Troubleshooting steps for Oracle Financials and Markview. Jan 2015

Size: px
Start display at page:

Download "Troubleshooting steps for Oracle Financials and Markview. Jan 2015"

Transcription

1 Troubleshooting steps for Oracle Financials and Markview Jan 2015

2 RU-VPN... 3 RECOMMENDED BROWSERS AND BROWSER SETTINGS... 4 Mozilla Firefox... 4 Internet Explorer... 5 CHROME... 7 Verify JAVA Version... 8 VERIFY ADOBE FLASH PLAYER VERSION MARKVIEW 8 System Setup and Requirements... 10

3 The purpose of this document is to outline the steps required to prepare your computer to access the financial systems RU-VPN Individuals using the academic subnet at the university or those accessing the financial systems off campus will require RU-VPN. This is additional software that allows you to securely access the systems. A quick method of testing whether you need RU VPN: open a browse and go to click on Oracle or Markview link. If you receive the message page cannot be displayed you will need RU-VPN to access the financial system. To do this, please contact CCS at x6806 Or go to the CCS website Once RU-VPN is installed, always make sure you run it as an administrator and that the VPN icon on the bottom right is Green. Red and Yellow means it s not connected properly. Make sure VPN icon is green..

4 RECOMMENDED BROWSERS AND BROWSER SETTINGS Please note that the recommended browser for both Oracle Financials and Markview is Mozilla Firefox. Mozilla Firefox The Financial System (e.g.) Oracle runs on Mozilla Firefox. If the Java version that is installed on your pc is not current the browser will prompt you to download the current version. Pop-Up blockers may stay on but just a reminder to allow the pop-ups when using the financial system for the general ledger for example. Pop-Up Blocker From within Firefox select the menu option TOOLS > OPTIONS. Select the CONTENT tab from the options window Make sure BLOCK POP-UP WINDOWS is not checked off Security Settings Choose the SECURITY tab Single click on the top EXCEPTIONS button In the Address of website field enter the following: Click the ALLOW button Click the CLOSE button within the Options window click the OK button

5 Internet Explorer Turn Off pop-up blockers Make sure all pop-up blockers are turned off on your browser and any other applications E.g. Google toolbar, yahoo toolbar Adjust ActiveX controls and plug-ins Open an internet explorer page, from the menu bar, select Tools Internet Options The Internet Options form will appear. Select the Security tab and click on the Custom Level button:

6 Select these settings for the ActiveX controls and Downloads for your version of internet explorer. IE8 - ACTIVEX CONTROLS AND PLUG-INS Allow previously unused ActiveX controls to run without prompt ENABLE Allow Scriptlets ENABLE Automatic prompting for ActiveX controls ENABLE Binary and script behaviors ENABLE Display video and animation on a webpage that does not use.. DISABLE Only allow approved domains to use ActiveX controls without prompt - DISABLE Download signed ActiveX controls PROMPT Download unsigned ActiveX controls PROMPT Initialize and script ActiveX controls not marked as safe for scripting PROMPT Run ActiveX controls and plug-ins ENABLE Script ActiveX controls marked safe for scripting ENABLE DOWNLOADS Automatic prompting for file downloads ENABLE File download ENABLE Font download - ENABLE IE9 - ACTIVEX CONTROLS AND PLUG-INS Allow ActiveX Filtering - DISABLE Allow previously unused ActiveX controls to run without prompt ENABLE Allow Scriptlets ENABLE Automatic prompting for ActiveX controls ENABLE Binary and script behaviors ENABLE Display video and animation on a webpage that does not use.. DISABLE Download signed ActiveX controls PROMPT Download unsigned ActiveX controls PROMPT Initialize and script ActiveX controls not marked as safe for scripting PROMPT Only allow approved domains to use to use ActiveX without prompt - ENABLE Run ActiveX controls and plug-ins ENABLE Script ActiveX controls marked safe for scripting ENABLE IE10 - ACTIVEX CONTROLS AND PLUG-INS Allow previously unused ActiveX controls to run without prompt ENABLE Allow Scriptlets ENABLE Automatic prompting for ActiveX controls ENABLE Binary and script behaviors ENABLE Display video and animation on a webpage that does not use.. DISABLE Download signed ActiveX controls PROMPT Download unsigned ActiveX controls PROMPT Initialize and script ActiveX controls not marked as safe for scripting PROMPT Only allow approved domains to use to use ActiveX without prompt - ENABLE Run ActiveX controls and plug-ins ENABLE Script ActiveX controls marked safe for scripting ENABLE

7 DOWNLOADS File download ENABLE Font download - ENABLE SCRIPTING Enable XSS filter DISABLE Note: For IE9 & IE10 there maybe misalignment on the browser wording (e.g. words will be overlapping) this is due to your compatibility mode. 1. From the browser menu select Tools -> Compatibility View Settings 2. In the Add this Website field enter your domain information as appropriate (e.g. oracle.com) 3. Click the Add button 4. Close the Compatibility View Settings window Once you are done, click on OK. Add trusted sites In the Internet Options form Tools Internet Options, select the Trusted Sites Icon then click on the Sites button. and Uncheck Required server verification (https for all sites in this zone) Under Add this Web site to the zone, type in then click on Add CHROME Disclaimer: Chrome is not supported for Oracle but will work with the Add-In. Prior to using Chrome, please install the add-in from this site: Click on the FREE button and then Add button:

8 If you want to check to see if it was installed, open chrome, go to your settings Extensions and you ll be able to see it, click on Verify JAVA Version The first time a user log into the Financial System (e.g. Oracle) the system will prompt the user to download the correct Java version. The recommended and tested Java versions are Java 7 Update 45, 51, 67 and 71. To avoid java from automatically downloading and installing set the following options: Navigate to your control panel from the start menu. When the control panel opens double click to open the Java control panel.

