Point-of-Sale/Exception Monitoring System POS/EM. Operator s Manual

Transcription

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2 Point-of-Sale/Exception Monitoring System POS/EM POS/EM Operator s Manual

3 EQUIPMENT MODIFICATION CAUTION Equipment changes or modifications not expressly approved by Sensormatic Electronics Corporation, the party responsible for FCC compliance, could void the user's authority to operate the equipment and could create a hazardous condition. FCC COMPLIANCE This equipment has been tested and complies with the limits for a Class A digital device, according to Part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference when the equipment operates in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used according to these instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference. If this equipment is used in a residential area, users must correct the interference at their own expense. LIMITED RIGHTS NOTICE For units of the Department of Defense all documentation and manuals were developed at private expense and no part of it was developed using Government Funds. The restrictions governing the use and disclosure of technical data marked with this legend are set forth in the definition of limited rights in paragraph (a) (15) of the clause of DFARS Unpublished - rights reserved under the Copyright Laws of the United States. WARRANTY DISCLAIMER Sensormatic Electronics Corporation makes no representation or warranty of the contents of this manual and disclaims any implied warranties of merchantability or fitness. Sensormatic Electronics Corporation reserves the right to revise this manual and change its content without obligation to notify any person of these revisions. Copyright 1997 All rights reserved. No part of this manual may be reproduced in any form without written permission from Sensormatic Electronics Corporation. Sensormatic and the Sensormatic logo are registered trademarks of Sensormatic Electronics Corporation. Product names mentioned herein may be trademarks or registered trademarks of other companies. CSD 08/97

4 POS/EM Table of Contents About This Manual Introduction... vi What s In This Manual... vi Documentation Conventions...vii Related Documents...vii Ordering Documents...viii Getting Help...viii

5 Chapter 1 Chapter 2 About the POS/EM System An Introduction To POS/EM POS/EM Equipment POS/EM Terms Using The Mouse Using The POS/EM System Starting The POS/EM System Understanding The POS/EM Display The Event Menu The Main Menu Using A VCR With The POS/EM System Customizing The POS/EM Display Appendix A For Systems With 80-Column Printers: Sample POS/EM Printouts Event Audit Trail... A-2 Event Frequency Report... A-3 Appendix B For Systems With 40-Column Printers: Sample POS/EM Printouts Event Audit Trail... B-2 Event Frequency Report... B-3 iv POS/EM Operator s Manual

6 POS/EM About This Manual In This Chapter Introduction What s In This Manual Documentation Conventions Related Documents Ordering Documents Getting Help

7 Introduction The POS/EM Operator's Manual provides the information you need to set up and use your POS/EM system. It describes the POS/EM features and explains, step-by-step, the tasks you will perform when using the POS/EM system. It also serves as a continuing reference as you use your POS/EM system. After reading this manual, you will be able to set up the POS/EM system, use the system to document activity throughout your store, and review that activity at your leisure. This manual is written for people who use POS/EM to monitor activity at a store. It does not assume that you are an experienced computer operator. What s In This Manual This manual is organized as follows: Chapter 1, About the POS/EM System, introduces POS/EM, lists the equipment used with the system, describes the system s features, and defines terms specific to POS/EM. It also discusses your role as a system operator and provides instructions on using POS/EM menus and screens. Chapter 2, Using the POS/EM System, describes how to use your POS/EM system to detect and document point-of-sale activity. Appendix A, For Systems With 80-Column Printers: POS/EM Printouts, shows examples of and describes the information contained in an Event Audit Trail printout and an Event Frequency Report. Appendix B, For Systems With 40-Column Printers: POS/EM Printouts, shows examples of and describes the information contained in an Event Audit Trail printout and an Event Frequency Report. vi POS/EM Operator s Manual

8 Documentation Conventions This manual uses text in different ways to identify different kinds of information. italics monospace Note Used for terms that are specific to POS/EM and for text that requires emphasis; also used for document titles. Used for names of screens and menus, and any information that appears on a screen. Indicates a note. Notes call attention to any item of information that may be of special importance. Related Documents Other documents that provide information about POS/EM. The POS/EM Installation and Service Manual (document number ), provides detailed procedures for installing and servicing your POS/EM system. The POS/EM Quick Guide (document number V ), provides a quick reference for defining, deleting, activating, and deactivating exception events. It also explains POS/EM s event audit trail and event frequency report. The POS/EM Application Guide (document number ), provides examples to help you effectively configure your POS/EM system to meet the needs of your specific environment. About This Manual vii

