KCP&L SERVICE TERRITORY

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2 WHAT S AHEAD KCP&L Overview Service Territory PowerWatch Storm Classification Our Process SERP Lite YTD Storm History Service Restoration Priorities Restoration Midwest Mutual Assistance Group and Assistance KCP&L Has Provided to Other Utilities SERP Group Supervisor SERP Team Captain SERP Team Co-Captain Mutual Assistant Trips Hurricane Sandy Questions/Open Dialogue

3 KCP&L OVERVIEW Founded in 1882, KCP&L is headquartered in Kansas City, Missouri We serve 888,000+ customers Providing service to 47 northwestern Missouri and eastern Kansas counties Service territory of approximately 18,000 square miles. Delivering power requires approximately 3,000 miles of transmission lines, over 24,000 miles of distribution lines and 400 substations KCP&L operates 15 generating facilities providing power to our customers and selling it to the wholesale market. Over 6,100 megawatts of efficient generation assets in operation or under construction In 2006, Spearville Wind Generation Facility was brought online to provide megawatts of renewable energy.

4 KCP&L SERVICE TERRITORY

5 OUTAGES AND WEATHER KCP&L gives their customers the ability to view power outages throughout the service territory Click on Outage/Weather at the top of the page Outage Map View outages for entire service territory By City By County Specific Address Displays areas out of power and is updated every three minutes

6 STORM CLASSIFICATIONS KCP&L has four basic levels of storm damage and guidelines for response to each level of storm is defined in our Storm Evaluation & Restoration Plan Class I Up to 8,000 customers out and restored within 2 12 hours Class II 8,000-24,000 customers out and restored within hours Class III 24,000 80,000 customers out and restored within hours Class IV 80,000+ customers out and restoration would last longer than 72 hours

7 OUR PROCESS A large percentage of storms are managed through the DSO whereby decentralization is not necessary When KCP&L is battling a large storm, we manage the storm out of the Emergency Operations Center We determine if we are going to operate in a centralized vs. a decentralized mode (important to make this decision early to minimize confusion) We analyze the damage to determine if there is a need to supplement our workforce with contractors/foreign utilities

8 SERP LITE As the storm situation worsens and the customer interruption count increases to a Class III situation, a series of events take place to bring all Division Operations personnel to bear on the service restoration. The Class III procedure covers those Distribution System Operations actions that bridge a Class III condition and an initial SERP Class IV activation prior to decentralization. It is to provide early intelligence to assist in timely and accurate decision-making regarding the need for additional resources. During SERP Lite, we utilize a Strike Team to provide the early intelligence.

9 YTD STORM HISTORY STORMS PER YEAR II 8,000 24,000 CUSTOMERS OUT III 24,000 80,000 CUSTOMERS OUT IV 80,000+ CUSTOMERS OUT Grand Total

10 SERVICE RESTORATION PRIORITIES First Priority De-energizing, cutting down or securing of live distribution lines that pose an immediate threat to public safety Second Priority Restoration of service to critical public service facilities such as hospitals, city halls, county courthouse, fire alarm system headquarters, water pumping stations, sewer lift stations, fire stations, police stations, air traffic control center and other sensitive loads Third Priority Restoration to the maximum number of customers in the minimum amount of time with available work forces. This involves reenergizing circuit backbones. Most Tier 1 customers should be addressed when backbones have been restored Fourth Priority Nursing Homes Fifth Priority Restoration to whole neighborhoods after the initial effort to reenergize the circuit backbones Sixth Priority Individual medical customers Seventh Priority Individual homes and businesses

11 RESTORATION KCP&L Workforce Distribution System Operations is control authority Distribution System Operations assigns work to crews Service center supervisors oversee workload Used for NORMAL workflow External Workforce (Contractors and Foreign Utilities) Group Supervisor is control authority DSO assigns work to centers by circuit Group Supervisors oversee additional supervisors Operates in parallel with DSO Used for ABNORMAL workflow

