PM23c PM43 PM43c Mid-Range Printer

Transcription

1 PM23c PM43 PM43c Mid-Range Printer User Manual

2 Intermec by Honeywell th Ave.W. Everett, WA U.S.A. The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec by Honeywell. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec by Honeywell by Intermec by Honeywell. All rights reserved. The word Intermec, the Intermec logo, Fingerprint, Ready-to-Work, and SmartSystems are either trademarks or registered trademarks of Intermec by Honeywell. For patent information, refer to Wi-Fi is a registered certification mark of the Wi-Fi Alliance. Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and/or other countries. Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. ii PM23c, PM43, and PM43c Mid-Range Printer User Manual

3 Document Change Record This page records changes to this document. The document was originally released as Revision 001. Version Number Date Description of Change /2014 Updated to support MR7 firmware /2014 Added updated information on installing InterDriver /2013 Updated to support the release of the PM23c printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual iii

4 iv PM23c, PM43, and PM43c Mid-Range Printer User Manual

5 Contents Contents 1 Before You Begin xi Safety Information xi Safety Precautions xi Product Identification xiii Global Services and Support xiii Warranty Information xiii Web Support xiii Send Feedback xiii Telephone Support xiii Who Should Read This Manual xiii Related Documents xiv About the Printer About the PM23c, PM43, and PM43c Printer Printer Features About the Front Panel About the Ready-to-Work Indicator About the Print Button About the Icon Front Panel About the Full Touch Display Front Panel About the Ready Screen About the Main Menu How to Navigate in the Main Menu About the Onscreen Keypads About the Printer Wizards About Printer Command Languages About Fingerprint About Direct Protocol About IPL About ZSim About DSim About Smart Printing How to Set the Printer Command Language Set the Command Language from the Printer Web Page Set the Command Language from the Main Menu Printer Options and Accessories PM23c, PM43, and PM43c Mid-Range Printer User Manual v

6 Contents 2 Set Up the Printer About Media About Linerless Media About Tear-Off Printing Load Media for Tear-Off Printing About the Label Dispenser Load Media for the Label Dispenser Load Media from an External Supply About Cut-Off Printing Load Media for Cut-Off Printing About Ribbon Load Ribbon Connect the Printer to Power About Test Labels Print a Test Label with the Icon Printer Print a Test Label with the Full Touch Printer Calibrate the Screen Create and Print Labels How to Print on RFID Media About RFID Tag Position Run the RFID Calibration Wizard Calculate RFID Tag Position Connect the Printer About Printer Drivers Install Printer Drivers How to Connect the Printer to Your PC Connect the Printer Using a Serial Cable Connect the Printer Using a USB Cable About the Parallel Port Connect the Printer Using an IEEE 1284 Cable vi PM23c, PM43, and PM43c Mid-Range Printer User Manual

7 Contents 4 How to Connect the Printer to Your Network Connect the Printer to an Ethernet Network About Wireless Communications Configure Wireless Communications from the Web Page Configure Wireless Communications from the Main Menu Install Authentication Certificates About Bluetooth Communications Connect to a Bluetooth Device Configure Bluetooth Communications from the Web Page Configure Bluetooth Communications from the Main Menu About the USB Host Port Connect a USB Device Configure the Printer How to Configure the Printer About the Printer Configuration Menus Configure the Printer from the Main Menu Restrict Access to the Main Menu Configure the Printer from the Web Page Configure the Printer with PrintSet How to Configure the Printer with Programming Commands How to Configure the Printer with SmartSystems Configure the Printer with Touchless Configuration About Uploading Fonts, Images, Applications, Formats, and Web Pages Upload Fonts, Images, Applications, Formats, and Web Forms from the Web Page Upload Fonts, Images, Applications, Formats, and Web Forms from a USB Storage Device Change Background Image for the Ready Screen About Printer Profiles Save a Printer Profile from the Web Page Load a Printer Profile from the Web Page Save a Printer Profile from the Main Menu Load a Printer Profile from the Main Menu How to Load a Printer Profile with Programming Commands Install a Configuration File from a USB Storage Device Export a Configuration File to a USB Storage Device Customize the Printer Web Page PM23c, PM43, and PM43c Mid-Range Printer User Manual vii

