NEC SIP DECT SOLUTIONS ADMINISTRATOR GUIDE

Transcription

1 NEC SIP DECT SOLUTIONS ADMINISTRATOR GUIDE INT-2047 (GEN) Issue 1.0

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3 NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced without prior written approval of NEC Unified Solutions, Inc. The equipment described in this manual should only be installed and maintained by professional and qualified engineers in accordance with the procedures and instructions described in this manual. Copyright 2008 NEC Infrontia, Inc N. State Highway 161 Irving, TX Technology Development

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5 Preface This manual describes how to use the DAP Manager for configuring and maintaining a NEC SIP DECT Solutions system. This manual does not describe how to install a NEC SIP DECT Solutions system. This is done in the NEC SIP DECT Solutions Technician Guide. The following tasks are described in this manual: how to manage subscriptions; how to prepare subscriptions for another system; how to manage DECT Access Points (DAPs); how to create and restore a backup of subscription data. Disclaimer: Our products are subject to continual development and improvement. Therefore, while the information in this document was complete when it was written, additions or modifications to the product after that date may cause changes to the technical and functional specifications. No rights can be derived from this document.

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7 Regulatory GENERAL INFORMATION The DECT access points described in this manual have no direct connection to the public telephone network. These access points are connected to the NEC Phone system by means of an Ethernet based IP connection (Internet Protocol) of which the details are described in this manual. Refer to the NEC Phone manuals for details about the connection of this telephone system to the public telephone network. The equipment described in this manual should only be installed and maintained by professional and qualified engineers in accordance with the procedures and instructions described in this manual. REGULATORY INFORMATION FOR WIRELESS PHONE - UNITED STATES Modifications not expressly approved by NEC Unified Solutions, Inc. could void the user's authority to operate the equipment. Privacy of communications may not be ensured when using this telephone. EXPOSURE TO RADIO FREQUENCY (RF) SIGNALS The access point is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on the safety standards previously set by both U.S. and international standards bodies. These standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter. The radiating element of the base station should be installed during operating at a separation distance greater than 20 cm between user and device. The device complies with the requirements for routine evaluation limits. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: NEC SIP DECT Solutions Administrator Guide R-1

8 Issue 1.0 NEC Reorient or relocate the equipment or antenna. Increase the separation between the equipment and receiver. Consult the dealer or an experienced radio/tv technician for help. SERVICE REQUIREMENTS If equipment malfunctions, all repairs must be performed by an authorized agent of NEC Unified Solutions, Inc. or by NEC Unified Solutions, Inc. The user requiring service is responsible for reporting the need for service to an NEC Unified Solutions, Inc. authorized agent or to NEC Unified Solutions, Inc. CSA This equipment has been listed by CSA International under master contract number and found to comply with standard UL / CSA for Information Technology Equipment. R-2 Regulatory

9 TABLE OF CONTENTS Introduction Subscriptions How to Start DAP Manager... 3 How to Subscribe a Handset How to Disable Subscription How to Remove a Subscription for DAP Manager How to Remove Subscription for Handset How to Change the Extension Number of an Handset that has been Subscribed Access Points History How to Backup Subscription Data How to Restore Subscription Data How to View and Save the Log File Get Archive Getting an Archive NEC SIP DECT Solutions Administrator Guide i

10 Issue 1.0 NEC THIS PAGE INTENTIONALLY LEFT BLANK ii Table of Contents

11 LIST OF FIGURES Figure 1 Main Window... 1 Figure 2 Selecting DAP Configurator... 3 Figure 3 Network Card Not Properly Installed Error Message... 4 Figure 4 IP-DECT Configurator Screen... 4 Figure 5 IP-DECT Configurator - Network Card Settings Screen... 5 Figure 6 IP-DECT Configurator - DAP Configuration, DAP Controller Configuration, PBX IP Configuration... 6 Figure 7 IP-DECT Configurator - Network Settings... 7 Figure 8 IP-DECT Configurator - SIP Settings... 8 Figure 9 IP-DECT Configurator - DECT Settings... 9 Figure 10 IP-DECT Configurator - Customer Information Figure 11 IP-DECT Configurator - Save Configuration Files Figure 12 IP-DECT Configurator - Warnings Figure 13 DECT Access Points Window Figure 14 Select Archive File Window Figure 15 Save Archive File Window NEC SIP DECT Solutions Administrator Guide iii