9 Ordering Documents Getting Help If you need additional copies of the POS/EM Operator s Manual, or any other document that will help you use your POS/EM system, contact your local Sensormatic Sales Representative. The document number for this manual is Sensormatic provides a variety of support services to help you get the most from your POS/EM system. If you have a question about POS/EM operation, and you cannot find the answer in this manual, contact the Sensormatic Help Desk at If you would like additional training above and beyond the training provided by the Customer Support Specialist or the Customer Engineer, contact your Sensormatic Sales Representative to learn about supplemental training options. viii POS/EM Operator s Manual

10 CHAPTER 1 POS/EM About the POS/EM System In This Chapter An Introduction To POS/EM POS/EM Equipment POS/EM Terms Using The Mouse

11 An Introduction To POS/EM POS/EM (pronounced possum) is an acronym for Point-Of-Sale Exception Monitoring. The POS/EM system is a point-of-sale exception monitoring device that connects to your store s cash registers and camera surveillance system. POS/EM lets you monitor POS terminal (cash register) activity to discover and document suspicious sales transactions. It does this by monitoring your register data for sales transactions that you have designated as exceptions. When an exception occurs, POS/EM documents the exception by: Switching the VCR from time-lapse to real-time recording to record the register scene. Displaying the register scene on a video monitor in a back room or office. Highlighting the exception on the register receipt that overlays the video scene. Generating a one-line printout that summarizes the exception. Storing exception information for printing the daily Event Frequency Report. After the system documents an exception, it: Returns to routine surveillance, monitoring your register data according to the surveillance parameters you selected. Switches the VCR from real-time to time-lapse recording. Each midnight, the POS/EM system automatically prints a report of the exception events for the previous 24 hours. You can also obtain, at any time, a report of the current day s exception events. 1-2 POS/EM Operator s Manual

12 POS/EM Equipment Figure Chapter 1-1 shows the minimum components of a typical POS/EM system installation. This figure also shows the POS/EM s connection to the cash register. With the addition of a quad splitter and a multi-position switch box, you can monitor up to four cash registers with a single VCR and video monitor. Camera Cash Register Video Monitor Printer Interface VCR POS/EM Controller Mouse Camera Figure Chapter 1-1. Typical Minimum POS/EM Equipment About the POS/EM System 1-3

13 Although every store s system configuration differs slightly, the following components make up a typical minimum POS/EM installation. register POS/EM controller printer interface camera monitor mouse VCR printer The point-of-sale or cash register system used to execute sales related transactions. In this manual, the term register is used interchangeably with POS. Controls the POS/EM system for one register, including the switching of a time-lapse VCR. It can also control the targeting of a programmable camera (requires SensorVision) and the monitoring of one external switch event, such as a door switch or panic button. A surveillance site can have up to four controllers, each connected to the register it is monitoring. Connects a register to the POS/EM controller and converts the register data into POS/EM-understandable data. Provides video of the register scene or, if using a programmable dome, other locations in the store. Displays the live register scene; displays an overlay of the register receipt on the register scene; displays POS/EM menus. A pointing device used to control or program the POS/EM system. Records (in time-lapse mode) the register scene. When an exception event occurs, the VCR records (in real-time mode) the register scene along with an overlay of the register receipt. Prints a record of exception events as they occur, and prints summary event reports. If you want to monitor more than a single register, additional components are required. The addition of a quad splitter and a multi-position switch box lets you monitor up to four cash registers using a single VCR and video monitor. Figure Chapter 1-2 shows the maximum POS/EM system configuration. 1-4 POS/EM Operator s Manual

14 Camera Cash Register w/printer Interface POS/EM Controller Camera Cash Register w/printer Interface POS/EM Controller Camera Cash Register w/printer Interface POS/EM Controller Camera Cash Register w/printer Interface POS/EM Controller Video Monitor VCR Quad Splitter Multi-position Switch Box Mouse Printer Figure Chapter 1-2. Maximum POS/EM System Configuration About the POS/EM System 1-5