8 Contents 5 Troubleshoot the Printer Call Product Support About Printer System Information View Printer Statistics Check the Printer Odometer Set Maintenance Alerts About Alerts Configure Error Alert Notification Maintenance and Error Alerts Troubleshoot Printer Problems and Find Solutions How to Restore Printer Defaults Restore Defaults from the Printer Web Page Restore Defaults from the Main Menu Restore Defaults with a Hardware-Based Reset How to Upgrade the Printer Firmware Download the Printer Firmware Update Upgrade Firmware from the Printer Web Page Upgrade Firmware from a USB Storage Device Maintain the Printer How to Clean the Printer Clean the Printhead Clean the Media Guides Clean the Exterior of the Printer Clean the Cutter Replace the Printhead Replace the Platen Roller How to Adjust the Printer Prevent Ribbon Wrinkling Adjust the Printhead Balance Adjust the Printhead Pressure Adjust the Label Gap and Black Mark Sensor viii PM23c, PM43, and PM43c Mid-Range Printer User Manual

9 Contents A B C Specifications Printer Specifications Interface Specifications RS-232 Serial Interface USB Device Interface USB Host Interface Ethernet Interface Default Settings Default Configuration Serial Port Settings Ethernet Settings Wireless General Settings Wireless Network Settings Wireless Security Settings Bluetooth Settings Media Settings Print Quality Settings General System Settings Display and Audio Settings System I/O Settings System Network Services System Maintenance Alert Settings Print Labels with INPrint About the INPrint Page Print INPrint Labels Predefined INPrint Label Formats PM23c, PM43, and PM43c Mid-Range Printer User Manual ix

10 Contents x PM23c, PM43, and PM43c Mid-Range Printer User Manual

11 Before You Begin Before You Begin Safety Information This section provides you with safety information, technical support information, and sources for additional product information. Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions. This section explains how to identify and understand warnings, cautions, and notes that are in this document. Warning: A warning alerts you of an operating procedure, practice, condition, or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment. Caution: A caution alerts you to an operating procedure, practice, condition, or statement that must be strictly observed to prevent equipment damage or destruction, or corruption or loss of data. Safety Precautions Note: Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances. Note: You may use this printer on an IT power system. PM23c, PM43, and PM43c Mid-Range Printer User Manual xi

12 Before You Begin Warning: Moving parts are exposed when the cover is open. Make sure the cover is closed before you operate the printer. Warning: Do not open the electronics cover. Dangerous voltage! Warning: Do not remove the bottom plate. Dangerous voltage! Warning: Do not put your fingers inside the print mechanism when the power is on. Caution: Double pole/neutral fusing. Caution: Do not spray the printer with water. If you are using a hose to clean the premises in an industrial environment, remove the printer or protect it carefully from spray and moisture. Caution: Make sure you place the printer on an even surface that can safely support its weight and supplies. Caution: You must implement both hardware and software safety precautions to prevent the possibility of undefined system states. Caution: You must ensure that dangerous conditions cannot occur under any circumstances, even for a brief period of time. Caution: Observe all safety and accident prevention regulations applicable to your specific region and application. Caution: Before you use a cleaning card, carefully read the warning text on the envelope. xii PM23c, PM43, and PM43c Mid-Range Printer User Manual

13 Product Identification Before You Begin The machine labels are attached to the underside of the printer and contain information on type, model, serial number, and AC voltage. This document provides warnings regarding personal safety during operation of the printer. Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec website at and click Support > Returns and Repairs > Warranty. Web Support Visit the Intermec web site at to download our current manuals (in PDF). Visit the Intermec technical knowledge base (Knowledge Central) at and click Support > Knowledge Central to review technical information or to request technical support for your Intermec product. Send Feedback Your feedback is crucial to the continual improvement of our documentation. To provide feedback about this manual, please contact the Technical Communications department directly at Telephone Support In the U.S.A. and Canada, call Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec web site, click About Us > Contact Us. Who Should Read This Manual This user manual provides you with information about the features of the PM23c, PM43, and PM43c printers, and how to install, configure, operate, maintain, and troubleshoot them. PM23c, PM43, and PM43c Mid-Range Printer User Manual xiii

14 Before You Begin Related Documents The Intermec web site at contains our documents (as.pdf files) that you can download for free. To download documents 1 Visit the Intermec website at 2 Click the Products tab. 3 Using the Products menu, navigate to your product page. For example, to find the PM43 printer product page, click Printers and Media > Industrial Printers > PM43 Mid-Range Printer. 4 Click the Manuals tab. If your product does not have its own product page, click Support > Manuals. Use the Product Category, the Product Family, and Product to find your documentation. xiv PM23c, PM43, and PM43c Mid-Range Printer User Manual

15 1 About the Printer This chapter introduces the PM23c, PM43, and PM43c printers, and includes descriptions of printer features and basic operation. 1