9 The settings should be set as indicated above. Note: Java 8 has not been certified with Oracle Applications. If your Java has been updated to Java 8 you may encounter difficulties accessing the general ledger forms.

10 VERIFY ADOBE FLASH PLAYER VERSION Adobe Flash Player Plugin and Adobe Flash Player Active X are both required to run Markview. Check your versions of the Adobe players by selecting START MENU > CONTROL PANEL > PROGRAMS AND FEATURES. The programs are listed in alphabetical order A-Z. If either of these components are missing MarkView will not display any images. Both versions are available for free download at: The recommended versions are Adobe Flash Player 15 Plugin & Adobe Flash Player 15 Active X. MARKVIEW 8 System Setup and Requirements STEP 1: Verify browser version The recommended browser for MarkView Imaging is Mozilla Firefox. Check your version of Firefox by opening the browser and selecting HELP > ABOUT FIREFOX. The pop-up will notify you if your version is up to date. Lower versions of Firefox should be upgraded. Firefox is available for download from the Mozilla web site ( Choose the FREE DOWNLOAD button from the bottom of the page The File Download window appears - select SAVE From the SAVE IN drop down menu choose DESKTOP Click on SAVE When the download completes close all applications From the desktop DOUBLE CLICK on the FIREFOX.EXE file Follow the prompts to install Firefox

11 STEP 2: Pop-Up Blocker for Mozilla Firefox From within Firefox select the menu option TOOLS > OPTIONS. Select the CONTENT tab from the options window Make sure BLOCK POP-UP WINDOWS is not checked off STEP 3: Security Settings for Mozilla Firefox Choose the SECURITY tab Single click on the top EXCEPTIONS button In the Address of website field enter the following: Click the ALLOW button Click the CLOSE button Within the Options window click the OK button STEP 4: Verify Adobe Flash Player version Adobe Flash Player Plugin and Adobe Flash Player Active X are both required to run Markview. Check your versions of the Adobe players by selecting START MENU > CONTROL PANEL > PROGRAMS AND FEATURES. The programs are listed in alphabetical order A-Z. If either of the components are missing MarkView will not display any images. Both versions are available for free download at: The recommended versions are Adobe Flash Player 15 Plugin & Adobe Flash Player 15 Active X. STEP 5: Verify Java version Java is required to run Marview. The recommended version of Java is 7 update 45. Check your version of Java by selecting START MENU > CONTROL PANEL > PROGRAMS AND FEATURES. The programs are listed in alphabetical order A-Z. If any version of Java 7 update 35 or below or Java 8 is installed it will need to be removed. RIGHT CLICK on the outdated version of Java and select UNINSTALL. Java 7 update 45 is available for free download at javadl.sun.com/webapps/download/autodl?bundleid=81819

Kerala Commercial Taxes Department DIGITAL SIGNATURE HAND BOOK

Kerala Commercial Taxes Department DIGITAL SIGNATURE HAND BOOK Kerala Commercial Taxes Department DIGITAL SIGNATURE HAND BOOK Content 1. FAQ 2. KVATIS Procedure for Digital Signature Certificate (DSC) Registration & Signing 3. Browser Settings for Digital Signature

More information

I. Supported Browsers. II. Internet Browser Settings

I. Supported Browsers. II. Internet Browser Settings NC E-Procurement works best in specific Internet browsing applications supported by the Ariba Buyer software. As well, there are certain browser settings that must be enabled in order for all pieces of

More information

Enabling Java and ActiveX Settings of Internet Explorer:

Enabling Java and ActiveX Settings of Internet Explorer: Enabling Java and ActiveX Settings of Internet Explorer: Enabling Java and Active X Settings varies for different versions of Internet Explorer. The setting can be done based on the browser you are using:

More information

Infor Xtreme Browser References

Infor Xtreme Browser References Infor Xtreme Browser References This document describes the list of supported browsers, browser recommendations and known issues. Contents Infor Xtreme Browser References... 1 Browsers Supported... 2 Browser

More information

QuestionPoint chat The Guide to IE browser setup Last updated: 2013 Nov 12

QuestionPoint chat The Guide to IE browser setup Last updated: 2013 Nov 12 QuestionPoint chat The Guide to IE browser setup Last updated: 2013 Nov 12 This guide provides a procedure for initially configuring your Internet Explorer (IE) browser to use Flash Chat. Please note that

