H OGATEX STARLIGHT FRONT OFFICE SYSTEM SUCCESS B ECAUSE RIGHT TOOLS! STARLIGHT. The F R O N T - O F F I C E Software for the Hotel Industry

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1 H OGATEX STARLIGHT FRONT OFFICE SYSTEM B ECAUSE SUCCESS DEPENDS RIGHT TOOLS! ON THE STARLIGHT The F R O N T - O F F I C E Software for the Hotel Industry

2 H OGATEX HOTEL-SOFTWARE. WE WORK FOR PROFESSIONALS. AND PROFESSIONALS WORK WITH US. WORLDWIDE. Hogatex has been developing software solutions for the international hotel industry since Our products meet the most demanding requirements of Hoteliers worldwide. Included in the Starlight Hotel Management System (HMS) are Front Office, Sales & Marketing, Conference and Banqueting, International Financial Management, Inventory Management, Point Of Sale systems,yield Management and Internet Reservation Software. Our position as a leader among suppliers of Windows-based hotel software is due to our solid knowledge of the industry and the latest in software technology. Our software solutions are available on all common platforms. More than 100 young, dynamic Hogatex professionals in the Germanspeaking world look after our customers in mediumsized, large and chain hotels. Authorised Hogatex distribution partners in more than 40 other countries service of our clients there. Almost all of our employees come from the hotel industry and are familiar with the challenges based on their own years of experience. This means - we speak your language! And meet the most critical of requirements for software solutions to your operational requirements. YOUOU BENEFIT FROM OUR DECADES OF EXPERIENCE IN THE INDUSTRY The Hogatex Starlight Front Office System is not just Front Desk. Our solutions go far beyond that - with the concentrated competence gained over twenty years of experience in the market, we offer a total solution. Our team of professional software developers provides high quality industry solutions.the Partnering, the constant dialogue between our customers and our software development and quality control department, guarantees the highest possible awareness of the complex demands of our clients. That's the foundation for our worldwide success. Hogatex software has been translated and is operating in 14 languages and is nationalised for and used in more than 40 countries. Graphic representation of availability (more than 35 different types of diagrams)

3 N OT JUST SOFTWARE, BUT YOUR TOOLS OF THE TRADE! The successful hotels of the future will be those that offer more than the ordinary. Hotels that know how to secure their customer s loyalty.they will do this by responding more closely to their customer's individual needs.that's because they will also understand how to use information to know their guests better than the competition.with Hogatex Starlight HMS your future is now. Success depends on the right tools.the Hogatex Starlight Front Office System is the tool to secure your success. Hogatex Starlight lets you take advantage of appropriate information management.this means you will operate more successfully in the market! Because you will offer your guests individual, tailormade service, and you will use your guest-related information for selective, pinpointed, specific marketing campaigns. Hogatex Starlight Front Office can do more than just check them in and check them out.this Hotel Management System gives you a wide range of options. However, each feature is devoted to a single aim enabling you to carry out professional, modern and more efficient hotel management.try it for yourself! We supply the software for your success! Searching Guest Card File Reservation

4 H ERE ARE THE FEATU GUEST INDEX AND GUEST HISTORY A central guest, company and travel agent index for Front Office, Sales & Marketing, Conference & Banqueting as well as International Financial Management The guest index layout is user-definable (you select the information you require, field descriptions, position and size etc.) Additional freely-definable index types (apart from the standard types, individual guest, company and travel agent) Guest search according to surname, first name, contact person, place of residence, telephone number or a whole range of other search criteria Administration of contact persons (companies, travel agents) and associates (individuals) Comprehensive search procedures with several search criteria (and/or function) The Windows version lets you send s directly from the guest index using Microsoft Outlook (the address is automatically transferred to Microsoft Outlook ) Records of your guest's requests - analysis of guest behaviour to allow targeted sales and marketing campaigns RESERVATIONS Individual and group reservations including allotment administration Flexible group administration system with editing modes for lines/columns and global alterations as well as automatic room allocation Convenient room sharer administration Powerful reservation search functions according to reservation number, guest or company name, room number, date of arrival/ departure, period of time, room category, nationality, package, group name Comprehensive rate management with package administration Room prices as well as rate management displayed in any currency including Euro. Automatic recall of favourite/preferred rooms Deposit administration with one or more payment amounts and deadlines Correspondence system based on Microsoft Word and fully integrated using OLE technology. Directly from the reservation menu you can automatically create a link to MS Word.You select your standard form for confirmations of reservation. Word automatically extracts the relevant guest data from Hogatex Front Office. Irrespective of whether you issue the confirmation of reservation for individual, company or group reservations.the integration with Word makes sure that your correspondence always looks professional, acting as a further recommendation for your hotel! Reservation alteration history Direct reservation option in a graphic room plan by simply highlighting the required period of time with the mouse Move around the room plan with the easy drag & drop function. Extend/ shorten visits simply by dragging with the mouse You can store room photos and location maps in a bitmap format so that you can quickly answer customers' questions on the phone Reservation with Word Integrati

