3M SelfCheck System C-Series Optional Receipt Printer. User s Guide

Transcription

1 3M SelfCheck System C-Series Optional Receipt Printer User s Guide

2 Copyright M. All rights reserved. 3M SelfCheck System C-Series Optional Receipt Printer B 3M and SelfCheck are trademarks of 3M. The original instructions in this document were written in U.S. English. All other languages are a translation of the original instructions.

3 Contents Introduction... 1 About this manual... 1 Product introduction... 1 Setup procedures... 2 Fill receipt printer paper... 2 Paper loading tips... 2 To load the receipt printer paper... 3 Configure the receipt printer... 6 Configure receipts... 6 Troubleshooting Procedures... 8 Common troubleshooting steps... 8 Clearing a paper jam in the receipt printer... 8 To clear a paper jam in the receipt printer... 8 To close the receipt printer... 9 Ordering supplies Receipt paper M Service Information to gather M Service phone numbers M Library Systems Web Site Copyright M. All rights reserved. i

5 Introduction About this manual This manual provides information on the optional receipt printer that can be used with the 3M SelfCheck System C-Series. It supplements the information provided in the SelfCheck System C-Series Manager User Guide and is not intended as a standalone document. Product introduction The receipt printer is an optional component of the SelfCheck System C-Series, enabling the system to provide patrons with receipts for the library materials they check in. Figure 1 C-Series System with optional receipt printer Staf f Printer Interconnect box: RFID reader Power supply AC-line connection Optional Receipt Printer Chute with RFID Antenna Memory Card Reader Power Network Copyright M. All rights reserved. 1

6 Setup procedures This section describes how to set up receipt printing, which requires you to complete the following tasks: 1. Load the printer paper into the printer. 2. Configure the printer on the SelfCheck C-Series System Manager Devices tab. 3. Configure receipt contents and appearance on the SelfCheck C-Series System Manager Receipt tab. Fill receipt printer paper Use the following procedure to load a new roll of paper in the receipt printer. Figure 2 Printer and paper dispenser CAUTION Do not touch the inside of the print head with your hand or fingers or any metal tool. Use only paper approved by 3M Use of other paper may void warranty and in addition result in reduced print head life, inferior print quality, or other unforeseen problems. Note: In normal operation, the printer will clear any paper from inside the printer head and jams will be rare. If a paper jam occurs, see Clearing a paper jam in the receipt printer on page 8. Paper loading tips Do not insert paper with a jagged, fuzzy, or bent edge, as this could cause a paper jam. Figure 3 Acceptable and unacceptable leading paper edges Do not touch or hold the paper during auto-loading or printing, otherwise paper feeding problems, skewing, or a paper jam may occur. If slack occurs in the paper roll, rewind the roll to take up any slack. Make sure paper is routed under the tension arm. If the paper appears slanted, correct the roll position or remove and reinstall the paper in the correct position. After paper loading, the printer will enter the print ready state. Note that if any data is present in the print buffer, it will begin printing immediately after you have finished loading the paper. 2 Copyright M. All rights reserved.

7 Setup procedures To load the receipt printer paper 1. Turn OFF printer power switch. 2. Pull the printer drawer out to access the printer and paper dispenser. 3. Locate the latch pin and hinge pin (linked by a spring, each approx. 5 in. [12 cm] long) near the base of the paper dispenser. The dispenser door swings open or closed on the hinge pin. The latch pin holds the dispenser door in the closed (upright) position. Figure 4 Paper dispenser door, hinge pin, and latch pin 4. Gently lift the latch pin up to unlatch the dispenser door, then swing the door down into the open position. Figure 5 Open the dispenser door Copyright M. All rights reserved. 3

8 Setup procedures 5. Remove the empty paper roll from the spindle and rollers. Figure 6 Remove the empty paper roll 6. Install the new paper roll onto the spindle and rollers so the paper will unwind from the top, then close the side of the paper dispenser, clicking the latch pin into place. Figure 7 Install new paper roll and close dispenser 7. Thread the front edge of the paper under the tension bar and then insert it into the printer paper feeder. Figure 8 Thread paper under tension bar 8. Gently slide the printer drawer forward until it firmly seats in its operating position. 4 Copyright M. All rights reserved.

