Advanced Master (MS) Air Transport Management. Programme. La référence aéronautique

Transcription

1 2013 Advanced Master () Air Transport Programme La référence aéronautique

2 ADVANCED MASTER () AIR TRANSPORT MANAGEMENT Mastère Spécialisé OBJECTIVES Companies in the air transport sector have come to recognise today s extremely competitive economic and financial climate as a fact of life, calling on them to demonstrate considerable powers of adaptability. The Mastère Spécialisé () Air Transport offers a systematic approach to air transport by examining it from the viewpoints of economy, operational working methods, marketing and financial strategies, productivity and management of human resources in airline companies and finally the major issues and strategies of air transport in the future. It therefore covers all the subjects, which are essential for a career in the air transport field. As a leading provider of global aviation solutions and professional development programmes, ENAC develops human capital for tomorrow s air transport industry. Thus the () Air Transport aims precisely at training and preparing these specialists. 1

3 ADVANCED MASTER () AIR TRANSPORT MANAGEMENT Mastère Air Transport Spécialisé Programme The () Air Transport is a one-year full time programme organised into 2 parts: al and Theoretical: six-months of intensive in-class lectures Throughout this period, case studies will be treated Weekly exams will be conducted to validate each module Airport and Airline Company visits will be organised Practical training in a professional environment: six-months internship in a professional environment, either in France or abroad. A tutor from the host organisation supervises this training. It gives rise to a final written report, which must be defended in front of a coeducational jury composed of ENAC and TBS instructors, the company delegate and professionals. 2

4 Part (From October to March) The academical and theoretical part is composed of 15 modules (1-2 weeks each). Module Director Hr MTA01 Aircraft and Air Transport System Pascal DUVAL ENAC 30h MTA02 International and European Civil Aviation Law Yves LAVIGNE WAT World Assets Transition 30h MTA03 Air Transport Economics and Nathalie LENOIR, Louis THWAITES ENAC/ Université Concordia (Montréal) 30h MTA04 Air Transport Security Mathieu GUALINO ENAC 30h MTA05 Sustainable Development Didier VERGEZ ENAC 30h MTA06 Airline Operations Lionel FARA MTA07 Team Marc RAYNAL Air France - KLM MR International 60h 30h MTA08 Human Resource Jean-Claude CROS Air France - KLM 60h MTA09 Economics and Financial Anne RIVIERE, Bertrand D YVOIRE TBS / Dassault Falcon Service 60h MTA10 Marketing Nicole MIQUEL- BELAUD, Carlo LOGLI TBS / Alenia Aeronautica 68h MTA11 Tourism and Air Freight François VELLAS, Didier LAUNEZ USS / DGAC 33h MTA12 Air Passengers and Quality of Service Marc DEBY Consultant 28h MTA13 Ground Handling Michel RAGOT Consultant 34h MTA14 Communication and Crisis Martine DEL BONO BEA 30h MTA15 Airline Company Strategy Gilles BORDES-PAGES Air France - KLM Total 20 weeks 56h 609h 3

5 MTA01 Droit de Aircraft l Aviation and Civile Air Transport et du Transport System Aérien Mastère Air Transport Spécialisé Introduction to the Aircraft and the Air Transport System. The student will acquire basic knowledge about the aircraft, flight techniques, and meteorological incidents, aircraft construction and current aspects that concern the economics of air transportation. 1 week (30 hours) 1 week (30 hours) 7 until 11 October Common until 11 with October the AM, Airport Common with the -AM, Airport Experts from ENAC Air Experts from Transport ENAC Air Department Transport and practicing Department professionals and practicing professionals 7 until 11 October 2013 Pascal DUVAL Air Transport System Importance of aeronautical meteorology Aircraft and flight principles Air traffic control Aircraft performances Aircraft manufacturing Introduction to the airport environment Introduction to regional aviation The airlines in daily operation 4