5 Y OUR FRONT OFFICE SOFTWA RES THAT MAKE HOGATEX FRONT OFFICE AVAILABILITY Availability enquiries according to room type, room category, reservation status, allotments, free room numbers Graphic representation of availability in 35 different types of diagram Graphic room plan with availability indicator according to room numbers in almost any zoom function (scale up/scale down) Room Plan INTEGRATED MAILING MARKETING MODULE Generates labels or Microsoft Word Merge files Selects guests according to numerous criteria such as number of stays, turnover achieved, country, postal code area, segment code, birthday, age etc. EURO SUPPORT Folios printed in Euro and the national currency Room prices in Euro or any other currency Automatic balance display in national currency and Euro on Extended selection criteria enable intelligent links to the reservation and guest history files; you can carry out differentiated marketing campaigns. For instance, you compare a certain period with the same period in the previous year. On the basis of this comparison you select all of the guests who made reservations in the previous year, but who are not yet registered with a reservation for the same period this year (conventions, holidays, sporting events). Based on this, you send out a mailing reminding previous guests of the atmosphere and service range of your hotel - or pointing out your seasonal specials... Availability

6 RE HIGHLIGHTS AT A GLANCE: SUCH A VALUABLE TOOL IN YOUR MANAGEM BILLING Manages all forms of invoices/folios: individual folios, master folios, unit folios, and city ledger invoicing Efficient guest folio functions (split according to item, amount, department etc.); also allows access to special banqueting or speciality charges from the other Hogatex modules Definition of billing instructions, service transfers etc. Customisable guest folios, can be printed in up to 5 additional languages to the home language Automatic group checkout, can also be linked with printout of unit folios Takes into account the fiscal legislation in more than 40 countries and support multiple foreign currencies within each version. COMPLETE MICROSOFT OFFICE INTEGRATION Correspondence such as proposals, confirmations of reservations, billing reminders are automatically compiled in Word and printed, faxed* or sent by . CORRESPONDENCE HISTORY The system automatically archives the entire guest correspondence for each guest or company file so that it can be accessed chronologically in Microsoft Word format at the touch of a key This means that when a guest asks questions about the correspondence over the phone, these can be answered directly from the computer monitor. NIGHT AUDIT, LISTS AND STATISTICS Freely definable night audit Easy-to-learn list generation for the guest index and reservations areas More than 100 pre-compiled reports for the night audit, billing, reservations etc. areas are included Optional Actuate Report Writer/Generator for compiling complex reports and statistics A wide variety of statistics such as management and financial reports, sales, account statistics, nationalities, source and segment statistics, package statistics, Food and Beverage reporting, cancellation statistics, commission payments etc. Walk in Handeling Multiple Folios

