HP ENVY dv7 Notebook PC. Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Transcription

1 HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

2 Copyright 2012 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: November 2012 Document Part Number:

3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii

4 iv Safety warning notice

5 Table of contents 1 Product description External component identification Finding your hardware and software information Display Buttons, speakers, and fingerprint reader Keys TouchPad Lights Front Left side Right side Rear Bottom Illustrated parts catalog Service tag Computer major components Display assembly subcomponents Mass storage devices Miscellaneous parts Sequential part number listing Removal and replacement procedures Preliminary replacement requirements Tools required Service considerations Plastic parts Cables and connectors Drive handling Grounding guidelines v

6 Electrostatic discharge damage Packaging and transporting guidelines Component replacement procedures Service tag Battery Hard drive RTC battery Optical drive Memory module WLAN module Keyboard Top cover Front speakers Power button board Fingerprint reader board TouchPad button board Solid-state drive USB board Power connector cable System board Fan/heat sink assembly Processor Card Reader board Subwoofer Optical drive connector cable Display assembly Using Setup Utility (BIOS) and System Diagnostics Starting Setup Utility (BIOS) Updating the BIOS Determining the BIOS version Downloading a BIOS update Using System Diagnostics Specifications Computer specifications inch display specifications Hard drive specifications vi

7 7 Backing up, restoring, and recovering Creating recovery media and backups Creating HP Recovery media Restore and recovery Using Windows Refresh for quick and easy recovery Remove everything and reinstall Windows Recovering using HP Recovery Manager What you need to know Using the HP Recovery partition to recover a minimized image (select models only) Using HP Recovery media to recover Changing the computer boot order Removing the HP Recovery partition Power cord set requirements Requirements for all countries Requirements for specific countries and regions Recycling Index vii

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9 1 Product description Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Product Name HP ENVY dv7 Notebook PC Processors AMD A M 3.20-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) AMD A8-4500M 2.80-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) AMD A6-4400M 3.20-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W) AMD A4-4300M 2.50-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W) Intel Quad Core i7-3840qm 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) Intel Quad Core i7-3820qm 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) Intel Quad Core i7-3740qm 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) Intel Quad Core i7-3720qm 2.60-GHz processor (SC turbo up to 3.60-GHz, 1600-MHz FSB, 6.0-MB L3 cache, 45 W) 1

10 Category Description Computer models equipped with an AMD processor Processors (continued) Intel Quad Core i7-3632qm 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 35 W) Computer models equipped with an Intel processor Intel Quad Core i7-3630qm 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) Intel Quad Core i7-3612qm 2.10-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 6.0-MB L3 cache, 35 W) Intel Quad Core i7-3610qm 2.30-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 6.0-MB L3 cache, 45 W) Intel Quad Core i7-2670qm 2.20-GHz processor (SC turbo up to 3.10-GHz; 1333-MHz FSB, 6.0-MB L3 cache, 45 W) Intel Dual Core i5-3320m 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i5-3230m 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i5-3210m 2.50-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i5-2450m 2.50-GHz processor (SC turbo up to 3.10-GHz, 1333-MHz FSB, 3.0-MB L3 cache, 35 W) 2 Chapter 1 Product description

11 Category Description Computer models equipped with an AMD processor Processors (continued) Intel Dual Core i3-3130m 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Computer models equipped with an Intel processor Intel Dual Core i3-3120m 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i3-3110m 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i3-2370m 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Intel Core i3-2350m 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Intel Core i3-2330m 2.20-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Chipset AMD A70M fusion controller hub (FCH) Intel HM77 Express chipset Graphics Supports dual graphics: AMD RadeonT HD 7730M with MB of dedicated video memory (128- MB 16 DDR3 900-MHz 8 PCs); 128- bit M2 package AMD RadeonT HD 7670M with MB of dedicated video memory (128- MB 16 DDR3 900-MHz 8 PCs); 128- bit M2 package AMD RadeonT HD 7670M with MB of dedicated video memory (64- MB 16 DDR3 900-MHz 8 PCs); 128- bit M2 package Support HD decode, DX11, and HDMI 3

