WHAT TO DO IF THE LIGHTS GO OUT. PUBLIC SERVICE COMPANY OF OKLAHOMA

Size: px
Start display at page:

Download "WHAT TO DO IF THE LIGHTS GO OUT. PUBLIC SERVICE COMPANY OF OKLAHOMA"

Transcription

1 WHAT TO DO IF THE LIGHTS GO OUT. PUBLIC SERVICE COMPANY OF OKLAHOMA

2 We all take reliable electric service for granted. Flip a switch, push a button, turn a knob; the lights come on; the home computer powers up; the air conditioner turns on. Service like this just doesn t happen. PSO works around the clock to keep the power flowing to you. Yet, sometimes lights go out despite our best efforts. Severe thunderstorms packing high winds and intense lightning, heavy ice storms and accidents can interrupt your electric service. When it s lights out we immediately start the process of restoring your power, and we stay at it around the clock until every customer has electric service again. Outages are infrequent, but they do happen. We have packed this brochure with tips to help you get through a power loss with greater personal safety and less inconvenience. Please review this information and keep it handy for future reference.

3 BEFORE THE LIGHTS GO OUT PAGE 1

4 If your life or the life of a loved one depends on electricity, you need to develop a personal emergency response plan. Emergency equipment Be sure to keep a supply of fresh batteries on hand for flashlights, portable radios and TVs. If a storm threatens at night, place a flashlight where you can find it easily if the power goes off. Headlamps used for camping are useful during an outage because they leave your hands free. Battery-powered radios and TVs will help you receive news updates on the outage while waiting for the power to be restored. Never use a lantern intended for outside illumination inside your home. Burn candles only when adults are present. Keep candles away from flammable materials and children and pets. Extinguish all flames before leaving the house or going to sleep. Keep a freshly charged fire extinguisher nearby and make sure you know how to operate it before there s an emergency. PAGE 2

5 PERSONAL EMERGENCY PLANS NEEDED FOR MEDICAL EQUIPMENT USE. Individuals who rely on electrically powered oxygen or other medical equipment should ALWAYS have their own personal backup plan for coping with power outages and other potential emergencies. While PSO works hard to provide reliable electric service it CANNOT guarantee the power will never fail. If your life or the life of a loved one depends on electricity, you NEED to develop a personal emergency response plan. It is suggested your plan include the family members and friends to contact when the power goes out, current phone numbers, where the medical equipment user should be relocated until power is restored, emergency supplies of oxygen and other critical needs, who is responsible for what actions, etc. You should review your plan periodically to keep it up to date. NOTE: Even customers whose accounts have been certified with the Medical Awareness Code (MAC) designation need to have their own backup plans for coping with power outages. The MAC designation is only intended to ensure that PSO provides such customers advance notice of planned, maintenance outages. PSO cannot provide priority restoration to MAC-designated customers during emergencies. PAGE 3

6 IF THE LIGHTS GO OUT Important notes If all of your power goes out, call PSO to report the outage. PSO s outage reporting number is It is important that you report your outage. We may not know about everyone who is without power unless you call us. Don t assume a neighbor has called to report the outage. We may not know your power is off unless you call yourself. If you have electricity in parts of your home but not in others, check to see if a breaker has tripped or a fuse has blown. Reset the breaker or install a new fuse. If the circuit breaker trips again or the new fuse blows, you probably have an overloaded circuit or faulty appliance. If you can t find the cause you may need to call an electrician. After a damaging severe storm there may be many tens of thousands of PSO customers without power. In such a natural disaster, PSO must handle multiple priorities. The top priority is to safeguard the public from any power lines downed by the storm. Another initial priority is to re-energize any affected vital community services such as hospitals, water and sewer facilities, and police and fire stations. Then, we restore lines that bring power to the largest number of homes and businesses. In the final stage of restoration we concentrate on individual lines. In major outages affecting large numbers of customers, PSO will not be able to tell you specifically how long the outage will last at your home or business. We will do our best to keep you informed with updates through our Customer Solutions Center and through the news media to provide you our best general assessment. PAGE 4