16 Chapter 1 About the Printer About the PM23c, PM43, and PM43c Printer Printer Features The PM23c, PM43, and PM43c printers are rugged label printers that include integrated USB, RS-232, and Ethernet interfaces. You can connect the printers to a single desktop PC, to a wired network, or to a wireless network. Features of both printers include: Print speeds of up to 10 ips (406 dpi printhead) and 12 ips (203 and 300 dpi printhead). USB host port for connecting storage devices, scanners, or keyboards. USB device port for connecting to a desktop PC. Support for printer programming languages including Intermec Fingerprint, Intermec Printer Language (IPL), Direct Protocol, DSim, and ZSim. A wide range of printer accessories. CCXv4 certified. Note: The PM23c, PM43, and PM43c printers with an IEEE b/g/n radio installed are Wi-Fi certified for interoperability with other b/g/n wireless LAN devices. Use these illustrations to familiarize yourself with the PM23c, PM43, and PM43c printers. Most of the illustrations in this manual show the PM43 printer. The internal parts and back connectors are the same for all printer models. 2 PM23c, PM43, and PM43c Mid-Range Printer User Manual

17 Chapter 1 About the Printer Front View of PM43 Printer PM23c, PM43, and PM43c Mid-Range Printer User Manual 3

18 Chapter 1 About the Printer Internal View of the PM43 Printer Back View of the PM43 Printer 4 PM23c, PM43, and PM43c Mid-Range Printer User Manual

19 Chapter 1 About the Printer About the Front Panel There are two front panels available for the PM23c, PM43, and PM43c printers: Icon (no display) Full touch display Both versions of the front panel contain the Print button and the Ready-to-Work indicator. The PM43 with the full touch display also has a USB port on the front panel. About the Ready-to-Work Indicator The Ready-to-Work indicator on the front of the printer turns on when the printer is ready to print. Ready-to-Work Indicator Location Ready-to-Work Indicator Status On Blinking Off Description Printer is ready for a print job. Printer is not ready for a print job. Printer is turned off, not communicating, or not ready to print. For example, the printer may be starting up or performing a firmware upgrade. PM23c, PM43, and PM43c Mid-Range Printer User Manual 5

20 Chapter 1 About the Printer About the Print Button The blue button on the front panel is the Print button. All models of printer have a blue Print button. Use the Print button to feed media, pause print jobs, and print. Use this table to understand the functions of the Print button. Print Button Behavior State of the Printer Starting Ready Printing Paused Error Printer Behavior Press the Print button during startup to enter Calibration mode or to restore defaults if the printhead is lifted. Press the Print button to advance media. Press and hold the Print button for more than two seconds to perform a test feed. If the print key feature is enabled (on), the printer reprints the last print job. Press the Print button to stop or pause printing. The printer will stop after it completely prints one label. Press the Print button to resume printing. Press the Print button to advance media if possible. 6 PM23c, PM43, and PM43c Mid-Range Printer User Manual

21 About the Icon Front Panel Chapter 1 About the Printer The icon front panel contains icons that light up to indicate printer communications, printer errors, and maintenance issues. Icon Front Panel on a PM23c, PM43, and PM43c Printer Use this table to understand what it means when an icon lights up. Names and Descriptions of Front Panel Icons Icon Name Color Description Wi-Fi Communications White Wireless signal. Off Wireless radio disabled or not installed. Connectivity Flashing Sending or receiving data. white Off No data is being sent or received. Bluetooth White Bluetooth is enabled. Off Bluetooth is disabled or not installed. PM23c, PM43, and PM43c Mid-Range Printer User Manual 7

22 Chapter 1 About the Printer Names and Descriptions of Front Panel Icons (Continued) Icon Name Color Description Media Red Out of media or there is a problem with the media (jammed, not loaded correctly). If the printer has a label taken sensor installed and enabled, this icon indicates that a label has been printed but not yet removed. Off Media is available and loaded correctly. Configuration Error Red There is a printer configuration problem. Off There are no configuration problems. Ribbon Red Ribbon is out or there is a problem with the ribbon. Off Ribbon is not having any problems or the printer is not configured to use ribbon. Printhead Hot Red The printhead is too hot. Off The printhead temperature is normal and the printer is ready for printing. Printhead Lifted Red Printhead is lifted. Off Printhead is lowered. General Error Red There is a printer problem not associated with one of the other icons. Off There are no general errors. Pause White The printer is paused. Off The printer is not paused. Maintenance Amber Maintenance is required and a lifetime odometer setting has been reached. Flashing amber Off The firmware is being upgraded, the printer is recovering or restoring the firmware, or the printer is calibrating. Once the process is complete, the printer will turn off. No maintenance is required. 8 PM23c, PM43, and PM43c Mid-Range Printer User Manual

