RingCentral App for Salesforce.com
|
|
- Charles Tyler
- 7 years ago
- Views:
Transcription
1 RingCentral App for Salesforce.com Administrator Guide V1 1
2 Table of Contents Introduction... 3 About RingCentral App for Salesforce.com... 3 About This Guide... 3 Setting Up Call Center... 4 Step 1: Create a Call Center Definition file... 4 Step 2: Import Call Center Definition to Salesforce... 4 Step 3: Add Users... 6 Setup Softphone Layout... 8 Step 1: Create a New Softphone Layout... 8 Step 2: Add New Objects to the Search... 9 Step 3: Configure Search Results Display Behavior Step 4: Assign Softphone layout to users Step 5a (Optional): Visualforce Page to Create New Objects Step 5b (optional): Update Search Results Display Behavior Installing the Client Application Requirements Installation Troubleshooting V1 2
3 Introduction About RingCentral App for Salesforce.com RingCentral App for Salesforce.com provides seamless integration between Salesforce.com and your RingCentral services to enable improved customer retention, agent productivity, and advanced business processes. The CTI toolkit 4.01 from Salesforce.com is used to build this integration, which offers features like - Outbound click-to-dial calling using RingCentral service Ability to log call details into Salesforce Logging multiple inbound/outbound calls simultaneously Search for related Salesforce objects (accounts, contacts, etc.) using the caller ID Related objects from Salesforce are listed in the softphone UI within Salesforce interface Requires RingCentral Softphone to be installed and running on the client computer About This Guide This guide is specifically designed for System Administrators of the Salesforce.com instance. This guide is not intended for end users and does not provide any information about how to use the application. This Administrator guide will show you how to set up your Salesforce.com instance to enable your users to use the RingCentral App for Salesforce.com from within their Salesforce.com interface. Three specific steps are involved 1. Setting up the call center feature of Salesforce.com required to enable the App to selected users 2. Setting up the Softphone layout required to configure the way the matching Salesforce objects are displayed for incoming calls 3. Installing the App on user computers users need Admin privileges to be able to install the App V1 3
4 Setting Up Call Center Step 1: Create a Call Center Definition file Open a text editor and paste the code below into a new blank file. Save it somewhere on your computer as RingCentral Call Center.xml. <?xml version="1.0" encoding="utf-8"?> <callcenter> <section sortorder="0" name="reqgeneralinfo" label="general Information"> <item sortorder="0" name="reqinternalname" label="internal Name">RingCentralTA</item> <item sortorder="1" name="reqdisplayname" label="display Name">RingCentral TA</item> <item sortorder="2" name="reqdescription" label="description">ringcentral Telephony Adapter</item> <item sortorder="3" name="reqprogid" label="cti Connector ProgId">RingCentralTA.RingCentralTA.1</item> <item sortorder="4" name="reqversion" label="version">4.0</item> <item sortorder="5" name="reqadapterurl" label="cti Adapter URL"> </section> <section sortorder="1" name="reqdialingoptions" label="dialing Options"> <item sortorder="0" name="reqoutsideprefix" label="outside Prefix"></item> <item sortorder="1" name="reqlongdistprefix" label="long Distance Prefix"></item> <item sortorder="2" name="reqinternationalprefix" label="international Prefix"></item> </section> </callcenter> Step 2: Import Call Center Definition to Salesforce Login to your Salesforce.com instance as an Administrator, click on your name on the right top of the webpage and then click on Setup in the dropdown menu. (Figure. 1) Figure V1 4
5 On the setup page (Figure 2), in the left side menu, go to App Setup -> Customize -> Call Center -> Call Centers, click on the Import button, and browse to Call Center Definition file that you have just created. Click Edit. Figure V1 5
6 Step 3: Add Users Now add users to this Call Center using the Manage Call Center Users button (Figures 3, 4, 5) Figure 3 Figure V1 6
7 Figure V1 7
8 Setup Softphone Layout Step 1: Create a New Softphone Layout Softphone layout defines the way incoming calls match caller ID with Salesforce objects and display the results in the Salesforce interface. From the left-hand side menu, go to App Setup -> Customize -> Call Center -> Softphone Layouts and click the New button (Figure 6). Figure 6 In the Name field, fill in RingCentral Softphone Layout and, depending upon whether you want this to be default layout for all your users or not, select or leave unchecked the Is Default Layout checkbox (Figure 7). Save V1 8
9 Figure 7 Step 2: Add New Objects to the Search This step allows you to select the objects that will be included while searching for matching records. Click Edit on the Softphone Layout you have just created. Towards the top of the page, click on the heading Display these salesforce.com objects: and you should see a screen displaying the selected objects in the right column and objects you can add to the search result in the left page. Select the objects you want to be displayed in the search result from the left column and click on the Add button. If you want to remove any object, select it in the right column and then click on the Remove button. Repeat this process for outbound calls after selecting Outbound in the Select Call Type dropdown at the top (Figure 8). Figure V1 9