More information

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE Learning Management System (LMS) Quick Tips Contents Process Overview... 2 Sign into the LMS... 3 Troubleshooting... 5 Required Software... 5 Mobile devices are not supported... 5 Using the Check System

More information

Using Internet Explorer 8 and Windows 7 with Administrative Applications

Using Internet Explorer 8 and Windows 7 with Administrative Applications Using Internet Explorer 8 and Windows 7 with Administrative Applications (CAADS, CREW, GMAS, HUBS, ID Card, IRB, Oracle Financials, SIS, PeopleSoft ) Revised: March 2012 Contents Recommended Version of

More information

Oracle Government Financials Viewing Attachments & Invoice Approvals

Oracle Government Financials Viewing Attachments & Invoice Approvals Oracle Government Financials Viewing Attachments & Invoice Approvals 1 What is MarkView A suite of products that work in conjunction with existing processes and products to streamline and support various

More information

Crystal Print Control Installation Instructions for PCs running Microsoft Windows XP and using the Internet Explorer browser

Crystal Print Control Installation Instructions for PCs running Microsoft Windows XP and using the Internet Explorer browser Crystal Print Control Installation Instructions for PCs running Microsoft Windows XP and using the Internet Explorer browser Important Notice: You must have administrative rights to your PC to perform

More information

P&WC Portal Settings. 1) Portal Language Setting:

P&WC Portal Settings. 1) Portal Language Setting: P&WC Portal Settings In order to set your Internet Explorer Browser and to resolve a few specific issues that users of the P&WC Portal might have, we recommend that you change a few settings in your browser.

More information

Cognos 10 Getting Started with Internet Explorer and Windows 7

Cognos 10 Getting Started with Internet Explorer and Windows 7 Browser/Windows Settings There are several Internet Explorer browser settings required for running reports in Cognos. This document will describe specifically how to set those in Internet Explorer 9 and

More information

MyReports Recommended Browser Settings MYR-200a

MyReports Recommended Browser Settings MYR-200a MyReports Recommended Browser Settings MYR-200a Note: If you have installed an additional Tool Bar on your browser, such as Yahoo Tool Bar or Google Tool Bar, be sure that it is also configured to allow

More information

Reference Guide for WebCDM Application 2013 CEICData. All rights reserved.

Reference Guide for WebCDM Application 2013 CEICData. All rights reserved. Reference Guide for WebCDM Application 2013 CEICData. All rights reserved. Version 1.2 Created On February 5, 2007 Last Modified August 27, 2013 Table of Contents 1 SUPPORTED BROWSERS... 3 1.1 INTERNET

More information

CalREDIE Browser Requirements

CalREDIE Browser Requirements CalREDIE Browser Requirements Table of Contents Section 1: Browser Settings... 2 Section 2: Windows Requirements... 11 Section 3: Troubleshooting... 12 1 Section 1: Browser Settings The following browser

More information

Desktop Configurations For General Ledger and Financial Reports. User Guide

Desktop Configurations For General Ledger and Financial Reports. User Guide Desktop Configurations For General Ledger and Financial Reports User Guide Contents 2 Overview...1 Checking for Java Client on your Desktop...2 Installing Java Client...3 Web Application Desktop Integrator

More information

How To Install the Virtual Learning App

How To Install the Virtual Learning App Table of Contents Installation Instructions... 2 MAC: Using Firefox... 2 MAC: Using Chrome... 6 Disabling PepperFlash... 9 MAC: Using Safari Unsafe Mode We Can t Control So Use Firefox or Chrome... 11

More information

The UC Learning Center: Disabling Pop-Up Blockers

The UC Learning Center: Disabling Pop-Up Blockers The UC Learning Center: Disabling Pop-Up Blockers In order to launch online courses within the UC Learning Center all pop-up blockers must be turned off. This guide will walk you through disabling pop-up

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

VPN: Using the WebVPN SSL Client

VPN: Using the WebVPN SSL Client IS1504 VPN: Using the WebVPN SSL Client Page 1 of 10 VPN: Using the WebVPN SSL Client This document outlines the process for using the WebVPN SSL client with Internet Explorer and Firefox User Guide IS1504

More information

Maximizing Performance on Cognos, Workflow, and BDMS

Maximizing Performance on Cognos, Workflow, and BDMS Maximizing Performance on Cognos, Workflow, and BDMS System Configuration In order Cognos, Banner Document Management (ApplicationXtender), and Banner Workflow to work optimally, some initial configuration

More information

How to Log in to LDRPS-Web v10 (L10) https://enterprise.strohlservices.com

How to Log in to LDRPS-Web v10 (L10) https://enterprise.strohlservices.com How to Log in to LDRPS-Web v10 (L10) https://enterprise.strohlservices.com Contents First Time Login Instructions... 1 1) Use the Internet Explorer (IE) Web browser*... 1 2) Install the.net Framework...

