Q1.How to install KWorld DVB-T 399U Digital TV Dongle?... 2 Q2.How to install software? What software we should install?... 3 Q3.How to uninstall the

Transcription

1 Q1.How to install KWorld DVB-T 399U Digital TV Dongle?... 2 Q2.How to install software? What software we should install?... 3 Q3.How to uninstall the previous installed programs completely?... 4 Q4. Cannot scan any channel and preview... 5 Q5. How to check the version of the installed driver?... 5 Q6. How to make sure the driver is installed correctly??... 6 Q7. During watching TV, the video freeze or display green screen... 6 Q8. Does it also be used in other countries?... 7 Q9.How to run the diagnose program-getsysinfo to help to solve problem?... 7 Q10. How to download full application?... 9 Q11. I cannot get a recorded file over 4GB, why?... 9 Q12.After plugging the TV stick into USB port, the operating system can detect the device. The driver can not be installed and cannot find any device in device manager Q13.Cannot scan any channel Q14. When running HyperMedia Center program, it appears Cannot render Mpeg2 Demux filter ".How to fix the issue? Q15.When running HyperMedia Center program, it appears Error on Event 900" and Cannot pin, so it cannot work ($ )". How to solve the problem? Q16.When running HyperMedia Center, it appears Invalid Class String" Q17.When running HyperMedia Center, it displays"cannot Set capture device... [1000]"

2 Q1.How to install KWorld DVB-T 399U Digital TV Dongle? Please follow steps for installation as below: Watch TV Please see connection chart to connect: Please select an available USB 2.0 port. Please follow the steps shown below to connect KWorld DVB-T 399U Digital TV Dongle to your computer: 1 Connect the antenna into the TV INPUT connector. 2. Plug the USB cable of the TV stick into the USB port of your system. After connecting properly, run HyperMedia to scan Digital channels and Watch Digital TV. 2

3 Q2.How to install software? What software we should install? The TV stick package comes with completely Windows software utilities. These utilities can be found on the installation CD included in the package. Before installation, we recommend that you exit all background programs. These include applications such as anti-virus software and system monitoring applications. After put the CD into CD ROM, it will auto run the program a second (the speed depend on your CD ROM speed), you will see below options on autorun page: Quick Installation Utility Manual Quick Uninstallation You can directly Click Quick Installation option to install the driver application and remote(option)program step by step. 1. Once you finish the hardware installation, restart your operating system. Windows Found New Hardware Wizard will pop up. Please click Cancel and run the utilities setup included in the CD. Note: If you use Windows Found New Hardware Wizard to install, remote program will not install automatically. Remote function will not work properly. 2. After put the CD into CD ROM, it will auto run the program a second (the speed is depended on your CD ROM speed). On the auto run page, please select Quick Installation to install driver. 3

4 3. After install the driver installation, you can continue enter the Hypermedia Center installation process. 4. After finish all installation, please restart your PC. You can execute the short cut of Hypermedia Center to start to use the feature of the DVB-T 399U product. Q3.How to uninstall the previous installed programs completely? Please check your device was plugged in USB port properly, please follows below steps to uninstall completely. Please use uninstall wizard to uninstall. a. Quick Uninsallation : Please directly execute the Quick Uninsallation option of the installed CD to select which option you want to remove. b. QuickUninstallation : 4

5 Please press Start => All programs => KWorld Multimedia. To select the QuickUninstallation which you want to remove which program you want. Note: After finishing any uninstallation process, please reboot PC. Q4. Cannot scan any channel and preview. 1.Digital signal is weak; please change the setting place of antenna. 2.Please try to plug in your USB TV Stick and check device manager. After you confirm the driver install properly, please reinstall Hypermedia Center and execute the scanned Digital channel process again. Q5. How to check the version of the installed driver? Please find Computer and right click to choose Manage in the start menu. In the left pane you will find Device Manager, please expand the Sound, video and game controllers, you will get AF9015 BDA device. Please right click the device and choose properties. In the driver page, the V is the driver version. 5