10 Step 3: Configure Search Results Display Behavior On the same page, you can configure the how matching records are displayed when there is an incoming call. Make sure that you have Inbound selected in the Select Call Type dropdown. Scroll down to the CTI 2.0 or Higher Settings section (Figure 9). Figure 9 For Screen pops open within, select the New browser window or tab option. This will ensure that users don t lose any information they are working on when a call comes in. A browser plugin may be required to pop open a new tab instead of a new browser window. For No matching records, select the Don t pop any screen For Single-matching record, select the Don t pop any screen option. For Multiple-matching records, select the Don t pop any screen. Now click the Save button at the top V1 10
11 Step 4: Assign Softphone layout to users Back on the Softphone Layouts page (Figure 6, Figure 10), click on Softphone Layout Assignment. Figure 10 On the assignment page, select the RingCentral Softphone Layout for all the relevant Salesforce user profiles and then click the Save button to assign this layout to your users. This concludes the setting up your Salesforce.com instance for RingCentral App for Salesforce.com. Step 5a (Optional): Visualforce Page to Create New Objects For No matching records (Figure 8), creating a new record using the caller ID can be a handy and timesaving feature. First we need to set up a Visualforce page, which will render the pop-up page that will contain the handy links to create new objects. The caller ID is auto-populated into the phone fields (note: this will not work for custom fields). From the left-hand side menu in the Salesforce.com interface, go to App Setup -> Develop -> Pages and click on the New button (Figure 11). Figure V1 11
12 Fill in Create New Object ANI as the Label and CreateNewObjectANI in the Name field. Under the Description field, fill in Pop Up VF page for unknown incoming phone call.... Now select all the text in the table below and copy it. <apex:page> <apex:form> <apex:image url=" width="116" height="31"/> <br /> <span><b>no matching records were found for the phone number <apex:outputlabel >{!$CurrentPage.parameters.ANI}</apex:outputLabel></b></span> <hr /> <div class="list1"> <div class="brelatedlist" id="account"> <apex:outputpanel> <apex:pageblock> <div class="pbheader"> <table border="0" cellpadding="0" cellspacing="0" summary="companies"> <tbody> <tr> <td class="pbtitle"> <img src="/s.gif" alt="" width="1" height="1" class="minwidth" title=""/><img src="/s.gif" alt="" class="relatedlisticon" title=""/> <h3><span class="searchfirstcell">companies</span></h3> </td> </tr> </tbody> </table> </div> <span class="errormsg"> Record not found... <a href="/001/e?acc10={!$currentpage.parameters.ani}&returl=%2f001%2fo">create New Company</a> </span> </apex:pageblock> </apex:outputpanel> </div> </div> <!-- Contact --> <div class="list0"> <div class="brelatedlist" id="contact"><a name="contact_target"></a> <apex:outputpanel id="srcherrordiv_contact"> <apex:pageblock > <div class="pbheader"> <table border="0" cellpadding="0" cellspacing="0" summary="contacts"> <tbody> <tr> <td class="pbtitle"> <img src="/s.gif" alt="" width="1" height="1" class="minwidth" title=""/><img src="/s.gif" alt="" class="relatedlisticon" title=""/> V1 12
13 <h3><span class="searchfirstcell">contact</span></h3> </td> </tr> </tbody> </table> </div> <span class="errormsg"> Record not found... <a href="/003/e?con10={!$currentpage.parameters.ani}&con14={!$currentpage.parameters.ani}&returl=%2f001 %2Fo">Create New Contact</a> </span> </apex:pageblock> </apex:outputpanel> <!-- WrappingClass --> <div class="listelementbottomnav"></div> <!-- End ListElement --> </div> <!-- End RelatedListElement --> </div> <!-- Lead --> <div class="list2"> <div class="brelatedlist" id="lead"><a name="lead_target"></a> <!-- motif: Lead --> <apex:outputpanel id="srcherrordiv_lead"> <apex:pageblock > <div class="pbheader"> <table border="0" cellpadding="0" cellspacing="0" summary="contacts"> <tbody> <tr> <td class="pbtitle"> <img src="/s.gif" alt="" width="1" height="1" class="minwidth" title=""/><img src="/s.gif" alt="" class="relatedlisticon" title=""/> <h3><span class="searchfirstcell">lead</span></h3> </td> </tr> </tbody> </table> </div> <span class="errormsg"> Record not found... <a href="/00q/e?lea8={!$currentpage.parameters.ani}&returl=%2f001%2fo">create New Lead</a> </span> </apex:pageblock> </apex:outputpanel> </div> <!-- End RelatedListElement --> </div> </apex:form> </apex:page> V1 13
14 Now go back to the web browser window where we were editing the Visualforce page, and in the Visualforce Markup tab, right-click with your mouse, click on Select All, and then again right-click mouse and Paste. Now click the Save button (Figure 12) Figure 12 Step 5b (optional): Update Search Results Display Behavior In addition to the matching records displayed in the App interface, the results can also be displayed in the Salesforce interface for broader information and better user productivity V1 14
15 Figure 13 For No matching records, select the Pop to Visualforce page option and click on the Lookup button (Figure 13). From the lookup window, select the Visualforce page we just created ( CreateNewObjectANI ) (Figure 14). Similarly for Single-matching record, select the Pop detail page option. For Multiple-matching records, select the Pop to search page option V1 15
16 Figure 14 Now click the Save button at the top V1 16
