Vocational Qualification in Business and Administration

Transcription

1 Tampere Vocational College Qualification Specific Part of the Curriculum Vocational Qualification in Business and Administration, 180 cr Study Programme in Customer Services and Sales Study Programme in Accounting and Office Services Vocational Qualification in Business and Administration Approved by Local Board for Vocational Skills Demonstrations xx.xx.20xx Head of Vocational Education and Training , 139 Period of validity: effective until further notice 1

2 Introduction The Structure of the Vocational Qualification in Business and Administration Progression and timing of studies Individual study plan Vocational skills requirements Customer service Sales support services Support services for international trade Profitability planning Planning and implementation of marketing communication activities Entrepreneurship Compulsory modules Customer service Implementation of Skills Demonstration and Assessment of the Module Support services for international trade Implementation of Skills Demonstration and Assessment of the Module Sales support services Implementation of Skills Demonstration and Assessment of the Module Entrepreneurship Implementation of Skills Demonstration and Assessment of the Module Planning and implementation of marketing communication activities Implementation of Skills Demonstration and Assessment of the Module Profitability planning Implementation of Skills Demonstration and Assessment of the Module Core subjects Free-choice modules Organising events 2 cr

3 4.2 Vocational skills development 1-10 cr Modules providing advanced individual vocational competence Briefing teachers and students on the new curriculum Annex Objectives of the Vocational Qualification in Business and Administration The structure of the Vocational Qualification in Business and Administration Key competences for lifelong learning Assessment Qualification specific health requirements Education and training at Tampere Vocational College Tredu Introduction The curriculum regulates and directs the education offered by Tampere Vocational College Tredu and all other activities closely related to it. The curriculum is based on the requirements for vocational qualifications, which is a regulation rendered by the Finnish National Board of Education to the education provider. The curriculum of Tampere Vocational College Tredu consists of the common part for all the fields of vocational education and training and qualification specific part of the curriculum as well as plans on how to arrange the teaching of core subjects. The design and implementation of teaching is based on personal growth in competence. The qualification specific part of the curriculum describes e.g. sector specific working environment, requirements and learning needs, local vocational needs in Pirkanmaa, cooperation with working life, the structure of the qualification and the ways a student can achieve the vocational skills requirements and objectives. The confirmed qualification specific part of the curriculum of Tampere Vocational College Tredu will be issued on the Internet and on the home page of the student administration-program wilma.tredu.fi. 3

4 1 The Structure of the Vocational Qualification in Business and Administration The Vocational Qualification in Business and Administration is made up of vocational modules, core studies as well as free-choice modules. Furthermore, it must be possible to include more qualification modules, which expand the scope of a qualification, when necessary in order to meet sector specific working life requirements or local vocational needs and to enrich the candidate s vocational skills. 1.1 Progression and timing of studies The following table shows the progression and timing of the vocational and free-choice modules and the core subjects. Languages are offered every other year to insure the student s possibility to choose a foreign language to his/her qualification. Study year Customer Service (30cr) Core Subjects (35cr) Sales Support Services (30cr) Entrepreneurship (15cr) Support Services in International Trade (30cr) Planning and Implementation of Marketing Activities (15cr) 1st 2nd 3rd Profitability Planning (15cr) 8 7 Free-Choice Modules (10cr) 1 9 Total (180 cr) cr Vocational modules (Grading according to the national core curriculum) cr Customer service 1year 2year 3year 23 cr Introduction to customer service cr Customer service in practice (On-the-job learning) cr Sales support services 15cr Sales support services 8 7 4

5 15cr Sales support services in practice (On-the-job learning) cr Support services for international trade 3cr Support services for international trade 23 5cr 7 International trade in practice (On-the-job learning) cr Entrepreneurship 15 cr Entrepreneurship cr Planning and implementation of marketing communication activities 8cr 7cr Planning and implementation of marketing communication activities Marketing communications in practice (On-thejob learning) cr Profitability planning 15cr Profitability planning cr Core subjects cr Free-choice modules Totall Individual study plan Individual study plan supports students career planning and develops their abilities in self-assessment. It is based on a student s own study planning, individual choices, progress of studies and assessment of learning. The student is guided in preparing his/her own indivual study plan. The main goal is to draw up a plan the student can commit to and feel motivated by throughout the studies. However, the student has a right to make individual choices in his/her studies and, therefore, the student can update the study plan throughout the education offered. The student and the teacher of the group together sign the individual study plan. The student has a possibility to create his/her qualification using different study paths based on his/her own objectives, prior education or career. 5

6 1.3 Vocational skills requirements Customer service The student manages service situations in which he/she prepares service situations, looks after the work environment, serves external and internal customers, uses language skills in serving the customer, arranges after-care for service situations, carries out office tasks associated with customer service, and determines the profitability of the activity Sales support services The student serves internal and external customers and sells, acts as a support in their service or sales unit and participates in implementing internal communications and customer communications Support services for international trade The student participates in managing the order or delivery processes in international trade when he/she carries out practical tasks related to order or delivery processes, orders transportation, prepares import or export documents and customs documents, makes calculations related to costs, and draws up statistics, reports and official submissions Profitability planning The student serves the office s external and internal customers so that he/she manages one of the following sub-sections of financial management: recording ordinary business transactions in the accounts, calculating a normal salary to be paid, invoicing, managing the sales ledger and payment requests or managing the purchase ledger Planning and implementation of marketing communication activities The student participates in drawing up product or customer responsibility activities or a campaign plan, participates in project preparation and implementation, carries out follow-up actions for the project and monitors the result of the activities or campaign Entrepreneurship As a part of a team, the student assesses productisation opportunities and the operating opportunities of a planned business, specifies a profitable business idea and a mission statement, draws up preliminary business and financial plan, sets up a business, plans and starts business operations, works in the business and carries out its core tasks as an entrepreneur, and, at the end of the module, closes down the business or continues as an entrepreneur. The student participates in maintaining the e-commerce platform, monitors the competitive situation and trends within a sector, serves e-commerce customers and takes care of follow-up actions related to payments and deliveries. 6

7 Skills Demonstration Module 2 Compulsory modules 2.1 Customer service Vocational skills requirements prepares and manages service situations looks after the work environment serves external and internal customers uses languages skills in serving the customer arranges after-care for service situations carries out office tasks associated with customer service determines the profitability of the activity. CORE CONTENT OF THE MODULE Diverse learning environments are used in teaching. The studies cover the following themes: the basics of customer service, different stages of service situations, office work, and background knowledge and skills needed in customer service. In addition, the module contains on-the-job learning period of 7 credits. ASSESSMENT OF LEARNING Each study period is evaluated with the grade completed (S) / uncompleted (T). If the study period continues (to the next period or year), the learning is evaluated with the grade J (continuing). J requires that the student has proceeded according to the plan. During the study period, the teacher gives continuous feedback on what the student already knows and what still needs to be learned. The purpose of this is to encourage and motivate students. ASSESSMENT OF COMPETENCE (= basis for assessing the module s grade) Skills in vocational modules are assessed using a skills demonstration and other ways of assessing competence. During on-the-job learning, the student performs a skills demonstration as part of the Customer service-module (assessment according to the three levels of vocational skills requirement criteria 1-3). 7

8 1 Customer Service 30 cr Implementation of Skills Demonstration and Assessment of the Module Preparing for skills demonstration During on-the-job learning, students will demonstrate their vocational skills. Before skills demonstration, the student has to produce a written plan under the supervision and guidance of the mentor and the teacher. The plan has to be approved by the mentor at the workplace and the teacher. Method of implementation Students demonstrate their language skills, as well as the language related to the service situation. The authentic environment for skills demonstration can be a shop, an office, a bank, or insurance company, information desk, storage, etc. Work is performed to such an extent that vocational skills required can be fulfilled. If necessary, the skills demonstration can be given in an educational institution. Assessment and competence in skills demonstration Mastering the work process in its entirety Mastering the work method, equipment and material in their entirety Criteria o o o customer service in accordance with the guidance of business or organisation the regulations and contracts affecting work and service situation completing the necessary calculations on a service situation doing the office tasks related to the service situation o Key competences for lifelong learning altogether. Other assessment of competence affecting the module s grade If the required skills and qualifications cannot be demonstrated, other assessment of competence such as interviews, assignments and other reliable methods will be used. In particular, if the skills demonstration does not entirely cover the situation of the service required, it is necessary to use the evaluation materials gathered from the completed courses (such as Customer service in office and Customer service background and skills). How skills demonstration is graded Grading assessment is in the form of discussion in the presence of the student, the teacher and / or the workplace mentor. The final grade is decided by the teacher and / or the workplace mentor. Other competence affecting the final grade Underpinning knowledge, vocational language skills are assessed in the subject, Customer service, background and skills. Vocational language skills must be graded (PASS S-mark) and completed before the assessment of entire module is made. Module s final grade The final grade is based on the skills demonstration grade and other assessment of competence. Skills demonstration examiners Qualified professional teacher in the field Qualified work place mentor with know-how in the subject and willingness to develop one s own evaluation skills. The plan has been addressed by the Advisory Council of Business and Administration and Information and Communications Technology xx.xx.20xx. Approved by the Local Board for Vocational Skills Demonstrations xx.20xx. Effective xx until further notice. 8