12 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Graphics (continued) Switchable discrete graphics: AMD Radeon HD 7670M and HD7660G dual graphics on computer models equipped with an AMD A10 processor AMD Radeon HD 7670M and HD7640G dual graphics on computer models equipped with an AMD A8 processor AMD Radeon HD 7670M and HD7520G dual graphics on computer models equipped with an AMD A6 processor Internal graphics: Intel HD Graphics 4000 (on computer models equipped with an Intel Core i7/ i5/i series processor) Intel HD Graphics 3000 (on computer models equipped with an Intel Core i7/ i5/i series processor) Switchable discrete graphics: NVIDIAR GeForceR 630M with 1024-MB of dedicated video memory (64-MB 16 DDR3 900-MHz 8 PCs); 128-bit M2 29- mm 29-mm NVIDIAR GeForceR 635M with 2048-MB of dedicated video memory (128-MB 16 DDR3 900-MHz 8 PCs); 128-bit M2 29- mm 29-mm NVIDIAR GeForceR 650M with 2048-MB of dedicated video memory (64-MB 32 GDDR5 8 PCs, 5Gbps); 128-bit M2 29- mm 29-mm Support HD decode, DX11, HDMI, and Optimus 4 Chapter 1 Product description

13 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Panel 17.3-in, light-emitting diode (LED), UWVA, full high-definition (FHD), AntiGlare ( ) display, 3.4- mm; typical brightness: 250 nits 17.3-in, LED, SVA, HD, BrightView ( ) display; 3.8-mm; typical brightness: 200 nits All display assemblies include 2 wireless local area network (WLAN) antenna cables 16:9 Ultra Wide Aspect Ratio Lighted logo on top bezel Memory Two customer-accessible/upgradable memory module slots DDR MHz dual channel support Supports up to MB system RAM Supports the following system RAM configurations: MB (8192-MB 2; not supported on computer models equipped with a 32- bit operating system) MB (8192-MB MB 1; not supported on computer models equipped with a 32-bit operating system) 8192-MB (8192-MB 1 or 4096-MB 2; not supported on computer models equipped with a 32-bit operating system) 6144-MB (4096-MB MB 1; not supported on computer models equipped with a 32-bit operating system) 4096-MB (4096-MB 1 or 2048-MB 2) 2048-MB (2048-MB 1) 5

14 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Hard drive Supports 6.35-cm (2.5-in) hard drives in 12.7-mm (.50-in), 9.5-mm (.37-in), and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Accelerometer protection support Supports the following hard drives: 1-TB, 5400-rpm, 12.7-mm 750-GB, 7200-rpm and 5400-rpm, 9.5- mm 640-GB, 5400-rpm, 9.5-mm 500-GB, 7200-rpm and 5400-rpm, 9.5- mm 320-GB, 7200-rpm and 5400-rpm, 9.5- mm and 7.0-mm Solid-state drives Supports 180-GB or 160-GB drive Supports 32GB msata drive Optical drive Fixed Serial ATA 12.7-mm tray load Supports the following optical drives: Blu-ray Disc ROM with SuperMulti DVD ±R/RW Double-Layer Drive Blu-ray Disc R/RW with SuperMulti Drive DVD±RW Double-Layer with SuperMulti Drive 6 Chapter 1 Product description

15 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Audio and video HD audio Beats audio Quad speakers Subwoofer Supports Microsoft Premium requirements HP TrueVision HD webcam (fixed, no tilt with activity LED; by 30 frames per second) Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction software Ethernet Integrated 10/100/1000 NIC Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: Atheros 9485GN b/g/n 1 1 WiFi and 3012 Bluetooth 4.0 Combo Adapter Atheros WB b/g/n 1 1 Bluetooth Combo Adapter Broadcom 4313GN b/g/n 1 1 WiFi and Bluetooth 4.0 Combo Adapter Intel Centrino Advanced-N 6230 WLAN module Intel Centrino Advanced-N 6230 WLAN module Ralink RT5390R b/g/n 1 1 WiFi Adapter Ralink RT3290LE b/g/n 1 1 WiFi and Bluetooth 4.0 Combo Adapter Atheros AR b/g/n 1 1 WiFi + Bluetooth 4.0 Combo Adapter for use only on computer models equipped with an Intel processor 7