17 Installing the Client Application Once your organization is set up for the RingCentral App for Salesfore.com, you will need to download the latest version of the app onto the user desktops. Requirements PCs running Windows XP SP3/ Windows Vista SP1/ Windows 7/ Windows 8. (Apple Macintosh or Linux computers are not supported.) There should already be RingCentral Softphone installed on the agent desktop. This can be downloaded from your RingCentral account. Look for the Tools section after login. Microsoft.Net Framework version 3.5 should be installed on the agent desktop (downloadable from this link). Installation First uninstall any previous version of the RingCentral App. Make sure that system has.net 3.5 installed, with all the latest security patches. Make sure that the latest RingCentral Softphone is installed on the system, and that you have run it at least once. Run the App Installer as Administrator of the PC. Once the installation is completed, ensure that both the RingCentral Softphone and the RingCentral App for Salesforce.com are running. If required, start them from the Start menu of Windows. To check if installation is ok, right-click on the system tray icon of the adapter. Login to Salesfroce.com as the user, and login to the RingCentral App for Salesforce with RingCentral username/password. The App interface is displayed in the left navigation panel of Salesforce UI (which sometimes may be hidden). Troubleshooting Q: the RingCentral App UI is not visible in the Salesforce interface for some profiles. What is the problem? Does it require some special permission? A: No, Softphone does not require any special permissions and it should work for all out-of-the-box Salesforce user profiles. It is possible that you have added some custom component to the layouts and the JavaScript in those component is interfering with the Softphone layer. To solve this, temporarily disable all customizations that have been applied to the left navigation sidebar component, and once you see the Softphone UI rendered; enable the customizations one by one to pinpoint the piece that is creating the issue. Contact the developer of that component to fix the issue V1 17
18 Q: If the incoming number does not match any record, the pop-up page says Insufficient Privileges. A: Add access to the Visualforce page "CreateNewObjectANI" to all profiles/ users in the organization. Q: Users are receiving a "Do you want to view only the webpage content that was delivered securely" Security Warning in Internet Explorer when they use the RingCentral Salesforce.com Adapter application. A: This warning is a "Mixed Content Warning". It indicates that you are accessing Salesforce.com over HTTPS, but communicating with the App over HTTP. Figure 15 To fix this, you will need to change the security settings for the Internet Explorer. To edit the Internet Explorer security settings: 1. First click on the gear icon on the top right of the IE window, then from the dropdown menu click on Internet Options. 2. Select the Security tab at the top of the pop-up window. 3. Select Internet and click Custom level. 4. Scroll about halfway down the list until you see the Miscellaneous section. 5. Under this section you will see the option to set permissions for Display mixed content. 6. Change this Enable. 7. Repeat steps 3 to 6 for the Local Intranet and Trusted Sites zones. 8. Make sure localhost and your Salesforce website are not added to the Restricted Sites zone V1 18
19 Figure 16 Figure V1 19
20 Q: I don t see any new tab/ window opens on incoming calls. A: Please ensure that pop-ups are not blocked by browser settings or some other Pop-up blocker software installed on your desktop. A: The configurations may not have been picked up. Restart the App and the RingCentral Softphone. A: The optional features described in Page 11 of this document may not have been implemented. A: In your RingCentral account, ensure that the Softphone is set up to be notified of the incoming calls in the call forwarding rules settings. Q: Click-to-dial is supposed to ring my Softphone first, and then ring the called party. Then why is my Softphone not ringing? A: For your softphone to ring, it needs a Digital Line. Virtual lines are not compatible with click-to-dial feature. Check your RingCentral account configuration to assign a digital line to the Softphone. Q: Incoming calls to my RingCentral Direct Number forward to my mobile phone, but click-to-dial calls aren t ringing on my mobile number. A: Click-to-dial calls will not implement the forwarding rules. Only the incoming calls are forwarded based on forwarding rules. Q: On logging into the Softphone, users are getting error message Your RingCentral account does not include Salesforce integration. Please contact your RingCentral system administrator. What is that? A: Not all RingCentral accounts have the ability to use this feature of Salesforce integration. You may have to upgrade your account to be able to use this feature. Please contact your RingCentral representative for more information. Q: Can I use the same App across multiple Salesforce.com instances (or "orgs")? A: The same App can be used across as many orgs as you want as long as the user is not logged into two or more orgs simultaneously. Simultaneous logins are not supported V1 20
RingCentral App for Salesforce.com
RingCentral App for Salesforce.com User Guide 11192012.V1 1 Table of Contents Introduction... 3 About RingCentral App for Salesforce.com... 3 About This Guide... 3 Installation... 4 Prerequisites... 4
More informationRingCentral for Salesforce. Administrator Guide
RingCentral for Salesforce Administrator Guide 1 RingCentral for Salesforce Administrator Guide Introduction Contents Introduction... 3 About RingCentral for Salesforce.................................................
More informationRingCentral for Salesforce. Administrator Guide
RingCentral for Salesforce Administrator Guide Table of Contents Table of Contents 3 Introduction 3 About RingCentral for Salesforce 3 About This Guide 4 Setting up the Call Center 4 Step 1: Install the
More information8x8 Virtual Office Salesforce Call Center Interface. Administrator Guide. October 2013. Salesforce Call Center Interface
8x8 Virtual Office Administrator Guide October 2013 The Champion For Business Communications Table of Contents 8x8 Virtual Office Salesforce Call Center App... 3 System Requirements...3 Installation...