15 The following items are required if you want to monitor more than one register. multi-position switch box quad splitter multi-connector printer cable Connects a single mouse to up to four POS/EM controllers. A cable is also required to connect each controller to the switch box. Lets one monitor simultaneously display the video from up to four cameras. Connects up to four POS/EM controllers to one printer. 1-6 POS/EM Operator s Manual

16 POS/EM Terms The following terms are used to explain how the POS/EM system works. cash register click double-click cursor event monitoring or surveillance exception event external event highlight The point-of-sale or cash register system used to execute sales related transactions. Also known as electronic point-of-sale (EPOS) or electronic cash register (ECR). To quickly press and release one of the buttons on the mouse. Clicking selects an item on a POS/EM menu. To click a mouse button twice in rapid succession. You double-click a mouse button to exit event monitoring and to display the Event Menu. A blinking box that appears on the video monitor. It is the size of a text character and appears in a POS/EM window to indicate the currently selected item or text. The mode in which the system monitors cash register activities, reports external events, and displays camera video on the monitor. A record of some activity either at the cash register or from an external source that you have identified to be an exception to normal transactions. A void or refund can be an exception event; a broken door contact can also be an exception event. An event that occurs when an external device connected to the POS/EM controller is activated. An example of an external device is a door contact. To move the cursor to an item in a menu. You highlight items in a menu or data on a screen to identify action for the system to take or data you need. A highlighted item is displayed in reverse video. About the POS/EM System 1-7

17 menu mouse POS time-lapse VCR transaction window 24-hour clock A list of choices displayed on a screen. The choices are menu items. A pointing device used to control or program the POS/EM system. An acronym for point-of-sale. Also referred to as a cash register. A 24-hour VCR that switches from time-lapse recording to real-time recording in response to the occurrence of selected transaction exception events. An action, such as the sale of merchandise, taken at a cash register. An area on the video monitor that displays information. A way to specify time where hours have values between 0 and 24, rather than between 1 and 12. You do not provide AM and PM notation. For example: Specify For 00:00 Times starting at midnight 06:10 6:10 AM 12:00 Noon 16:45 4:45 PM 24:00 Times ending at midnight 1-8 POS/EM Operator s Manual

18 Using The Mouse The POS/EM system lets you make changes to the system operation through menus displayed on the monitor. You use a pointing device, or mouse, to display the menus and to make the changes you want. A POS/EM mouse looks similar to this: Cable connects to POS/EM Controller Left Button Right Button Center Button Palm Rest Figure 1-3. POS/EM Mouse The Sensormatic Customer Engineer who installs your POS/EM system connects the mouse to the POS/EM controller, and uses the mouse to initially set up your system. You must use the mouse to perform all menu operations. The mouse buttons perform the following functions: left button In event monitoring, double-click this button to display the Event Menu. In a menu or window, click this button to make a selection. right button In the Main Menu, click this button to resume event monitoring. In any other menu, click this button to return to the previous menu. center button This button, if it exists, is not used. About the POS/EM System 1-9

19 Think of the left mouse button as an ENTER button and the right mouse button as an EXIT button. Note When the monitor displays POS/EM menus: The system suspends event monitoring. Exception and external events are not displayed or recorded. If a menu remains idle for two minutes, the system restarts and resumes event monitoring. To use the mouse: 1. Place the mouse on a clean, flat surface near the monitor for example, on a desk top or counter. 2. Double-click the left button. This displays a menu on the monitor. The first item in the menu is in reverse video, called highlighted, to indicate that it is the current selection. 3. To highlight other menu items, slowly slide the mouse forward or back across the surface. 4. When the menu item you want is highlighted, click the left mouse button. This displays either another menu or a window that contains text information. 5. To close all menus, click the right mouse button once or twice. The system restarts and resumes event monitoring POS/EM Operator s Manual

20 CHAPTER 2 POS/EM Using The POS/EM System In This Chapter Starting The POS/EM System Understanding The POS/EM Video Display The Event Menu The Main Menu Using A VCR With The POS/EM System Customizing The POS/EM Display