7 NT KIT: INTERFACES TO EXTERNAL SYSTEMS Hogatex supplies several hundred interfaces to telephone systems, pay TV systems, key card systems, cash register/pos systems, drink dispenser, SMART card systems, energy management systems, yield management systems, as well as central reservation and GDS systems THE TECHNOLOGY BEHIND IT ALL Modern client-server architecture Open system designed for use with operating systems from various manufacturers. Possible server operating systems are e.g. UNIX (SCO UNIX, UnixWare, IBM AIX, SUN SOLARIS ) or Windows NT Server 4.0, and the workstations can use Windows 95/98 or Windows NT Workstation 4.0. Relational, transactionoriented database system PROGRESS with SQL interface Progress ProVision object-oriented 4GL development system (32 Bit) plus C++ OLE interfaces to Microsoft Word All interfaces to telephone, PAY-TV, key card systems, etc. run as background processes on the server, so Hogatex means you don't need interface gateway PC s. WINDOWS OR ASCII VERSION IT'S YOUR CHOICE! You will receive Hogatex Front Office as a Windows or a DOS version* (ASCII). The Windows version is completely integrated with Microsoft-Office. It's also possible within one installation to use Windows and DOS workstations (also Unix terminals) simultaneously. You can convert from dumb terminals to PC workstations at your own pace. No big outlay of cash for terminals. OPERATION Fully graphic user interface, clear and easy to use Operated by mouse, function keys or keyboard Permanent user guidance with help buttons and input help for each field Multi-language version: The user selects the language when starting Security: Extensive administration of access authorisation at user, program and function levels NON-STOP OPERATION No time-consuming reorganisation processes following a system stoppage. The Hogatex database reorganises itself fully automatically while you carry on working. Progress online backup feature: During backup you can carry on working with the Hogatex applications. Non-stop night audit: During the night audit you carry on working with all Hogatex applications, apart from a few minimal restrictions. WHEN CAN WE TALK ABOUT YOUR SUCCESS? Arrange your personal consultation! In Europe, Middle East, and Africa and for Hogatex Dealer Contact Information Contact us at: +49/89/ (Phone) +49/89/ (Fax) info@hogatex.de ( ) In the Americas contact us at: +1/ (Phone) +1/ (Fax) hogatex@aol.com ( ) You can find further information about us on the Internet: * Note: Not all features of the Windows version are available under the DOS (ASCII) version.

8 H OGATEX APPLICATIONS IN MODULE FORM This brochure was supplied by: THE INDIVIDUAL HOGATEX APPLICATIONS are designed in a fully modular way and can be freely combined depending on your wishes and customised to your hotel. For instance you can start with Front Office and later extend it with further modules such as the Sales & Marketing package or the Germany Hogatex Munich (headquarters): +49/(0)89/ (Phone) +49/(0)89/ (Fax) info@hogatex.de ( ) Hogatex Berlin: +49/(0)30/ (Phone) +49/(0)30/ (Fax) Conference & Banqueting package. The advantage of the uniform database concept is that you enter each set of data only once. Subsequently you can access it from any program in the Starlight HMS.That's how the Front Office, Sales & Marketing, Conference & Banqueting and International Austria sds-hogatex Vienna: +43/1/ (Phone) +43/1/ (Fax) info@sds-hogatex.at ( ) sds-hogatex Graz: +43/316/ (Phone) +43/316/ (Fax) Switzerland Hogatex Fenner Dietikon: Tel.: +41/(1)/ (Phone) Fax: +41/(1)/ (Fax) info@hogatex.ch ( ) Financial Management all use the same guest index and the same master data. So you save time and always use current data everything is updated in one central database. Czech Republic sds-hogatex Prag: +420/2/ (Phone & Fax) hogatex@comp.cz ( ) France Hogatex France: +33/(1)/ (Phone) +33/(1)/ (Fax) hogatex.france@wanadoo.fr ( ) United States Hogatex USA: +1/ (Phone) +1/ (Fax) hogatex@aol.com ( ) C HOOSE FROM THESE OPTIONS FOR YOUR HOTEL: HOGATEX STARLIGHT FRONT OFFICE HOGATEX STARLIGHT SALES & MARKETING HOGATEX STARLIGHT CONFERENCE & BANQUETING HOGATEX STARLIGHT INTERNATIONAL FINANCIAL MANAGEMENT INFOGENESIS TOUCH SCREEN POS SYSTEMS MERCHANDISE MANAGEMENT / INVENTORY CONTROL SYSTEMS WERKS YIELD MANAGEMENT HOGAREST POS SYSTEMS HOGANET INTERNET RESERVATION SOFTWARE