More information8x8 Virtual Office Telephony Interface for Salesforce
8x8 Virtual Office Telephony Interface for Salesforce Administrator Guide May 2014 The Champion For Business Communications Table of Contents 8x8 Virtual Office Telephony Interface for Salesforce.... 3
More informationRingCentral for Salesforce. User Guide
RingCentral for Salesforce User Guide Table of Contents Table of Contents 3 Introduction 3 About RingCentral for Salesforce 3 About This Guide 4 Basics 4 Options 5 Log in 6 Placing Calls 7 Placing an International
More informationApplication Notes: MaxACD Connector For Salesforce
Application Notes: MaxACD Connector For Salesforce March 2013 Contents Introduction... 3 Requirements... 3 Installing the MaxACD Salesforce Connector... 4 Step 1: Import the Call Center File into Salesforce...
More informationIntroduction. Important Upgrade Notice! SHORETEL SALESFORCE.COM CALL CENTER ADAPTER VERSION 4.X
USER GUIDE SHORETEL SALESFORCE.COM CALL CENTER ADAPTER VERSION 4.X Introduction This document describes the installation, configuration and basic usage of the ShoreTel Salesforce.com Call Center Adapter
More informationApplication Notes: MaxCS Connector For Salesforce.com
Application Notes: MaxCS Connector For Salesforce.com September 2014 Contents Introduction... 3 Requirements... 3 Architecture... 4 Configuring the MaxCS Salesforce Connector... 5 Step 1: Import the Call
More informationGETTING STARTED WITH SETTING UP CALL CENTERS
GETTING STARTED WITH SETTING UP CALL CENTERS Summary Salesforce CRM Call Center improves the productivity of your call center users by providing fast and easy access to accounts, contacts, cases, and other
More information8x8 Virtual Office NetSuite Integration User Guide
8x8 Virtual Office Version 1.3, July 2012 The Champion For Business Communications Table of Contents 8x8 Virtual Office NetSuite Integration...3 System Requirements...3 Uninstalling NetSuite Integration
More informationGETTING STARTED WITH SETTING UP CALL CENTERS
GETTING STARTED WITH SETTING UP CALL CENTERS Abstract Salesforce CRM Call Center improves the productivity of your call center users by providing fast and easy access to accounts, contacts, cases, and
More information8x8 Click2Pop User Guide
USER GUIDE 8x8 User Guide Getting Started with April 2014 Contents Introduction... 3 What s new.... 3 8x8.... 3 Here is how works...4 8x8 Click2Connect.... 4 Requirements.... 4 Installation on Microsoft
More informationQvidian Playbooks & Salesforce Setup Guide. Fall Release 2013
Qvidian Playbooks & Salesforce Setup Guide Fall Release 2013 Last Updated: 11/12/2013 Introduction Welcome to Qvidian Sales Playbooks & Analytics! This guide is directed toward CRM Administrators, Playbook
More information8x8 Virtual Office Click2Pop for eagent Setup Guide
8x8 Virtual Office April 2012 Table of Contents 8x8 Click2Pop for eagent... 3 8x8 Click2Pop provides eagent CRM with two functions:... 3 Requirements.... 3 Installation... 3 Start the Application and Integrate
More informationOfficeSuite CRM Connector for Salesforce Administrator Guide Version 1.0 February 2014
OfficeSuite CRM Connector for Salesforce Administrator Guide Version 1.0 February 2014 i Table of Contents INTRODUCTION AND GETTING STARTED... 1 OPERATING SYSTEM, HARDWARE AND SOFTWARE REQUIREMENTS...
More informationQAS Small Business for Salesforce CRM
INTRODUCTION This document provides an overview of integrating and configuring QAS for Salesforce CRM. It will take you through the standard integration and configuration process and also provides an appendix
More informationAladin. There are currently two recommended links for Aladin. Suitable for most users, the default Aladin link is: http://aladin.dev.jhu.
Aladin There are currently two recommended links for Aladin. Suitable for most users, the default Aladin link is: http://aladin.dev.jhu.edu For users that would like a larger view for easier visibility,
More informationOfficeSuite CRM Connector for Salesforce. User Guide. Version 1.0. February 2014
OfficeSuite CRM Connector for Salesforce User Guide Version 1.0 February 2014 Table of Contents 1 ABOUT OFFICESUITE CRM CONNECTOR FOR SALESFORCE... 3 1.1.1 Features... 3 1.2 Operating System, Hardware
More informationADMINISTRATOR QUICK SETUP GUIDE FOR AVENTION FOR SALESFORCE
ADMINISTRATOR QUICK SETUP GUIDE FOR AVENTION FOR SALESFORCE Version 1.1 April 8th, 2014 This guide assumes you have successfully installed Avention for Salesforce. If not, see the Installation guide which
More informationisupplier PORTAL ACCESS SYSTEM REQUIREMENTS
TABLE OF CONTENTS Recommended Browsers for isupplier Portal Recommended Microsoft Internet Explorer Browser Settings (MSIE) Recommended Firefox Browser Settings Recommended Safari Browser Settings SYSTEM
More informationOfficeSuite CRM Connector for Salesforce
OfficeSuite CRM Connector for Salesforce Administrator Guide Version 1.1 Page 1 December, 2014 TABLE OF CONTENTS INTRODUCTION AND GETTING STARTED OPERATING SYSTEM, HARDWARE AND SOFTWARE REQUIREMENTS Supported
More informationCitrix Remote Access Work Instructions
Work Instructions Version 1.0 15 January 2010 InTACT Shared Services Centre ACT Department of Treasury Quality Management System Service Management Tools Contents Introduction... 3 Purpose... 3 Scope...