12 MIDWEST MUTUAL ASSISTANCE GROUP (MMAG) After the 2002 ice storm, utilities determined there needed to be a more efficient way to secure resources without one utility pulling the trigger quicker whereby allowing them to get all of their resource needs met without considering the neighboring utilities KCP&L along with OG&E and Westar are founding members of the MMAG The Midwest Mutual Assistance Group represents 39 utilities from the Canadian border to Texas The MMAG gives all utilities the ability to have an equitable distribution of resources (i.e. linemen, vegetation, assessors) There are currently seven regional mutual assistance groups throughout the U.S. (Great Lakes, Midwest, North Atlantic, Southeastern Electric Exchange, Texas, Western Region and Wisconsin)

13 SERP GROUP SUPERVISOR When KCP&L activates SERP, teams are formed under the Group Supervisor at the service centers. Reporting to the Group Supervisor are the following positions: Team Captain Scout Material Coordinator A Group E&I Officer is assigned to the Group and reports to the Center E&I Manager. After the initial evaluation is completed, the E&I Manager/Assistant managers report to the Group Supervisor, assisting them with manpower and evaluation needs.

14 SERP TEAM CAPTAIN As a Team Captain, you will direct the restoration efforts of up to twenty (20) foreign crews through the foreign crew s supervision and KCP&L Team Co-Captains. Team Captains report to the Group Supervisor Reporting to the Team Captain are the following positions: Foreign crew supervision KCP&L Team Co-Captains Scouts Material Coordinators A Team E&I Officer is assigned to the Team and reports to the Group E&I Officer

15 SERP TEAM CAPTAIN RESPONSIBILITIES Total responsibility for the safe and timely restoration of service to the customers on assigned circuits. Oversee all activities and productivity of assigned foreign crews Timely and accurate completion of all paperwork required Keeping the Group Supervisor continuously informed of the team s progress, problems, material needs, vegetation management and accomplishments Prompt processing of material requests Timely repair of vehicles and equipment

16 SERP TEAM CO-CAPTAIN As Team Co-Captain you provide assistance and guidance to the assigned foreign crew supervisor and crews. Team Co-Captains report to the Team Captain. Reporting to the Co-Captain are the following positions: Assigned foreign crew supervisors/crews Guides Scouts A Crew E&I Officer is assigned to the Team Co-Captain/foreign crew supervisor and reports to the Team E&I Officer.

17 SERP TEAM CO-CAPTAIN RESPONSIBILITIES Total responsibility for the safe and timely restoration of service to the customers on assigned circuits Oversee all activities and productivity of assigned foreign crews Timely and accurate completion of all paperwork required Keeping the Team Captain continuously informed of team s progress, problems, material needs, vegetation management and accomplishment Prompt processing of material requests Timely repair of vehicles and equipment

18 STAGING/CREWING

19 CREW ADDITION

20 FOREIGN CREW SUPERVISOR ADD

21 STORM CREWING SUMMARY

22 STAGING ENTRY

23 STAGING ACCOMMODATIONS REPORT

24 RSI REPORTS

25 SCS UTILITIES (MAINTENANCE)

26 COMPANY INFORMATION

27 STAGING ACCOMMODATIONS

28 ADD STAGING CONTACT

29 SYSTEM UTILITIES

30 PRIORITY, CIRCUIT, SUBSTATION, ESTIMATES

31 MUTUAL ASSISTANCE 04/03/15 Westar - Wichita 07/01/14 ComEd Illinois 06/24/13 - AEP - Oklahoma 06/21/13 Xcel - Minnesota 06/01/13 Ameren Missouri 04/10/13 Xcel Minnesota 12/21/12 MidAmerican Iowa 10/31/12 PSG&E (Substations) New Jersey 10/30/12 United Illuminating - Connecticut 10/29/12 ConEd (Underground) - New York 10/27/12 Connecticut Light & Power - Connecticut 07/02/12 ComEd - Illinois 06/30/12 Duke - Ohio 04/15 /12 MidAmerican Des Moines

32 HURRICANE SANDY OCTOBER, 2012

33 HURRICANE SANDY CUSTOMERS IMPACTED: 9.6 MILLION IRENE: 7 MILLION; DERECHO: 5 MILLION ARMY OF 67K (80+ UTILITIES) FROM AS FAR AWAY AS CANADA, CALIFORNIA & HAWAII In an op-ed published November 13 in USA Today, EEI President Tom Kuhn called storm recovery efforts by utility workers, alongside those of first responders and other aid workers, "heroic." If you include the Nor easter, power was knocked out to 10 million customers more than any storm in the nation s history Kuhn wrote: "A major component of this effort is the utility industry's voluntary mutual assistance program, which dispatches crews and equipment from unaffected regions.