7 You may see a PSO service truck leave your neighborhood before your power is restored. In a major outage, some employees are responsible for assessing the extent of the damage, so what you may have seen is the damage assessment team doing its job and moving on to the next location. Assessment must be performed first so the job of repairing the lines and restoring service can be planned for maximum efficiency. In many instances, PSO s contract tree crews must clear lines of trees and limbs before repairs can begin. Turn on your porch light. This is a visual indication to our repair personnel that your power has been restored, so they can move on to their next job. Play it safe: Avoid all fallen utility lines! Never touch or go near a utility line that has fallen. Downed power lines may appear to be harmless but could be carrying electricity. Assume that any fallen line, even telephone and cable TV lines, can be carrying electricity. Energized lines on the ground do not always spark and jump about. Sometimes they lay silent and unmoving, but are still deadly. If a line has fallen into contact with any object (fence, lawn furniture, storage buildings, etc.) or a puddle of water, stay away. Call PSO immediately to report downed lines: Refrigerated and frozen food Food and beverages will keep longer during an outage if you keep the refrigerator and freezer doors closed. A fully loaded freezer can keep foods frozen up to 48 hours without electricity. Avoid opening the door. If you open the door, the food will thaw and spoil faster. If you are concerned about your investment in refrigerated and frozen food you may want to move your food to another location that has power. PAGE 5

8 Immediately after your electricity is restored, inspect all food in your refrigerator and freezer. Food that has thawed or is discolored or gives off a foul odor should be thrown away. Meat and milk products spoil quickly. Play it safe. If in doubt, throw it out. Appliances and electronics When the power goes out, disconnect electronic equipment to prevent possible damage. This includes computers, TVs, stereos, and microwave ovens. Make sure electric space heaters, washers, dryers and air conditioners are turned off. If a number of large appliances start up at once when power is restored, they may overload your home s electric circuits, leading to appliance damage or, possibly, a fire. Leave a single lamp or radio turned on to alert you that power has been restored. Then, turn on large appliances one at a time. Portable generators Never plug a generator into an electrical outlet of any kind. This feeds electricity back into PSO s lines and could result in someone receiving a severe injury or even a fatal electric shock. Do not connect a portable generator to your home s main electrical panel unless you first have installed a load transfer switch (which isolates your home s wiring from PSO s electric system). Without a load transfer switch in place and properly switched, the electricity produced by a portable generator not only enters the home s wiring it also backs up into PSO s electric system. This creates a life-threatening hazard for our repair crews as they work to restore power. It also can delay service restoration because our crews may have to locate and turn off the source(s) of the electricity before they can complete repairs. If you do not have a load transfer switch installed, plug appliances and lamps directly into the generator. Follow the manufacturer s operating instructions carefully to ensure safe operation. PAGE 6

9 F AQUESTIONS QMOST FREQUENTLY ASKED

10 Can you tell me how long my power will be out? If the outage involves only a few electric lines, PSO in many instances can provide a timely estimate as to when service will be restored. If the outage is widespread due to a major storm, it may take PSO 24 hours or more before it can provide even a general assessment. Why do my neighbors have power but I don t? In general, this means your neighbors are served by a different electrical circuit and/or transformer from a different direction than you are. Is it safe to run an extension cord from a house that has power to one that doesn t? Absolutely not! This is extremely hazardous whether the cord runs across the street or across the yard. Vehicles driving over the cord can wear off its insulation, creating the potential for an electric shock and/or fire. Children could play with it and receive a shock. The insulation may have a tiny cut invisible to the eye and pose a shock hazard if the cord gets wet from rain or snow. If the cord is not connected between properly grounded home electric systems, there also is a shock hazard. Further, this can overload the electric wiring of the house providing the power and create the potential for a fire. PAGE 8

11 If the outage is going to extend over several days, should I leave my house and go somewhere that has power and heating/cooling? Only you can make this decision for yourself, based on your own individual needs. If you do leave, turn on your porch light switch and try to check your house each day to see if power to your neighborhood and your house has been restored. If all of your neighbors have power but you still don t, call PSO right away to report your continued outage. It s not uncommon for a single customer to have an individualized problem after the widespread outage has been eliminated. Where does PSO s responsibility end and mine begin for the line running between my house and PSO s lines? With overhead service, the customer s responsibility for electric service starts at the weatherhead; with underground service, the customer s responsibility starts at the meter base (also called the "meter can"). PSO is responsible for service up to the weatherhead or meter base. In all instances, the customer is responsible for the structure s electrical wiring. The electric meter is PSO s property. WEATHERHEAD ELECTRIC METER METER BASE PAGE 9