6 MTA02 Droit de International l Aviation Civile and et European du Transport Civil Aviation Aérien Law Mastère Air Transport Spécialisé Overview of the principal actors and juridicial processes governing International and European Civil Aviation. To discover who are the governing institutions and actors, plus the juridical structure of civil aviation. To be knowledgeable of the effects of community policy on air transport and its repercussions on the main actors. 1 week (30 hours) 1 week (30 hours) 14 until 18 October 2013 Common with the 7 -AM, until 11 Airport October 2013 Common with the -AM, Airport Experts from the French Civil Aviation Experts Authority from ENAC and practicing Air Transport professionals Department and practicing M. professionals Yves LAVIGNE, WAT World Assets Transition 7 until 11 October 2013 Pascal DUVAL ICAO: Chicago Convention: Sources and fundamental rules of civil aviation laws Regulation of the French civil aviation French Airports: creation, status, decentralisation, operating charges, ground handling, state aids. International Airport. EU Regulation, overview & applicability. Protection of air passenger Traffic law, bilateral agreements, «OPEN SKIES» and aircraft «Leasing» agreement Cape Town Convention 5

7 MTA03 Droit de l Aviation Air Civile Transport et du Economics Transport and Aérien Mastère Air Transport Spécialisé The Air Transport Economics and module is to enable students to recognise key economic concepts and how they are used in the air transport business for decision making, in the short, medium or long term. To appreciate the key economic factors of provision and demand for Air Transport, in relation to these theories. To recognise the cost and price structure of airports and airlines in activities such as pricing and revenue management and route economics. To understand how economic fundamentals have a strong influence on industry structure and profitability. 1 week (30 hours) 1 week (30 hours) 21 until 25 October 2013 Common with the 7 until 11 October AM, Airport Common with the -AM, Airport Experts from the French Civil Aviation Experts Authority from ENAC and practicing Air Transport professionals Department and practicing M. professionals Louis THWAITES (University Concordia - Montréal) 7 until 11 October 2013 Pascal DUVAL Introduction to Air Transport Economics Demand for Air Transport Airline Planning and Organisation Airline Cost Structures Provision of finance Airline Regulation The trend towards Alliances and Consolidation Introduction to Airline Marketing Pricing and Revenue International Economics and Aviation Air Transport Forecasting Cost benefit analysis 6

8 MTA04 Air Transport Security Mastère Air Transport Spécialisé Protection of aircraft and airports against acts of unlawful interference. Become aware of and sensitive to security problems specific to airlines and airports. 1 week (30 hours) 4 until 8 November 2013 Common with the -AM, Airport Legislative framework Airport and airline company security management Human Resource of response to acts of unlawful interference Financial resource management Material resource management Quality Control management Emergency plans; a counter to against acts of unlawful interference Experts from the French Civil Aviation Authority and practicing professionals M. Matthieu GUALINO 7

9 MTA05 Sustainable Development Mastère Air Transport Spécialisé The adaptation of air transport to issues concerning sustainable development. Focusing on sustainable development of air transport issues: In an international context, being aware of global policy about air transport sustainable development. Being able to identify the environmental impact of air transport activities. Being able to define and put into practice appropriate solutions to control pollution due to air transport activities. 1 week (30 hours) 12 until 15 November 2013 Common with the -AM, Airport Experts and professionals International Environmental Protection Policies in context of Air Transport Air Transport and Global Climate Change Local Air Quality Aircraft noise impact Aircraft Eco-Efficiency Operative measures to Reducing Nuisances Economic Instruments Challenges of «alternative» fuels Development and sustainable operation of an airline Development and sustainable operation of an airport Practical work M. Arnaud DENAES 8

10 MTA06 Airline Operations Mastère Air Transport Spécialisé The airline company operations and technical functions. Acquiring comprehensive knowledge of an airline company s structure and its functioning. 2 weeks (60 hours) 18 until 29 November 2013 Experts and professionals. M. Lionel FARA (Air France - KLM) of an airline company Operational and Technical aspects The HUB Flights analysis Extended-range Twin-engine Operation Performance Standards and Long Range Operational Performance Standards (ETOPS/LROPS) Relationship between governing Authorities and the Airline Companies Flight programming. JEPPESEN Software overview Airline company maintenance Air Operations control center Information system in airline companies Quality Control systems Flight crew management Flight preparation and execution Business aviation specificities UE OPS1. Aircraft inspections Service Quality e-operations 9