16 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor External media cards HP Multi-Format Digital Media Reader slot with push-push technology, supporting the following digital card formats: Secure Digital (SD) Memory Card Secure Digital Extended Capacity (SDxC) Memory Card Secure Digital High Capacity (SDHC) Memory Card Ultra High Speed MultiMediaCard (UHS/MMC) Ports AC power Combination audio-out (stereo headphone)/audio-in (mono microphone) HDMI 1.4a output supporting stereoscopic 3D VGA (Dsub 15 pin) supporting: external 60 Hz, hot plug and unplug and autodetection for correct output to wideaspect vs. standard aspect video RJ-45 (Ethernet) USB 3.0 (3 ports), USB 2.0 (1 port) Keyboard/pointing devices Full-size (17.3-in.), Island-style, with numeric keypad Taps enabled by default Power requirements 90-W HP Smart AC adapter (RC, V, PFC, 3- wire) 65-W HP Smart AC adapter (RC, V, 3-wire) 120-W slim AC adapter (RC, V, PFC, 3-wire) 90-W HP Smart AC adapter (RC, V, PFC, EM, 3-wire) 65-W HP Smart AC adapter (RC, V, EM, 3- wire) Supports the following batteries (battery is user-removable) 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 8 Chapter 1 Product description

17 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Security Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Operating system Preinstalled: Windows 8 Standard 64-bit Windows 8 Professional 64-bit Serviceability End user replaceable parts: AC adapter Battery Hard drive Memory module Optical drive WLAN module 9

18 2 External component identification Finding your hardware and software information Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. 10 Chapter 2 External component identification

19 Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) HP TrueVision HD webcam Records video, captures still photographs, allows video conferences and online chat by means of streaming video. (4) Webcam light On: The webcam is in use. (5) Speakers Produce sound. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Display 11

20 Buttons, speakers, and fingerprint reader Item Component Description (1) Power button When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. (2) Speakers (2) Produce sound. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hold down the power button for at least 5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options. (3) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. 12 Chapter 2 External component identification

21 Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key or the b key. (3) Windows logo key Displays the Windows Start menu. (4) b key Enables or disables Beats Audio when pressed in combination with the fn key. Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default. Opens Beats Audio Control Panel, which allows you to view and control all audio settings. Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. NOTE: You can also open the Beats Audio Control Panel by selecting Start > Control Panel > Hardware and Sound > Beats Audio Control Panel. (5) Action keys Execute frequently used system functions. (6) Windows applications key Displays a shortcut menu for items beneath the pointer. Keys 13

22 Item Component Description (7) num lock key Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on. (8) Integrated numeric keypad Set at the factory to function like an external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key. TouchPad Item Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light On: The TouchPad is off. Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse. 14 Chapter 2 External component identification

23 Lights Item Component Description (1) Power light White: The computer is on. Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. (2) Mute light Amber: Computer sound is off. Off: Computer sound is on. (3) Wireless light White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. Amber: All wireless devices are off. Lights 15

24 Item Component Description (4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (5) Fingerprint reader light White: The fingerprint was read. Amber: The fingerprint was not read. Front Component Digital Media slot Description Supports the following digital card formats: Secure Digital (SD) Memory Card Secure Digital Extended Capacity (SDxC) Memory Card Secure Digital High Capacity (SDHC) Memory Card Ultra High Speed MultiMediaCard (UHS/MMC) 16 Chapter 2 External component identification

25 Left side Item Component Description (1) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) External monitor port Connects an external VGA monitor or projector. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device. (4) RJ-45 (network) jack Connects a network cable. (5) USB 3.0 ports (2) Connect an optional USB 3.0 device and provide enhanced USB power performance. (6) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. (7) Audio-out (headphone) jack Connect optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled. Left side 17

26 Right side Item Component Description (1) Power light White: The computer is on. Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. (2) Hard drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. (3) USB 3.0 port Connects an optional USB 3.0 device and provides enhanced USB power performance. (4) USB 2.0 port Connect optional USB devices. (5) Optical drive Reads and writes (select models only) to an optical disc. (6) Optical drive light Green: The optical drive is being accessed. Off: The optical drive is idle. (7) Optical drive eject button Ejects the optical disc. (8) AC adapter light White: The AC adapter is connected and the battery is charged. Amber: The AC adapter is connected and the battery is charging. Off: The computer is using DC power. 18 Chapter 2 External component identification

27 Item Component Description (9) Power connector Connects an AC adapter. (10) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Rear Component Vent Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Rear 19