9 TARGETS OF ASSESSMENT 1. Mastering the work process Planning one s own work ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 prepares their work under guidance plans and prepares their work in plans and prepares their work on their own in accordance with the company s or accordance with the company s or initiative in accordance with the company s or organisation s instructions organisation s instructions organisation s instructions Mastering work entity observes, under instructions, the laws observes the laws and reguand regulations that apply to their field lations that apply to their field observes the laws and regulations that apply to their field observes employment law and the collective agreement for their field, works in accordance with the responsibilities and duties of employees and employers works under guidance in the different stages of customer service in accordance with the instructions and objectives of the company or organisation observes employment law and the collective agreement for their field, works in accordance with the responsibilities and duties of employees and employers observes employment law and the collective agreement for their field, works in accordance with the responsibilities and duties of employees and employers works mainly independently in works according to the plan in the different the different stages of customer stages of customer service, adjusting to the service demands of the situation in accordance with the plan drawn up asks for advice when uncertain asks for advice in new situations does the work they are responsible for, does the work they are but requires guidance from time to responsible for time works according to their level of authority works responsibly and takes the next work stages and the other employees into account in their work High-quality operation Effective and productive work works under guidance in accordance with the organisation s quality and sustainable development objectives works in accordance with the organisation s quality and sustainable development objectives works effectively under guidance taking works cost-effectively and the time and other resources avail- productively taking the time able into account and other resources available into account under guidance, promotes customer relationships in their work promotes long-lasting customer relationships in their work works in accordance with the organisation s quality and sustainable development objectives works cost-effectively and productively taking the time and other resources available into account promotes continuity of operations and longlasting customer relationships in their work Assessment and development of their own work Looking after one s occupational well- being assesses their work and its results under guidance and works in accordance with feedback received works to promote their functional and working ability. assesses their work and its results and alters the way they work in accordance with feedback received works to maintain healthy habits as well as their functional and working ability. assesses their work and its results and develops the way they work works independently to maintain healthy habits as well as their functional and working ability. 9

10 TARGETS OF ASSESSMENT 2. Mastering the work method, equipment and material ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 Use of the working methods and equipment in familiar situations, uses the main work and communications tools and materials safely in accordance with the instructions of the company or organisation uses the main work and communications tools and materials safely in accordance with the instructions of the company or organisation selects appropriate work and communications tools and materials as well as uses them safely in changing work situations or in accordance with the company s or organisation s and manufacturer s instructions under guidance, uses the main tools for their work at the A class driving licence level. uses the main tools for their work at the A class driving licence level. uses the work tool programmes at the A class driving licence level. TARGET OF ASSESSMENT 3. Underpinning knowledge Preparations ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 under guidance, utilises information about, for example, products, services, utilises information about, for example, products, services, competitive situations, utilises and continuously updates their information about, for example, products, services, competitive situations, campaigns and customer groups and competitive situations, campaigns and customer groups other interest groups campaigns and customer groups Looking after the work environment under guidance, looks after the functioning of the work environment looks after the functioning of the work environment and keeps it pleasant, taking the instructions of the company or organisation into consideration takes the initiative in looking after the functioning of the work environment and keeps it pleasant, taking the instructions of the company or organisation into consideration with guidance, determines the determines the working working community s rules and community s rules and the the working methods applicable working methods applicable to to their work their work determines the working community s rules and the working methods applicable to the working community 10

11 Customer service with guidance, serves customers serves customers according to the according to the company s or company s or organisation s organisation s service concept or service concept or instructions instructions serves customers according to the company s or organisation s service concept or instructions in changing circumstances observes the prevailing laws and observes the prevailing laws and agreements in familiar service agreements in ordinary service situations situations works as required by the responsibilities and duties for employers and employees and by the labour or working agreements for the field works as required by the responsibilities and duties for employers and employees and by the labour or working agreements for the field observes the prevailing laws and agreements in changing service situations works as required by the responsibilities and duties for employers and employees and by the labour or working agreements for the field under guidance, respond to customer s ordinary written enquiries responds to customer s ordinary written enquiries serves customers in writing too using language that is appropriate to the context and medium takes and passes on ordinary, work-related messages takes and passes on work- related messages to the correct person takes and passes on work- related messages to the correct person, taking the importance and urgency of the matter into account Managing after-care carries out agreed upon aftercare activities according to the instructions of the company or organisation in familiar service situations carries out agreed upon after-care activities according to the instructions of the company or organisation in ordinary service situations carries out agreed upon after-care activities according to the instructions of the company or organisation in changing service situations Managing office work under guidance, produces documents according to the instructions of the company or organisation using work tool programs produces documents according to independently produces the instructions of the company or documents according to the organisation using work tool instructions of the company or programs organisation using work tool programs carries out frequently repeated carries out ordinary calculations in carries out the calculations calculations in a service situation a service situation required by the service situation with guidance, processes documents in accordance with the instructions of the company or organisation processes, saves and deletes processes, saves and deletes documents in accordance with the documents independently and in instructions of the company or accordance with the instructions organisation checking that the of the company or organisation action has been performed correctly under instructions, maintains work-related registers, for example customer files maintains work-related registers in accordance with the instructions of the company or organisation independently looks after workrelated registers in accordance with the instructions of the company or organisation observes the company s instructions related to data security in producing, processing and archiving documents and in maintaining registers observes the company s instructions related to data security in producing, processing and archiving documents and in maintaining registers observes the company s instructions related to data security in producing, processing and archiving documents and in maintaining registers 11

12 under instructions, participates in producing reports and statistics produces work-related reports, statistics and accounts in accordance with the instructions of the company or organisation produces work-related accounts, reports and statistics and looks after their maintenance in accordance with the instructions of the company or organisation with guidance, processes documents in accordance with the instructions of the company or organisation processes, saves and deletes processes, saves and deletes documents in accordance with the documents independently and in instructions of the company or accordance with the instructions organisation checking that the of the company or organisation action has been performed correctly under guidance, maintains workrelated registers, for example in accordance with the maintains work-related registers customer files instructions of the company or organisation independently looks after workrelated registers in accordance with the instructions of the company or organisation observes the company s instructions related to data security in producing, pro- cessing and archiving documents and in maintaining registers observes the company s instructions related to data security in producing, processing and archiving documents and in maintaining registers observes the company s instructions related to data security in producing, processing and archiving documents and in maintaining registers Determining the profitability of operations with guidance, participates in determining the revenues and expenses of the working community as a group member, determines the revenues and expenses of the working community as well as various contribution margins determines the revenues and expenses of the working community as well as contribution margins in accordance with the authority given Sector-specific language skills for Finnish speakers Making use of language skills in customer service serves customers in Finnish and manages tolerably well in service situations in Swedish and one foreign language serves customers in Finnish and manages service situations in Swedish and one foreign language serves customers in Finnish and manages service situations fluently in Swedish and one foreign language Sector-specific langu- serves customers in Swedish, age skills for Swedish manages service situations in speakers Finnish and manages service Making uses of language situations tolerably well in one skills in customer service foreign language serves customers in Swedish, manages service situations fluently in Finnish and manages service situations in one foreign language serves customers in Swedish and Finnish and manages service situations fluently in one foreign language Sector-specific language skills for speakers of other languages Making use of language skills in customer service manages service situations in Finnish or Swedish and manages service situations tolerably well in one other language manages service situations in Finnish or Swedish as well as in one foreign language and manages tolerably well in the other domestic language serves customers in Finnish or Swedish, manages service situations fluently in the other domestic language and one foreign language Sector-specific language skills in foreign language training Making use of language skills in customer service in addition to the training language, manages service situations in Finnish or Swedish and can further help the customer proceed in a service situation in one other language. in addition to the training language, manages service situations in Finnish or Swedish and in one other language. in addition to the training language, serves the customers in Finnish or Swedish and manages service situations fluently in one other language. 12

13 TARGET OF ASSESSMENT 4. Key competences for lifelong learning Learning and problem solving ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 needs guidance and support in acts appropriately in changing acts appropriately in changing changing circumstances and in circumstances and in situations circumstances and in situations in situations in which a choice needs in which a choice needs to be which a choice needs to be made and to be made made finds alternative ways of working searches for information from familiar sources searches for information from different sources searches for information from different sources independently and on their own initiative and evaluates the reliability of the information Interaction and cooperation works within a familiar working community and group works in the working community and group with different kinds of people works cooperatively as a member of the working community and group with different kinds of people Vocational ethics under guidance, observes given ethical instructions observes given ethical instructions acts in accordance with the values of the company or organisation in their work and observes the ethics of their profession Health, security and ability to function observes confidentiality observes confidentiality observes confidentiality follows the safety instructions follows the safety instructions issued for the job, including data issued for the job, including security, and does not cause danger data security, and does not to themselves or others cause danger to themselves or others follows the safety instructions issued for the job, including data security, and does not cause danger to themselves or others removes obvious faults and errors that cause harm that they discover and informs their employer about them removes obvious faults and errors that cause harm that they discover and informs their employer about them removes obvious faults and errors that cause harm that they discover and informs their employer about them works in a way required by the working environment s safety systems uses safe and varying working methods which do not cause an excessive workload while taking ergonomics into consideration. works in a way required by the working environment s safety systems works in a way required by the working environment s safety systems uses safe and varying working uses safe and varying working methods which do not cause an methods which do not cause an excessive workload while excessive workload while taking taking ergonomics into ergonomics into consideration. consideration. 13

14 2.2 Support services for international trade Vocational skills requirements The student participates in managing the order or delivery processes in international trade where they carry out the practical tasks related to order or delivery processes order transportion prepare import or export and customs documents make the calculations related to costs draw up statistics, reports and official documents. CORE CONTENT OF THE MODULE Diverse learning environments are used in teaching. The studies cover the following themes: order-delivery process, the use of different working equipment, international communication in English and in Swedish as well as negotiation and performance in different stages of export and import process in international environment. In addition, the module contains on-the-job learning period of 8 credits. ASSESSMENT OF LEARNING Each study period is evaluated with the grade completed (S) / uncompleted (T). If the study period continues (to the next period or year), the learning is evaluated with the grade J (continuing). J requires that the student has proceeded according to the plan. During the study period, the teacher gives continuous feedback on what the student already knows and what still needs to be learned. The purpose of this is to encourage and motivate students. ASSESSMENT OF COMPETENCE (= basis for assessing the module s grade) Skills in vocational modules are assessed using a skills demonstration and other ways of assessing competence. During on-the-job learning, the student performs a skills demonstration as part of the Support services for international trade-module (assessment according to the three levels of vocational skills requirement criteria 1-3). 14