21 Starting The POS/EM System Ensure that all system components are powered on, including the camera(s). After power is applied to the POS/EM system, the monitor displays the copyright screens, followed by the Name/Time/Date window and the Transaction window. The POS/EM system is now ready to use. Understanding The POS/EM Display The POS/EM monitor has a display that looks like the following sample. External Event Window Name/Time/Date Window External Event Event Menu Print event report (X) Print event report (Z) Define events Activate events Return to main menu Event Menu Transaction Window STORE NAME 09:15: Void Cosmetics 2.59 Cosmetics 2.59 Cosmetics 4.22 Magazine 3.95 Refund Cigarettes Cigarettes Film 3.19 Magazine 2.25 Magazine 1.95 Void Exception Event Video Scene Figure Chapter 2-1. The POS/EM Video Display 2-2 POS/EM Operator s Manual

22 The following is an explanation of each area of the display. video scene external event window name/time/date window transaction window event menu Shows the area of the store where the camera is aimed. Displays a message when a monitored device such as a door contact or a panic button is activated. Displays an 8-character store name followed by the current time and date. Displays register transactions as they occur, and highlights exception events. Lets you provide information and select tasks that change how the system operates. Menus are not displayed during normal event monitoring. The system continuously displays the video scene, Name/Time/Date window, and Transaction window. The External Event window appears only when the external device being monitored by the system is activated. You access the system menus only when you want to change how the system operates or when you want to generate an event report. The Event Menu The POS/EM system operates in the surveillance mode until you need to define new events or update previously-defined events. You use the system s Event Menu to define, activate, and deactivate exception events and to print event reports. Defining Exception Events Overview Although the next section, Defining Exception Events, provides step-bystep instructions, an overview of the process makes the procedures easier to understand. The main steps in defining an exception event are: 1. With the Transaction window displayed on the monitor, ring up on the cash register the items you want to define as exceptions. If applicable, include the cash value limit for each item. Using the POS/EM System 2-3

23 Defining Exception Events 2. Access the Event Menu and choose Define events. 3. On the Define Events screen, highlight an event number to define or change, then click the left mouse button. 4. On the Transaction window, highlight all of the characters of the event being defined. 5. On the Specify Cash Value Menu, highlight the cash value criteria for the event, then click the left mouse button. 6. Return the system to the surveillance mode. To define cash register transactions as exception events: 1. Close any open menu by clicking the right mouse button until the monitor displays the surveillance scene. The Transaction window displays the cash register record over the surveillance scene. 2. On the cash register, ring up those items you want to define as exception events. If an item has an associated cash value, enter the amount you want to use as the exception criteria. For example, if you want to define refunds of $10 or more as exceptions, ring up a refund of $9.99. The items appear in the register record in the Transaction window. Do not ring up additional items until you define the events displayed in this window. 3. To access the Event Menu, double-click the left mouse button. 2-4 POS/EM Operator s Manual

24 Event Menu Print event report (X) Print event report (Z) Define events Activate events Return to main menu Figure Chapter 2-2. The Event Menu 4. Highlight Define events and click the left mouse button. The Define Events window appears. It lists all exception events defined for your system. You can define up to 10 exception events. Using the POS/EM System 2-5

25 Define Events Click to select Event 1: Event 2: Event 3: Event 4: Event 5: Event 6: Event 7: Event 8: Event 9: Event 10: REPORT Figure Chapter 2-3. The Define Events Window When you access the Define Events window for the first time, nine of the ten entries are undefined. The window displays an undefined event as a dashed line ( ). You define each exception you want to monitor and record as an event, and update them as necessary. Note Event 10 is predefined as Report. This activates a special feature that prevents any report generated at the cash register from sending data to POS/EM. When the POS/EM controller sees Report in the data, the controller ignores all of the data following Report until there is a break in the data. You can reprogram Event 10 to use it as another type of exception. 2-6 POS/EM Operator s Manual