28 Bottom Item Component Description (1) Integrated subwoofer Provides superior bass sound. (2) Battery bay Holds the battery. (3) Battery release latch Releases the service cover, and releases the battery from the battery bay. (4) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (5) Service cover The service cover provides access to the hard drive bay, wireless module compartment, and memory module compartment. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact customer support through Help and Support. 20 Chapter 2 External component identification

29 3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/product number (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Service tag 21

30 Computer major components 22 Chapter 3 Illustrated parts catalog

31 Item Component Spare part number (1) 17.3-in, LED display assembly (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) For use on all computer models: FHD, AntiGlare display assembly for use only on computer models equipped with a graphics subsystem with UMA memory HD, BrightView display assembly for use only on computer models equipped with a graphics subsystem with UMA memory For use only with computer models equipped with an Intel processor: FHD, AntiGlare display assembly in midnight black finish for use only on computer models equipped with a graphics subsystem with discrete memory HD, BrightView display assembly in midnight black finish for use only on computer models equipped with a graphics subsystem with discrete memory FHD, AntiGlare display assembly in natural silver finish for use only on computer models equipped with a graphics subsystem with UMA memory HD, BrightView display assembly in natural silver finish for use only on computer models equipped with a graphics subsystem with UMA memory NOTE: For more display assembly spare part information, see Display assembly subcomponents on page 29. (2) Keyboard with backlight (includes backlight cable and keyboard cable): In midnight black finish: For use only on computer models equipped with an Intel processor in Belgium A41 For use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia For use only on computer models equipped with an Intel processor in Denmark, Finland, and Norway FL DH1 For use only on computer models equipped with an Intel processor in the Netherlands B31 For use only on computer models equipped with an Intel processor in Portugal For use only on computer models equipped with an Intel processor in Saudi Arabia For use only on computer models equipped with an Intel processor in Switzerland BG1 For use only on computer models equipped with an Intel processor in Turkey For use on all computer models in the United States In natural silver finish: For use only on computer models equipped with an Intel processor in Canada DB1 For use only on computer models equipped with an Intel processor in the United States Keyboard without backlight in midnight black finish: For use on all computer models in Canada DB1 For use only on computer models equipped with an Intel processor in France Computer major components 23

32 Item Component Spare part number For use only on computer models equipped with an Intel processor in Germany For use only on computer models equipped with an Intel processor in Italy For use only on computer models equipped with an Intel processor in Japan For use only on computer models equipped with an Intel processor in the Netherlands B31 For use only on computer models equipped with an Intel processor in Russia For use only on computer models equipped with an Intel processor in Slovenia For use only on computer models equipped with an Intel processor in South Korea BA AD1 For use only on computer models equipped with an Intel processor in Spain For use only on computer models equipped with an Intel processor in Taiwan AB1 For use only on computer models equipped with an Intel processor in Thailand For use only on computer models equipped with an Intel processor in the United Kingdom For use on all computer models in the United States (3) Top cover (includes TouchPad and cable) In midnight black finish In natural silver finisih (4) Power button board (includes cable) (5) TouchPad button board (includes cable and bracket) (6) Front speakers (include speaker cables) (7) Fingerprint reader board (includes bracket and cable) (8) Solid-state drive: 180-GB solid-state drive for use on all computer models GB solid-state drive for use on all computer models GB msata solid-state drive for use only on computer models equipped with an Intel processor (9) System board (includes replacement thermal material): For use only on computer models equipped with an AMD processor For use only on computer models equipped with an Intel quad core processor, the NVIDIAR GeForceR 650M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with an Intel quad core processor, the NVIDIAR GeForceR 650M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel 45-W processor, the NVIDIAR GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system Chapter 3 Illustrated parts catalog

33 Item Component Spare part number For use only on computer models equipped with an Intel 45-W processor, the NVIDIAR GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel 35-W processor, the NVIDIAR GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with an Intel 35-W processor, the NVIDIAR GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel 35-W processor, the NVIDIAR GeForceR 635M graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with an Intel 35-W processor, the NVIDIAR GeForceR 635M graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel quad core processor, the NVIDIAR GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with an Intel quad core processor, the NVIDIAR GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel dual core processor, the NVIDIAR GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with an Intel dual core processor, the NVIDIAR GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel quad core processor, the NVIDIAR GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with an Intel quad core processor, the NVIDIAR GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel dual core processor, the NVIDIAR GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with an Intel dual core processor, the NVIDIAR GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel quad core processor, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system For use only on computer models equipped with an Intel quad core processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system Computer major components 25