More information

Kodak Learning Management System (LMS)

Kodak Learning Management System (LMS) Kodak Learning Management System (LMS) Accessing the System...2 Using the LMS in Learner Mode...3 The Home Page...3 Locating Assigned Training...4 Registering for a Learning Activity...5 Launching Learning

More information

Remote Access Services Microsoft Windows - Installation Guide

Remote Access Services Microsoft Windows - Installation Guide Remote Access Services Microsoft Windows - Installation Guide Version 3.1 February 23, 2015 1 P age Contents GETTING STARTED... 3 JAVA VERIFICATION, INSTALLATION, AND CONFIGURATION... 3 Windows XP... 3

More information

Recommended Browser Setting for MySBU Portal

Recommended Browser Setting for MySBU Portal The MySBU portal is built using Microsoft s SharePoint technology framework, therefore, for the best viewing experience, Southwest Baptist University recommends the use of Microsoft s Internet Explorer,

More information

VPN: Using WebVPN SSL Client This document outlines the process for using the WebVPN SSL with Internet Explorer and Firefox

VPN: Using WebVPN SSL Client This document outlines the process for using the WebVPN SSL with Internet Explorer and Firefox VPN: Using WebVPN SSL Client This document outlines the process for using the WebVPN SSL with Internet Explorer and Firefox 1. Introduction The WebVPN SSL Client does not require the manual installation

More information

In order to get the most out of your Bert Rodgers courses, it is important to ensure that your computer meets some minimum system requirements.

In order to get the most out of your Bert Rodgers courses, it is important to ensure that your computer meets some minimum system requirements. System Requirements In order to get the most out of your Bert Rodgers courses, it is important to ensure that your computer meets some minimum system requirements. Please select your preferred or current

More information

Checking Browser Settings, and Basic System Requirements for QuestionPoint

Checking Browser Settings, and Basic System Requirements for QuestionPoint Checking Browser Settings, and Basic System Requirements for QuestionPoint This document covers basic IE settings and system requirements necessary for QuestionPoint. These settings and requirements apply

More information

VPN Web Portal Usage Guide

VPN Web Portal Usage Guide VPN Web Portal Usage Guide Table of Contents WHAT IS VPN WEB CLIENT 4 SUPPORTED WEB BROWSERS 4 LOGGING INTO VPN WEB CLIENT 5 ESTABLISHING A VPN CONNECTION 6 KNOWN ISSUES WITH MAC COMPUTERS 6 ACCESS INTRANET

More information

This walk-through was created using Windows XP as a guide, however alternate versions of the Windows OS will be very similar in procedure as well.

This walk-through was created using Windows XP as a guide, however alternate versions of the Windows OS will be very similar in procedure as well. Important!: If you are working from a computer within your office environment, it may be advisable to have your local IT/Helpdesk personnel validate that this software meets acceptable standards prior

More information

Non-Java Kronos link: https://www-kronos.itcs.northwestern.edu/wfc/applications/wtk/html/ess/logon.jsp

Non-Java Kronos link: https://www-kronos.itcs.northwestern.edu/wfc/applications/wtk/html/ess/logon.jsp Kronos 6.3 Troubleshooting Guide Links to Kronos 6.3... 1 Chrome 29, 30 or 31... 2 Tips for Troubleshooting Internet Explorer 8 or 9... 3 Tips for Troubleshooting Internet Explorer 9 or 10... 3 Compatibility

More information

Fidelity WealthCentral Browser Support

Fidelity WealthCentral Browser Support Fidelity WealthCentral Browser Support Quick Links The following are quick links to the various sections in this document. Browser and Operating System Support... 1 Operating Requirements... 2 Recommended

More information

This Quick Reference Sheet covers the most common technical issues that may be encountered.

This Quick Reference Sheet covers the most common technical issues that may be encountered. CIS Quick Reference Sheet Overview This Quick Reference Sheet covers the most common technical issues that may be encountered. Things You Need To Know The Water Corporation Contractor Induction system

More information

Java version 7 update 45 (7u45)

Java version 7 update 45 (7u45) TO DISABLE JAVA - visit this website for instructions. http://www.java.com/en/download/help/disable_browser.xml http://www.oracle.com/technetwork/java/javase/downloads/jdk7-downloads-1880260.html If you

More information

This guide will walk you through the process of disabling pop-up blockers found in three popular web browsers.

This guide will walk you through the process of disabling pop-up blockers found in three popular web browsers. Disable Pop-Up Blockers for MyCPD This guide will walk you through the process of disabling pop-up blockers found in three popular web browsers. Popup blockers interfere with proper functioning of the

More information

Microsoft Windows Installation and Troubleshooting Guide

Microsoft Windows Installation and Troubleshooting Guide Remote Access Services Microsoft Windows - Installation and Troubleshooting Guide Version 2.1 February 19, 2013 1 P age TABLE OF CONTENTS 1 MICROSOFT WINDOWS XP INSTALLATION PROCEDURES... 3 2 MICROSOFT

More information

Dartmouth College Technical Support Document for Kronos PC version

Dartmouth College Technical Support Document for Kronos PC version Dartmouth College Technical Support Document for Kronos PC version Contents How to Save the Kronos URL as a Favorite or Bookmark... 2 Internet Explorer... 2 Firefox... 4 Possible Problems When Logging

More information

SmartGrant Web Browser Set-Up

SmartGrant Web Browser Set-Up SmartGrant Web Browser Set-Up TABLE OF CONTENTS SmartGrant Supported Web Browsers for Windows... 2 Configuring Your Web Browser for SmartGrant... 3 Internet Explorer... 3 Firefox... 10 Chrome... 15 Safari...