More informationSalesforce-Wrike Integration Setup Manual
Salesforce-Wrike Integration Setup Manual This document has been designed for Salesforce administrators. It will guide you through the setup process for the integration between your Salesforce instance
More informationInstallation Guide and Machine Setup
Installation Guide and Machine Setup Page 1 Browser Configurations Installation Guide and Machine Setup The first requirement for using CURA is to ensure that your browser is set up accurately. 1. Once
More informationCrystal Print Control Installation Instructions for PCs running Microsoft Windows XP and using the Internet Explorer browser
Crystal Print Control Installation Instructions for PCs running Microsoft Windows XP and using the Internet Explorer browser Important Notice: You must have administrative rights to your PC to perform
More informationRingCentral for Desk. User Guide
RingCentral for Desk User Guide RingCentral for Desk User Guide Contents Contents Introduction... 3 About the RingCentral for Desk........................................................ 4 About this Guide.................................................................
More informationInstalling the TAPI Support Software
Installing the TAPI Support Software To install and set up the TAPI 2.1-compliant software, use the following steps: 1. Start Web Portal. 2. Click the Options tab. 3. Click the PC Integration tab. 4. Click
More informationConfiguring WPA2 for Windows XP
Configuring WPA2 for Windows XP Requirements for wireless using WPA2 on Windows XP with Service Pack 2 Your wireless card must support 802.1x, AES, and WPA2. Windows XP with service pack 2, it is recommended
More informationLiveText Agent for Salesforce Installation Guide
LiveText Agent for Salesforce Installation Guide (C) 2015 HEYWIRE ALL RIGHTS RESERVED LiveText Agent for Salesforce Installation Guide Table of Contents Who should be looking at this document... 3 Software
More informationManual. 3CX Phone System integration with Microsoft Outlook and Salesforce Version 1.0
Manual 3CX Phone System integration with Microsoft Outlook and Salesforce Version 1.0 Copyright 2006-2009, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without
More informationdotmailer for Salesforce Installation Guide Winter 2015 Version 2.30.1
for Salesforce Installation Guide Winter 2015 Version 2.30.1 Page 1 CONTENTS 1 Introduction 2 Browser support 2 Self-Installation Steps 2 Checks 3 Package Download and Installation 4 Users for Email Automation
More informationBanner Frequently Asked Questions (FAQs)
Banner Frequently Asked Questions (FAQs) How do I install Java?...1 Banner prompts me to download and install Java. Is this OK?....1 What Java version should I use?...2 How do I check what version of Java
More informationBROWSER TIPS FOR PEOPLESOFT
BROWSER TIPS FOR PEOPLESOFT Please note: This document is designed to be used online and has a number of embedded links to processes and additional information. We discourage the printing of these documents
More informationJava version 7 update 45 (7u45)
TO DISABLE JAVA - visit this website for instructions. http://www.java.com/en/download/help/disable_browser.xml http://www.oracle.com/technetwork/java/javase/downloads/jdk7-downloads-1880260.html If you
More informationSpringCM Integration Guide. for Salesforce
SpringCM Integration Guide for Salesforce September 2014 Introduction You are minutes away from fully integrating SpringCM into your Salesforce account. The SpringCM Open Cloud Connector will allow you
More informationRingCentral for Zendesk. Administrator Guide
RingCentral for Zendesk Administrator Guide RingCentral for Zendesk Admin Guide Contents Contents Introduction... 3 About RingCentral for Zendesk.........................................................
More informationCitrix Client Install Instructions
Citrix Client Install Instructions If you are using Citrix remotely, Information Technology Services recommends updating Citrix client to the newest version available online. You must be an administrator
More informationARCHER & GREINER. Citrix Client Install Instructions - For ALL Citrix Users. BigHand Client Install Instructions - For BigHand Users Only
ARCHER & GREINER Citrix Client Install Instructions - For ALL Citrix Users BigHand Client Install Instructions - For BigHand Users Only Table of Contents Citrix Client Install Instructions - For ALL Citrix
More informationATTENTION: End users should take note that Main Line Health has not verified within a Citrix
Subject: Citrix Remote Access using PhoneFactor Authentication ATTENTION: End users should take note that Main Line Health has not verified within a Citrix environment the image quality of clinical cal
More informationConfiguring Internet Explorer for CareLogic
Configuring Internet Explorer for CareLogic March 19, 2014 1 P a g e Table of Contents Configuring Internet Explorer for CareLogic... 3 Configuring Internet Explorer Security Settings... 4 Internet Explorer
More informationVodafone PC SMS 2010. (Software version 4.7.1) User Manual
Vodafone PC SMS 2010 (Software version 4.7.1) User Manual July 19, 2010 Table of contents 1. Introduction...4 1.1 System Requirements... 4 1.2 Reply-to-Inbox... 4 1.3 What s new?... 4 2. Installation...6
More informationHow To Use Senior Systems Cloud Services
Senior Systems Cloud Services In this guide... Senior Systems Cloud Services 1 Cloud Services User Guide 2 Working In Your Cloud Environment 3 Cloud Profile Management Tool 6 How To Save Files 8 How To
More informationCorporate Telephony Toolbar User Guide
Corporate Telephony Toolbar User Guide 1 Table of Contents 1 Introduction...6 1.1 About Corporate Telephony Toolbar... 6 1.2 About This Guide... 6 1.3 Accessing The Toolbar... 6 1.4 First Time Login...