15 Skills Demonstration Module 2 Support services for International Trade 30Cr Implementation of Skills Demonstration and Assessment of the Module Preparing for skills demonstration During on-the-job learning, students will demonstrate their vocational skills. Before skills demonstration, the student has to produce a written plan under the supervision and guidance of the mentor and the teacher. The plan has to be approved by the mentor at the workplace and the teacher. Method of implementation Students demonstrate their language skills, as well as the language related to the service situation. The authentic environment for skills demonstration can be a shop, an office, a bank, or insurance company, information desk, storage, etc. Work is performed to such an extent that vocational skills required can be fulfilled. If necessary, the skills demonstration can be given in an educational institution. Assessment and competence in skills demonstration Mastering the work process in its entirety without entrepreneurial skills affecting the evaluation Mastering the working method, equipment and material in their entirety Underpinning knowledge Key competences for lifelong learning altogether. Other assessment of competence affecting the module s grade If the required skills and qualifications cannot be demonstrated, other assessment of competence such as interviews, assignments and other reliable methods will be used. How skills demonstration is graded Grading assessment is in the form of discussion in the presence of the student, the teacher and / or the workplace mentor. The final grade is decided by the teacher and / or the workplace mentor. Other competence affecting the final grade Underpinning knowledge, vocational language skills are assessed in subject Customer service background and skills. Vocational language skills must be graded (PASS S-mark) and completed before the assessment of entire module is made. Module s final grade The final grade is based on the skills demonstration grade and other assessment of competence. Skills demonstration examiners Qualified professional teacher in the field Qualified work place mentor with know-how in the subject and willingness to develop one s own evaluation skills. The plan has been addressed by the Advisory Council of Business and Administration and Information and Communications Technology xx.xx.20xx. Approved by the Local Board for Vocational Skills Demonstrations xx.20xx. Effective xx until further notice. 15

16 TARGET OF ASSESSMENT ASSESSMENT CRITERIA 1. Mastering the work Satisfactory 1 Good 2 Excellent 3 process Planning one s own work Mastering work entity with guidance, prepares their work in accordance with the instructions of the company plans and prepares their work in accordance with the instructions of the company performs their tasks in order of priority with guidance works in accordance mainly works independently in with the company s instructions and accordance with the company s objectives instructions and objectives plans and prepares their work on their own initiative and responsibly in accordance with the company s instructions performs their tasks in order of priority works independently in accordance with the company s instructions and objectives Working in accordance with quality objectives asks for advice when uncertain asks for advice in new situations works according to their level of authority does the work they are responsible does the work they are responsible for, but requires guidance from time for to time under instructions, works in works in accordance with the accordance with the company s company s quality and sustainable quality and sustainable development development objectives objectives works responsibly and takes the next work stages and the other employees into account in their work works in accordance with the company s quality and sustainable development objectives Effective and productive work under instructions, acts effectively and takes account of the use of time and other resources acts effectively and takes account of the use of time and other resources works effectively and promotes sales under instructions, promotes promotes long-lasting customer customer relationships in their work relationships in their work promotes the continuity of operations and long-lasting customer relationships in their work Assessment and under instructions, assesses their assesses their work and its results development of their work and its results and, if necessary, and alters the way they work in own work alters the way they work in accordance with feedback received accordance with feedback received assesses their work and its results and develops the way they work independently Occupational wellbeing works to promote their work and working ability works independently to maintain healthy habits as well as their ability to function and work independently develops varied ways of maintaining and promoting a healthy lifestyle and their ability to function and work Assessment of possibilities to work as an entrepreneur under instructions, assesses the strengths of their own working approach and work and the possibilities to work as an entrepreneur within their professional sector assesses the strengths of their own assesses the strengths of their own working approach and work and the working approach and work and the possibilities to work as an possibilities to work as an entrepreneur within their entrepreneur within their professional professional sector sector Assessment of the business structure of their professional sector under instructions, determines the strengths of the company s products and their development possibilities. determines the strengths of the company s products and their development possibilities. sets development targets for their entrepreneurial skills determines the strengths of the company s products and their development possibilities 16

17 assesses the business of their sector and its development in cooperation with experts. TARGET OF ASSESSMENT 2. Mastering the work method, equipment and material ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 Use of the working methods and equipment under instructions, maintains the company s or organisation s customer information maintains and uses customer information in accordance with the instructions of the company or organisation maintains and uses customer information in a variety of ways in accordance with the instructions of the company or organisation serves the organisation s internal and external customers in familiar situations by also using the normal properties of the company's or organisation's telephone system serves the organisation s internal and external customers in their normal work by also using the company's or organisation's telephone system serves the organisation s internal and external customers in changing work situations by also using the company's or organisation's telephone system in a variety of ways with guidance, uses the necessary uses the company's or application software in their work as an organisation's application aid in customer service software and information systems during service situations as well to search for information and serve the customer uses the company's or organisation's application software and information systems confidently and in a varied manner during service situations as well to search for information and serve the customer uses familiar technical information and communications tools in maintaining internal or external customer contact uses information technology tools confidently to maintain contact with internal or external customers uses information technology tools in a varied manner to maintain contact with internal or external customers uses the main software tools for their work at a level corresponding to the A class computer driving licence uses the software tools needed in their work confidently at a level corresponding to the A class computer driving licence uses the main software tools needed in their work at a level corresponding to the AB computer driving licence advises members of their work group on the use of different tools and software uses the calendar as an aid in planning working time. utilises the time management tools used by the company or organisation planning their use of time. masters the use of their time in a planned manner, utilising the time management tools used by the company or organisation. 17

18 TARGET OF ASSESSMENT 3. Underpinning knowledge Carrying out the practical tasks for the order or delivery process ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 under instructions, participates helps in producing a purchase in producing a purchase request request or drawing up an offer or drawing up an offer participates in monitoring the progress of a purchase request or offer process monitors the progress of a purchase request or offer as a member of the working group in accordance with their tasks and the company s practice participates in producing a purchase request or drawing up an offer as a member of the working group monitors the progress of a purchase request or offer in accordance with their tasks and the company s practice and keeps people informed in the agreed upon manner responds to requests for information responds to requests for information and participates in maintaining contact with the partner network as a group member takes care of contacts with the partner network according to instructions under instructions, carries out tasks that help with business correspondence participates as a working group takes care of business correspondence member in taking care of business related to their job according to correspondence instructions under instructions, carries out tasks related to travel arrangements with guidance, carries out tasks to assist making purchase agreements and goods orders participates in making hotel reservations and other travel arrangements according to instructions makes hotel reservations or other supporting travel arrangements in accordance with instructions participates in making purchase or participates in making purchase or sales sales agreements and goods agreements and goods orders orders with guidance, carries out tasks to assist in selection work such as information searches carries out tasks to assist in selection work such as information searches assists in selection work Ordering transport participates in ordering transport and forwarding services as a working group member orders transport and forwarding services according to their authority in accordance with the company s or organisation s instructions Preparing documents monitors the progress of transport in the working group under instructions, participates in tasks to assist in preparing import or export documents and customs declarations monitors the progress of transport in accordance with the instructions of the company or organisation participates in preparing import or export documents and customs declarations as a member of the working team monitors the progress of transport in accordance with the instructions of the company or organisation prepares import or export documents and customs declarations in accordance with the instructions of the company or organisation 18

19 Calculations under instructions, participates in carrying out the calculations needed for pricing participates, in accordance with the company s or organisation s instructions, in carrying out the calculations needed for pricing as a member of a working team carries out calculations on costs and sales margins to assist in pricing in accordance with the company s or organisation s instructions under instructions, produces invoices on the basis of the billing information received produces invoices in accordance with the company's or organisation's instructions and cooperation agreements participates in commission and marketing cost calculations and produces invoices in accordance with the company's or organisation's instructions and cooperation agreements Reporting statistics and drawing up reports and official submissions under instructions, participates participates in drawing up official in drawing up official submissions related to ordering submissions related to ordering and purchasing processes in and purchasing processes in international trade international trade draws up official submissions related to ordering and purchasing processes in international trade in accordance with the company s and organisation s instructions under instructions, participates in checking the accuracy of ordinary product labelling in accordance with their job checks the accuracy of product and package labelling as a group member and in accordance with the organisation s instructions checks the accuracy of products and package labelling in accordance with the organisation s instructions and legislation under instructions, participates in monitoring sales or purchases and producing statistics monitors and produces statistics on sales or purchases as a member of a working group in accordance with the instructions of the company or organisation monitors and produces statistics on sales or purchases and reports on sales trends in accordance with the instructions of the company or organisation corrects and updates customer, supplier and product register information in accordance with the instructions of the company or organisation corrects and updates customer, supplier and product register information in accordance with the instructions of the company or organisation participates in producing reports for the authorities produces reports for the authorities in accordance with instructions reports to different authorities such as customs, the Finnish Food Safety Authority Evira or the Product Control Agency participates in producing statistics produces statistics on EU internal trade on EU internal trade according to instructions Sector-specific language skills for Finnish speakers Making use of language skills in customer service serves customers in Finnish and manages tolerably well in service situations in Swedish and one foreign language serves customers in Finnish and serves customers in Finnish and manages service situations in manages service situations fluently in Swedish and one foreign language Swedish and one foreign language 19