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13 Introduction This section provides an overview of the DAP Manager application. It guides you through the main window. The DAP Manager application can be accessed from Start>Programs>DAP Controller>DAP Applications>IPDECT Manager or through Internet Explorer ( In either way, Figure 1 Main Window is displayed when you access DECT Manager application. Figure 1 Main Window NEC SIP DECT Solutions Technician Guide 1

14 Issue 1.0 NEC This Main Window is divided into the following four sections. The sections, which are described below, are indicated on Figure 1 Main Window on page Menu List Menu list displays the features offered by the NEC SIP DECT Solutions system. These include: Subscriptions provides access to subscription management. Access Points reboots the DECT Access Points (DAPs) and allows you to view the configuration data. The numbers between parenthesis (i.e., 1/1) indicate the number of present / working Access Points. Add Number Range allows you to enter the available extension numbers. Backup allows you to create a backup of the subscription data. Restore allows you to restore the subscription data. History allows you to view history of the DECT Access Points status. Pack Up & Go allows you to prepare subscription data for use in another system and to export multi-site subscriptions. 2. Task List This section provides the available tasks for a feature. For example, the feature Subscriptions (feature name displayed above the tasks) includes the tasks: Enable, Disable, Terminate and Delete Number. 3. Information Area This section provides an area for notes or additional information. 4. Work Space This section allows you to enter or view data. 2 Introduction

15 NEC Issue 1.0 Subscriptions Before a handset can be used, it must be subscribed to the system. That means that it must be registered by the DAP Manager. You remove the subscription data from the system and from the handset using Disable. The Terminate option only removes it from the system. HOW TO START DAP MANAGER Actions: 1. Start the DAP configurator tool by clicking Start, All Programs, DAP Controller, DAP Applications, DAP Configurator. Figure 2 Selecting DAP Configurator 2. If you did not assign a fixed IP address to your network card, you see the error message indicated in Figure 3 Network Card Not Properly Installed Error Message. If this error message appears, refer to the NEC SIP DECT Solutions Technician Guide for information about setting up the Network Adapter for IP DECT and follow the steps for assigning an IP address to the network card. If the ERROR message is not displayed, proceed to Step 4. NEC SIP DECT Solutions Technician Guide 3

16 Issue 1.0 NEC Figure 3 Network Card Not Properly Installed Error Message 3. Start the DAP Configurator. If this is the first time that configurator is started, Figure 4 IP-DECT Configurator Screen is displayed. If starting the DAP Configurator after the system is configured, Figure 5 IP-DECT Configurator - Network Card Settings Screen on page 5 is displayed with additional buttons available. Figure 4 IP-DECT Configurator Screen 4 Subscriptions

17 NEC Issue If you are creating a new system, click New System. If you are working with an existing system, click Modify System and select the system you want to configure. Figure 5 IP-DECT Configurator - Network Card Settings Screen 5. Click the button that is applicable, normally it is New System. Refer to Figure 6 IP-DECT Configurator - DAP Configuration, DAP Controller Configuration, PBX IP Configuration on page Click the General button and enter the System Name. Enter the firmware file name (e.g., 4910b404.dwl) for the access points in the AP200 package field. 7. When the screen is complete, click Apply. 8. Click the IP Settings button. In the DC IP address field, enter the address of the PC the IP Dect configurator is running on or click This PC IP button to automatically fill it in. 9. In the CPU IP address field, enter the IP address of the NEC Telephone System VoIPDB. All other default settings should be all right to leave at default. 10. Click Apply. NEC SIP DECT Solutions Technician Guide 5

18 Issue 1.0 NEC Figure 6 IP-DECT Configurator - DAP Configuration, DAP Controller Configuration, PBX IP Configuration 11. Click the Network Settings button. When asked for a password, enter NEC-DECT. (Refer to Figure 7 IP-DECT Configurator - Network Settings on page 7.) 12. In the Select Network card connected to the IP DECT system field, choose the Network Interface Card the configurator uses to communicate with the DAPs. Verify that the address automatically populates. 13. If the TFTP server is to run on this machine, check the Run TFTP server on this PC box. If needed, define the TFTP folder. 14. If the DHCP server is to run on this machine, check the Run DHCP server on this PC box. Define the DAP IP range, Subnet Mask, and Default gateway the DAPs should use. 15. Click Apply. 6 Subscriptions