12 Who is responsible for clearing trees and limbs that are contacting the line from the pole to my house? The customer is responsible for keeping the line between the pole and the house clear of vegetation. However, due to the potential for a crippling or fatal electric shock, people who are not trained to work around energized electric lines should never attempt to clear the line themselves. At no extra charge, PSO will lower your service line to the ground so the tree clearance work may be performed safely and we will return to reconnect the line. Please call PSO s Customer Service number ( ) a minimum of two business days prior to the date you want to trim the trees on your service line. While we will try our best to honor the appointment, be advised that storm restoration or other emergencies could prevent PSO from performing this service on the desired date. We will be happy to reschedule if you ll call us again. After I report my outage is there a need for me to call back to give you a reminder? How often should I call back? Yes. PSO suggests you call back every 12 hours until your power is restored. This helps us update our records of customers who are still out. The company will pass along updates on the restoration to the public via the news media as well as the PSO Customer Solutions Center. Sometimes during the final "wrapping up" stages PAGE 10

13 of a major storm recovery, PSO will ask through the news media for anyone still without power to call PSO again. We do this to ensure that an individual customer or small groups of customers who have an isolated outage are not overlooked, which is a possibility during a large-scale power restoration effort. Will PSO reimburse me for the cost of meat and other groceries that spoil in my freezer and refrigerator? No. The state-approved terms and conditions governing PSO's operations recognize that the provision of electric service is subject to occasional interruptions due to causes beyond PSO's control. PSO is not liable for spoiled food or other financial losses caused by such interruptions. While PSO (like any other electric service provider) cannot guarantee service that is free of interruptions, the company strives to provide reliable electric service at all times, even under difficult circumstances. PAGE 11

14 SERVICE THAT NEVER STOPS Even if your power goes off, PSO s service never stops. We re on call 24 hours a day, seven days a week. When an outage occurs, we jump on the problem immediately, calling out repair crews and many other resources needed to identify and fix the problem as quickly and safely as possible. We ask for your understanding, patience and cooperation during an outage. We want your power restored just as quickly as you do. PSO Customer Solutions Center To report an outage: Customer service: Customer service agents are available 24 hours a day, seven days a week. If an agent is unable to answer your call personally, please do not hang up. Please stay on the line to use our automated system to report your outage. During large, widespread outages, PSO activates the automated answering system which can handle 100,000 calls per hour. The automated system reports your "lights out" call just as a live customer service agent would. PAGE 12

15 NON-STOP SERVICE

16 PSO Customer Service representatives are available around the clock. Customer service: To report an outage: Public Service Company of Oklahoma 212 East 6th Street Tulsa, Oklahoma Printed August 2004

Oncor Storm Restoration Questions/Answers

Oncor Storm Restoration Questions/Answers Oncor Storm Restoration Questions/Answers Oncor understands that electricity is an essential service to today s businesses and homes, and loss of power places a significant burden on everyone. Oncor performs

More information

Power Problems? Let Us Know!

Power Problems? Let Us Know! Power Problems? Let Us Know! Power Problems? Contact Us! by phone: 1-800-75-CONED, 1-800-752-6633 through the Web: www.coned.com If you have power problems, please contact us right away Con Edison is committed

More information

Storm Ready. 3 Gulf Power Ready for the storm. 4 Be prepared, be safe. 5 Getting the lights back on. 6 Damage to your home s service connection

Storm Ready. 3 Gulf Power Ready for the storm. 4 Be prepared, be safe. 5 Getting the lights back on. 6 Damage to your home s service connection Storm Ready Prep and Safety Power Restoration Your Service Connection Generator Safety Power Outage Map Stay Connected with Gulf Power Storm Ready 3 Gulf Power Ready for the storm 4 Be prepared, be safe

More information

Important safety tips for Electric and Gas Safety. Source: PSEG Hurricane Irene Web site on InfoCentral

Important safety tips for Electric and Gas Safety. Source: PSEG Hurricane Irene Web site on InfoCentral Hurricane Readiness Important safety tips for Electric and Gas Safety Source: PSEG Hurricane Irene Web site on InfoCentral For updates on PSE&G outage information, please visit: www.twitter.com\psegoutageinfo

More information

In Case of Emergency 1-800-490-0025. www.lipower.org. LIPA s Guide to Understanding Electric Outages and Emergency Preparedness. www.lipower.