More information

isupplier PORTAL ACCESS SYSTEM REQUIREMENTS

isupplier PORTAL ACCESS SYSTEM REQUIREMENTS TABLE OF CONTENTS Recommended Browsers for isupplier Portal Recommended Microsoft Internet Explorer Browser Settings (MSIE) Recommended Firefox Browser Settings Recommended Safari Browser Settings SYSTEM

More information

Federated Identity Service Certificate Download Requirements

Federated Identity Service Certificate Download Requirements Federated Identity Service Certificate Download Requirements Version 3.2 Exostar, LLC February 14, 2013 Table of Contents Introduction... 1 Purpose... 1 FIS System Requirements... 2 Adding Exostar as a

More information

Configuring Internet Explorer for CareLogic

Configuring Internet Explorer for CareLogic Configuring Internet Explorer for CareLogic March 19, 2014 1 P a g e Table of Contents Configuring Internet Explorer for CareLogic... 3 Configuring Internet Explorer Security Settings... 4 Internet Explorer

More information

Installing Citrix for Mac

Installing Citrix for Mac Installing Citrix for Mac 1) Go to: http://receiver.citrix.com. 2) Click on Download Receiver. 3) On the bottom left hand corner of your computer screen, the Citrix Download should appear. Click on that

More information

XCM Internet Explorer Settings

XCM Internet Explorer Settings XCM Internet Explorer Settings For best results, you must prepare your Internet Explorer (IE) browser so that interactions with the XCM site are fully trusted (XCM only supports Microsoft s Internet Explorer).

More information

TxEIS Browser Settings

TxEIS Browser Settings TxEIS Browser Settings Updated May 2016 The TxEIS Browser Settings document lists supported browsers and recommended browser settings which will allow you to utilize the TxEIS system at its fullest potential

More information

VPN User Guide. For PC

VPN User Guide. For PC VPN User Guide For PC System Requirements Operating System: Windows XP, Windows Vista, or Windows 7. (Windows 8 is not officially supported, but does work for some users.) Internet Browser: Internet Explorer

More information

Installation and Troubleshooting Guide for SSL-VPN CONNECTIONS Access

Installation and Troubleshooting Guide for SSL-VPN CONNECTIONS Access Installation and Troubleshooting Guide for SSL-VPN CONNECTIONS Access Version 1 Revised 11/29/2007 Table of Contents Java Installation:...4 Browser Configuration:...4 Citrix Client Installation:...8 Attempting

More information

American Honda Motor Co., Inc. Page 1 of 11

American Honda Motor Co., Inc. Page 1 of 11 How To Configure The Security Settings In Internet Explorer 8? These instructions are for Internet Explorer version 8. If you are using version 7, Please use FAQ: How to configure the security settings

More information

Internet Explorer Settings for use with Privia

Internet Explorer Settings for use with Privia Internet Explorer Settings for use with Privia The following document is intended for users who are running Privia and Internet Explorer who either cannot install the Privia client or the client is not

More information

Using VPN. DJJ Staff

Using VPN. DJJ Staff Using VPN DJJ Staff Internet Explorer (32 bit) Enter https://vpn.djj.state.fl.us in the address bar You will need to use IE 32bit. 64 bit machines have the IE 64 bit option as well. To check this setting

More information

Microsoft Internet explorer 7.0 or higher (Except 10), Mozilla Firefox.

Microsoft Internet explorer 7.0 or higher (Except 10), Mozilla Firefox. Dear Client, Welcome to www.canmoney.in, our portal for online trading. We thank you for choosing us as your trading partner. Our website provides host of services and we have taken adequate care to make

More information

Checking IE Settings, and Basic System Requirements for QuestionPoint

Checking IE Settings, and Basic System Requirements for QuestionPoint Checking IE Settings, and Basic System Requirements for QuestionPoint This document covers basic IE settings and system requirements necessary for QuestionPoint. These settings and requirements apply to

More information

Internet Explorer Security Settings. Help Sheet. Client Services. Version 4 Definitive 21 July 2009

Internet Explorer Security Settings. Help Sheet. Client Services. Version 4 Definitive 21 July 2009 Internet Explorer Security Settings Help Sheet Client Services Contents About this document 2 Audience... 2 Scope... 2 Related documentation... 2 Adding Præmium to your list of trusted sites 3 Pop up blocker

More information

Student ANGEL FAQs. General Issues: System Requirements:

Student ANGEL FAQs. General Issues: System Requirements: Student ANGEL FAQs General Issues: What is ANGEL? How do I log in? What is my username and password? How do I activate my account? I forgot my C number/password, what do I do? I registered after the first

More information

Optimal Internet Explorer v6.0 Settings User Guide

Optimal Internet Explorer v6.0 Settings User Guide Optimal Internet Explorer v6.0 Settings User Guide Copyright 1998-2006, E-Z Data, Inc. All Rights Reserved. No part of this documentation may be copied, reproduced, or translated in any form without the