23 About the Full Touch Display Front Panel Chapter 1 About the Printer The full touch display front panel contains a 3.5-inch touch panel and a keypad for entering information or navigating through the user interface. F F F3 F4 1 F / - C The Full Touch Display Front Panel on a PM43 and PM23c Printer The full touch screen is a resistive touch panel that supports touch input with fingers, gloved hands, or a stylus. You only need to touch the screen once to make a selection. Use the keys on the front panel to enter information into the screen or to navigate the Main Menu if the touch screen is not working properly. All of the full touch display printers contain these keys on the front panel: 0 to 9, Enter,. (period), - (minus), Clear, F1 to F5, and an Orange (Shift) key. PM23c, PM43, and PM43c Mid-Range Printer User Manual 9

24 Chapter 1 About the Printer Shortcut Keys on the Full Touch Display Keypad Navigation Shortcut Keys Enter the Main Menu. (period)/- (minus) Arrow Up 8 Arrow Down 2 Arrow Left 4 Arrow Right 6 Enter in Menu Enter button Break in Fingerprint Application Orange + C About the Ready Screen After you turn the printer on, the Ready screen appears when the printer finishes starting up. PM23c, PM43, and PM43c Ready Screen Note: Icons for Wi-Fi and Bluetooth status appear only when the optional Wi-Fi/Bluetooth module is installed. The IP address appears when the printer is connected to an Ethernet or wireless network. If there is not Ethernet or wireless connection, serial port information appears on the screen. 10 PM23c, PM43, and PM43c Mid-Range Printer User Manual

25 Chapter 1 About the Printer By default, the information bar at the bottom of the screen shows the printer command language and the printer IP address. You will see the time and current date only if the real time clock (RTC) is installed. You can customize the screen as necessary to show different kinds of information. The status bar at the top of the screen includes these icons: Information and Status Icon Descriptions Icon Description of Icon Printer Information icon. Press the icon to view printing related settings and system information. Wireless Connection icon. This icon appears when the Wi-Fi/Bluetooth module is installed in the printer and indicates the strength of the wireless network connection: - Strong. - Good. - Weak. - No signal is turned off. Press the icon to view status and signal strength. Data transfer icon. Blinks when data is moving through an interface connection to the printer. Press the icon to view detailed information on the connection. Bluetooth icon. This icon appears when the Wi-Fi/Bluetooth module is installed in the printer and indicates whether the Bluetooth module is enabled or disabled: - Bluetooth is turned on. - Bluetooth is turned off. Press the icon to view detailed Bluetooth information or to use the Bluetooth wizard. PM23c, PM43, and PM43c Mid-Range Printer User Manual 11

26 Chapter 1 About the Printer About the Main Menu In the printer Ready screen, press to view the Main Menu. Press one of the buttons to select the Programs, Settings, Tools, or Wizards menu: Select Programs to see a list of programs installed on the printer. This list includes utility programs provided by Intermec as part of the printer firmware, and programs you have installed on the printer. The Programs item appears in the Main Menu only if the printer is using Fingerprint or Direct Protocol as the command language. Select Settings to view and change printer settings. Select Tools to print test labels, manage a connected USB storage device, restore printer default settings, or save and load printer profiles. Select Wizards to see a list of wizards that help you configure printing or communication settings, or calibrate the media sensors. Note: The printer cannot print while the Main Menu is onscreen. You need to exit the Main Menu and return to the Ready screen to begin printing. 12 PM23c, PM43, and PM43c Mid-Range Printer User Manual

27 How to Navigate in the Main Menu Chapter 1 About the Printer Use the status bar buttons to navigate between menus in the Main menu and save changes. Main Menu Buttons and Descriptions Button Description Returns to the Main menu. Goes back up one level in the menu. Returns to the Ready screen. Saves the configuration changes. Moves between options in a setting menu. Moves to additional options not viewable in the menu. Use the horizontal scroll bar for settings with options you can select. Use the onscreen keypads to enter data for the settings. About the Onscreen Keypads You can use the onscreen alphanumeric or numeric keypads to make changes to your settings. Alphanumeric Keypad PM23c, PM43, and PM43c Mid-Range Printer User Manual 13

28 Chapter 1 About the Printer Numeric Keypad Extended Numeric Keypad For all keypads: Press to delete the last character you entered. Press the available keys to enter your information. For the alphanumeric and extended numeric keypad: Press 123 or ABC to toggle between the alphabetic and numeric keys. In the alphabetic keypad, press to toggle between uppercase and lowercase letters. 14 PM23c, PM43, and PM43c Mid-Range Printer User Manual