34 Item Component Spare part number For use only on computer models equipped with an Intel dual core processor, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system For use only on computer models equipped with an Intel dual core processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system Thermal Pad Kit for use only on computer models equipped with an Intel processor (not illustrated, includes replacement thermal pads) NOTE: Computer models equipped with an AMD processor use only thermal paste and do not require replacement thermal pads. (10) Card Reader board (includes cable) (11) Processor (includes replacement thermal material): AMD A M 3.20-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) AMD A8-4500M 2.80-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) AMD A6-4400M 3.20-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W) AMD A4-4300M 2.50-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W) Intel Quad Core i7-3840qm 2.80-GHz processor (SC turbo up to 3.80-GHz; MHz FSB, 8.0-MB L3 cache, 45 W) Intel Quad Core i7-3820qm 2.70-GHz processor (SC turbo up to 3.70-GHz; MHz FSB, 8.0-MB L3 cache, 45 W) Intel Quad Core i7-3740qm 2.70-GHz processor (SC turbo up to 3.70-GHz; MHz FSB, 6.0-MB L3 cache, 45 W) Intel Quad Core i7-3720qm 2.60-GHz processor (SC turbo up to 3.60-GHz, MHz FSB, 6.0-MB L3 cache, 45 W) Intel Quad Core i7-3632qm 2.20-GHz processor (SC turbo up to 3.20-GHz; MHz FSB, 6.0-MB L3 cache, 35 W) Intel Quad Core i7-3630qm 2.40-GHz processor (SC turbo up to 3.40-GHz; MHz FSB, 6.0-MB L3 cache, 45 W) Intel Quad Core i7-3612qm 2.10-GHz processor (SC turbo up to 3.10-GHz, MHz FSB, 6.0-MB L3 cache, 35 W) Intel Quad Core i7-3610qm 2.30-GHz processor (SC turbo up to 3.10-GHz, MHz FSB, 6.0-MB L3 cache, 45 W) Intel Quad Core i7-2670qm 2.20-GHz processor (SC turbo up to 3.10-GHz; MHz FSB, 6.0-MB L3 cache, 45 W) Intel Dual Core i5-3320m 2.60-GHz processor (SC turbo up to 3.30-GHz; MHz FSB, 3.0-MB L3 cache, 35 W) Chapter 3 Illustrated parts catalog

35 Item Component Spare part number Intel Dual Core i5-3230m 2.60-GHz processor (SC turbo up to 3.20-GHz; MHz FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i5-3210m 2.50-GHz processor (SC turbo up to 3.10-GHz, MHz FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i5-2450m 2.50-GHz processor (SC turbo up to 3.10-GHz, MHz FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i3-3130m 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i3-3120m 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i3-3110m 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i3-2370m 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Intel Core i3-2350m 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Intel Core i3-2330m 2.20-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) (12) Fan/heat sink assembly (includes replacement thermal material): For use only on computer models equipped with an AMD processor For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (13a) (13b) Optical drive connector cable (included in the optical drive spare part kit) Optical drive (includes bezel and bracket): Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive Blu-ray Disc R/RW with SuperMulti Drive DVD±RW Double-Layer with SuperMulti Drive (14) Power connector cable (includes bracket): For use only on computer models equipped with an AMD processor For use only on computer models equipped with an Intel processor (15) Subwoofer (includes subwoofer cable, top speaker passthru cable, and 2 rubber isolators) (16) USB board (includes cable) (17) Base enclosure (includes battery release latch assembly) For use in all countries and regions except Japan For use only on computer models equipped with an Intel processor in Japan (18) Battery: Computer major components 27

