Bendix Online Warranty Process

Transcription

1 Bendix Online Warranty Process

2 Starting at HUWWW.BENDIX.COMU Select UWebshop Once re-directed, if you are a new user, select URegister for online accessu

3 Complete the registration form and submit. To guarantee delivery of your password and other communications from the Bendix Webshop, add the to your safe senders list. You will need to accept the Bendix Webshop Terms of Use before submitting the registration form.

4 The customer receives the following auto-reply confirmation. Dear Customer: Thank you for requesting access to the Bendix Webshop. Your request for access is being processed. This approval process can take up to ten (10) business days. If you do not receive feedback after ten (10) business days, or if you received this in error, please contact us at or AIR-BRAKE ( ) option 6. User Data Requested User Name: First Name: Last Name: Street: Zip/Postal Code: City: State: Country: Phone: Fax: Preferred Language: Remarks: Company Data Company Name: Role in the Industry: Additional Data Catalog: Orders: Core Reports: Warranty:

5 UClaim Preparation Starting at HUWWW.BENDIX.BIZU Log in with your Webshop username and password (both are case sensitive - so check if you have your CAPS LOCK on). Select Warranty from the main menu.

6 Select UClaim Form Your user name Claim Form Examples: Dealer claim information Distributor claim information

7 Some fields are mandatory (those with " * ") Note: The system will time out if inactive for 20 minutes and all unsaved data would be lost. Confirmation screen with return instructions

8 An confirmation is sent providing the claim return instructions and a copy of the submitted claim. Sample of attachment:

9 Select Search to check on claim status USearch Function Use various search options to find claim.

10 Search results example using above date range. NOTE: Screen appears with no result or no information displayed. YOU MUST SCROLL DOWN! See below for examples of search results found after scrolling down... In the first example, the decision for all claims is Pending. The status will not change until the part is received and inspected. If the claim is older than 45 days send a proofof-delivery to [email protected].

11 The second example shows completed claims. (Scroll right for more info...) This final example shows the Warning message given if no information is found

12 General Information for Bendix Webshop Warranty Claim System The Bendix Webshop offers direct Bendix aftermarket customers the ability to submit warranty claims and view the status of existing claims online. Registration To register for a Bendix Webshop account, visit HUwww.Bendix.bizUH and select the link Register for online access. Include your Bendix account number for quicker processing. Contact Bendix Webshop support ([email protected]) for system questions/issues or registration questions. If you have general warranty or claim specific questions, please contact the Bendix Warranty group ([email protected]). Passwords Please allow up to 10 business days to process a new Bendix Webshop registration. If you do not receive your password within 10 business days, contact Bendix Webshop support by ([email protected]). To reset your Bendix Webshop password, visit HUwww.Bendix.bizUH and choose the link Forgot your password? Filing Claims To file a warranty claim, log into the Bendix Webshop ( select "Warranty" from the main menu, then "Claim Form". When completing a new claim please complete the page and save it immediately. (The system may "time-out" if you do not complete the form within 20 minutes). The claim information is not saved until the claim is submitted and a Bendix Claim Number has been generated. All required fields are marked with an asterisk (*). If you do not complete all the required fields, the missing field is highlighted and an error message will appear. If you are submitting a claim for a trailer that has no hub meter, enter "1" for the mileage. A copy of the submitted claim form is sent by to the address included in the claim form. The address field is automatically populated using the address included in the user's Bendix Webshop profile. A user can change his/her address in the Profile section of the Webshop. Claim Status To view the status of a claim, login to the Bendix Webshop ( select "Warranty" from the main menu, then "Search". If the claim is denied and you would like the material returned, change the field Parts Disposition if Denied to "Return Material" by using the drop-down menu. Claim status categories: o Accepted o OTC accepted (Distributor s program) o Policy allowed o Rejected, mileage exceeded o Rejected, operation hours exceeded o Rejected, warranty period expired o Rejected for technical reasons. This decision has approximately 50 rejection definitions. The web site does not have the ability to show the full comment showing the reason for the rejection, but detailed information will be printed on the Credit Memo and mailed to the dealer Bendix Commercial Vehicle Systems, LLC, a member of the Knorr-Bremse Group. 1/12. All Rights Reserved.