29 Chapter 1 About the Printer In the numeric keypad, press to toggle between shifted and unshifted key characters. For example, press the up arrow to toggle between $ and # in the numeric keypad. When you are finished typing, press to return to the menu and then save your information. About the Printer Wizards The full touch printer firmware includes several wizards you can use to quickly set up your printer. The available wizards depend on the hardware you have installed in the printer. You can start all of the wizards from the Main menu except for the startup wizard. The startup wizard appears the first time you turn on the printer and after the printer has been reset to the factory default state. Printing Wizards Wizard Media Setup Print Quality Loading Media Loading Ribbon Description Select media and printing type (DT or TTR), media width, length, and X-margin, Start and Stop Adjust values, and print speed. Prints a series of labels to determine the best print quality setting. Shows how to load media. (TTR printers only) Shows how to load ribbon. PM23c, PM43, and PM43c Mid-Range Printer User Manual 15

30 Chapter 1 About the Printer Communications Wizards Wizard Line Analyzer Wireless Bluetooth Description Logs all incoming data on all communications channels and saves the data to a log file. For experienced users. Looks for wireless networks and sets up Wi-Fi communications. Available when Wi-Fi/Bluetooth module is installed. Looks for discoverable Bluetooth devices and sets up Bluetooth communications. Available when Wi-Fi/Bluetooth module is installed. Calibration Wizards Wizard Media Screen RFID Label Taken Sensor Description Calibrates the label gap sensor and shows current print settings. Calibrates the touch screen. Calibrates the optimal label adjustment and output power setting for the RFID media loaded in the printer. Available when the RFID module is installed. Calibrates the label taken sensor used with the label dispenser. Available when the label taken sensor is installed. About Printer Command Languages A printer command language is a set of instructions that controls printer functions: Configure the printer. Return the status of the printer. Control peripheral devices. Format a label or receipt for printing. 16 PM23c, PM43, and PM43c Mid-Range Printer User Manual

31 About Fingerprint About Direct Protocol About IPL Chapter 1 About the Printer The printer supports these command languages and language simulator support options: Fingerprint Direct Protocol (DP) IPL (Intermec Printer Language) ZSim (ZPL command language simulator) DSim (DPL command language simulator) Smart Printing Fingerprint is a BASIC-inspired general purpose printer language. Use Fingerprint to design custom label formats and write printer application software. If you plan to run Smart Printing applications directly on the printer, without connecting to a PC, select Fingerprint as your printer command language. For more information, see the Intermec Fingerprint Command Reference Manual. The printer uses the Fingerprint printer command language by default. Direct Protocol (DP) is a subset of Fingerprint that uses a more intuitive English-like syntax. This flexible host-based printer command language can also be used with Smart Printing applications. Direct Protocol lets you combine predefined layouts and variable data to create labels, tickets, and tags. If you are using bar code software, like BarTender, select Direct Protocol as your printer command language. IPL (Intermec Printer Language) is a host-based printer command language. Use IPL to design, modify, and download label formats; write printer application software; and configure the printer. If you are sending IPL label files to the printer, select IPL as your printer command language. For more information, see the IPL Command Reference Manual. PM23c, PM43, and PM43c Mid-Range Printer User Manual 17

32 Chapter 1 About the Printer About ZSim About DSim About Smart Printing ZSim (ZPL command language simulator) interprets Zebra programs (ZPL II or later) without requiring any host programming changes. If you are sending ZPL label files to the printer, select ZSim as your printer command language. For more information, see the ZSim Command Reference Manual. DSim (DPL command language simulator) interprets Datamax data streams without requiring any host programming changes. If you are sending DPL label files to the printer, select DSim as your printer command language. For more information, see the DSim Command Reference Manual. Smart Printing refers to the ability of the printer to independently run printing operations without being connected to a host computer. If you are running printer-based applications written in C#, select Smart Printing as your printer command language. For help creating Smart Print applications, go to the Intermec Developer Center at How to Set the Printer Command Language You can use one of these methods to change the printer command language: Printer web page Main Menu PrintSet 5. For more information, see the PrintSet 5 online help. 18 PM23c, PM43, and PM43c Mid-Range Printer User Manual