20 Sector-specific language skills for Swedish speakers Making use of language skills in customer service serves customers in Swedish, manages service situations in Finnish and manages service situations tolerably well in one foreign language serves customers in Swedish, manages service situations fluently in Finnish and manages service situations in one foreign language serves customers in Swedish and Finnish and manages service situations fluently in one foreign language Sector-specific language skills for speakers of other languages Making use of language skills in customer service manages service situations in Finnish or Swedish and manages service situations tolerably well in one other language manages service situations in Finnish or Swedish as well as in one foreign language and manages tolerably well in the other domestic language serves customers in Finnish or Swedish, manages service situations fluently in the other domestic language and one foreign language Sector-specific language skills in foreign language training Making use of language skills in customer service in addition to the training language, manages service situations in Finnish or Swedish and can further help the customer proceed in a service situation in one other language. in addition to the training language, manages service situations in Finnish or Swedish and in one other language. in addition to the training language, serves the customers in Finnish or Swedish and manages service situations fluently in one other language. TARGET OF ASSESSMENT 4. Key competences for lifelong learning Learning and problem solving ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 needs guidance and support in changing situations and in situations in which a choice needs to be made searches for information from familiar sources acts appropriately in changing situations and in situations in which a choice needs to be made searches for information from different sources acts appropriately in different kinds of situations and finds alternative ways of working in their job searches for information from different sources independently and on their own initiative and evaluates the reliability of the information Interaction and cooperation works in a familiar working community and group works in the working community and group with different kinds of people works well in cooperation with the working community and as a group member Vocational ethics under instructions, observes the ethical instructions given observes the ethical instructions given acts in accordance with the values of the company or organisation in their work and observes the ethics of their profession Health, security and ability to function observes confidentiality observes confidentiality observes confidentiality observes the safety observes the safety instructions issued for the job, including data security, and does not cause danger to themselves or others instructions issued for the job, including data security, and does not cause danger to themselves or others observes the safety instructions issued for the job, including data security, and does not cause danger to themselves or others communicates the dangers and risks they have noticed works as required by the working environment s safety systems communicates the dangers and communicates the dangers and risks they risks they have noticed have noticed works as required by the working environment s safety systems works as required by the working environment s safety systems 20

21 uses safe and varying working methods which do not cause an excessive workload while taking ergonomics into consideration. uses safe and varying working methods which do not cause an excessive workload while taking ergonomics into consideration. uses safe and varying working methods which do not cause an excessive workload while taking ergonomics into consideration. 21

22 2.3 Sales support services Vocational skills requirements serves and sells internal and external customers acts as a support in their service or sales unit participates in implementing internal communications and customer communications. CORE CONTENT OF THE MODULE Diverse learning environments are used in teaching. The studies cover the following themes: maintaining and using customer information, the working equipment in customer service, sales support tasks, serving customers according to the service and sales concept and customer communication. In addition, the module contains on-the-job learning period of 15 credits. ASSESSMENT OF LEARNING Each study period is evaluated with the grade completed (S) / uncompleted (T). If the study period continues (to the next period or year), the learning is evaluated with the grade J (continuing). J requires that the student has proceeded according to the plan. During the study period, the teacher gives continuous feedback on what the student already knows and what still needs to be learned. The purpose of this is to encourage and motivate students. ASSESSMENT OF COMPETENCE (= basis for assessing the module s grade) Skills in vocational modules are assessed using a skills demonstration and other ways of assessing competence. During on-the-job learning, the student performs a skills demonstration as part of the Sales support services-module (assessment according to the three levels of vocational skills requirement criteria 1-3). 22

23 Skills Demonstration Module 3 Sales Support Services 30 Cr Implementation of Skills Demonstration and Assessment of the Module Preparing for skills demonstration During on-the-job learning, students will demonstrate their vocational skills. Before skills demonstration, the student has to produce a written plan under the supervision and guidance of the mentor and the teacher. The plan has to be approved by the mentor at the workplace and the teacher. Method of implementation Students demonstrate their language skills, as well as the language related to the service situation. The authentic environment for skills demonstration can be a shop, an office, a bank, or insurance company, information desk, storage, etc. Work is performed to such an extent that vocational skills required can be fulfilled. If necessary, the skills demonstration can be given in an educational institution. Assessment and competence in skills demonstration Mastering the work process in its entirety without entrepreneurial skills affecting the evaluation Mastering the work method, equipment and material in their entirety Underpinning knowledge Key competences for lifelong learning altogether. Other assessment of competence affecting the module s grade If the required skills and qualifications cannot be demonstrated, other assessment of competence such as interviews, assignments and other reliable methods will be used. How skills demonstration is graded Grading assessment is in the form of discussion in the presence of the student, the teacher and / or the workplace mentor. The final grade is decided by the teacher and / or the workplace mentor. Other competence affecting the final grade Underpinning knowledge, vocational language skills are assessed in subject Customer service background and skills. Vocational language skills must be graded (PASS S-mark) and completed before the assessment of entire module is made. Module s final grade The final grade is based on the skills demonstration grade and other assessment of competence. Skills demonstration examiner Qualified professional teacher in the field Qualified workplace mentor with know-how in the subject and willingness to develop one s own evaluation skills. The plan has been addressed by the Advisory Council of Business and Administration and Information and Communications Technology xx.xx.20xx. Approved by the Local Board for Vocational Skills Demonstrations xx.20xx. Effective xx until further notice. 23

24 TARGET OF ASSESSMENT 1. Mastering the work process ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 Planning one s own work prepares their work under guidance in accordance with the company s or organisation s instructions plans and prepares their work in accordance with the company s or organisation s instructions plans and prepares their work on their own initiative in accordance with the company s or organisation s instructions Mastering work entity Working in accordance with quality objectives Effective and productive work with guidance, works in accordance with the company s or organisation s instructions and objectives asks for advice when uncertain performs their tasks in order of priority mainly works independently in accordance with the company s or organisation s instructions asks for advice in new situations does the work they are does the work they are responsible for, but requires responsible for guidance from time to time works under instructions in accordance with the organisation s quality and sustainable development objectives works in accordance with the organisation s quality and sustainable development objectives under instructions, acts acts effectively and takes effectively and takes account account of the use of time of the use of time and other and other resources resources under instructions, promotes promotes long-lasting customer relationships in customer relationships in their work their work performs their tasks in order of priority works independently in accordance with the company s or organisation s instructions and objectives works according to their level of authority works responsibly and takes the next work stages and the other employees into account in their work works in accordance with the organisation s quality and sustainable development objectives works effectively and promotes sales promotes continuity of operations and longlasting customer relationships in their work Assessment and development of their own work under instructions, assesses their work and its results and, if necessary, alters the way they work in accordance with feedback received assesses their work and its results and alters the way they work in accordance with feedback received assesses their work and its results and develops the way they work independently Occupational well-being works to promote their work works independently to and working ability maintain healthy habits as well as their ability to function and work independently develops varied ways of maintaining and promoting a healthy lifestyle and their ability to function and work Assessment of the possibilities to work as an entrepreneur Assessment of the business structure of the professional sector under instructions, assesses the strengths of their own working approach and work and the possibilities to work as an entrepreneur within their professional sector under instructions, determines the strengths of the company s or assesses the strengths of their own working approach and work and the possibilities to work as an entrepreneur within their professional sector assesses the strengths of their own working approach and work and the possibilities to work as an entrepreneur within their professional sector sets development targets for their entrepreneurial skills determines the strengths of determines the strengths of the company s or the company s or organisation s products or services and their organisation s products development possibilities 24

25 organisation s products and their development possibilities. and their development possibilities. assesses the business of their sector and its development in cooperation with experts. TARGET OF ASSESSMENT 2. Mastering the work method, equipment and material Use of the working equipment and working methods ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 under instructions, maintains maintains and uses customer the company s or organisation s information in accordance with customer information the instructions of the company or organisation maintains and uses customer information in a variety of ways in accordance with the instructions of the company or organisation serves the organisation s serves the organisation s serves the organisation s internal and external internal and external customers internal and external customers customers in changing work situations by also in familiar situations by also using the normal in their normal work by also using the company's using the company's or organisation's telephone system properties of the company's or or organisation's telephone organisation's telephone system system with guidance, uses the necessary application software in their work as an aid in customer service uses the company's or organisation's application software and information systems during service situations as well to search for information and serve the customer uses the company's or organisation's application software and information systems confidently and in a varied manner during service situations as well to search for information and serve the customer uses familiar technical information and communications tools in maintaining internal or external customer contact uses information technology tools confidently to maintain contact with internal or external customers uses the main software tools for uses the software tools needed their work at a level in their work confidently at a corresponding to the A class level corresponding to the A computer driving licence. class computer driving licence. uses information technology tools in a varied manner to maintain contact with internal or external customers uses the main software tools needed in their work at a level corresponding to the AB computer driving license advise members of the working group in the use of different software tools uses the calendar as an aid in planning working time. utilises the time management tools used by the company or organisation in planning their use of time. masters the use of their time in a planned manner, utilising the time management tools used by the company or organisation 25

26 TARGET OF ASSESSMENT 3. Underpinning knowledge Customer service ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 with guidance, serves customers in accordance with the company's or organisation's service and sales concept serves customers in accordance with the company's or organisation's service and sales concept serves customers in accordance with the company's or organisation's service and sales concept in changing situations observes the regulations and observes the regulations and agreements in their work and agreements in their work and in in sales situations that apply to sales situations that apply to the the customer s and customer s and salesperson s rights salesperson s rights and and obligations obligations observes the regulations and agreements in their work and in sales situations that apply to the customer s and salesperson s rights and obligations demonstrates the products or services from the product range they are familiar with to customers and asks for help when necessary identifies the customer s needs and offers the customer solutions from the product range that meet their needs identifies the customer s needs and offers the customer solutions from the product range that meet their needs tries to sell more through being active and close to the customer presents issues clearly and in a style appropriate to the context in telephone service situations presents issues naturally, clearly and in a style appropriate to the context in telephone service situations presents issues convincingly, clearly and in a style appropriate to the context in telephone service situations, taking the customer's situation into account serves customers in situations they are familiar with, also in writing, using language that is appropriate to the context and medium serves customers in ordinary work situations, also in writing, using language that is appropriate to the context and medium serves customers in changing situations, also in writing, using language that is appropriate to the context and medium participates in taking orders takes ordinary orders manages order taking with guidance, writes an invoice writes an invoice in accordance with the customer agreement (credits, annual discounts) invoices in accordance with the customer agreement (credits, annual discounts) carries out the agreed upon after-care in familiar situations in accordance with the company s or organisation s instructions, for example updating customer information for invoicing carries out the agreed upon aftercare in ordinary situations in accordance with the company s or organisation s instructions, for example updating customer information in registers carries out the agreed upon after-care activities in changing situations according to the instructions of the company or organisation monitors the progress of deliveries advises customers on the use of the product or service according to the company's or organisation's concept advises customers on the use of the product or service according to the customer s needs and the company's or organisation's concept 26