19 NEC Issue 1.0 Figure 7 IP-DECT Configurator - Network Settings 16. Click the SIP Settings button, and define the Local Time Zone. (Refer to Figure 8 IP- DECT Configurator - SIP Settings on page 8.) 17. Click the More button at the bottom of the screen. In the Configuration items section, located on the right side of the screen, check the mwi_support=item and choose yes in the confirmation window. 18. Click Apply. NEC SIP DECT Solutions Technician Guide 7

20 Issue 1.0 NEC Figure 8 IP-DECT Configurator - SIP Settings 19. Click the DECT Settings button. (Refer to Figure 9 IP-DECT Configurator - DECT Settings on page 9.) 20. Enter the PARI and Country Code. 21. Click the More button at the bottom of the page. 22. In the Advanced DECT Settings section, click 0, 1, 2, 3, 4 in the Use carriers field until they each have a box. 23. Click Apply. 8 Subscriptions

21 NEC Issue 1.0 Figure 9 IP-DECT Configurator - DECT Settings 24. Click the Customer Information button and define any information that must be saved with the site configuration. (Refer to Figure 10 IP-DECT Configurator - Customer Information on page 10.) 25. Click Apply. NEC SIP DECT Solutions Technician Guide 9

22 Issue 1.0 NEC Figure 10 IP-DECT Configurator - Customer Information 26. Click the Save System button, located on the left side of the screen. The screen shows all the configuration files to update. (Refer to Figure 11 IP-DECT Configurator - Save Configuration Files on page 11.) 10 Subscriptions

23 NEC Issue 1.0 Figure 11 IP-DECT Configurator - Save Configuration Files 27. Copy the firmware file into the following directory: C:\Documents and Settings\All Users\Application Data\NEC\DAP Controller\<system name>\ Where <system name> is the name you defined on the General page in Step 6. on page 5. Application Data is a hidden folder and may not be displayed. If this is the case, from the tools menu, select Folder Options/View tab/show Hidden Files and Folders radio button. 28. Click the Activate/Deactivate/System Status button on the left side of the screen. 29. Click Activate All. NEC SIP DECT Solutions Technician Guide 11

24 Issue 1.0 NEC Figure 12 IP-DECT Configurator - Warnings 30. Two warnings may be displayed on this screen (Figure 12 IP-DECT Configurator - Warnings). The first warning indicates that the DHCP Server in the NEC Telephone System should be inactive. DAPs should get their IP configuration from the DHCP Server that is running on your DAP Controller/Manager PC. The second warning indicates that there is no firmware file in the TFTP directory. If you get this firmware file warning, confirm that the firmware file (4910b404.dwl) is in the following directory: C:\Documents and Settings\All Users\Application Data\NEC\DAP Controller\ <system name>\ Where <system name> is the name you defined on the General page in Step 6. on page 5. Application Data is a hidden folder, and may not be displayed. If this is the case, from the tools menu, select Folder Options/View tab/show Hidden Files and Folders radio button. 12 Subscriptions

25 NEC Issue 1.0 The file name of the firmware should match the file name that is specified in Step 6. on page 5 in this procedure. When the system is activated, an Internet Explorer window is automatically started, showing the DECT Manager interface. You can close this window now. The system is activated and all relevant services are started. Click Exit to finish the configuration procedure. 31. Reboot all AP200S, power down and power up. HOW TO SUBSCRIBE A HANDSET Preconditions: Verify that the extension number has been assigned in the DAP Manager and also in the NEC system to which the NEC SIP DECT Solutions system is connected. Have the handset ready. Actions: 1. Select the required available extension number(s). If the required number is not visible, you may need to select another page. The page number is displayed in the top and bottom rows of the subscriptions table. In the example there is one page. To select a range of numbers, choose the first in the range, then hold the shift key and click the last in the range. 2. Click Enable (or press shift + E). The PIN is shown. A Personal Identification Number (PIN) is generated by the DAP Manager on each subscribe operation and only displayed while the subscription status is enabled. 3. Enter the PIN from the handset within 15 minutes. If the PIN is not entered within 15 minutes, the subscription mode is terminated for that specific extension number and the subscription process must be started from the beginning. NEC SIP DECT Solutions Technician Guide 13

