PSE&G Flood Lessons Learned

Transcription

1 PSE&G Flood Lessons Learned 2012 Mutual Aid Summit Paul Pirro Manager - Technical Services Public Service Electric & Gas Co. 10/23/12

2 TROPICAL STORM FLOYD

3 1999 STORM DAMAGE 17,834 Customers had gas service restored Over 90% were restored within 6 days Telephone Communication in Northern N.J. was poor after Hub Station damage GSIMS in Northern Zone Down for 4 Days Oradell Gas District Severely Damaged Electric Outages prevented Sump Pumps from working, causing isolated flooding

4 RECOMMENDATIONS from 1999

5 RECOMMENDATIONS from 1999 Develop Storm Restoration Sft Safety Procedure Develop Procedure for Performing Initial/Daily Field Assessment of Flood Conditions Implement Process to Identify Customers Restored Develop Paperwork Process for Tracking Restoration Work

6 RECOMMENDATIONS from 1999 Determine Alternate Command Center Locations Identify Potential Command Post Locations Strengthen Coordination with OEMs Establish Criteria for Daily Teleconferences

7 RECOMMENDATIONS from 1999 Establish Procedure for Utilizing MUTUAL AID Crews Incorporate Storm Response in District Duty Training Develop operational guidelines for cross- business roles and responsibilities

8 April 2007 Nor Easter Flood Review Of Damage & Lessons Learned

9 Nor easter Settles Over New Jersey on 4/15/07

10 Passaic River - Flood Predictions

11 Rivers & Streams Consumed Surrounding Streets

12 High Water Consumed Many Vehicles

13 Fire Departments Rescued Many from Stranded Vehicles

14 Floodwater Consumes First Level of Home

15 Flooding Caused Bridge Damage & Concern for Exposed Gas Mains

16 Overhead View of Paterson Flooding

17 Entire Neighborhoods Evacuated in Hackensack

18 Overhead View of Wayne Flooding

19 Downtown in Manville

20 Multiple Street Closures

21 Electric Outages Contributed to Flooded Basements

22 Gas Meters, Regulators & Piping were replaced

23 OEM Coordinators at Command Post

24 Coordination at Command Post

25 PSE&G Reps Updating the Mayor

26 Municipal Inspectors Worked in Partnership with PSE&G

27 Walk-in Customer Centers at Command Posts

28 2007 FLOOD LESSONS LEARNED Lessons Learned Team Mission: Enhance PSE&G s storm recovery process Identify possible measures for improving performance during a flood restoration Assure that procedures for communicating with customers and other stakeholders are sufficient

29 2007 STORM DAMAGE 9,407 customers impacted by regional flooding Oradell Gas District severely damaged (again) Centralized Distribution Emergency Response Center (DERC) controlled incident command process Command Posts established at 7 locations Isolated Flooding from Electric Outages

30 SHAREPOINT GAS RESTORATION INTRANET SITE Tools for planning and monitoring restoration activities Documents for internal & external communication Documents for tracking restoration progress Internal links for Emergency Procedures, Knowledge Management, Municipal Officials and PSE&G resources External links for monitoring River Flooding, Weather, OSHA, CDC and FEMA

31 RECOMMENDATIONS Establish periodic Gas Restoration process review Reinforce use of Incident Command Structure Evaluate process for performing pre-emptive emptive gas service turn-offs ahead of flood event Install Debris Caps at critical valve locations in flood prone areas Enable system design to identify parameters for customer outages

32 Use of Debris Caps Keep debris out of valve box Provide quicker access to valve head Provide lockable protection against unauthorized use

33 Sharepoint Tools Benefit Various Users Gas Distribution Appliance Service Large Customer Support Inquiry Center Support OEM Liaisons Command Center Support BPU Liaisons Corporate Communications Safety Leaders

34 RECOMMENDATIONS Populate streets and flood zones in Flood Restoration Tracking Template Develop flood contingency for redirecting turn-ons, turnoffs, service reconnects and lower priority work Enhance GIS mapping functionality to study flood stage data for flood-prone areas Use Sharepoint Gas Restoration site to support future gas restorations

35 Restoration Process Folders Industry Websites River Flood Tracking

36 Corporate Websites

37 River Flood Projections

38 Tool Box for Planning and Monitoring Gas Restoration Activities

39 Offices of Emergency Management Supporting Documents

40 Damage from Hurricane Irene 2011

41 Hurricane Irene Caused Significant Storm Damage in NJ

42 Hurricane Beats Up Asbury Park Boardwalk

43 PSE&G Gas Delivery Employees Helped to Stand By Downed Electric Lines Until Floodwater Receded

44 NJ River Flooding After Hurricane Irene

45 No Electric! No Gas! No Access!

46 Restoration Begins When Floodwater Recedes

47 Boating in Hoboken

48 OEM Reps Hailing a Water Taxi in Jamesburg?

49 Emergency Response is Difficult During a Flood

50 Severe Flooding Caused Major Damage to Streets

51 Critical Section of Route 287 is Washed Away

52 Severe Flooding Caused Major Damage to House Foundations

53 Flood Damage Creates a Lot of Debris in Little Falls, NJ

54 Cleanup Is Ugly After Stagnating Water Recedes

55 Muddy Floodwater Presents Major Challenges

56 NJ Severe Flooding

57 NJ Severe Flooding

58 Millburn, NJ

59 Muddy Road to New Brunswick Route 18 North

60 2011 Looks Like 1999 Again in New Brunswick

61 36,000 Gas Customers Faced Hopelessness and Despair

62 NJ Governor Reached Out for Federal Aid

63 President Obama Provides Relief for Paterson

64 FOR MORE INFORMATION Paul Pirro Technical Support Leader Gas Delivery Technical Support - Springfield 24 Brown Avenue Springfield, NJ [email protected]@pseg