33 Chapter 1 About the Printer Set the Command Language from the Printer Web Page To set the command language from the printer web page, you need to turn on the printer and connect to your Ethernet or Wi-Fi network. 1 Make sure that the printer has media and ribbon (if necessary) installed. 2 On your PC, open a browser. 3 In the Location or Address bar, type the printer IP address and press Enter. The printer web page appears. 4 Click Login. The Login page appears. 5 Type your Username and Password and click Login. The default username is itadmin and the default password is pass. 6 Click the Configure tab. 7 Click System Settings > General. 8 Select a different printer command language from the Command Language list, and then click Save. 9 Click the Services tab. 10 Click Reboot Printer, and then click Reboot. The printer restarts in the command language you selected. Set the Command Language from the Main Menu If you have a full touch printer, you can use this procedure to change the printer command language from the Main Menu. 1 From the Ready screen, press the Main Menu button. 2 From the Main Menu, presssettings > System Settings > General. 3 Scroll down until you reach Command Language. 4 Use the horizontal scroll bar to select the command language you want to use and then save your change. 5 Turn the printer off and then on. The printer starts up in the command language you selected. PM23c, PM43, and PM43c Mid-Range Printer User Manual 19

34 Chapter 1 About the Printer Printer Options and Accessories You can use these printer options and accessories (sold and ordered separately) with the PM23c, PM43, and PM43c printers. Most options are either installed at the factory or can be installed by factory service technicians in the field. Accessories are designed to be installed by the customer. PM23c, PM43, and PM43c Options and Accessories Option or Accessory Supported Printer Description 1-inch Hanger PM23c Use the 1-inch hanger when you are using very narrow media. Airline Boarding Pass PM43c Use the airline boarding pass option to print boarding passes from fanfold media. The airline boarding pass options include a ticket shelf, media guides, and an extended tray. Airline Baggage Tag PM23c, PM43c Door with Bubble Top PM23c Collapsible Core Cutter Cutter Tray Door with the Dome Cover Dual USB Host Port Board PM43, PM43c PM43, PM43c PM43, PM43c PM23c, PM43c PM23c, PM43, PM43c Use the airline media guides and filler to easily load baggage tags in your printer. Use the bubble door when printing baggage tags on a roll and you need to have media fully covered. Use the collapsible core accessory to easily remove ribbon from the takeup hub. Use the cutter option to cut media into individual labels. Use the optional cutter tray accessory to collect the cut-off labels. Use the dome cover to accommodate rolls of media up to mm (8.375 inch) outside diameter and protect the inside of the printer from dust and debris. Use the dual USB host port board to add the ability to connect multiple USB devices to the printer. 20 PM23c, PM43, and PM43c Mid-Range Printer User Manual

35 DUART Board Extended Base with Full Label Roll Rewinder Industrial Interface+UART board Label Dispenser with Rewinder and Label Taken Sensor Label Taken Sensor PM23c, PM43, PM43c PM43 PM23c, PM43, PM43c PM23c, PM43, PM43c PM23c, PM43, PM43c Chapter 1 About the Printer PM23c, PM43, and PM43c Options and Accessories (Continued) Option or Accessory Use the DUART board to add two UART ports on the back of the printer. Use the extended base option with the PM43 printer to be able to rewind a full roll of labels. Use the Industrial interface + UART board to make a UART port on the back of the printer. Use the label dispenser to peel labels from the backing and present the labels one at a time for application. Use the label taken sensor with the label dispenser option to detect when labels are removed from the printer and another can be printed. Large Edge Guide PM43 Use the large edge guide to make sure that large rolls of media stay on the hanger. Media Cover Lock PM43 Use the media cover lock on the PM43 to make sure the media cover remains closed with an external lock. Parallel IEEE 1284 Interface board Real Time Clock RFID Module Supported Printer PM23c, PM43, PM43c PM23c, PM43, PM43c PM23c, PM43, PM43c Description Use the parallel interface board to make a parallel port on the back of the printer. Use the real time clock to keep track of the current time on the printer. Use the RFID module to be able to print on RFID media. The PM23c can print RFID baggage tags. PM23c, PM43, and PM43c Mid-Range Printer User Manual 21

36 Chapter 1 About the Printer PM23c, PM43, and PM43c Options and Accessories (Continued) Option or Accessory Rotating Media Supply Hub Short Door Touchless Configuration Wi-Fi+Bluetooth Module Supported Printer PM23c, PM43, PM43c PM23c, PM43c PM23c, PM43, PM43c PM23c, PM43, PM43c Description Use the rotating media supply hub with media that has a 76 mm (3 in) core. The PM43 hub supports up to mm (8.375 in) outside diameter roll size. the PM23c and PM43c hub supports up to mm (6 in) outside diameter roll size. The hub option also includes a paper low sensor. Use the short door to accommodate large rolls of media. Use the touchless configuration option to be able to configure the printer from an RFID reader. Use the Wi-Fi+Bluetooth module to be able to communicate with your printer wirelessly. 22 PM23c, PM43, and PM43c Mid-Range Printer User Manual