More informationVirtual Contact Center
Virtual Contact Center Salesforce Multichannel Integration Configuration Guide Version 7.0 Revision 2.0 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes
More informationRingCentral for Outlook. Installation & User Guide
RingCentral for Outlook Installation & User Guide RingCentral for Outlook Installation & User Guide C o nt e nt s 2 Contents Introduction...............................................................
More informationFederated Identity Service Certificate Download Requirements
Federated Identity Service Certificate Download Requirements Version 3.2 Exostar, LLC February 14, 2013 Table of Contents Introduction... 1 Purpose... 1 FIS System Requirements... 2 Adding Exostar as a
More informationSelect Correct USB Driver
Select Correct USB Driver Windows often installs updated drivers automatically, and defaults to this latest version. Not all of these drivers are compatible with our software. If you are experiencing communications
More informationHosted PBX. TelePacific Communicator User Guide. Desktop Edition
Hosted PBX TelePacific Communicator User Guide Desktop Edition 11/19/2014 CONTENTS Login... 2 Home Window... 3 Status Flag... 4 My Room... 6 Contacts Screen... 6 History... 8 Directory... 9 Dialpad...
More informationInstructions for Configuring Your Browser Settings and Online Security FAQ s. ios8 Settings for iphone and ipad app
Instructions for Configuring Your Browser Settings and Online Security FAQ s ios8 Settings for iphone and ipad app General Settings The following browser settings and plug-ins are required to properly
More informationMED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB
MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB Last Updated: February 18, 2012. Med Access Support Alberta Netcare Portal Support Alberta Health Services
More informationVirtual Office Outlook Integration User Guide
Virtual Office User Guide Version 1.2, September 2011 Table of Contents 8x8 Virtual Office...3 System Requirements...3 Uninstalling Software...3 Installation...4 Step by Step Installation...4 Configuring
More informationInstall SQL Server 2014 Express Edition
How To Install SQL Server 2014 Express Edition Updated: 2/4/2016 2016 Shelby Systems, Inc. All Rights Reserved Other brand and product names are trademarks or registered trademarks of the respective holders.
More informationOracle Eloqua Sales Tools
http://docs.oracle.com Oracle Eloqua Sales Tools User Guide 2015 Oracle Corporation. All rights reserved 08/10/2015 Contents 1 Sales Tools Overview 4 2 Profiler Overview 5 2.1 Installing Profiler 8 2.2
More informationDocuSign for Salesforce Administrator Guide v6.1.1 Rev A Published: July 16, 2015
DocuSign for Salesforce Administrator Guide v6.1.1 Rev A Published: July 16, 2015 Copyright Copyright 2003-2015 DocuSign, Inc. All rights reserved. For information about DocuSign trademarks, copyrights
More informationformerly Help Desk Authority 9.1.3 Upgrade Guide
formerly Help Desk Authority 9.1.3 Upgrade Guide 2 Contacting Quest Software Email: Mail: Web site: info@quest.com Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656 USA www.quest.com
More informationUser Manual. Onsight Management Suite Version 5.1. Another Innovation by Librestream
User Manual Onsight Management Suite Version 5.1 Another Innovation by Librestream Doc #: 400075-06 May 2012 Information in this document is subject to change without notice. Reproduction in any manner
More informationLiveText for Salesforce Quick Start Guide
LiveText for Salesforce Quick Start Guide (C) 2014 HEYWIRE BUSINESS ALL RIGHTS RESERVED LiveText for Salesforce Quick Start Guide Table of Contents Who should be looking at this document... 3 Software
More informationHow To Configure CU*BASE Encryption
How To Configure CU*BASE Encryption Configuring encryption on an existing CU*BASE installation INTRODUCTION This booklet was created to assist CU*Answers clients with the configuration of encrypted CU*BASE
More informationConfiguring Internet Explorer for CareLogic Use
Configuring Internet Explorer for CareLogic Use July 30, 2013 1 P a g e Table of Contents Configuring Internet Explorer for CareLogic Use... 3 Configuring Internet Explorer Security Settings... 4 Internet
More informationRingCentral for Google. User Guide
RingCentral for Google User Guide RingCentral for Google User Guide Contents 2 Contents Introduction............................................................... 4 About RingCentral for Google..........................................................