27 under instructions, participates participates in handling complaints in handling complaints as a group member handles complaints in accordance with their authority Sales support tasks with guidance, produces documents in accordance with the company's or organisation's instructions using the company's or organisation's software produces ordinary documents in accordance with the company's or organisation's instructions using the company's or organisation's software produces documents in accordance with the company's or organisation's instructions using the company's or organisation's software participates in making offers as a group member participates in making offers according to their authority with guidance, processes documents in accordance with the instructions of the company or organisation participates in pricing as a group member processes, saves and deletes documents in accordance with the instructions of the company or organisation, checking that the action has been performed correctly participates in pricing according to their authority processes, saves and deletes documents independently and in accordance with the instructions of the company or organisation under instructions, maintains work-related registers, for example customer files maintains work-related registers in accordance with the instructions of the company or organisation looks after work-related registers in accordance with the instructions of the company or organisation observes the company s instructions related to data security in producing, processing and archiving documents and in maintaining registers observes the company s instructions observes the company s instructions related to data security in producing, related to data security in producing, processing and archiving documents processing and archiving documents and in maintaining registers and in maintaining registers under instructions, participates produces work-related reports, in producing reports and statistics statistics and accounts in accordance with the instructions of the company or organisation produces work-related accounts, reports and statistics and looks after their maintenance in accordance with the instructions of the company or organisation under instructions, helps in the helps in the organisation of the organisation of the company's company's or organisation's or organisation's customer customer events or negotiations, events or negotiations, such as such as sending invitations, looking sending invitations or copying after premises and catering or material acquiring materials and tools manages the practical arrangements for the company's or organisation's customer events or negotiations in accordance with instructions Customer communications under instructions, makes sure that material or information intended for customers is available to them makes sure that information intended for customers is up to date and available to them makes sure that informa- tion intended for customers is up to date and available and communicates any mistakes noticed participates in the production and communications of information intended for customers according to instructions participates as an active member of the group in producing and communicating, in accordance with company practice, information intended for customers 27

28 Internal communications under instructions, participates participates in the implementation of in accordance with their authority, in implementing the company's the company's or organisation's or organisation's internal communications internal communications as a group member in the language used within the organisation manages actively and on their own initiative the organisation s internal communications in the language used in the organisation Monitoring participates in monitoring sales trends as a group member monitors sales trends and participates in sales development as a group member monitors sales trends regularly and takes the initiative in increasing the volume and profitability of sales monitors sales reports and the main profitability indicators monitors and interprets sales reports and the main profitability indicators Sector-specific language skills for Finnish speakers Making use of language skills in customer service serves customers in Finnish and manages tolerably well in service situations in Swedish and one foreign language serves customers in Finnish and manages service situations in Swedish and one foreign language serves customers in Finnish and manages service situations effortlessly in Swedish and one foreign language Sector-specific language skills for Swedish speakers Making use of language skills in customer service serves customers in Swedish, manages service situations in Finnish and manages service situations tolerably well in one foreign language serves customers in Swedish, manages service situations effortlessly in Finnish and manages service situations in one foreign language serves customers in Swedish and Finnish and manages service situations effortlessly in one foreign language Sector-specific language manages service situations in skills for speakers of Finnish or Swedish and other languages manages service situations Making using of tolerably well in one other language skills in language customer service manages service situations in serves customers in Finnish or Finnish or Swedish as well as in one Swedish, manages service situations foreign language and manages effortlessly in the other domestic tolerably well in the other domestic language and one foreign language language Sector-specific language in addition to the training skills in foreign language, manages service language training situations in Finnish or Making use of language Swedish and can further help skills in customer the customer proceed in a service service situation in one other language. in addition to the training language, manages service situations in Finnish or Swedish and in one other language. in addition to the training language, serves the customers in Finnish or Swedish and manages service situations effortlessly in one other language. 28

29 TARGET OF ASSESSMENT 4. Key competences for lifelong learning Learning and problem solving ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 needs guidance and support in changing situations and in situations in which a choice needs to be made acts appropriately in changing acts appropriately in different kinds of situations and in situations in situations and finds alternative ways of which a choice needs to be made working in their job searches for information from familiar sources searches for information from different sources searches for information from different sources independently and on their own initiative and evaluates the reliability of the information Interaction and cooperation works in a familiar working community and group works in the working community works well in cooperation with the working and group with different kinds of community and as a group member people Vocational ethics under instructions, observes the observes the ethical instructions ethical instructions given given acts in accordance with the values of the company or organisation in their work and observes the ethics of their profession observes confidentiality observes confidentiality observes confidentiality Health, security and ability to function follows the safety instructions issued for their job, including data security, and does not cause danger to themselves or others follows the safety instructions issued for the job, including data security, and does not cause danger to themselves or others follows the safety instructions issued for the job, including data security, and does not cause danger to themselves or others communicates the dangers and risks they have noticed communicates the dangers and risks they have noticed communicates the dangers and risks they have noticed works as required by the working environment s safety systems works as required by the working environment s safety systems works as required by the working environment s safety systems uses safe and varying working methods which do not cause an excessive workload while taking ergonomics into consideration. uses safe and varying working methods which do not cause an excessive workload while taking ergonomics into consideration. uses safe and varying working methods which do not cause an excessive workload while taking ergonomics into consideration. 29

30 2.4 Entrepreneurship Skills requirements As part of a team, the student will be able to: assess productisation opportunities assess the operating opportunities of a planned business specify a financially profitable business idea and develop a mission statement find a working partner company draw up a preliminary business and financial plan present the business and financial plans to business consultants and financiers negotiate on the company s operating opportunities and financing required to set it up set up a business plan and start business operations work in the business and carry out its core tasks work with providers of business support services terminate the business activities on completion of studies or continue them as part of his/her Business operations studies (10 credits) aiming at setting up a business of his/her own. CORE CONTENT OF THE MODULE Diverse learning environments are used in teaching. During this module, the students set up their own YEcompany and online shop. ASSESSMENT OF LEARNING Learning is evaluated with the grade completed (S) / uncompleted (T). If a study period continues (to the next period or year), the learning is then evaluated with the grade J (continuing). J requires that the student has proceeded according to the plan. During the studies, the teacher gives continuous feedback on what the student already knows and what still needs to be learned. The purpose of this is to encourage and motivate students. ASSESSMENT OF COMPETENCE (= basis for assessing the module s grade) Skills in vocational modules are assessed using a skills demonstration and other ways of assessing competence. During on-the-job learning, the student performs a skills demonstration as part of the entrepreneurship-module (assessment according to the three levels of vocational skills requirement criteria 1-3). 30

31 Skills demonstration Module 4 Entrepreneurship 15 cr Implementation of Skills Demonstration and Assessment of the Module Preparing for skills demonstration During on-the-job learning, students will demonstrate their vocational skills. Before skills demonstration, the student has to produce a written plan under the supervision and guidance of the mentor and the teacher. The plan has to be approved by the teacher. Method of implementation Student demonstrates his/her vocational skills by working in cooperation with team members, representatives of partner companies, stakeholders or other parties in practice enterprises, co-operatives and the like. Work is performed to such an extent that vocational skills required can be fulfilled. In addition to the educational institution, the skills demonstration can be given at the workplace if needed. Assessment and competence in skills demonstration Mastering the work process Mastering the work methods, equipment and material Underpinning knowledge Mastering key competences for lifelong learning. Skills demonstration examiners Qualified professional teacher in the field Qualified work place mentor with know-how in the subject and willingness to develop one s own evaluation skills. Other assessment of competence affecting the module s grade If the required skills and qualifications cannot be demonstrated, other assessment of competence such as interviews, assignments and other reliable methods will be used. How skills demonstration is graded Grading assessment is in the form of discussion in the presence of the student, the teacher and / or the workplace mentor. The final grade is decided by the teacher and / or the workplace mentor. Module s final grade The final grade is based on the skills demonstration grade. The plan has been addressed by the Advisory Council of Business and Administration and Information and Communications Technology xx.xx.20xx. Approved by the Local Board for Vocational Skills Demonstrations xx.20xx. Effective xx until further notice. TARGETS OF ASSESSMENT 1. Mastering the work process ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 Planning one s own contributes to planning business plans business operations and work operations and works as a team works spontaneously and member responsibly as a team member plans business operations innovatively and works spontaneously, responsibly and supportively as a team member assumes responsibility for his/her work as agreed assumes joint responsibility for the tasks agreed assumes responsibility for the activities of the whole team for completing the tasks agreed under joint responsibility Mastering the work proceeds systematically in entity his/her work under instructions proceeds systematically and fluently in his/her work advances systematically and fluently in his/her work adjusting it to the activities of the team 31

32 participates in agreed meetings with the partner networks acquires partners and acts in partner networks acquires partners and makes use of partner networks to develop operations High-quality operations works in accordance with quality works in accordance with the objectives set for his/her work and quality objectives set together changes his/her own activities and assesses his/ her own based on given feedback activities in reaching them works in accordance with the quality objectives set together and develops his/ her activities to reach them works in a service oriented manner. works in a service oriented works in a service oriented manner and manner and promotes customer promotes customer satisfaction. satisfaction. TARGETS OF ASSESSMENT ASSESSMENT CRITERIA 2. Mastering the work Satisfactory 1 Good 2 Excellent 3 method, equipment and material uses the most common company tools, such as equipment and machinery, computers and applications uses company tools, such as equipment and machinery, computers and applications uses the company tools, such as equipment and machinery, computers and applications independently observes the principles of information security. observes the principles of information security. observes the principles of information security. 32

