AGARWAL COLLEGE & WEB SERVICES TRUST KARANATAKA STATE OPEN UNIVERSITY
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1 AGARWAL COLLEGE & WEB SERVICES TRUST In Collaboration with KARANATAKA STATE OPEN UNIVERSITY DIPLOMA IN AVIATION & HOSPITALITY ANNUAL SYSTEM SYLLABUS
2 Diploma in Aviation & Hospitality 1 year AVIATION 1 year PERSONALITY DEVELOPMENT & COMMUNICATIVE ENGLISH 1 year AIRPORT GROUND HANDLING & CABIN CREW SERVICE 1 year AIRLINE-AIRPORT SAFETY AND SECURITY 1 year INTRODUCTION TO HOSPITALITY MANAGEMENT AVIATION UNIT- I Introduction to the Aviation Industry- Aviation History - Aviation History of India - Introduction to the Aviation Industry - The Wright brothers - Types of Aircraft - Scheduled Airlines and Alliances - Civil Aviation - Military Aviation - General Aviation UNIT -II Regulatory Agencies- ICAO- History of ICAO DGCA Functions of DGCA - Civil Aviation Authority Functions of Civil Aviation Authority - Air Traffic Control Airport Authority of India - History of AAI - Functions of AAI - Federal Aviation Administration UNIT -III Cargo Management- Customs Regulations - Explanatory Memorandum - Allowances and Entitlements - Import of Professional Equipment As Baggage - Import Of Un-Accompanied Baggage Aircraft Licensed By DGCA UNIT- IV Terminologies in Airline Industry- Aviation Term - Airline Term Terminologies Airline Codes Airport Codes - Airline Terminal Management- Flight Information Counter/Reservation and Ticketing-Check In/Issue of Boarding pass-customs and Immigration formalities-co-ordination-security Clearance-Baggage UNIT -V Introduction to Aircraft and Aviation Familiarization- Aircraft Familiarization - Aircraft Types. - Aircraft Layout and Terminology - General Aviation and Ground and Airport- Take Off s and Landings - Handling of Unaccompanied minors and Disabled Passengers-Handling of Stretcher Passengers and Human Remains-Handling of CIP,VIP & VVIP-Co-ordination of Supporting Agencies /Departments.
3 PERSONALITY DEVELOPMENT & COMMUNICATIVE ENGLISH UNIT-I Listening - Observation Communication- Stages of listening process- Barriers of listening- observation- Positive out look- Communication- Barriers of communication- Communication Skill UNIT-II Empathy - Emotional Intelligence- Emotional Intelligence- Emotional Competencies- Measurement of the Emotional Competencies- UNIT-III Management Skills Leadership Motivation - Management skill- The Top 10 Leadership Qualities- Types of leadership styles- Seven Rules of Motivation-Time Management- Importance of time- What are our time wasters- UNIT-IV Interview Skills- 10 Rules of Interviewing - 5 Steps to Effective Preparation- *Illegal Questions- 7 Steps to Success at the Interview- 3 Steps to Effective Follow-up- Thank-You Letters - Cabin Crew - Job Interview - Goal Orientation- Success Tips Creativity- Personal Goal Setting - Basic methods to improve creativity - 10 blocks that affects creativity UNIT -V Landing the Job- Attires and professionalism - Grooming and Personal Appearance - Soft Skills- Grooming- Group Discussion- Interview Training & Mock Interviews-- Resumes and applications - Training and Certification. Presentation and Seminars-Project AIRPORT GROUND HANDLING & CABIN CREW SERVICE UNIT- I Passenger Service and Principles of Handling Principles of Service Flight Information Facility Handling Transit/Connection Connection/Transfer-Special Passenger Special Passenger Handling - Interline Connection Process - Safety and Emergency Procedures Unit-II Introduction to Dangerous Goods -Introduction to Dangerous Goods - Dangerous Goods - What are Dangerous Goods - Regulations and Standards Hazard Class Definitions - Identification and Recognition- Dangerous Goods or Hazard Class Definitions - Precautionary Measures - Enforcement and Reporting - UNIT Summary - Cabin crew Duties- Roles and Responsibilities
4 UNIT-III Classifications of Dangerous Goods - Why Dangerous Goods At All Pre Take-Off Preparations - - Passenger Safety Brief Introduction of Cabin Crew - Pre-flight Preparations - Flight Preparation - Boarding Process - Crew Resource Management (CRM) Unit-IV Grooming: Beauty Tips - Steps to a Pedicure -Frugal Beauty Tips -Beat Dry Skin -Simple Beauty Tips-Tips for Radiant Skin Tips for Perfect Lips -Look Years Younger -Perfect Eyes -Fade Your Freckles-Look after Your Pores -Makeup Beauty Tips-Shaving -Skin Care- Body Language Swimming, Yoga & Fitness. UNIT-V CRM Training Evolution and CRM Desired Skills - Performance Standards for Instructors in CRM - CRM Standards and Training - CRIMs (CRM Instructors) and CRIMEs (CRM Instructor Examiners) CRM: Evolution and Basics - Flight Control Crew Management - Maintenance Resource Management- Impact of CRM in Aviation Safety- AIRLINE-AIRPORT SAFETY AND SECURITY Unit-I Safety and Emergency Procedures - Accidents and Survivability - Routine Preparation - Evacuation and Emergency Procedure- Unplanned or Planned Evacuations - Emergency Landings - Turbulence - Air Turbulence - Turbulence Related Incidents - Injury Prevention - Response to Turbulence Unit-II Emergency Equipment - Types of Emergency Equipment - Types of Evacuation Equipment and Use - Firefighting Equipment - Emergency Equipment for Ditching - Responding to Fires - Classification of Fires - Decompression - What is Decompression - Basic Response Procedures in a Unit-III Decompression effect of Decompression on the Flight Crew: TUC or Time of Useful Consciousness - - Hypoxia and How to recognize it - Hypoxia - Rapid/Explosive Decompression - The E Module Summary UNIT 1V Medical Emergencies and Medical Training - Medical Emergencies and Medical Training - Emergency equipment on board (First Aid Kit, Emergency Medical Kit, Automatic Defibrillator, Personal Protection) - First Aid and Medical Equipment - Basic First Aid and Personal Protection - Check-Call-Care
5 UNIT-V First Aid Primer - Protect Yourself - CPR, AED and Heimlich maneuver Assisting Someone Who Has Stopped Breathing - CPR - AED (Automated External Defibrillator) - Heimlich Maneuver - Sample Cabin Crew Medical Training Syllabus - UNIT Summary Presentation and Seminars
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