More information

Instructions for Configuring Your Browser Settings and Online Security FAQ s. ios8 Settings for iphone and ipad app

Instructions for Configuring Your Browser Settings and Online Security FAQ s. ios8 Settings for iphone and ipad app Instructions for Configuring Your Browser Settings and Online Security FAQ s ios8 Settings for iphone and ipad app General Settings The following browser settings and plug-ins are required to properly

More information

Intelligent Office: Web Optimisation Guide. Published Date: 06/11/2015. Version: 3.3

Intelligent Office: Web Optimisation Guide. Published Date: 06/11/2015. Version: 3.3 Intelligent Office: Web Optimisation Guide Published Date: 06/11/2015 Version: 3.3 Table of Contents System Requirements:... 3 Introduction... 3 Difficulties Logging on to Intelligent Office (io)... 3

More information

Internet Explorer Browser Clean-up

Internet Explorer Browser Clean-up Follow the steps below to determine your Internet Explorer version number and access browser clean-up procedures specific to your version. 1. From Internet Explorer, click the Help menu and choose About

More information

Basic Browser Troubleshooting Tips for Fidelity WealthCentral

Basic Browser Troubleshooting Tips for Fidelity WealthCentral Basic Browser Troubleshooting Tips for Fidelity WealthCentral Quick Links The following are quick links to the various sections in this document. Symptoms...1 Operating Requirements...1 Recommended System

More information

Frequently Asked Questions Cabinet WEB 9.0

Frequently Asked Questions Cabinet WEB 9.0 Frequently Asked Questions Cabinet WEB 9.0 Quick Start Guide December 2013 Page 1 Frequently Asked Questions None of my documents will download. When I try to view document a popup is displayed briefly

More information

VPN User Guide. For PC

VPN User Guide. For PC VPN User Guide For PC System Requirements Operating System: Windows XP, Windows Vista, or Windows 7. (Windows 8 is not officially supported, but does work for some users.) Internet Browser: Internet Explorer

More information

ApplicationXtender 7.0 Upgrade on 23 September 2015

ApplicationXtender 7.0 Upgrade on 23 September 2015 ApplicationXtender 7.0 Upgrade on 23 September 2015 After the Banner Document Management (BDM) 8.5 upgrade is performed, if you have previously installed ApplicationXtender 6.5 or its components on your

More information

DO NOT PRESERVE FAVORITE WEBSITE DATA

DO NOT PRESERVE FAVORITE WEBSITE DATA Instructions to Fix LMR/Internet Explorer 10 Issues With recent Windows Updates, Internet Explorer 10 may have been installed on your system without your knowledge. The LMR Over the Internet Application

More information

PLATO Learning Environment System and Configuration Requirements for workstations. October 27th, 2008

PLATO Learning Environment System and Configuration Requirements for workstations. October 27th, 2008 PLATO Learning Environment System and Configuration Requirements for workstations October 27th, 2008 Windows 2000 Professional with SP4 Windows XP Professional with SP2 Windows XP Home Edition with SP2

More information

2) Remove all the certificates listed by following steps 3-5.

2) Remove all the certificates listed by following steps 3-5. HOW TO SETUP THE NEW DIGITAL SIGNATURE COMPONENT (Version 3.0) Updated on: 8 April 2014 STEP 1: Uninstall the Java Certificate 1) Select the Security tab as shown in the diagram below and Click on 2) Remove

More information

Table of Contents. Oracle/Sun JRE Upgrade Instructions. Verify Hard Disk Space JRE 1.6.0.35

Table of Contents. Oracle/Sun JRE Upgrade Instructions. Verify Hard Disk Space JRE 1.6.0.35 Table of Contents Oracle/Sun JRE Upgrade Instructions... 1 Verify Hard Disk Space... 1 JRE Install Directions for Windows Vista or Windows 7... 2 EWB Sign-on with the New JRE... 7 Problem and Resolution

More information

Code Signing Digital IDs GCC Certificate Installation Guide Rev 1.4

Code Signing Digital IDs GCC Certificate Installation Guide Rev 1.4 Code Signing Digital IDs GCC Certificate Installation Guide Rev 1.4 BEFORE YOU BEGIN: 1. Review System Requirements found at http://www.globalsign.com/code signing/buy codesigning.html 2. Adobe AIR subscribers

More information

GlobalSign Solutions. PersonalSign Digital Certificates. Installation Guide

GlobalSign Solutions. PersonalSign Digital Certificates. Installation Guide GlobalSign Solutions PersonalSign Digital Certificates Installation Guide 1 TABLE OF CONTENTS Introduction... 3 Installing Your Certificate Using Internet Explorer... 3 Before You Install.... 3 Security

More information

STUDENT ADMINISTRATION TRAINING GUIDE SETTING YOUR BROWSER FOR PEOPLESOFT DOWNLOADS

STUDENT ADMINISTRATION TRAINING GUIDE SETTING YOUR BROWSER FOR PEOPLESOFT DOWNLOADS STUDENT ADMINISTRATION TRAINING GUIDE SETTING YOUR BROWSER FOR PEOPLESOFT DOWNLOADS Table of Contents How to check the browser version... 3 PC - Internet Explorer... 8 Internet Explorer V9 Compatibility

More information

Using the ScoMIS Remote Access Service (VPN Gateway) to access the ScoMIS SIMS.net Terminal Server Service.