33 TARGETS OF ASSESSMENT 3. Underpinning knowledge Assessing productising and operating opportunities ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 makes use of the business opportunities in productising offered by his/or her own field or other fields in cooperation with the team makes use of the business opportunities in productising, offered by his/or her own field or other fields in cooperation with the team searches information available in different networks makes use of the business opportunities in productising, offered by his/or her own field or other fields in cooperation with the team makes use of information available in different networks surveys businesses operating surveys businesses operating surveys businesses operating in the in the field and finds information on acting as an entrepreneur in the field, in the field and finds information on acting as an entrepreneur in the field, field and finds information on acting as an entrepreneur in the field, working in a team working under instructions in working in a team a team follows development in the field from business point of view, working under instructions in a team follows development in the field from business point of view working in a team follows development and outlook in the field from business point of view working in a team Refining the business plan assesses his/her own possibilities as an entrepreneur, working under guidance in a team finds out about the operating opportunities of the enterprise to be set up, working under guidance in a team assesses his/her own possibilities as an entrepreneur working in a team finds out about and reports on the operating opportunities of the enterprise to be set up in cooperation with the team assesses independently his/ her possibilities as an entrepreneur and sets personal development objectives finds out about and reports on the operating opportunities of the enterprise to be set up in cooperation with the team selects form of enterprise and draws up the documents needed for setting up a business, working under instructions in a team selects form of enterprise selects form of enterprise and draws up and draws up the documents the documents needed for setting up a needed for setting up a business, working in a team business, working in a team Planning business operations and working in the company takes part in search for information needed when planning operations, e.g. how a product or service is produced and sold and how finances are taken care of, working under instructions in a team takes part in acquiring information from key authorities acquires information from key authorities independently takes part in search for makes use of information needed when information needed when planning operations on how a product planning operations, e.g. how or service is produced and sold and how a product or service is finances are taken care of, working in a produced and sold and how team finances are taken care of, working in a team takes part in search for information needed when planning company logistics working under guidance in a team takes part in search for information needed when planning company logistics, working in a team makes use of information needed when planning company logistics, working in a team 33

34 working in a team, acquires information on support services available when setting up a business and running it, e.g. accounting office services working in a team, acquires information on support services available when setting up a business and running it, e.g. accounting office services working in a team, acquires information on support services available when setting up a business and running it, e.g. accounting office services applies the underpinning knowledge needed to complete agreed tasks, working under instructions applies the underpinning independently applies the underpinning knowledge needed to run the knowledge needed to run the business business finds out under guidance what legislation requires bookkeeping keeps the receipts and vouchers needed for bookkeeping, working under instructions. finds out what legislation requires bookkeeping keeps the receipts and vouchers needed for bookkeeping interprets the business s profit and loss account and balance sheet e.g. with the help of an accounting firm. finds out what legislation requires bookkeeping and why keeps the receipts and vouchers needed for bookkeeping interprets business s profit and loss account and balance sheet e.g. with the help of an accounting firm. 34

35 TARGETS OF ASSESSMENT 4. Key competences for lifelong learning ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 Learning and problem acquires under instructions solving information on key regulations related to products, services and contracts Interaction and cooperation participates in preparing choices and decisions in the team finds information on key legislation and other statutes concerning products, services and contracts makes proposals, choices and decisions in the team applies key legislation and other statutes concerning products, services and contracts makes justified proposals, choices and decisions in the team to develop business operations assesses his/her own assesses his/her own assesses his/her own activities and activities and progress made activities and progress made progress made in his/her work and under guidance business operations Vocational ethics Health, safety and ability to take action participates in cooperation negotiations with team members and stakeholders negotiates on cooperation with team members and participates in negotiations with stakeholders negotiates on cooperation with team members and stakeholders observes financial, social and observes financial, social and observes financial, social and sustainable sustainable development related values in business operations under instructions sustainable development related values in business operations development related values in business operations follows occupational safety regulations in the field in his/her activities and customer service situations follows occupational safety regulations in the field in his/her activities and customer service situations follows occupational safety regulations in the field in his/her activities and customer service situations protects him-/herself from work and working protects him-/herself from work and working protects him-/herself from work and working environment related dangers environment related dangers environment related dangers under guidance ensures his/her own safety and that of the colleagues and customers in familiar situations under guidance. ensures his/her own safety and that of the colleagues and customers in different situations as instructed. ensures his/her own safety and that of the colleagues and customers in different situations develops the safety of his/ her team and ability to work by developing own working practices and environment instructs others to act in a healthy and safe way when working as a team member. 35

36 2.5 Planning and implementation of marketing communication activities Vocational skills requirements : participates in drawing up product or customer responsibility activities or a campaign plan participates in project preparation and implementation carries out follow-up actions for the project monitors the results of the activities or campaign. CORE CONTENT OF THE MODULE Diverse learning environments are used in teaching. The studies cover the following themes: planning a campaign, the prepation and implementation of a project, follow-up actions and monitoring the project. The module contains on-the-job learning period of 7 credits. ASSESSMENT OF LEARNING Learning is evaluated with the grade completed (S) / uncompleted (T). If a study period continues (to the next period or year), the learning is then evaluated with the grade J (continuing). J requires that the student has proceeded according to the plan. During the studies, the teacher gives continuous feedback on what the student already knows and what still needs to be learned. The purpose of this is to encourage and motivate students. ASSESSMENT OF COMPETENCE (= basis for assessing the module s grade) Skills in vocational modules are assessed using a skills demonstration and other ways of assessing competence. During on-the-job learning, the student performs a skills demonstration as part of the Planning and implementation of marketing communication activities -module (assessment according to the three levels of vocational skills requirement criteria 1-3). 36

37 Skills Demonstration Module 5 Planning and implementation of marketing communication activities 15 cr Implementation of Skills Demonstration and Assessment of the Module Preparing for skills demonstration During on-the-job learning, students will demonstrate their vocational skills. Before skills demonstration, the student has to produce a written plan under the supervision and guidance of the mentor and the teacher. The plan has to be approved by the mentor at the workplace and the teacher. Method of implementation Students demonstrate their language skills, as well as the language related to the service situation. The authentic environment for skills demonstration can be a shop, an office, a bank, or insurance company, information desk, storage, etc. Work is performed to such an extent that vocational skills required can be fulfilled. If necessary, the skills demonstration can be given in an educational institution. Assessment and competence in skills demonstration Master the work process in its entirety Master the work method, equipment and material in their entirety Underpinning knowledge and the preparation, implementation and monitoring of a project that is part of the plan Key competences for lifelong learning altogether. Skills demonstration examiners Qualified professional teacher in the field Qualified work place mentor with know-how in the subject and willingness to develop one s own evaluation skills. Other assessment of competence affecting the module s grade If the required skills and qualifications cannot be demonstrated, other assessment of competence such as interviews, assignments and other reliable methods will be used. In particular, if the skills demonstration does not entirely cover the situation of the service required, it is necessary to use the evaluation materials gathered from the completed courses (such as Customer service in office and Customer service background and skills). How skills demonstration is graded Grading assessment is in the form of discussion in the presence of the student, the teacher and / or the workplace mentor. The final grade is decided by the teacher and / or the workplace mentor. Other competence affecting the final grade Underpinning knowledge, vocational language skills are assessed in subject Customer service background and skills. Vocational language skills must be graded (PASS S-mark) and completed before the assessment of entire module is made. Module s final grade The final grade is based on the skills demonstration grade and other assessment of competence. The plan has been addressed by the Advisory Council of Business and Administration and Information and Communications Technology xx.xx.20xx. Approved by the Local Board for Vocational Skills Demonstrations xx.20xx. Effective xx until further notice. 37

38 TARGET OF ASSESSMENT 1. Mastering the work process ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 Planning one s own work with guidance, prepares their work in accordance with the instructions of the company plans and prepares their work in accordance with the instructions of the company plans and prepares their work on their own initiative and responsibly in accordance with the company s instructions performs their tasks in order of priority performs their tasks in order of priority Mastering work entity with guidance, works in accordance with the company s instructions and objectives mainly works independently in accordance with the company s instructions and objectives works independently in accordance with the company s instructions and objectives asks for advice when uncertain asks for advice in new situations works according to their level of authority does the work they are responsible for, but requires guidance from time to time does the work they are responsible for works responsibly and takes the next work stages and the other employees into account in their work Working in accordance with quality objectives under instructions, works in accordance with the company s quality and sustainable development objectives works in accordance with the company s quality and sustainable development objectives works in accordance with the company s quality and sustainable development objectives Effective and productive work under instructions, acts effectively and takes account of the use of time and other resources acts effectively and takes account of the use of time and other resources works effectively and promotes sales under instructions, promotes customer relationships in their work promotes long-lasting customer relationships in their work promotes continuity of operations and long-lasting customer relationships in their work Assessment and development of their own work under instructions, assesses their work and its results and, if necessary, alters the way they work in accordance with feedback received assesses their work and its results and alters the way they work in accordance with feedback received assesses their work and its results and develops the way they work independently Occupational wellbeing works to promote their work and working ability works independently to maintain healthy habits as well as their ability to function and work independently develops varied ways of maintaining and promoting a healthy lifestyle and their ability to function and work TARGET OF ASSESSMENT ASSESSMENT CRITERIA 2. Mastering the work method, equipment and material Satisfactory 1 Good 2 Excellent 3 Use of the working methods and tools under instructions, uses tools for project work uses tools for project work in accordance with the instructions of the company or organisation uses tools for project work in accordance with the instructions of the company or organisation for planned activities 38