26 5. If you want to define a new event, highlight an undefined entry. If you want to change a previously-defined event, highlight that entry. Then, click the left mouse button. This closes the Define Events window and displays the Transactions window. A message window with instructions also appears for a few moments. 6. Move the cursor to the start of the text you want to define as an exception event, then click the left mouse button. Another message window with a short instruction appears for a moment. 7. Move the cursor to the end of the text you want to define as an exception event, then click the left mouse button. This highlights the line of text being defined as an event. Note A line of text being defined as an exception event can contain a maximum of 25 characters. If you have highlighted a register event that does not have a cash value (such as, No Sale or Void ), the system activates the event and it appears in the Define Events window. Then, when a cashier enters this type of transaction at the register, the POS/EM system displays and highlights the event on the register overlay displayed in the Transactions window. At this point you can return to step 5 to define another exception event, or you can skip to step 10 to exit from the Define Events window. If you have highlighted a register event that has a cash value (such as, Refund $9.99 ), the Specify Cash Value Menu appears. Using the POS/EM System 2-7

27 Specify Cash Value Menu Ignore cash value Greater than cash value Match cash value Less than cash value Figure Chapter 2-4. The Specify Cash Value Menu Following are the menu definitions: Ignore cash value. POS/EM always highlights this type of event, regardless of its cash value. Greater than cash value. POS/EM highlights this type of event only if its value is greater than the value of the selected sample event. For example, to highlight all refunds greater than or equal to $10, enter $9.99 for the sample event and choose this item. Match cash value. POS/EM highlights this type of event only if its value equals the value of the selected sample event. Less than cash value. POS/EM highlights this type of event only if its value is less than the selected sample event. 8. Highlight the cash value option you want for this event, then click the left mouse button. This closes the Specify Cash Value Menu and returns the Define Events window. Then, when a cashier enters this type of transaction at the register, the POS/EM system displays and highlights the event on the register overlay displayed in the Transactions window. 9. Repeat steps 5 through 8 for each exception event you want to define. 2-8 POS/EM Operator s Manual

28 10. When you finish defining exception events, click the right mouse button to close the Define Events window and return to the Event Menu. Then highlight Return to main menu, and click the left mouse button. Or, click the right mouse button with any menu item highlighted to return to the Main Menu. To reset the system and return to surveillance mode, highlight Quit, and click the left mouse button. Activating And Deactivating Exception Events The POS/EM system automatically activates an exception event as soon as you define it. Once activated, the system: Displays and highlights the event in the Transaction window when it is used at the cash register. Includes the event in the Exception Event Report. Creates a printout of the event, including the date and time it occurs. You can deactivate exception events and then later reactivate them. To deactivate and reactivate events: 1. Highlight Activate events on the Event Menu, then click the left mouse button. The Activated Events window appears. Using the POS/EM System 2-9

29 Activated Events > = Active >1: CHECK > : : : : : : : : : REPORT Figure Chapter 2-5. The Activated Events Window Note Activated events are preceded by a > symbol. 2. To deactivate or reactivate an exception event, highlight the event, then click the left mouse button to change the status of the selected event. 3. When you finish deactivating and reactivating events, click the right mouse button to return the Events Menu POS/EM Operator s Manual

30 Deleting Exception Events To delete an exception event: 1. Highlight Define events on the Event Menu, then click the left mouse button. The Define Events window appears. 2. Highlight the event you want to delete, then click the left mouse button. An instruction box appears. 3. As indicated in the on-screen instructions, click the right button to delete the event from the list and return to the Define Events window. 4. When you finish deleting events, click the right mouse button to return to the Events Menu. Printing Exception Event Reports Each midnight, the POS/EM system automatically prints an Event Frequency report of the exception events occurring during the previous 24 hours. At this time, it also clears the existing data from memory and starts a new event monitoring period. The report details how frequently, by hour, each event occurred during the 24-hour day. The report also identifies the register, the date, and the 24-hour report period. You can also print an up-to-the-minute Event Frequency report at any time during the day. The Event Menu gives you two report-printing options: Print event report (X) Print event report (Z) Prints the Event Frequency report and continues to accumulate data for the current monitoring period. Prints the Event Frequency report, clears the existing data from memory, and starts a new event monitoring period. Using the POS/EM System 2-11