Using the ScoMIS Remote Access Service (VPN Gateway) to access the ScoMIS SIMS.net Terminal Server Service. Using the ScoMIS Remote Access Service (VPN Gateway) to access the ScoMIS SIMS.net Terminal Server Service. The ScoMIS Remote Access Gateway offers a convenient method to connect direct to SIMS.net Terminal

More information

Downloading and Installing Interactive Reporting (Hyperion) Web Client

Downloading and Installing Interactive Reporting (Hyperion) Web Client Use the links below to skip to a specific section in the document: Downloading and Installing Interactive Reporting (Hyperion) Web Client... 1 Introduction... 1 Setup... 1 Identifying the version of Internet

More information

OBIEE : Browser and Operating System Compatibility. Including Known Issues and Solutions

OBIEE : Browser and Operating System Compatibility. Including Known Issues and Solutions OBIEE : Browser and Operating System Compatibility Including Known Issues and Solutions Contents PREFACE... 2 SUPPORTED BROWSERS AND OPERATING SYSTEMS... 3 SUMMARY OF KNOWN BROWSER/OS ISSUES:... 4 ISSUE

More information

PersonalSign Digital IDs GCC Certificate Installation Guide Rev. 1.2

PersonalSign Digital IDs GCC Certificate Installation Guide Rev. 1.2 PersonalSign Digital IDs GCC Certificate Installation Guide Rev. 1.2 BEFORE YOU BEGIN: 1. Review System Requirements found at http://www.globalsign.com/digital_certificate/personalsign/how_do_i_buy.html

More information

Rural Development Help Desk

Rural Development Help Desk Rural Development Help Desk Data Collection System (DCS) Technical User Guide Version: 2.0 Last Revision: 02.24.15 CHANGE HISTORY Version Date Name Change History 1.0 01/24/2014 SZ Initial Draft 1.1 03.19.14

More information

Pop up blocker test XP Service Pack 2 - Pop Up Blocker

Pop up blocker test XP Service Pack 2 - Pop Up Blocker Help with online tests In order to run SHL ability tests the test machine might need some configuration: You need to make sure that you have Java and Flash player installed on your machine, as well that

More information

Optimal Browser Settings for Internet Explorer Running on Microsoft Windows

Optimal Browser Settings for Internet Explorer Running on Microsoft Windows Optimal Browser Settings for Internet Explorer Running on Microsoft Windows If you have Internet Explorer 7 or 8: Each time you log in to our web site, it evaluates whether you are using the same computer

More information

Technical Specifications. Technical requirements for Eversheds E-Learning and Learning Management System (LMS)

Technical Specifications. Technical requirements for Eversheds E-Learning and Learning Management System (LMS) Technical Specifications Technical requirements for Eversheds E-Learning and Learning Management System (LMS) 1 Learning Management System (LMS) Client Requirements... 3 Web browsers... 3 ActiveX security

More information

Edwin Analytics Getting Started Guide

Edwin Analytics Getting Started Guide Edwin Analytics Getting Started Guide This guide provides assistance for accessing and using Edwin Analytics, the Department of Elementary and Secondary Education s (ESE) online tool for expanding data

More information

Aspera Connect User Guide

Aspera Connect User Guide Aspera Connect User Guide Windows XP/2003/Vista/2008/7 Browser: Firefox 2+, IE 6+ Version 2.3.1 Chapter 1 Chapter 2 Introduction Setting Up 2.1 Installation 2.2 Configure the Network Environment 2.3 Connect

More information

CAMPUSCALL 3.9 Station Setup

CAMPUSCALL 3.9 Station Setup CAMPUSCALL 3.9 Station Setup VoIP Setup... 2 1. Software Installation... 2 2. Connections to the call station... 2 Analog Setup (Way2Call Hi-Phone)... 2 1. Connections to the call station... 2 2. Connections

More information

Remote Access to Niagara Wheatfield s Computer Network

Remote Access to Niagara Wheatfield s Computer Network Remote Access to Niagara Wheatfield s Computer Network Niagara Wheatfield Central School District Office of Instructional Technology Revised: June 24, 2010 Page 1 of 15 To gain access to Niagara Wheatfield

More information

Banner Document Management System (BDMS) Integration with Self Service Banner (SSB)

Banner Document Management System (BDMS) Integration with Self Service Banner (SSB) Banner Document Management System (BDMS) Integration with Self Service Banner (SSB) We are pleased to announce the integration of Banner Document Management System (BDMS) with Self Service Banner (SSB).

More information

FAQ: troubleshooting Java for Saba Web Access

FAQ: troubleshooting Java for Saba Web Access FAQ: troubleshooting Java for Saba Web Access Published: 06/11/2013 Introduction 2 TOC 3 Contents What are the Java requirements for using Saba Meeting?...4 How do I check if I have a supported version

More information

MY HELPDESK - END-USER CONSOLE...