37 2 Set Up the Printer Use this section of the manual to learn what you need to do to set up the printer. You will find information about loading media and ribbon, printing a test label, calibrating the full touch screen, and adjusting the printer. 23

38 Chapter 2 Set Up the Printer About Media About Linerless Media About Tear-Off Printing The printers can print on labels, tickets, tags, and continuous stock. The procedure you use to load media depends on how you are operating the printer and the options you have installed. If you are printing on linerless media, follow these guidelines for best results: You must install the linerless roller accessory before printing. For more information on this accessory, contact your local Intermec representative. When removing printed labels on linerless media, tear the label up towards the top of the printer to prevent media jams. Do not use linerless media with the cutter accessory. For tear-off printing, you manually tear printed labels, tickets, and other printed media from the front of the printer. You can use these types of media for tear-off printing: Non-adhesive continuous stock Self-adhesive continuous stock with liner Self-adhesive labels with liner Tickets with gaps, with or without perforations Tickets with black marks, with or without perforations 24 PM23c, PM43, and PM43c Mid-Range Printer User Manual

39 Load Media for Tear-Off Printing Chapter 2 Set Up the Printer You can install an optional label taken sensor that detects when the current label is removed and prints the next label. 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. PM23c, PM43, and PM43c Mid-Range Printer User Manual 25

40 Chapter 2 Set Up the Printer 3 Load a media roll onto the media supply hub. Make sure you push the roll all the way against the inner wall of the printer and adjust the edge guide and the dancer guide to hold the media in place. 4 Route the media through the print mechanism. 5 Adjust the printhead balance. For help, see Chapter 6. 6 Turn the printhead lift lever clockwise to close the printhead. 7 Adjust the label gap and black mark sensor. The sensor LED should line up with the center of the media. For help, see Chapter 6. 8 Close the media cover. 9 Press the Print button to advance the media. 10 Configure the printer for the correct media type (media with gaps, black mark, continuous fixed length, or continuous variable length). 11 Calibrate the sensors on the printer. You can calibrate the media from the Main Menu (Wizards > Calibration > Media) on a full touch printer or from the web page (Services > Media Calibration) for all models of the printer. 12 Configure the start and stop adjust settings. 26 PM23c, PM43, and PM43c Mid-Range Printer User Manual

41 About the Label Dispenser Chapter 2 Set Up the Printer The label dispenser accessory, which includes the Label Taken Sensor, removes the liner from self-adhesive label stock as each label is printed. You manually remove the label at the front of the printer. After you load media, you need to configure the feed adjust settings. You may need to adjust the recommended values slightly depending on your media type, supply method, and roll sizes, or because of individual differences between printers. Load Media for the Label Dispenser If you have the optional label dispenser installed in your printer, the printer will separate self-adhesive labels from the liner. The label taken sensor causes the printer to wait for you to remove a label before printing the next one. You can also install the internal media rewinder if you want to rewind the liner. 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. PM23c, PM43, and PM43c Mid-Range Printer User Manual 27

42 Chapter 2 Set Up the Printer 3 Pull down on the label dispenser lever to open the media path. 4 Load a media roll onto the media supply hub. Make sure you push the roll all the way against the inner wall of the printer and adjust the edge guide and the dancer guide to hold the media in place. 5 Route the media through the print mechanism and out the front of the printer. 28 PM23c, PM43, and PM43c Mid-Range Printer User Manual

43 Chapter 2 Set Up the Printer 6 Insert the media in the opening between the label dispenser and the platen roller. You can pull the liner through the dispenser and out the bottom of the mechanism or you can route the liner around the internal media rewinder (if installed). Route the Liner Around the Internal Media Rewinder Route the Liner Around a Cardboard Core PM23c, PM43, and PM43c Mid-Range Printer User Manual 29

44 Chapter 2 Set Up the Printer Route the Liner Around a Collapsible Core (PM43, PM43c) 7 Pull the liner tight and push the label dispenser lever back into the closed position. 8 Turn the printhead liftlever clockwise to close the printhead. 9 Close the media cover. 10 Press the Print button to advance the media. 11 Configure the printer for the correct media type (media with gaps, black mark, continuous fixed length, or continuous variable length). 12 Calibrate the sensors on the printer. You can calibrate the media from the Main Menu (Wizards > Calibration > Media) on a full touch printer or from the web page (Services > Media Calibration) for all models of the printer. 30 PM23c, PM43, and PM43c Mid-Range Printer User Manual

