28 Spare part number Description B31 Keyboard/top cover for use in magenta models internationally (includes keyboard cable) BA BB BG DB DH FL1 Keyboard/top cover for use in magenta models in Slovenia (includes keyboard cable) Keyboard/top cover for use in magenta models in Israel (includes keyboard cable) Keyboard/top cover for use in magenta models in Switzerland (includes keyboard cable) Keyboard/top cover for use in magenta models in Canada (includes keyboard cable) Keyboard/top cover for use in magenta models in Denmark, Finland, and Norway (includes keyboard cable) Keyboard/top cover for use in magenta models in the Czech Republic and Slovakia (includes keyboard cable) Webcam/microphone module for use in models with a touch screen (includes Mylar screw covers) Webcam/microphone module for use in models without a touch screen (includes Mylar screw covers) TouchPad for use in models without WWAN (includes cable) Power connector cable (includes tape) HP 14.0 Spectrum Blue Sleeve HP 14.0 Spectrum Magenta Sleeve Base enclosure for use in blue touch screen models without WWAN Base enclosure for use in blue touch screen models with WWAN Display panel cable for use in models without a touch screen and with WWAN (includes Mylar screw covers) Display panel cable for use in models with a touch screen and with WWAN (includes Mylar screw covers) Intel Dual Band Wireless-AC ac 1x1 WiFi + BT 4.0 Combo Adapter System board equipped with an Intel Celeron N3050 processor with 2 GB system memory, 32 GB emmc hard drive, and the Windows 7 or a non-windows 10 operating system (includes thermal grease and thermal pads) System board equipped with an Intel Celeron N3050 processor with 2 GB system memory, 32 GB emmc hard drive, and the Windows 8.1 or Windows 10 operating system (includes thermal grease and thermal pads) Display back cover for use in cobalt blue models without a touch screen (includes Mylar screw covers and screws) Display back cover for use in violet purple models without a touch screen (includes Mylar screw covers and screws) Base enclosure for use in cobalt blue non-touch screen models without WWAN Base enclosure for use in violet purple non-touch screen models without WWAN Display bezel for use in cobalt blue models (includes screws) Display bezel for use in purple models (includes screws) Keyboard/top cover with touchpad for use in cobalt blue models in the United States (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in the United Kingdom and Singapore (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Germany (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in France (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Italy (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Spain (includes keyboard cable) 20 Chapter 3 Illustrated parts catalog

29 Spare part number Description Keyboard/top cover with touchpad for use in cobalt blue models in Portugal (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Turkey (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Greece (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Latin America (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Saudi Arabia (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Hungary (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Russia (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Bulgaria (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Romania (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Thailand (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Japan (includes keyboard cable) A41 Keyboard/top cover with touchpad for use in cobalt blue models in Belgium (includes keyboard cable) AB AD1 Keyboard/top cover with touchpad for use in cobalt blue models in Taiwan (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in South Korea (includes keyboard cable) B31 Keyboard/top cover with touchpad for use in cobalt blue models internationally (includes keyboard cable) BA BB BG DB DH FL1 Keyboard/top cover with touchpad for use in cobalt blue models in Slovenia (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Israel (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Switzerland (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Canada (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in Denmark, Finland, and Norway (includes keyboard cable) Keyboard/top cover with touchpad for use in cobalt blue models in the Czech Republic and Slovakia (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in the United States (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in the United Kingdom and Singapore (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Germany (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in France (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Italy (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Spain (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Portugal (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Turkey (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Greece (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Latin America (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Saudi Arabia (includes keyboard cable) Sequential part number listing 21

30 Spare part number Description Keyboard/top cover with touchpad for use in purple models in Hungary (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Russia (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Bulgaria (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Romania (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Thailand (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Japan (includes keyboard cable) A41 Keyboard/top cover with touchpad for use in purple models in Belgium (includes keyboard cable) AB AD1 Keyboard/top cover with touchpad for use in purple models in Taiwan (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in South Korea (includes keyboard cable) B31 Keyboard/top cover with touchpad for use in purple models internationally (includes keyboard cable) BA BB BG DB DH FL1 Keyboard/top cover with touchpad for use in purple models in Slovenia (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Israel (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Switzerland (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Canada (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in Denmark, Finland, and Norway (includes keyboard cable) Keyboard/top cover with touchpad for use in purple models in the Czech Republic and Slovakia (includes keyboard cable) Rubber Kit for use in cobalt blue and violet purple models Heat sink for use with Braswell (Celeron N3050) processors (includes thermal cloth) Keyboard/top cover with touchpad for use in horizon blue models in the United States (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in the United Kingdom and Singapore (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Germany (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in France (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Italy (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Spain (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Portugal (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Turkey (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Greece (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Latin America (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Saudi Arabia (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Hungary (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Russia (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Bulgaria (includes keyboard cable) 22 Chapter 3 Illustrated parts catalog

31 Spare part number Description Keyboard/top cover with touchpad for use in horizon blue models in Romania (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Thailand (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Japan (includes keyboard cable) A41 Keyboard/top cover with touchpad for use in horizon blue models in Belgium (includes keyboard cable) AB AD1 Keyboard/top cover with touchpad for use in horizon blue models in Taiwan (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in South Korea (includes keyboard cable) B31 Keyboard/top cover with touchpad for use in horizon blue models internationally (includes keyboard cable) BA BB BG DB DH FL1 Keyboard/top cover with touchpad for use in horizon blue models in Slovenia (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Israel (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Switzerland (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Canada (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in Denmark, Finland, and Norway (includes keyboard cable) Keyboard/top cover with touchpad for use in horizon blue models in the Czech Republic and Slovakia (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in the United States (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in the United Kingdom and Singapore (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in Germany (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in France (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in Italy (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in Spain (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in Portugal (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in Turkey (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in Greece (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in Latin America (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in Saudi Arabia (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in Hungary (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in Russia (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in Bulgaria (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in Romania (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in Thailand (includes keyboard cable) Keyboard/top cover with touchpad for use in orchid magenta models in Japan (includes keyboard cable) A41 Keyboard/top cover with touchpad for use in orchid magenta models in Belgium (includes keyboard cable) Sequential part number listing 23