36 Item Component Spare part number 9-cell, 100-Wh, 3.0-Ah, Li-ion battery cell, 62-Wh, 2.8-Ah, Li-ion battery (19) Hard drives (2, do not include the primary or secondary hard drive connector cables, hard drive brackets, or screws): For use on all computer models: 1-TB, 5400-rpm, 9.5-mm GB, 7200-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 7200-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 7200-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 7200-rpm, 9.5-mm, for use only on computer models equipped with an Intel processor Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, primary hard drive connector cable, secondary hard drive connector cable, and screws) (20) Memory modules (2, PC3, 12800, 1600-MHz): 8-GB memory module GB memory module GB memory module (21) RTC battery (includes cable and double-sided tape) (22) WLAN module: For use on all computer models: Atheros 9485GN b/g/n 1 1 WiFi and 3012 Bluetooth 4.0 Combo Adapter Atheros WB b/g/n 1 1 Bluetooth Combo Adapter Broadcom 4313GN b/g/n 1 1 WiFi and Bluetooth 4.0 Combo Adapter Intel Centrino Advanced-N 6230 WLAN module Intel Centrino Advanced-N 6230 WLAN module Ralink RT5390R b/g/n 1 1 WiFi Adapter Ralink RT3290LE b/g/n 1 1 WiFi and Bluetooth 4.0 Combo Adapter Atheros AR b/g/n 1 1 WiFi + Bluetooth 4.0 Combo Adapter for use only on computer models equipped with an Intel processor Chapter 3 Illustrated parts catalog

37 Item Component Spare part number Intel Centrino Advanced-N 6235 WLAN module for use only on computer models equipped with an Intel processor in Japan (23) Service cover (includes speaker grilles and front rubber feet) Display assembly subcomponents Item Component Spare part number (1) Display bezel (2) Webcamera/microphone module (3) Display panel: 17.3-in, AntiGlare, FHD display panel in, BrightView, HD display panel (4) Display Hinge Kit (includes left and right hinges and brackets) (5) Display panel cable: Display panel cable for use only on computer models equipped with an Intel processor, an FHD display assembly, and a graphics subsystem with discrete memory Display assembly subcomponents 29

38 Item Component Spare part number Display panel cable for use only on computer models equipped with an FHD display assembly and a graphics subsystem with UMA memory (6) Antenna Kit (includes left and right wireless antenna cables and transceivers) (7) Display speakers (include speaker cables) (8) Display enclosure In midnight black finish In natural silver finish Display Screw Kit Mass storage devices Item Component Spare part number (1) Hard drive (does not include the hard drive bracket, primary or secondary hard drive connector cables, or screws) For use on all computer models: 30 Chapter 3 Illustrated parts catalog

39 Item Component Spare part number 1-TB, 5400-rpm, 9.5-mm GB, 7200-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 7200-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 7200-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 7200-rpm, 9.5-mm, for use only on computer models equipped with an Intel processor Hard Drive Hardware Kit, includes: (2a) (2b) (2c) Hard drive bracket Primary hard drive connector cable Secondary hard drive connector cable Screws (not illustrated) (3) Optical drive: Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive Blu-ray Disc R/RW with SuperMulti Drive DVD±RW Double-Layer with SuperMulti Drive Includes: (4a) (4b) (4c) Optical drive bezel Optical drive bracket Optical drive connector cable (5) Solid-state drive 180-GB solid-state drive for use on all computer models GB solid-state drive for use on all computer models GB msata solid-state drive for use only on computer models equipped with an Intel processor Mass storage devices 31

40 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter for use on all computer models (non-pfc, 3-wire) W HP Slim AC adapter for use only on computer models equipped with an Intel processor (PFC, 3-wire) 90-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (PFC, 3-wire) 90-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (PFC, EM, 3-wire) 65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (RC/V, EM, 3-wire) Power cord (3-pin, black, 1.83-m): For use on all computer models in North America For use only on computer models equipped with an Intel processor: For use in Australia For use in Denmark For use in Europe For use in India D61 For use in Israel BB1 For use in Japan For use in South Africa For use in South Korea AR AD1 For use in Switzerland For use in Taiwan AB1 For use in Thailand For use in the United Kingdom and Singapore Screw Kit Chapter 3 Illustrated parts catalog