39 under instructions, acquires information related to their work uses technical information and communications tools in maintaining contact with cooperation partners acquires information needed for their work using different information acquisition tools and sources uses information technology accessories confidently for maintaining contact with cooperation partners acquires information needed for their work independently using different information acquisition tools and sources and assesses the reliability of the information uses information technology accessories in a varied manner for maintaining contact with cooperation partners uses office and application software required in their work. uses office and application software required in their work confidently. uses office and application software required in their work confidently and in a varied manner. TARGET OF ASSESSMENT 3. Underpinning knowledge ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 Participation in producing product or customer responsibility activities or a campaign plan under instructions, participates in planning under instructions, acquires information as the basis for the company's or organisation's marketing plan or planning work participates in planning as a group member acquires information as the basis for the company's or organisation's marketing plan or planning work participates in producing the plan and puts forward their own ideas acquires information as the basis for the company's or organisation's marketing plan or planning work independently communicates information about the plan to cooperation partners in an agreed upon manner Preparation and implementation of a project that is part of the plan helps in maintaining the contacts required by the activities works as a group member with cooperation partners according to the activities works with cooperation partners according to the activities and their authority under instructions, participates in the preparation of a project, such as gathering customer information or reserving advertising space participates in the preparation of a project in an agreed upon manner works independently on tasks related to the preparation and implementation of a project in an agreed upon manner participates in putting out tenders for service providers in accordance with the company s instructions looks after communications associated with familiar activities, also in writing, using language that is appropriate for the context and medium looks after communications associated with ordinary activities, also in writing, using language that is stylistically appropriate for the context and medium looks after communications associated with their activities, also in writing, using language that is stylistically appropriate for the context and medium participates in producing content according to the campaign plan as a group member participates in proofreading drafts looks after proofreading drafts 39

40 under instructions, observes the regulations and agreements that affect marketing communications observes the regulations and agreements that affect marketing communications observes the regulations and agreements that affect marketing communications under instructions, carries out tasks related to project implementation carries out work related to project implementation in accordance with instructions independently carries out agreed upon work related to project implementation Project preparation and carrying out follow-up actions under instructions, carries out follow-up actions according to project and company instructions carries out agreed upon follow-up actions according to project and company instructions carries out follow-up actions according to project and company instructions Monitoring the results of activities or a campaign under instructions, participates in monitoring the results of activities or a campaign. participates in monitoring the results of activities or a campaign as a group member participates in monitoring the results of activities or a campaign as a group member participates in reporting on activities or a campaign in accordance with instructions. produces reports on activities or a campaign in accordance with instructions. TARGET OF ASSESSMENT ASSESSMENT CRITERIA 4. Key competences for lifelong learning Learning and problem solving Satisfactory 1 Good 2 Excellent 3 needs guidance and support in changing situations and in situations in which a choice needs to be made acts appropriately in changing situations and in situations in which a choice needs to be made acts appropriately in different kinds of situations and finds alternative ways of working in their job searches for information from familiar sources searches for information from different sources searches for information from different sources independently and on their own initiative and evaluates the reliability of the information Interaction and cooperation works in a familiar working community and group works in the working community and group with different kinds of people works well in cooperation with the working community and as a group member Vocational ethics under instructions, observes the ethical instructions given observes the ethical instructions given acts in accordance with the values of the company or organisation in their work and observes the ethics of their profession observes confidentiality observes confidentiality observes confidentiality Health, security and ability to function follows the safety instructions issued for the job, including data security, and does not cause danger to themselves or others follows the safety instructions issued for the job, including data security, and does not cause danger to themselves or others follows the safety instructions issued for the job, including data security, and does not cause danger to themselves or others communicates the dangers and risks they have noticed works as required by the working environment s safety systems communicates the dangers and risks they have noticed works as required by the working environment s safety systems communicates the dangers and risks they have noticed works as required by the working environment s safety systems 40

41 uses safe and varying working methods which do not cause an excessive workload while taking ergonomics into consideration. uses safe and varying working methods which do not cause an excessive workload while taking ergonomics into consideration. uses safe and varying working methods which do not cause an excessive workload while taking ergonomics into consideration. 2.6 Profitability planning Vocational skills requirements calculates the product costs prices the product participates in the budgeting process compares the actual results to the budget. CORE CONTENT OF THE MODULE The following themes are covered during the studies: financial management as a help in decision making process and budgeting. ASSESSMENT OF LEARNING Learning is assessed by observing students performance (compared to the levels of competence) and how responsible they are in their tasks. The learning assignments and interaction skills during studies are used as a help in assessment. Learning is evaluated with the grade completed (S) / uncompleted (T). If a study period continues (to the next period or year), the learning is then evaluated with the grade J (continuing). J requires that the student has proceeded according to the plan. During the studies, the teacher gives continuous feedback on what the student already knows and what still needs to be learned. The purpose of this is to encourage and motivate students. ASSESSMENT OF COMPETENCE (= basis for assessing the module s grade) Skills in vocational modules are assessed using a skills demonstration and other ways of assessing competence. During on-the-job learning, the student performs a skills demonstration as a part of the Profitability planning -module (assessment according to the three levels of vocational skills requirement criteria 1-3). 41

42 Skills demonstration Module 6 Profitability planning 15 cr Implementation of Skills Demonstration and Assessment of the Module Preparing for skills demonstration During on-the-job learning, students will demonstrate their vocational skills. Before skills demonstration, the student has to produce a written plan under the supervision and guidance of the mentor and the teacher. The plan has to be approved by the mentor at the workplace and the teacher. Method of implementation Students demonstrate their vocational skills in product pricing and budgeting. Work is performed to such an extent that vocational skills required can be fulfilled. If necessary, the skills demonstration can be given in an educational institution. Assessment and competence in skills demonstration Master the work process in its entirety Master the work method, equipment and material in their entirety In underpinning knowledge: calculating costs, product pricing and comparing the budget against actual results Key competences for lifelong learning altogether. Skills demonstration examiners Qualified professional teacher in the field Qualified work place mentor with know-how in the subject and willingness to develop one s own evaluation skills. Other assessment of competence affecting the module s grade If the required skills and qualifications cannot be demonstrated, other assessment of competence such as interviews, assignments and other reliable methods will be used. How skills demonstration is graded Grading assessment is in the form of discussion in the presence of the student, the teacher and / or the workplace mentor. The final grade is decided by the teacher and / or the workplace mentor. Module s final grade The final grade is based on the skills demonstration grade and other assessment of competence. The plan has been addressed by the Advisory Council of Business and Administration and Information and Communications Technology xx.xx.20xx. Approved by the Local Board for Vocational Skills Demonstrations xx.20xx. Effective xx until further notice. 42

43 TARGET OF ASSESSMENT 1. Mastering the work process ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 Planning one s own work prepares their work under guidance in accordance with the company s or organisation s instructions plans and prepares their work in accordance with the company s or organisation s instructions plans and prepares their work on their own initiative in accordance with the company s or organisation s instructions performs their tasks in order of priority Mastering work entity works under guidance in the different stages of customer service in accordance with the instructions and objectives of the company or organisation works mainly independently in the different stages of customer service in accordance with the instructions and objectives of the company or organisation works independently in the different stages of customer service in accordance with the instructions and objectives of the company or organisation asks for advice when uncertain does the work they are responsible for, but requires guidance from time to time asks for advice in new situations does the work they are responsible for works according to their level of authority works responsibly and takes the next work stages and the other employees into account in their work Working in accordance with quality objectives works under instructions in accordance with the organisation s quality and sustainable development objectives works in accordance with the organisation s quality and sustainable development objectives works in accordance with the organisation s quality and sustainable development objectives Effective and productive work under instructions, acts effectively and takes account of the use of time and other resources acts effectively and takes account of the use of time and other resources works effectively and productively under instructions, promotes customer relationships in their work promotes long-lasting customer relationships in their work promotes continuity of operations and long-lasting customer relationships in their work Assessment and development of their own work under instructions, assesses their work and its results. assesses their work and its results and alters the way they work in accordance with feedback received. assesses their work and its results and develops the way they work. TARGET OF ASSESSMENT CRITERIA ASSESSMENT 2. Mastering the Satisfactory 1 Good 2 Excellent 3 work method, equipment and material Use of the working under instructions, uses office and uses office and financial uses office and financial methods and tools financial management application software management application software in ordinary situations management application software in changing or new situations uses computers and office equipment carefully in ordinary situations according to the organisation s instructions uses computers and office equipment carefully according to the organisation s instructions uses computers and office equipment carefully according to the manufacturer s and organisation s instructions 43

44 under instructions, uses spreadsheet software in budgeting or the organisation s application software. uses spreadsheet software in budgeting or the organisation s application software. independently uses spreadsheet software in budgeting or the organisation s application software. TARGET OF ASSESSMENT 3. Underpinning knowledge ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 Calculating costs under instructions, calculates the product costs calculates the product costs in an ordinary situation calculates the product costs Product pricing under instructions, calculates the VAT inclusive sales price of the product, according to the contribution margin targets, in terms of Euros and percentages calculates the VAT inclusive sales price of the product, according to the contribution margin targets, in terms of Euros and percentages in ordinary situations calculates the VAT inclusive sales price of the product, according to the contribution margin targets, in terms of Euros and percentages Participating in the budgeting process under instructions, participates in the budgeting process: drawing up the operational budgets or the master budget participates in the budgeting process: drawing up the operational budgets or the master budget participates actively in the budgeting process: drawing up operational budgets, the master budget or the projected balance sheet Comparing the budget against actual result under instructions, compares actual figures against the budget and calculates budgets variances. compares actual figures against the budget and calculates budgets variances in Euro and percentage terms. compares actual figures against the budget and calculates and explains budget variances in Euro and percentage terms. TARGET OF ASSESSMENT 4. Key competences for lifelong learning ASSESSMENT CRITERIA Satisfactory 1 Good 2 Excellent 3 Learning and problem solving needs guidance and support in changing circumstances and in situations in which a choice needs to be made acts appropriately in changing circumstances and in situations in which a choice needs to be made acts appropriately in different kinds of situations and finds alternative ways of working in their job searches for information from familiar sources searches for information from different sources searches for information from different sources independently and on their own initiative Interaction and cooperation works in a familiar working community and group works in the working community and group with different kinds of people works well in cooperation with the working community and as a group member Vocational ethics under instructions, observes the ethical instructions given observes the ethical instructions given acts in accordance with the values of the company or organisation in their work and observes the ethics of their profession Health, security and ability to function observes confidentiality observes confidentiality observes confidentiality follows the safety instructions issued for the job, including data security, and does not cause danger to themselves or others follows the safety instructions issued for the job, including data security, and does not cause danger to themselves or others follows the safety instructions issued for the job, including data security, and does not cause danger to themselves or others communicates the dangers and risks they have noticed communicates the dangers and risks they have noticed communicates the dangers and risks they have noticed 44