31 To print the Event Frequency report: 1. Highlight Print event report(x) or Print event report(z) on the Event Menu, then click the left mouse button. This generates the event report. The report contains the following information: A header containing the type of report and the date of the report The period of time the report covers Numbered columns that represent one-hour blocks over the previous 24 hours A list of each of the exception events defined for the system The number of times an event occurred during each hour in the 24- hour period For examples of Exception Event reports, see the appendixes in this manual. 2. Highlight Return to main menu, then click the left mouse button to return to the Main Menu POS/EM Operator s Manual

32 The Main Menu You perform system tasks by making selections from the Main Menu. To access the Main Menu, click the left mouse button whenever the system is performing normal event monitoring. This causes the Event Menu to appear. Highlight Return to main menu on the Event Menu, then click the left mouse button. Figure Chapter 2-6 shows the Main Menu. Main Menu Set time Set date Define events Service Use User Lock System Version Quit Figure Chapter 2-6. The Main Menu The following is a description of the Main Menu items: Set time Set date Define events Service Use User Lock Updates the time display. Updates the date display. Identifies cash register exception events and generates event reports. Lets a Sensormatic Customer Engineer set up your system, including setting the store name and changing the PIN number. Locks the system in surveillance mode. To enter or exit this mode requires a PIN number. The default Pin number is Using the POS/EM System 2-13

33 System version Quit Displays the copyright notice and version of the POS/EM system. Closes the Main Menu and returns the system to event monitoring. This section provides instructions for setting the time and date, locking the system, displaying the system version, and exiting from the POS/EM Main menu. When you access the Main Menu, the system suspends event monitoring until you close this menu. Events that occur while you are using the Main Menu are not displayed, recorded, or printed in the event log. Unless otherwise stated, each set of instructions assumes that you are starting from the Main Menu. Setting The Time Your system displays and records time in a 24-hour clock format; hours have a value between 0 and 23. Set Time Menu Set hours Set minutes Return to main menu Figure Chapter 2-7. The Set Time Menu To set the time: 1. Highlight Set time on the Main Menu, then click the left mouse button. The Set Time Menu (Figure Chapter 2-7) appears POS/EM Operator s Manual

34 Setting The Date 2. To adjust the setting for hours, highlight Set hours. If you do not need to adjust the setting for hours, proceed to step Click the left mouse button. This increments the hour by one. You can hold down the left mouse button to scroll through the range of hours. Release the button to select the displayed value. 4. To adjust the setting for minutes, highlight Set minutes. If you do not need to adjust the setting for minutes, proceed to step Click the left mouse button. This increments the minutes by one. You can hold down the left mouse button to scroll through the range of minutes. Release the button to select the displayed value. 6. Highlight Return to main menu, then click the left mouse button. Or, click the right mouse button with any menu item highlighted to return to the Main Menu. Your POS/EM system displays the date in either of two formats: MM-DD-YY DD-MM-YY In either format, MM is two digits representing the month, DD is two digits representing the day, and YY is two digits representing the year. Using the POS/EM System 2-15

35 Set Date Menu Set days Set month Set year Return to main menu Figure Chapter 2-8. The Set Date Menu To set the date: 1. Highlight Set date on the Main Menu, then click the left mouse button. The Set Date Menu appears. 2. To adjust the setting for days, highlight Set days. If you do not need to adjust the setting for days, go to step Click the left mouse button. This increments the day by one. You can hold down the left mouse button to scroll through the list of days. Release the button to select the displayed value. 4. To adjust the setting for months, highlight Set month. If you do not need to adjust the setting for months, go to step Click the left mouse button. This increments the month by one. You can hold down the left mouse button to scroll through the list of months. Release the button to select the displayed value. 6. To adjust the setting for the year, highlight Set year POS/EM Operator s Manual

36 If you do not need to adjust the setting for the year, go to step Click the left mouse button. This increments the year by one. You can hold down the left mouse button to scroll through the list of years. Release the button to select the displayed value. 8. Highlight Return to main menu, then click the left mouse button. Or, click the right mouse button with any menu item highlighted to return to the Main Menu. Locking The Surveillance Mode You can lock the POS/EM system in the surveillance mode to prevent unauthorized access that could take the system out of event monitoring. Once locked, you must unlock the system to make any menu changes. For security reasons, you must use a PIN number to lock or unlock the system. Enter PIN Number > Lock Unlock Figure Chapter 2-9. The Enter PIN Number and Lock/Unlock Windows To lock or unlock the system: 1. Highlight User Lock on the Main Menu, then click the left mouse button. The Enter PIN number window appears. Using the POS/EM System 2-17