MY HELPDESK - END-USER CONSOLE... Helpdesk User Guide Page 1 Helpdesk User Guide Table of Contents 1 INTRODUCTION... 3 1.1. OBJECTIVES... 3 1.2. END-USER CONSOLE... 3 1.3. SUMMARY OF RESPONSIBILITY... 3 1.4. HELPDESK INCIDENT LIFE CYCLE...

More information

Web Conferencing Version 8.3 Troubleshooting Guide

Web Conferencing Version 8.3 Troubleshooting Guide System Requirements General Requirements Web Conferencing Version 8.3 Troubleshooting Guide Listed below are the minimum requirements for participants accessing the web conferencing service. Systems which

More information

Remote Desktop access via Faculty Terminal Server Using Internet Explorer (versions 5.x-7.x)

Remote Desktop access via Faculty Terminal Server Using Internet Explorer (versions 5.x-7.x) Remote Desktop access via Faculty Terminal Server Using Internet Explorer (versions 5.x-7.x) Start your Internet Explorer browser and direct it to the faculty home page. Click on the link Remote Access,

More information

Email client configuration guide. Business Email

Email client configuration guide. Business Email Email client configuration guide Business Email August 2013 Contents 1. Mac Email Clients 1.1 Downloading Microsoft Outlook (Professional Plan Users) 1.2 Configuring Microsoft Outlook (Full Exchange Server

More information

Browser Settings for Optimal Site Performance

Browser Settings for Optimal Site Performance 1 Browser Settings for Optimal Site Performance With the constant upgrades to browsers and to City National s systems, an occasional problem may develop with your browser and our program compatibility.

More information

Adobe Reader Settings

Adobe Reader Settings Adobe Reader Settings Table of Contents Adobe 9 and X (10) Reader Settings...2 For Adobe Reader X (10)... 5 Adobe Reader XI (11)...7 Internet Explorer 8 and 9... 8 Google Chrome... 9 Mozilla Firefox...

More information

PLATO Learning Environment 2.0 System and Configuration Requirements. Dec 1, 2009

PLATO Learning Environment 2.0 System and Configuration Requirements. Dec 1, 2009 PLATO Learning Environment 2.0 System and Configuration Requirements Dec 1, 2009 Table of Contents About this document... 3 Document Change Log... 4 System & Configuration Requirements... 5 Workstation

More information

Configuring Internet Explorer for CareLogic Use

Configuring Internet Explorer for CareLogic Use Configuring Internet Explorer for CareLogic Use July 30, 2013 1 P a g e Table of Contents Configuring Internet Explorer for CareLogic Use... 3 Configuring Internet Explorer Security Settings... 4 Internet

More information

Network Connect Installation and Usage Guide

Network Connect Installation and Usage Guide Network Connect Installation and Usage Guide I. Installing the Network Connect Client..2 II. Launching Network Connect from the Desktop.. 9 III. Launching Network Connect Pre-Windows Login 11 IV. Installing

More information

Citrix Introduction and FAQs

Citrix Introduction and FAQs Citrix Introduction and FAQs Introduction to Citrix... 2 Why should I use this?... 2 What about Support?... 2 What browser should I use?... 2 Known Issues... 2 System Requirements for Windows-based computers...

More information

1. TURN OFF UAC SETTINGS

1. TURN OFF UAC SETTINGS AKOYA INSTALLATION TECHNICAL REQUIREMENTS INTERNET EXPLORER CONFIGURATION FOR AKOYA.NET 1. TURN OFF UAC SETTINGS Before making the following changes in Internet Explorer, you must be a local administrator

More information

The Essential WAVA K-8 Scantron Performance Assessment Guide

The Essential WAVA K-8 Scantron Performance Assessment Guide The Essential WAVA K-8 Scantron Performance Assessment Guide What is the Scantron test and why is my student taking the test? The Scantron Performance Assessment is a web-based computer-adaptive test that

More information

Authorware Install Directions for IE in Windows Vista, Windows 7, and Windows 8

Authorware Install Directions for IE in Windows Vista, Windows 7, and Windows 8 Authorware Install Directions for IE in Windows Vista, Windows 7, and Windows 8 1. Read entire document before continuing. 2. Close all browser windows. There should be no websites open. If you are using

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

Blackboard: Help & Guidance

Blackboard: Help & Guidance Blackboard: Help & Guidance Solving problems experienced when using Blackboard 9.1 STUDENT GUIDE 1 Introduction This document covers Internet Explorer 7 (or later. We do not currently support Internet

More information

Are you having trouble logging in with a Username that contains special characters or spaces?

Are you having trouble logging in with a Username that contains special characters or spaces? Troubleshooting Guide Forgot your Username or Password? Are you having trouble logging in with a Username that contains special characters or spaces? Can t launch a course in InfoComm University? Can t

More information

PLATO Learning Environment System and Configuration Requirements. for workstations. April 14, 2008

PLATO Learning Environment System and Configuration Requirements. for workstations. April 14, 2008 PLATO Learning Environment System and Configuration Requirements Version 1.1 (for use with Academic Systems Algebra only) for workstations April 14, 2008 Windows 2000 Professional with SP4 Windows XP Professional

More information