More informationAuthorware Install Directions for IE in Windows Vista, Windows 7, and Windows 8
Authorware Install Directions for IE in Windows Vista, Windows 7, and Windows 8 1. Read entire document before continuing. 2. Close all browser windows. There should be no websites open. If you are using
More informationQvis Security Technical Support Field Manual LX Series
Table of Contents Page 1: Motion Detection 1.0 Configuring Motion Detection for LX Apollo / LX Zeus DVRs 2 1.1 Motion Playback on LX Apollo / LX Zeus DVRs 3 1.2 Scheduling Motion and Continuous Recording
More informationQuick Start Configuration Guide Salesforce.com Integration
Quick Start Configuration Guide Salesforce.com Integration Introduction The basic integration of WorldSmart and Salesforce.com offers the following features: WorldSmart tabs in Salesforce dashboard. Click
More informationOutlook Plugin. What is MangoApps for Outlook?
MangoApps for Outlook Plugin Windows - MangoApps for Windows is a single app that integrates Messenger, Outlook and Office Plugins into one unit and combines it with the secure, robust document management
More informationDownload and Launch Instructions for WLC Client App Program
Download and Launch Instructions for WLC Client App Program Version 1.0 Contents Introduction... 1 Windows 7, IE9... 2 Windows 7 or XP, IE8... 3 Windows 7 or XP, Firefox... 4 Windows 7, Google Chrome...
More informationTxEIS Browser Settings
TxEIS Browser Settings Updated May 2016 The TxEIS Browser Settings document lists supported browsers and recommended browser settings which will allow you to utilize the TxEIS system at its fullest potential
More informationfor Salesforce CRM INSTALLATION GUIDE February 2011 www.crm.hoovers.com/salesforce
for Salesforce CRM INSTALLATION GUIDE February 2011 www.crm.hoovers.com/salesforce Table of Contents Before You Begin... 3 First Time Installing Access Hoover s... 3 Updating Access Hoover s... 3 Note
More informationEBOX Digital Content Management System (CMS) User Guide For Site Owners & Administrators
EBOX Digital Content Management System (CMS) User Guide For Site Owners & Administrators Version 1.0 Last Updated on 15 th October 2011 Table of Contents Introduction... 3 File Manager... 5 Site Log...
More informationDocument revision 1.9
Document revision 1.9 INSTALLATION & PRE-REQUISITES - REQUIRED... 3 COUNTRY AUTOCOMPLETE MENU - OPTIONAL... 4 VALIDATATION & STANDARDIZATION OPTIONS... 7 FIELDS TO VALIDATE & STANDARDIZE... 9 QUICKCOMPLETE
More informationSpringCM Integration Guide. for Salesforce
SpringCM Integration Guide for Salesforce January 2013 Introduction You are minutes away from fully integrating SpringCM into your Salesforce account. The SpringCM Open Cloud Connector will allow you to
More informationAll Rights Reserved. Copyright 2006
All Rights Reserved Copyright 2006 The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of the copyright
More informationUsing Avaya Aura Messaging
Using Avaya Aura Messaging Release 6.3.2 Issue 1 December 2014 Contents Chapter 1: Getting Started... 4 Messaging overview... 4 Prerequisites... 4 Accessing your mailbox from any phone... 4 Accessing the
More informationMiVoice Integration for Salesforce
MiVoice Integration for Salesforce USER GUIDE MiVoice Integration for Salesforce User Guide, Version 1, April 2014. Part number 58014124 Mitel is a registered trademark of Mitel Networks Corporation. Salesforce
More informationCognos 10 Getting Started with Internet Explorer and Windows 7
Browser/Windows Settings There are several Internet Explorer browser settings required for running reports in Cognos. This document will describe specifically how to set those in Internet Explorer 9 and
More informationStart-up Guide for Users. User Guide
Start-up Guide for Users User Guide RingCentral Office@Hand from AT&T Start-up Guide for Users Table of Contents Table of Contents Welcome to RingCentral Office@Hand from AT&T...4 The Overview Page...
More informationRecommended Browser Setting for MySBU Portal
The MySBU portal is built using Microsoft s SharePoint technology framework, therefore, for the best viewing experience, Southwest Baptist University recommends the use of Microsoft s Internet Explorer,
More informationTelephony Toolbar Corporate. User Guide
Telephony Toolbar Corporate User Guide Release 7.1 March 2011 Table of Contents 1 About This Guide...7 1.1 Open Telephony Toolbar - Corporate... 7 1.2 First Time Login... 8 1.3 Subsequent Use... 11 2 Using
More informationPassport Installation. Windows XP + Internet Explorer 8
Passport Installation Windows XP + Internet Explorer 8 OS Version Windows XP System Type 32bit or 64bit Browser & version Internet Explorer 8 Before you begin.. Make sure you have Anti Virus software installed
More informationLoad Bulletin ADP, Inc. Dealer Services 1950 Hassell Road Hoffman Estates, IL 60169-6308
Load Bulletin ADP, Inc. Dealer Services 1950 Hassell Road Hoffman Estates, IL 60169-6308 Make sure the media label contains this number: NP-ASP-AE1.0 ADP Network Phone ASP Assistant Enterprise Loading
More informationSage CRM. Sage CRM 7.3 CTI Guide
Sage CRM Sage CRM 7.3 CTI Guide Copyright 2014 Sage Technologies Limited, publisher of this work. All rights reserved. No part of this documentation may be copied, photocopied, reproduced, translated,
More informationComputer Specifications & Settings for Unsupervised SHLsolutions Ability Assessments PEOPLE PERFORMANCE
Computer Specifications & Settings for Unsupervised SHLsolutions Ability Assessments PEOPLE PERFORMANCE January 2007 Contents Computer Specifications... 3 Web Browser Checking Page... 4 Enabling Adobe
More informationSalesforce.com Integration
Salesforce.com Integration Resource Guide In conjunction with Contact Center Solutions version 5.6 Contents About this Resource Guide... 3 About Salesforce.com Integration... 4 Installing Salesforce.com
More informationHubcase for Salesforce Installation and Configuration Guide
Hubcase for Salesforce Installation and Configuration Guide Note: This document is intended for system administrator, and not for end users. Installation and configuration require understanding of both
More informationUse your Microsoft Outlook Calendar System to invite participants to Conferencing audio and Web Meeting conferences easily and efficiently.