26 Issue 1.0 NEC HOW TO DISABLE SUBSCRIPTION Actions: 1. Select the required available extension number(s). To select a range of numbers, choose the first in the range, then hold the shift key and click the last in the range. 2. Click Disable. Additional Information: When a subscription is disabled, it is put in the blacklist. The system tries to reach the handset and remove the subscription data from it. If the system is successful in reaching the handset and removing the subscription, the extension is free again and the handset can be registered with another extension number. You cannot make and receive calls while the handset is disabled. HOW TO REMOVE A SUBSCRIPTION FOR DAP MANAGER Use caution when using this option. Only use it if the handset is no longer available (e.g., broken or lost). When a subscription is removed, the subscription data in the handset is not cleared. The subscription data in the handset must be cleared manually after the subscription has been removed. Actions: 1. Select the required available extension number(s). To select a range of numbers, choose the first in the range, then hold the shift key and click the last in the range. 2. Click Terminate. 14 Subscriptions

27 NEC Issue 1.0 HOW TO REMOVE SUBSCRIPTION FOR HANDSET Follow this procedure to remove the subscription from the NEC C124 DECT Handset only if the DAP Manager cannot reach the handset. Actions: 1. Press the OK button on the NEC C124 DECT Handset to enter the system menu. 2. Arrow up (three times) to the Reg. Menu and press OK. 3. Arrow down to Cancel HS and press OK. 4. Press OK when the display shows. Cancel HS Confirm? Once complete, the handset display will show: Unregistered HOW TO CHANGE THE EXTENSION NUMBER OF AN HANDSET THAT HAS BEEN SUBSCRIBED Actions: 1. Select the required available extension number(s). 2. Click Disable. 3. When the status changes to Free, the subscription data is removed from the handset and the system. 4. In the DAP Manager select the new required extension number. 5. Click Enable or press shift + E. The PIN is shown. 6. Enter the PIN from the handset within 15 minutes. NEC SIP DECT Solutions Technician Guide 15

28 Issue 1.0 NEC Access Points The DECT Access Point (DAP) is the actual DECT transmitter/receiver. When you click on Access Point in the menu list, the following screen is displayed. Figure 13 DECT Access Points Window DECT Access Points (DAPs) are identified by their Radio Part Number (RPN). In the work space, the DAP Manager displays the status of the present DAPs. The other information is for the engineer. It is generated by the system and cannot be changed. It is possible to change the RPN of a DAP by editing the RPN field. This should only be done by the install technician or someone familiar with RPN synchronization. Refer to the NEC SIP DECT Solutions Technician Guide for more information. 16 Access Points

29 NEC Issue 1.0 In the task area, Reboot, Reboot All, and Delete are displayed. You may want to reboot a DAP for a software upgrade or if the DAP is not functioning properly. Use Delete to remove radios that are defective and can no longer be repaired. HOW TO BACKUP SUBSCRIPTION DATA Actions: 1. Click Backup. 2. In the File Download window, enter an understandable name for this file (the default name is Backup.zip). 3. Click Save. HOW TO RESTORE SUBSCRIPTION DATA Actions: 1. Click Restore. 2. Enter the name and location of the backup file (the default name is Backup.zip) or browse to it. 3. Click Open. 4. Click OK. The file will now be uploaded and the DAP controller service is automatically restarted. In the information area you will see a message indicating restore has succeeded. NEC SIP DECT Solutions Technician Guide 17

30 Issue 1.0 NEC History This option allows you to view the reboot history of the DECT Access Points for diagnostic purposes. HOW TO VIEW AND SAVE THE LOG FILE Actions: 1. Click History. 2. Another Internet Explorer window will open the DAP-History.txt file. To save it to a file, choose File>Save As in Internet Explorer. 18 History

31 NEC Issue 1.0 Get Archive The Get Archive option creates a file with all relevant system settings, third line maintenance data and performance data. If there are problems in the system, the archive file may be used by NEC for further analysis. GETTING AN ARCHIVE Actions: 1. Click Get Archive menu item. 2. The Figure 14 Select Archive File Window is displayed. Figure 14 Select Archive File Window 3. You have the following options: Generate and save a new archive file This is an archive file created when you click OK. Save the nightly generated archive file Each day, at midnight, an archive is automatically created. When you select the option Save the nightly..., a copy of the automatically generated file is created. 4. When Figure 15 Save Archive File Window is displayed, select Save. NEC SIP DECT Solutions Technician Guide 19

32 Issue 1.0 NEC Figure 15 Save Archive File Window 5. When the next window is displayed, indicate the location where you want the file saved. 20 Get Archive

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34 NEC SIP DECT SOLUTIONS Administrator Guide NEC Unified Solutions, Inc. Issue 1.0