11 MTA07 Droit de l Aviation Civile Team et du Transport Aérien Mastère Air Transport Spécialisé 1 week (30 hours) 2 until 6 December 2013 This module is offered by Toulouse Business School Lecturer: Marc RAYNAL, former Director HR of Airbus China, HR and talents task force coordinator. (American Chamber of Commerce in France) and Expert of Toulouse Business School. The team manager s role and management approaches in a cross-cultural environment. To get to know one s own definition of manager s role, open up to others. To understand and perceive the business culture of others (EU, USA, Asia) To communicate in an adapted way with people of different cultures. To take into account the expectations from the future team members having a different culture and adapt the required profile to the aspirations of the candidates. To anticipate and/or manage the communication misunderstanding caused by cross-cultural differences. Perception of the role of leaders and managers Basic knowledge of cultural differentiations and translation into business practices Connection with participants own values at work Ways of communicating with others in the most difficult situations for a manager. Recruitment interviews in a cross cultural context Performance appraisal interviews in a cross cultural context Interactive animation Brainstorming Simulations Mrs. Cordula BARZANTNY (TBS) 10

12 MTA08 Human Resource Mastère Air Transport Spécialisé Essential principles of human resources management (HRM) of airlines including internal and social relations. Learning to manage people through knowledge acquisition of the HRM basics as well as the study of tools and specific practices in the field of Air Transport. 2 weeks (60 hours) 9 until 20 December 2013 This module is offered by Toulouse Business School Experts from the Toulouse Business School and practitioners within the aviation business. of the HRM function: Objectives and missions From Personnel management to HRM Strategic HRM Internal communication Labor unions and employers confederations in air transport The internal actors of an airline (pilots and cabin crew, ground staff) and needs of synergy and human factor issues HRM and the social model in a major airline Economic models, working hours, remuneration, training and careers of airline staff HRM of aircraft manufacturers: performance management and careers Simulations Jean-Claude CROS (Air France - KLM) Mrs. Cordula BARZANTNY (TBS) 11

13 MTA09 Economics and Financial Mastère Air Transport Spécialisé Accounting, financial management and analysis of an airline. Learning to manage the financial components through elementary financial knowledge acquisition and the study of management control tools and practices that are specific to air transport. To sensitise participants to awareness of strategic issues linked to cash flows and investments. 2 weeks (60 hours) 6 until 17 January 2014 This module is offered by Toulouse Business School Experts of Toulouse Business School and practitioners of the aviation business. Financial Accounting control Financial analysis. Fleet renewal and financing. Economic and financial management of an airline. Financial forecast, estimates and information systems in the aeronautical sector. Financial analysis of an airline. Simulations M. Bertrand d Yvoire (Dassault Falcon Services) Dr. Anne RIVIERE (TBS) Mrs. Cordula BARZANTNY (TBS) 12

14 MTA10 Marketing Mastère Air Transport Spécialisé The development of the marketing & sales aspects of an airline. Learning to manage the market components through elementary marketing knowledge acquisition and the study of tools and practices that are specific to air transport. To increase participants awareness of strategic issues linked to sales, marketing and service quality. 2 weeks (60 hours) 20 until 31 January 2014 This module is offered by Toulouse Business School Experts of Toulouse Business School and practitioners of the aviation business M. Carlo LOGLI (Superjet International) Mrs. Nicole MIQUEL-BELAUD (TBS) Introduction to the marketing approach Marketing Plan. Levies for commercial policies. External Communication strategy, tools and advertising. Various strategic visions in the evolutionary air transport market Fleet planning. Marketing and Sales of airlines. Maximization of returns: Yield and revenue management. The Billing and Settlement Plan (BSP) and IATA. From the Global Distribution System (GDS) of airlines to low cost approaches. Marketing of «air framers» and «engine makers» - relationship with airlines. Simulations Mrs. Cordula BARZANTNY (TBS) 13

15 MTA11 Tourism and Air Freight Mastère Air Transport Spécialisé General information on specific aspects of tourism and air freight. Acquire basic knowledge in the specific field of tourism and treatment of airfreight. Examine the role and relationships conjunction with the Air Transport System. International institutions. Economics of international tourism Future of Tour Operators and Travel Agency Vertical integration Policy of the Tour-operators Economy of the cargo flights activity Transportation of Dangerous Goods Tools, performance, operation and actors 1 week (30 hours) Methods : 3 until 7 February 2014 Experts from the French Civil Aviation (DGAC) and practicing professionals M. François VELLAS (USS) M. Didier LAUNEZ (DGAC) 14