6 Q6. How to make sure the driver is installed correctly? Please find Computer and right click to choose Manage in the start menu. In the left pane you will find Device Manager, please expand the Sound, video and game controllers, you can find AF9015 BDA device. It should be the same as the below picture without any? or! sign. Q7. During watching TV, the video freeze or display green screen. 1.Digital signal could be weak, please adjust antenna s setting place and scan channel again. 2. Try to use the household Antenna instead of the small antenna from the package. 6

7 Q8. Does it also be used in other countries? The DVB-T 399U can support the country as long as the digital system is DVB-T. Q9.How to run the diagnose program-getsysinfo to help to solve problem? How to run GetSysInfo : Step1. Please click GetSysInfo to run it directly. : Before run GetSysInf, please plug your device into your computer and install the software. When you see picture as below, please press OK to continue run the diagnose program. Step2.Please close the window. 7

8 Step3.After you run the program, it will dump the system and multimedia information to a file under root of disk C:. Please attach SystemInfo.ini from disk c: to mail. And please don't forget to describe question in detail. We appreciate you to help us understand situation after you test the product. To define and solve the problems, we need your help to check out PC system, filters and software version. 8

9 Q10. How to download full application? A. Please click below link to find the latest full application. ftp://ftp.kworld.com.tw/kworld/ap/hmc/ Or download from our website Q11. I cannot get a recorded file over 4GB, why? If the file system of the HDD partition that recorded files used to store is FAT32, one single file cannot be over 4GB. If we use the default value 640x480 Mpeg2, after 2 hrs recording, the file will be over 4GB. Please change the storage location to the HDD partition with NTFS file system. Q12.After plugging the TV stick into USB port, the operating system can detect the device. The driver can not be installed and cannot find any device in device manager. Please check does the TV stick connect to USB port properly, or there are other USB devices. Too much USB devices setting on the computer simultaneously may cause power lacking in installing software properly. Please unplug other USB devices, and put the USB TV stick into computer back USB port. After operating system find the device and showing in device manager (see below picture), please follow instruction to install software 9

10 Q13.Cannot scan any channel. 1. Please check digital antenna was connected to the USB TV stick properly, and put the antenna to the place where have great signal accepting, and scan again. 2. You can try to connect household Antenna (must support UHF/VHF). Remember adjust the antenna to face the digital broadcast transmitter. Q14. When running HyperMedia Center program, it appears Cannot render Mpeg2 Demux filter.how to fix the issue? When you run the program, it appears Cannot render MPRG2 Demux filter, please help us check below information: 1. Did the operating system install two (or more than two) video device? If yes, please uninstall other video device driver and application. 2. Please check your motherboard support USB2.0 or not. And please confirm the driver was installed properly. (USB1.1 cannot support this device).] Please go to device manager => Universal Serial Bus Controllers, check below word Enhanced in red. If there is no Enhanced in your device manager, it means your motherboard only support USB

11 3. Application run error or driver didn t install properly. Please try to uninstall software, restart operating system and re-install again. 4. Please try to update Windows XP service pack Please check the Microsoft DirectX9.0C was installed or not. 6. If you have other computer, you can try to install on other PC as well to check operating system effect. Q15.When running HyperMedia Center program, it appears Error on Event 900 and Cannot pin, so it cannot work ($ ). How to solve the problem? Please adjust the Hardware acceleration. Follow below steps to setup. Step1. Please click right button on your desktop and select properties. Please choose settings => advanced. 11

12 Step3. Select troubleshoot =>adjust the Hardware acceleration. 12

13 Q16.When running HyperMedia Center, it appears Invalid Class String. When you install K-Lite Codec Pack, ACE Mega Codec Pack or other software codec, such as Direct Show Filter, these applications may affect your programs. (ex: K-Lite Codec Pack v2.53) Step1:Please check the Add or Remove Programs in control panel. If it is absolutely necessary to install the codec, please use custom setup to choose Step2:Please make sure what should install and what should not. 13

14 Q17.When running HyperMedia Center, it displays Cannot Set capture device... [1000]. 1. Please check TV stick was found and the driver installed properly in device manager (please reference below picture). If the driver didn t install properly, you will see! or? in device manager. Please try to reinstall driver to solve the question. 2. Please check whether sound card driver install properly in device manager. Please refer to below picture. If the sound card is disabling, Hypermedia Center will have error message. 14

15 Enable the device to solve the problem. Please see below picture. 15