37 2. Highlight and click (using the left mouse button) the PIN numbers. Unless changed, is the default PIN number. As you click each number, an asterisk (*) appears on the line to the right of the > symbol. After you click the last number, the Lock/Unlock window appears. 3. Highlight Lock or Unlock, then click the left mouse button. Displaying The System Version The system resets in the selected mode. You can display the following information about the system: Version of POS/EM installed at your store Copyright notice To display the system information: 1. Highlight System version on the Main Menu, then click the left mouse button. A window displaying the POS/EM version number, copyright notice, and any information about the type of cash register system appears. 2. Click the left mouse button to return to the Main Menu. Returning To Event Monitoring You must return the POS/EM system to the surveillance mode (event monitoring) after you have made system changes. To exit from the Main Menu and return to event monitoring: 1. Highlight Quit on the Main Menu, then click the left mouse button. The Quit Menu appears POS/EM Operator s Manual

38 2. To return to the Main Menu, highlight Return to main menu, then click the left mouse button. Otherwise, highlight Return to Event monitoring, then click the left mouse button. This closes all open menus and resets the system. When POS/EM completes resetting, it automatically resumes monitoring register events and external events. Using A VCR With The POS/EM System The POS/EM system uses a VCR to record activity at your store and to record events as they happen. The VCR records exception events and external events at full (real-time) speed; other activity is recorded at a timelapsed rate of five frames per second. Time-lapse recording compresses 24 hours of non-exception event activity onto three hours of video tape. Your Sensormatic Customer Engineer can explain how to operate your particular VCR. Follow these guidelines for using the VCR with the POS/EM system. Locate the VCR in an area where it cannot be tampered with. Use a set of tapes in rotation. This provides you with a taped record of all activity for the previous two weeks. You can retain a tape that contains important footage and replace it in the rotation with a new tape. Replace the previous day's tape with the next one in the rotation. Verify that the time-lapse setting on the VCR is correct. Ensure that the VCR is recording. Store the tapes in a secure location. Using the POS/EM System 2-19

39 Customizing The POS/EM Display The Sensormatic Customer Engineer who installs your system can customize the following features for you: The size of the Transaction window. The border around the Transaction window. The location of the Transaction window. The location of the External Event window. The formats for dates and times displayed in the Name/Time/Date window. The location of the Name/Time/Date window. The length of time that the VCR tapes an exception event or an external event at full speed. The display of an eight character code that identifies a store or department where taping takes place. Change the system s PIN number. Contact your Sensormatic Customer Engineer if you want to change any of these features after they are defined POS/EM Operator s Manual

40 APPENDIX A POS/EM For Systems With 80-Column Printers: Sample POS/EM Printouts Two printouts are available with the POS/EM system. The first printout lists exception events that are printed as they occur during event monitoring. It is called the Event Audit Trail. An example of this printout appears in this appendix. The second printout is the Event Frequency Report. It provides a table that lists how frequently each exception event occurred over each of the 24 hours in a day. An example of the report appears in this appendix.

41 Event Audit Trail The following is an example of an Event Audit Trail printout. : 1 : GREETING CRD :47:44 : 1 : GREETING CRD :47:47 : 1 : VOID :48:22 : 2 : REFUND :57:13 Column 1 Column 2 Column 3 Column 4 The system prints each exception event on a single line. The following describes the printout. Column 1 Column 2 Column 3 Column 4 The number of the POS/EM controller that is connected to the register where the event occurred. The type of exception event. The amount of the exception event. The time the exception event occurred. A-2 POS/EM Operator s Manual

42 Event Frequency Report The following is an example of an Event Frequency Report. Register Events Summary Event Frequency Report for period from 20:03: to 19:45: Event 1: :Void Event 2: :No Sale Event 3: :Check Event 4: :Credit Card Event 5: :Alcoholic Beverages Event 6: :Cigarettes > Event 7: :Video Rental Event 8: : Event 9: : Event 10: :REPORT External Event: Power Event: For Systems With 80-Column Printers: Sample POS/EM Printouts A-3