45 works as required by the working environment s safety systems uses safe and varying working methods which do not cause an excessive workload while taking ergonomics into consideration. works as required by the working environment s safety systems uses safe and varying working methods which do not cause an excessive workload while taking ergonomics into consideration. works as required by the working environment s safety systems uses safe and varying working methods which do not cause an excessive workload while taking ergonomics into consideration. Sustainable development follows the principles of sustainable development in their work follows the principles of sustainable development in their work follows the principles of sustainable development in their work 3 Core subjects Core subjects are mainly offered according to the following table: Module Timing of studies Extra 1 st y. 2 nd y. 3 rd y. 3.1 Communication and interaction, 11 cr (8cr+ 3cr) Mother tongue Mother tongue 1, 3 cr 3 Mother tongue 2, 2 cr Second national language, Swedish 1 cr Foreign language A-English 2 cr 2 Optional, English 3 cr Mathematics and natural science, 9 cr (6cr+3cr) Mathematics 3 cr Physics and chemistry 2 cr Physics 1 cr 1 Chemistry 1 cr Information and communications technology 1 cr 1 Optional 3 cr Social studies and working life, 8 cr (5cr+3cr) Social studies 1 cr Working life 1 cr Entrepreneurship and business 1cr Work ability, health and physical education 2 cr 2 Physical education 1 cr 1 Health education 1 cr 1 Optional 3 cr Social and cultural knowledge, 7 cr Cultural knowledge Arts and culture Ethics 45

46 Psychology Environmental studies Sections from Other language Free-choice modules A student is to include 10 credits of free-choice modules into his/her studies. Free-choice modules can be vocational studies in one s own or other vocational fields, or core subjects, general upper secondary studies or studies preparing for the matriculation examination or further studies, working experience or guided hobbies, which support the general and vocational training objectives and the growth of the student s personality. Tampere Vocational College Tredu has common guidelines on recognising student s prior learning regarding the free-choice modules. The student can include study periods from other branches of Tredu to his/her studies, provided that those study periods fit in to the student s schedule. Every year, the different branches of Business and administration offer several study periods that can be included in the free-choice modules. Examples of such studies are the following: 4.1 Organising events 2 cr Vocational skills requirements knows how to organise a school s Christmas party, or equivalent, as a part of a group plan and schedule an event CONTENT content of the event scheduling the event execution of the event TEACHING lectures organising an event ASSESSMENT OF SKILLS The emphasis of assessment is on active participation during classes and taking part in organising an event. There are three levels of competence in the assessment criteria. ASSESSMENT CRITERIA TARGET OF ASSESSMENT ASSESSMENT CRITERIA 46

47 Satisfactory 1 Good 2 Excellent 3 Planning an event under instructions, plans an event plans an event as a group member plans an event as a group member and takes responsibility for their own contribution independently Organising an event under instructions, organises an event organises an event as a group member organises an event actively and takes responsibility for their own contribution independently 4.2 Vocational skills development 1-10 cr Free-choice modules can include vocational skills development of 1-10 credits completed during the on-the-job learning periods. 5 Modules providing advanced individual vocational competence Not offered. 6 Briefing teachers and students on the new curriculum Introduction schedule of the new curriculum Who What When Unit director Reads the new Summer 2015 curriculum Head of Education Together with the June 2015 teacher in charge of the curriculum, plans the training schedule of teachers on the new curriculum and supervises the implementation Teacher in charge of Trains the team August 2015 curriculum development leaders on the new curriculum and supports teachers in internalising it Team leaders Inform the teachers on the contents of the new curriculum August 2015 Teacher in charge of a class Is responsible for students internalising August

48 Teacher On-the-job learning teacher Student the new curriculum Is responsible for students internalising the new curriculum regarding a specific module Is responsible for students internalising the new curriculum regarding the on-thejob learning period Reads the new curriculum August 2015 Semester August 2015 Annex 1 Objectives of the Vocational Qualification in Business and Administration The person who has completed the Vocational Qualification in Business and Administration is called merkonomi in Finnish. Such a person can perform versatile tasks, and a person who has completed the vocational qualification at Tampere Vocational College Tredu is able to work in customer services and sales, in accounting and office services. He/She is able to work, for example, in shops and stores, banks, insurance companies, public administration organisations and customer service businesses in Finland and abroad. He/She is able to manage service situations in cooperation with others and he/she understands the importance of internal entrepreneurship, is able to work in an entrepreneur-like manner or function as an independent entrepreneur. He/She is able to take into account various kinds of customers, circumstances and business cultures and is able to perform top-quality work and achieve top-quality results. He/She is able to take into account the principles of sustainable development. The upkeep and enhancement of vocational welfare of himself/herself as well as those of his/her colleagues will help him/her to function effectively in the working life. The business region of Tampere offers the person who has completed the vocational qualification in business and administration also international work opportunities. The vocational qualification in business and administration can be achieved at Tampere Vocational College Tredu according to two study programmes: A person who has completed the study programme in Customer Services and Sales is able to work in various jobs related to customer service, sales and marketing communications. They are able to sell products or services that respond to customers needs in a profitable way. He/She also has the opportunity to be promoted to immediate superior tasks. A person who has completed the study programme in Customer Services and Sales can perform in the following kinds of customer service and sales roles: sales person, window dresser, and sales advisor, the person in charge of a product group or department, a product representative, marketing assistant or sales secretary. At Tampere Vocational College Tredu it is also possible to focus on customer services and sales in English or in the retail business. Furthermore, athlete students can apply for the so-called sports programme in which a competing athlete can combine sports and studies in a flexible way. 48

49 A person who has completed the study programme in Accounting and Office Services is able to serve an office s internal and external customer in various office duties. He/She is able to look after some section of the accounting and finance services using office and accounting software tools and applications. A person who has completed the study programme can work in the following kinds of accounting and office service roles: bookkeeper, ledger accountant, billing clerk, payroll accountant, payroll assistant, office assistant, office secretary, user support specialist or finance and insurance clerk. Education and training in both study programmes will support the student s development into a good and balanced human being and a member of society. They will also provide him/her with the knowledge and skills needed in view of further studies, hobbies and the versatile development of his/her personality as well as support lifelong learning (Act 630/98, section 5). The staff of the education provider will set an example of cooperation and communications skills, and will take of the fact that the students comply with the generally accepted rules of behaviour and procedure. These skills will support the student in his/her future working life. The student will also be supported by the means of student welfare and guidance services. The student welfare and guidance services are introduced in chapters 5 and 6 of the common part of the curriculum of Tampere Vocational College Tredu and in the guidance plan of Tampere Vocational College Tredu. The structure of the Vocational Qualification in Business and Administration The structure of the Vocational Qualification in Business and Administration has been introduced in the objectives of the qualification. The modules available in English at Tampere Vocational College Tredu have been introduced in chapter 2 of this curriculum. The vocational qualification is made up of vocational modules, which can be either compulsory or optional. The qualification also includes compulsory and optional core studies. Furthermore, it is also possible for the student to include more qualification modules, which expand the scope of the qualification, in order to meet sector-specific working life requirements or local vocational needs and to enrich the student s vocational skills. The student can also include modules from other vocational qualifications in his/her qualification. The student can choose general upper secondary school studies to improve his/her eligibility to pursue further studies or take the matriculation examination in four subjects. The compensation procedure of general upper secondary school studies that have already been performed or will be performed has been defined in the requirements. These studies can compensate for core subjects, other optional modules and free-choice modules. Completing the whole qualification is the primary goal in education and training leading to a qualification. When appropriate, considering the student s individual life situation, it is also possible for the student to take only one or some vocational modules and complete the qualification later. Key competences for lifelong learning Key competences for lifelong learning mean such competences as are needed in continuous learning, in seizing future and new situations as well as in coping with the changing working life environments. The key competences emphasised in the strategic goals of the City of Tampere have been introduced in chapter 4 of the common part of the curriculum of Tampere Vocational College Tredu. 49

50 Assessment Assessment has been determined in chapter 7 of the common part of the curriculum of Tampere Vocational College Tredu. The recognition and validation of the student s prior learning have been determined in chapter 7.6 of the common part of the curriculum. Furthermore: If the module is completed entirely in on-the-job learning, in the case of recognition or other special case, the module will be assessed as S (approved), even if the module otherwise were to be assessed with a grade one, two or three. Learning is assessed during studies and competence is assessed using skills demonstration. When assessing the module, the assessment of competence will be emphasised. Qualification specific health requirements It is in the student s best interest that he/she is not admitted into vocational education if he/she has an illness or injury which is likely to prevent him/her from participating in training and working in the field. Student admission into studying for the Vocational Qualification in Business and Administration can be limited if he/she has an illness which would endanger the safety of the student or others working close by. A student s suitability for different tasks at work may have to be reconsidered on the basis of the symptoms and the lack of functional capacity. Education and training at Tampere Vocational College Tredu The Vocational Qualification in Business and Administration can be completed after completing the basic education, the general upper secondary school, or another vocational qualification. The qualification can be completed in a shorter study period in case the student has completed the general upper secondary school or another vocational qualification, some of the modules of which can be recognised and validated in the vocational qualification in business and administration. In the study programme in Customer services and sales, studies can be focused on sales, retail business and international trade. Other alternatives are the retail business studies for competing athletes and, although not every year, a four-year study program for immigrant students. In the study programme in Accounting and Office Services, studies can be focused on accounting services or office services. In all study programmes the minimum scope of studies is 180 credits. Students who have completed the basic education in Finnish choose between study programmes after the first year of studies, when they have become acquainted with the tasks in the working life during a short period of on-the-job learning. Before the choices are made, students and their parents can attend information sessions concerning the study programmes. In case a larger number of students are interested in one study programme than can be admitted, those with better study performance will be chosen. Students who have completed the general upper secondary school choose the study programme already when applying for the qualification. 50