41 Sequential part number listing Spare part number Description Power cord for use on all computer models in North America (3-pin, black, 1.83-m) Power cord for use only on computer models equipped with an Intel processor in Australia (3- pin, black, 1.83-m) Power cord for use only on computer models equipped with an Intel processor in Europe (3- pin, black, 1.83-m) Power cord for use only on computer models equipped with an Intel processor in the United Kingdom and Singapore (3-pin, black, 1.83-m) Power cord for use only on computer models equipped with an Intel processor in Denmark (3- pin, black, 1.83-m) Power cord for use only on computer models equipped with an Intel processor in Switzerland (3- pin, black, 1.83-m) Power cord for use only on computer models equipped with an Intel processor in Thailand (3- pin, black, 1.83-m) Power cord for use only on computer models equipped with an Intel processor in Japan (3- pin, black, 1.83-m) AB1 Power cord for use only on computer models equipped with an Intel processor in Taiwan (3- pin, black, 1.83-m) AD1 Power cord for use only on computer models equipped with an Intel processor in South Korea (3- pin, black, 1.83-m) AR1 Power cord for use only on computer models equipped with an Intel processor in South Africa (3- pin, black, 1.83-m) BB1 Power cord for use only on computer models equipped with an Intel processor in Israel (3- pin, black, 1.83-m) D61 Power cord for use only on computer models equipped with an Intel processor in India (3- pin, black, 1.83-m) GB, 5400-rpm hard hard for use only on computer models equipped with an Intel processor (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number GB, 7200-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number GB, 5400-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number Sequential part number listing 33

42 Spare part number Description GB, 7200-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number GB memory module (PC3, 12800, 1600-MHz) GB, 7200-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number GB memory module (PC3, 12800, 1600-MHz) Intel Core i3-2330m 2.20-GHz processor (3.0-MB L3 cache, 35 W; includes replacement thermal material) Intel Core i3-2350m 2.30-GHz processor (3.0-MB L3 cache, 35 W; includes replacement thermal material) Atheros 9485GN b/g/n 1 1 WiFi and 3012 Bluetooth 4.0 Combo Adapter for use on all computer models Broadcom 4313GN b/g/n 1 1 WiFi and Bluetooth 4.0 Combo Adapter for use on all computer models Intel Core i7-2670qm 2.20-GHz processor (6.0-MB L3 cache, 45 W; includes replacement thermal material) GB, 5400-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number GB, 5400-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number GB memory module (PC3, 12800, 1600-MHz) Intel Centrino Advanced-N 6235 WLAN module for use only on computer models equipped with an Intel processor in Japan Intel Centrino Advanced-N 6230 WLAN module for use on all computer models cell, 62-Wh, 2.8-Ah, Li-ion battery cell, 100-Wh, 3.0-Ah, Li-ion battery Atheros WB b/g/n 1 1 Bluetooth Combo Adapter for use on all computer models Intel Core i5-2450m 2.50-GHz processor (3.0-MB L3 cache, 35 W; includes replacement thermal material) 34 Chapter 3 Illustrated parts catalog

43 Spare part number Description TB, 5400-rpm hard hard for use on all computer models (SATA, 12.7-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number Intel Core i3-2370m 2.40-GHz processor (3.0-MB L3 cache, 35 W; includes replacement thermal material) Intel Core i5-3210m 2.50-GHz processor (3.0-MB L3 cache, 35 W; includes replacement thermal material) Intel Core i7-3610qm 2.30-GHz processor (6.0-MB L3 cache, 45 W; includes replacement thermal material) Intel Core i7-3612qm 2.10-GHz processor (6.0-MB L3 cache, 35 W; includes replacement thermal material) Intel Core i7-3720qm 2.60-GHz processor (6.0-MB L3 cache, 45 W; includes replacement thermal material) Intel Core i7-3820qm 2.70-GHz processor (8.0-MB L3 cache, 45 W; includes replacement thermal material) Intel Core i5-3320m 2.60-GHz processor (3.0-MB L3 cache, 35 W; includes replacement thermal material) Wireless Antenna Kit (includes left and right wireless antenna transceivers and cables) Display enclosure Display panel cable for use only on computer models equipped with an FHD display assembly and a graphics subsystem with UMA memory Power connector cable for use only with computer models equipped with an AMD processor Power connector cable for use only with computer models equipped with an Intel processor Fingerprint reader board (includes bracket and cable) Hard Drive Hardware Kit (includes hard drive bracket, primary hard drive connector cable, secondary hard drive connector cable, and screws) Display Hinge Kit (includes left and right display hinges and brackets) DVD±RW Double-Layer with SuperMulti Drive Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive Blu-ray Disc R/RW with SuperMulti Drive Power button board (includes cable) USB board (includes cable) TouchPad button board (includes bracket and cable) Card Reader board (includes cable) Service cover in, LED, HD, BrightView display panel Sequential part number listing 35