16 MTA12 Air Passengers and Quality of Service Mastère Air Transport Spécialisé Taking into account the «consumer dimension» in the supply of air transport, the reception and information at airports. Awareness of the demands and air passenger rights. Organization of Air Transport sales Criticism of the system - and Gigantism and its consequences Assistance to passengers How the airline can meet overall expectations of its customers Measuring the quality of service at Toulouse-Blagnac Airport Airline Company s point of view Passenger: from user to client of Air Transport 1 week (30 hours) 10 until 14 February 2014 Experts from the French Civil Aviation (DGAC) and practicing professionals. M. Marc DEBY (Consultant) 15

17 MTA13 Ground Handling Mastère Air Transport Spécialisé Introduction to the functions and activities of ground handlers. To give students a complete knowledge of the services provided by ground handlers, its socio-economic issue, problems and relationship with the airport authorities. To understand the dimension of competition in this field. General information on ground handling IATA documents, the contract support SGHA. (Standard Ground Handling Agreement) The ground cargo handling Handling and safety aspects for stopover passengers Socio-economic management of ground handlers The flight track processing 1 week (30 hours) Airport visit 17 until 21 February 2014 Common with the -AM, Airport Experts and professionals. M. Michel RAGOT (Consultant) 16

18 MTA14 Communication and Crisis Mastère Air Transport Spécialisé Communication and crisis management. Learn how to respond to a crisis linked to a major event involving stakeholders of the international aviation community. Students will focus on communication strategy to be developed in the first hours and days following a major aircraft accident. 1 week (30 hours) 3 until 7 March 2014 Common with the -AM, Airport Introduction to crisis management The role of the aircraft manufacturer The airline company and the Family assistance Plan Communication with the Victims Families The Airport and the Crisis management plan The media and the air crash The Air safety investigation Visit to a crisis management center Experts of the Office Bureau of Investigations and Analysis for Civil Aviation Safety (BEA), practicing professionals and journalists. Mme Martine DEL BONO (BEA) 17

19 MTA15 Airline Company Strategy Mastère Air Transport Spécialisé This module provides a strategic overview in the way airports are operated. To identify the key success factors for an airport and acquire the methodology for the implementation of a strategic approach. 2 weeks (60 hours) 10 until 21 March 2014 Some courses are common with the -AM, Airport Strategic approach of a major airline company Strategic approach of a airport and Real state CRM Low Cost model COHOR- allocation of slots The positioning of a regional platform Relationship between Airline Companies, Alliances Economic Intelligence, the key factor for Airline company strategy Incomings Marketing product Airport Visit Experts and professionals. M. Gilles BORDES DE PAGES (Air France - KLM) 18

20 Droit de l Aviation Professional Civile et du Transport Openings Aérien Mastère Air Transport Spécialisé The skills on which air transport companies rely are a reflection of the complexity of the operational environment, and are both numerous and specialised. However, only the major airlines can afford to recruit the many specialists in law, economics or management whom they really need. For smaller companies, a global understanding of the air transport business is an essential requirement. Obtaining the Mastère Spécialisé () Air Transport is a precious asset for those occupying such positions as: head of market studies, sales representative, management controller, operational research engineer, line manager

21 Conditions for admission Mastère Air Transport Spécialisé Prerequisites Generally, candidates for admission into a Mastère Spécialisé () programme, must already hold a degree at the college entry level of [Bac + 5] or [Bac + 4 & 3 years of professional experience after Bac + 4]. However, it is possible to apply with a Bac + 4 level, despite having no professional experience, but the number of places for candidates in this (exceptional) category is very limited. For the Mastère Spécialisé () in Air Transport, the following are considered, among others: - Masters degree from an engineering or business school - Other university degree (Master 2, DESS, DEA or non-french c equivalents) in law, economics or business. Particular consideration will be given to candidates who have completed work placements with airports, airlines, travel agents or aircraft construction companies Note: A French BAC is comparable to a High School diploma. + 3 are the numbers of years of extra studies, usually a college or university environment. ENAC SYLLABUS MTA V TA/JoGo 20

22 2013 Ecole Nationale de l Aviation Civile Direction des Etudes 7 avenue Edouard Belin BP Toulouse cedex 4 Tél (0) La référence aéronautique