45 Load Media from an External Supply Chapter 2 Set Up the Printer You can place the media supply, such as fanfold tickets or tags, behind the printer or underneath it. 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. PM23c, PM43, and PM43c Mid-Range Printer User Manual 31

46 Chapter 2 Set Up the Printer 3 Feed media through the slot in the back of the printer (or from the slot in the bottom of the printer) and route it through the print mechanism. About Cut-Off Printing 4 Turn the printhead lift lever clockwise to close the printhead. 5 Close the media cover. 6 Press the Print button to advance the media. 7 Configure the printer for the correct media type (media with gaps, black mark, continuous fixed length, or continuous variable length). 8 Calibrate the sensors on the printer. You can calibrate the media from the Main Menu (Wizards > Calibration > Media) on a full touch printer or from the web page (Services > Media Calibration) for all models of the printer. In cut-off printing, each label is automatically cut from the media roll immediately after the label is printed. You can print on non-adhesive, continuous label stock. You can also use self-adhesive labels with a liner, but you must cut only the liner. 32 PM23c, PM43, and PM43c Mid-Range Printer User Manual

47 Chapter 2 Set Up the Printer Caution: You must not use the cutter to cut through any kind of adhesive, or other soft material, that may stick to the cutting parts and render the cutter inoperable or even damage the electric motor. The cutter module includes the top of form sensor. You can also install the optional cutter tray accessory, which holds up to 20 labels or tickets. After you load media, you need to configure the cutter and the feed adjust settings. You may need to adjust the recommended values slightly depending on your media type, supply method, and roll sizes, or because of individual differences between printers. Load Media for Cut-Off Printing Cut-off printing is supported by the PM43 and PM43c printers with the cutter installed. 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. 3 Open the cutter door. PM23c, PM43, and PM43c Mid-Range Printer User Manual 33

48 Chapter 2 Set Up the Printer 4 Load a media roll onto the media supply hub. Make sure you push the roll all the way against the inner wall of the printer and adjust the edge guide and the dancer guide to hold the media in place. 5 Route the media through the print mechanism and out through the slot in the cutter. 6 Close the cutter. 7 Turn the printer on and close the media cover. 8 Configure the cutter: If you have an icon printer, use PrintSet 5 or a printer command language to configure the cutter. If you have a full touch printer, continue with the next step. 9 After the printer finishes starting up, press. 10 Select Settings > Printing > Cutter. 11 In the Cutter Control options, select Automatic. You can also enable Partial Cut from the Cutter menu. 12 Press to save your settings. 13 Configure the start and stop adjust settings. 34 PM23c, PM43, and PM43c Mid-Range Printer User Manual

49 About Ribbon Chapter 2 Set Up the Printer Thermal transfer printing provides a durable printout that is less vulnerable to chemicals, heat, and sunlight than direct thermal printing. Make sure you select a ribbon type that matches the media you are using and that you configure the printer for thermal transfer media. The printer supports thermal transfer ribbon rolls with the ink-coated side facing either inward or outward. To determine which type of ribbon you have, use a pen or other sharp object to scratch through the ribbon against a piece of paper. If you see a mark on the paper, your ribbon is wound ink out. Determining Whether Your Ribbon is Wound Ink In or Ink Out PM23c, PM43, and PM43c Mid-Range Printer User Manual 35

50 Chapter 2 Set Up the Printer Load Ribbon 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. 3 Slide the ribbon roll onto the ribbon supply hub and slide the empty ribbon core onto the ribbon takeup hub. 4 For ribbon that has the ink wound out, place the ribbon on the supply hub with the ribbon wound clockwise. For ribbon that has the ink wound in, place the ribbon on the supply hub with the ribbon wound counterclockwise. 36 PM23c, PM43, and PM43c Mid-Range Printer User Manual

51 Chapter 2 Set Up the Printer 5 Route the ribbon through the print mechanism and pull out approximately 20 cm (8 inches) of ribbon leader. The dotted line in this illustration shows how to load ribbon with the ink wound in. 6 Turn the ribbon takeup hub counterclockwise until the ribbon becomes tight and runs wrinkle-free through the print mechanism. 7 Load media. 8 Turn the printhead lift lever clockwise to lower the printhead. 9 Close the media cover. 10 Press the Print button to advance the media. 11 Configure the printer for the correct media type: media with gaps, black mark, continuous fixed length, or continuous variable length. 12 Set the print method to ribbon (TTR). 13 Calibrate the sensors on the printer. You can calibrate the media from the Main Menu (Wizards > Calibration > Media) on a full touch printer or from the web page (Services > Media Calibration) for all models of the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual 37