43 Each of the events on this Event Frequency Report is self-explanatory, with the exception of the last three events. Event 10: :REPORT defines certain information from a cash register. This information, such as an end-of-day-total report that a store would run on a cash register, is not to be used for event monitoring. External Event: reports an event that was triggered by an external relay, such as a door contact or a panic button near the cash register. Power Event: reports when power to the POS/EM system is turned off and then on again. When power is restored to the POS/EM system, it sends a line to the printer indicating the time power was restored. For information about defining events and printing Event Frequency Reports, see Chapter 2, Using the POS/EM System. The following describes each component of the Event Frequency report: Header Report span 24-hour time blocks Event and frequency Identifies the report and the date the report was printed. Identifies the period of time the report covers, which is the span of time since the report was last printed. Divides a day into 24 one-hour blocks based on a 24-hour clock. For example, 20 represents 8 p.m. to 9 p.m. on a 12-hour clock. Identifies a defined exception event type and the number of times it occurred each hour of the 24-hour day. This report is identical for both Event Frequency Reports (X) and (Z). However, when an you print Event Frequency Report (Z), all event totals are reset to zero. Following the printing of the report, exception event tallies again begin accumulating. A-4 POS/EM Operator s Manual

44 APPENDIX B POS/EM For Systems With 40-Column Printers: Sample POS/EM Printouts Two printouts are available with the POS/EM system. The first printout lists exception events that are printed as they occur during event monitoring. It is called the Event Audit Trail. An example of this printout appears in this appendix. The second printout is the Event Frequency Report. It provides a table that lists how frequently each exception event occurred over each of the 24 hours in a day. An example of the report appears in this appendix.

45 Event Audit Trail The following is an example of an Event Audit Trail printout. 1 : GREETING CRD :47:44 1 : GREETING CRD :47:47 1 : VOID :48:22 2 : REFUND :57:13 Column 1 Column 2 Column 3 The system prints each exception event on a double line. The following describes the printout. Column 1 Column 2 Column 3 Column 2, second line The number of the POS/EM controller that is connected to the register where the event occurred. The type of exception event. The amount of the exception event. The time the exception event occurred. B-2 POS/EM Operator s Manual

46 Event Frequency Report The following is an example of a 40-column Event Frequency Report. Register Event Report(X) 17 May 1997 Report from Unit 1 Event Frequency Report for period from 00:00:00 on 16 May 1997 to 00:00:00 on 17 May > = Active Event Time: >Event 1 :VOID >Event 2 :No Sale >Event 3 :Check >Event 4 :Credit Card >Event 5 :Alcoholic Beverages >Event 6 :Cigarettes > >Event 7 :Video Rental Event 8 : Event 9 : >Event 10 :REPORT >External event Reset or Power event Time: >Event 1 :Void >Event 2 :No Sale For Systems With 40-Column Printers: Sample POS/EM Printouts B-3

47 Each of the events on this Event Frequency Report is self-explanatory, with the exception of the last three events. Event 10 :REPORT defines certain information from a cash register. This information, such as an end-of-day-total report that a store would run on a cash register, is not to be used for event monitoring. External event: reports an event that was triggered by an external relay, such as a door contact or a panic button near the cash register. Reset or Power event: reports when power to the POS/EM system is turned off and then on again. When power is restored to the POS/EM system, it sends a line to the printer indicating the time power was restored. For information about defining events and printing Event Frequency Reports, see Chapter 2, Using the POS/EM System. The following describes each component of the Event Frequency report: Header Report span 24-hour time blocks Event and frequency Identifies the report and the date the report was printed. Identifies the period of time the report covers, which is the span of time since the report was last printed. Divides a day into 24 one-hour blocks based on a 24-hour clock. For example, 20 represents 8 p.m. to 9 p.m. on a 12-hour clock. Identifies a defined exception event type and the number of times it occurred each hour of the 24-hour day. This report is identical for both Event Frequency Reports (X) and (Z). However, when an you print Event Frequency Report (Z), all event totals are reset to zero. Following the printing of the report, exception event tallies again begin accumulating. B-4 POS/EM Operator s Manual

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