10 Setup procedures Configure the receipt printer 1. Access the SelfCheck System C-Series Manager and log in as the administrator. 2. Access the Devices tab. 3. Configure the printer, using the following information: Click the Enabled check box. Use the C1 Receipt Button Enabled check box to enable the patron receipt button. If the receipt printer is enabled and this check box is blank, a receipt will be printed for every return, but only after the C1 Receipt Inactivity Timeout passes following the last item returned. Use the C1 Receipt Button COM port field to configure the COM port the receipt button uses. Use the default setting for the C1 Receipt Inactivity Timeout field unless you are instructed to change it by a 3M technician. This field determines how long the system waits after an item is checked in for the patron to present another item or press the receipt button. If this timeout is exceeded and the button has not been pressed, the receipt buffer is reset and the system is ready for the next patron. If this period is too short, the buffer may reset before a patron has finished inserting his/ her last item. If it is too long and a patron does not request a receipt, the next patron may see the previous patron s items on his/her receipt. 4. After making these configuration changes, click Save Device Settings and then restart the SelfCheck System software. Configure receipts 1. Access the SelfCheck System C-Series Manager and log in as the administrator. 2. Access the Receipts tab. 3. Check Print check-in receipt, click Save Settings and then click the Check-in-receipt link. 4. Select the Contents tab and then configure the information to print on each receipt. This will include whether to print: 6 Copyright M. All rights reserved.

11 Setup procedures The Item ID Item circulation system messages General circulation messages 5. Click Save Settings. 6. To include graphic elements in the receipt s header or footer areas, do the following: a. Consider the following when choosing a graphic: Large images in headers or footers slow printing. The File formats supported are:.jpg,.bmp,.png,.gif, or.tif. The maximum graphic width is 240 pixels. b. Select the Images tab. c. Browse to the image file and upload the image. d. Specify whether to position the graphic above or below header or footer text. e. Click Save Settings. 7. To configure header and footer text, select the Resources tab, choose font attributes, and specify header and footer text. Note: Each language selected on the Languages tab has its own section on the Resources tab. Note: To edit receipts in a language other than the default language, use one of the following methods. Use the Windows Character Map utility to copy Unicode characters. Install additional language support on the Languages tab of the Regional and Language Options applet in Windows Control Panel. 8. To preview receipt configuration, click the Preview button. 9. When the receipt looks the way you want, click Save All Resources. Copyright M. All rights reserved. 7

12 Troubleshooting Procedures Common troubleshooting steps Here are some steps to take to troubleshoot common printer problems. Verify that the printer has paper. Verify that the paper is properly installed. The paper in the 3M-supplied printer must be installed with the thermal side up and paper coming from the bottom of the roll. Verify that the printer is enabled in the Devices tab. Verify that the Print Check-in Receipt field is enabled on the Receipts tab. Verify that the printer cable and power plugs are connected. Try printing a test page from Windows via the Printers folder under the Settings option on the Windows Start menu. Clearing a paper jam in the receipt printer In normal operation, the receipt printer will clear any paper from inside the printer head and jams will be rare. If a paper jam occurs, use the following instructions to clear the paper jam. Figure 10 Printer and paper dispenser CAUTION Do not touch the inside of the print head with your hand or fingers or any metal tool. Use only paper approved by 3M Use of other paper may void warranty and in addition result in reduced print head life, inferior print quality, or other unforeseen problems. To clear a paper jam in the receipt printer 1. With power connected, cycle the printer power switch (turn OFF ON OFF) to reset the printer. 2. Pull the printer drawer outward to access the printer and paper dispenser. 8 Copyright M. All rights reserved.

13 Troubleshooting Procedures 3. Open the printer by pressing the print head latch lever 0.25 in [0,5 cm] clockwise. This will unlatch the print head and the lower jaw will open downward. Figure 11 Open the printer using the head latch lever 4. Carefully remove all the paper from the paper jam. Figure 12 Remove all pieces of paper from the printer To close the receipt printer CAUTION Do not force the jaws. Resistance to closing is an indication that the linkage is not aligned correctly to allow closing. Attempting to force the printer jaws closed can cause irreparable damage the printer, requiring it to be replaced. Do not touch the inside of the print head with your hand or fingers or any metal tool. 1. Lift the printer upper jaw. Figure 13 Lift the printer upper jaw Copyright M. All rights reserved. 9

14 Troubleshooting Procedures 2. Lift the printer lower jaw. The latch lever will engage the pin on the lower jaw. Figure 14 Lift the printer lower jaw 3. Lower the upper jaw to meet the lower jaw. Figure 15 Close the printer upper jaw See Fill receipt printer paper on page 2 for paper-loading tips and instructions. 10 Copyright M. All rights reserved.

15 Ordering supplies Receipt paper Refer to the following information when ordering paper for the receipt printer. Part number Width 3.15 inches [80 mm] Diameter 8.0 inches [203 mm] Copyright M. All rights reserved. 11

16 3M Service Information to gather Before you call for service, please have following information available: The name, address, and telephone number of your facility A description of the problem or the issue you want addressed The model number and serial number of the equipment (located on the serial label), if the call is in regard to a system problem Model Number Serial Number 3M Service phone numbers For questions regarding your system, call one of the following numbers. In the United States In Canada In other countries English Français Call your local 3M office. 3M Library Systems Web Site The 3M Library Systems Web site can be located at For additional information in the United States about 3M Library Systems, go to 12 Copyright M. All rights reserved.

17 3M Library Systems 3M Center, Building 225-4N-14 St. Paul, MN