34 KCPL ASSISTANCE CONNECTICUT LIGHT & POWER (CONNECTICUT) OVERHEAD UNITED ILLUMINATING (CONNECTICUT) OVERHEAD CONED (NEW YORK) UNDERGROUND PSG&E (NEW JERSEY) - SUBSTATION MANAGERS - 4 SUPERVISORS - 10 SAFETY REP - 3 UNION SAFETY REP - 2 FLEET - 12 MATERIALS - 4 OVERHEAD SUBSTATIONS - 14 UNDERGROUND - 9 CONTRACTORS RELEASED - 21 TOTAL EMPLOYEES TOTAL MANHOURS WORKED - 40,192

35 LOGISTICS TOTAL MILES TRAVELLED - 280,720 NUMBER OF VEHICLES NUMBER FUELING STOPS - 48 HOTEL ROOMS EN ROUTE MEALS EN ROUTE - 2,460 REGIONAL MUTUAL ASSISTANCE COORDINATION CONF. CALLS

36 WORK ACCOMPLISHED BY KCPL EMPLOYEES REPLACED POLES - 71 POLE RESETS PRIMARY SECTIONS SECONDARY SECTIONS AERIAL CABLE SECTIONS - 25 TRANSFORMERS REPLACED HOUSE SERVICES CROSS ARMS CUTOUTS RECLOSERS - 15 PRIMARY OFF PIN STREETLIGHTS - 25

37 OBSTACLES ROAD ACCESS ISSUES TREES ACROSS ROADWAYS PROCEDURES REQUIRED TO BE FOLLOWED BY LINE PERSONNEL TRAFFIC MOST FACILITIES WERE FRONT LOT LINE WHICH REQUIRED TRUCKS TO BE SET UP IN ROADWAY TRAFFIC IN THE CITY THAT NEVER SLEEPS WORK WAS PERFORMED IN DENSELY POPULATED AREAS WHICH LED TO CONSTANT TRAFFIC JAMS RESIDENTS LOITERING ON SIDEWALKS WHILE CREWS ARE TRYING TO PERFORM NECESSARY WORK CROSSING ROADS OUTSIDE OF CROSS WALKS CREATING DANGEROUS DRIVING CONDITIONS ACCOMMODATIONS SOME CONTINGENTS WERE HOUSED IN HOTELS THAT WERE WELL BELOW-AVERAGE EQUIPMENT BREAKDOWNS TRUCK BREAKDOWN IN COLUMBUS, OH VARIOUS TRUCKS HAD MISCELLANEOUS ISSUES DURING THE TRIPS

38 KUDDOS When it comes to being recognized as leaders in the electric utility industry for storm restoration your company is by far best in class. Kind of like the Allstate commercial, We were in good hands. John Mitchell, United Illuminating, Manager of T&D Maintenance United Illuminating did an excellent job of prioritizing the work, and managing the resources they had available to them to quickly restore service to their customers during the biggest storm in their company s history. It was a great experience to be able to go back and assist them a 2 nd time in a little over 12 months. Randy Watson, Sr. Manager of DSO and Emergency Management Joe Thomas, United Illuminating VP of Electric Operations and Client Fulfillment: We refer to KCP&L as the Navy Seals of Line Workers. As stated by Corey Miller, Manager East and Southeast Districts, the damage was similar to a severe thunderstorm that we would see around Kansas City. 38

39 KCPL CONVOY FUELING STOP DAMAGE SUSTAINED KCPL CREW DAMAGE SUSTAINED

40 I saw your fleet and dedicated employees rolling through Indianapolis..Our thoughts are with you and the victims of Sandy.

41 QUESTIONS/OPEN DIALOGUE