GlobalConference Audio and Web Conferencing Solution Conferencing Scheduler User Guide Use your Microsoft Outlook Calendar System to invite participants to Conferencing audio and Web Meeting conferences
More informationThe following are tips compiled by PeerPlace to assist you as you transition to the new Senior Tracking, Analysis and Reporting System (STARS).
The following are tips compiled by PeerPlace to assist you as you transition to the new Senior Tracking, Analysis and Reporting System (STARS). First, we would like to thank you all for doing a great job
More informationecommercesoftwareone Advance User s Guide -www.ecommercesoftwareone.com
Advance User s Guide -www.ecommercesoftwareone.com Contents Background 3 Method 4 Step 1 - Select Advance site layout 4 Step 2 - Identify Home page code of top/left and bottom/right sections 6 Step 3 -
More informationCODESOFT Installation Scenarios
CODESOFT Installation Scenarios NOTES: CODESOFT is a separate install from existing versions of CODESOFT. You will need to make note of your current settings (default directories, etc.) so you can duplicate
More informationPC Requirements and Technical Help. Q1. How do I clear the browser s cache?
Q1. How do I clear the browser s cache? A1. Clear your browser's cache, and close all other applications that are running in your PC to free up memory space. For instructions on clearing cache (temporary
More informationCRM Connector Installation & Integration USER GUIDE
CRM Connector Installation & Integration USER GUIDE TABLE OF CONTENTS Table Of Contents Installation... 4 System Tray Icon.... 5 Salesforce.com Integration.... 6 Salesforce Security Token.... 6 Configuration....
More informationCalREDIE Browser Requirements
CalREDIE Browser Requirements Table of Contents Section 1: Browser Settings... 2 Section 2: Windows Requirements... 11 Section 3: Troubleshooting... 12 1 Section 1: Browser Settings The following browser
More informationHot Spot (Unsecured) Wireless Access Initial Setup and Login for MCC_HOTSPOT
CLIENT INSTRUCTIONS PRIMARY KNOWLEDGE AREA Hot Spot (Unsecured) Wireless Access Initial Setup and Login for MCC_HOTSPOT Wireless Windows XP service pack 2 Purpose: Wireless Initial Setup sets the parameters
More informationSection 1.0 Getting Started with the Vālant EMR. Contents
Section 1.0 Getting Started with the Vālant EMR Contents Getting Started with the Valant EMR application:... 2 Hardware Requirements for the Vālant EMR:... 3 Software Requirements for the Vālant EMR:...
More informationHosted PBX CRM Connect
Hosted PBX CRM Connect PC User Guide V1.1 2016 XO COMMUNICATIONS, LLC. PAGE 1 XO Hosted PBX CRM User Guide Copyright Notice Trademarks Copyright 2016 XO Communications, LLC. All rights reserved. Any technical
More informationHosted VoIP Outlook TAPI Integration
Hosted VoIP Outlook TAPI Integration P a g e 1 This Document The purpose of this document is to describe how to download and install the TAPI (Telephony Application Program Interface) available at the
More informationUSER GUIDE. Ethernet Configuration Guide (Lantronix) P/N: 2900-300321 Rev 6
KRAMER ELECTRONICS LTD. USER GUIDE Ethernet Configuration Guide (Lantronix) P/N: 2900-300321 Rev 6 Contents 1 Connecting to the Kramer Device via the Ethernet Port 1 1.1 Connecting the Ethernet Port Directly
More informationWhat s New with Salesforce for Outlook?
What s New with Salesforce for Outlook? Available in: Contact Manager, Group, Professional, Enterprise, Unlimited, and Developer Editions Salesforce for Outlook v2.1.2 New Supported Operating System We
More informationHosted IP Phone System Voice Operator Panel User Guide
Voice Operator Panel Main Window: 1. Incoming Calls Incoming calls display here. 2. Outgoing Calls Outgoing calls display here. 3. Dial Enter [10-digit phone number] in this field to make an outgoing call.
More informationHow to install and use the File Sharing Outlook Plugin
How to install and use the File Sharing Outlook Plugin Thank you for purchasing Green House Data File Sharing. This guide will show you how to install and configure the Outlook Plugin on your desktop.
More informationDeposit Direct. Getting Started Guide
Deposit Direct Getting Started Guide Table of Contents Before You Start... 3 Installing the Deposit Direct application for use with Microsoft Windows Vista... 4 Running Programs in Microsoft Windows Vista...
More information