In Case of Emergency 1-800-490-0025. www.lipower.org. LIPA s Guide to Understanding Electric Outages and Emergency Preparedness. www.lipower. LIPA s Guide to Understanding Electric Outages and Emergency Preparedness WE RE WORKING FOR YOU. www.lipower.org 1-800-490-0025 Printed on Long Island using recycled paper FC 11381 6/12 www.lipower.org

More information

Stay safe this storm season

Stay safe this storm season Stay safe this storm season Be prepared Horizon Power is committed to providing the safest and most reliable power supply to customers and we work hard to safely and quickly restore power supplies when

More information

POWER QUALITY IN YOUR HOME

POWER QUALITY IN YOUR HOME POWER QUALITY IN YOUR HOME How to ensure the life and reliable operation of your home electronics Electricity provides the power you need to run your home electronic equipment. Sometimes, interference

More information

Electrical Safety Tips. Help us keep you safe

Electrical Safety Tips. Help us keep you safe Electrical Safety Tips Help us keep you safe To help you stay safe when using electricity, ActewAGL has compiled these electrical safety tips. For natural gas safety tips please see ActewAGL s natural

More information

Home Electrical Safety

Home Electrical Safety Home Electrical Safety Lomond Business Center 10323 Lomond Drive Mailing Address: P.O. Box 2710 Manassas, VA 20108-0875 703-335-0500 or 1-888-335-0500 www.novec.com 5/2011 1K Electrical Safety and You

More information

2 electrical. electrical. 2010 PulteGroup, Inc. All Rights Reserved.

2 electrical. electrical. 2010 PulteGroup, Inc. All Rights Reserved. 2 12 2010 PulteGroup, Inc. All Rights Reserved. circuit breakers Circuit breakers protect your home s system from power failure. The wiring in your home is protected by circuit breakers. Circuit breakers,

More information

How To Keep An Eye On Electric Safety

How To Keep An Eye On Electric Safety Table of Contents Keep an Eye on Electric Safety................ 1 Safety in an Emergency...................... 1 Downed Power Lines...................... 1 Keep an Eye on Electric Safety Electricity is

More information

Your Guide to. Electrical Safety

Your Guide to. Electrical Safety Your Guide to Electrical Safety AN INTRODUCTION Electricity is an important part of our daily lives. It's everywhere. It lights our homes, cooks our food, powers our tools, and runs our televisions, radios

More information

Electrical Safety Plugs What are the different types of plugs? Extension Cords What are some potential hazards involving extension cords?

Electrical Safety Plugs What are the different types of plugs? Extension Cords What are some potential hazards involving extension cords? Electrical Safety Electricity can be a friend, but it can also hurt if you do not treat it with respect. Everyday someone loses his or her home or business due to an electrical fire. These tragedies are

More information

CHAPTER 4 UTILITY SYSTEMS ELECTRICAL. Utility Systems Electrical. Main Panel

CHAPTER 4 UTILITY SYSTEMS ELECTRICAL. Utility Systems Electrical. Main Panel CHAPTER 4 UTILITY SYSTEMS ELECTRICAL Utility Systems Electrical The electrical supply to your home begins outside, where you will see either an overhead feed and piping down the side of your home or (if

More information

BEING SAFE WITH ELECTRICITY

BEING SAFE WITH ELECTRICITY BEING SAFE WITH ELECTRICITY KEEP THIS IN A SAFE PLACE AND REFER TO IT OFTEN TABLE OF CONTENTS PAGE Electricity safety..4/5 What to do in the event of an electrical accident...5 If your electricity supply

More information

3053 Electrical Safety Training Program Course Outline

3053 Electrical Safety Training Program Course Outline 3053 Electrical Safety Training Program Course Outline The following outline summarizes the major points of information presented in the program. The outline can be used to review the program before conducting

More information

Severe Weather Safety Resources to help weather the storm

Severe Weather Safety Resources to help weather the storm Severe Weather Safety Resources to help weather the storm Hurricanes: By the Basics What: A Hurricane is a severe weather system that brings high winds, torrential rain, storm surges, and flooding. Hurricanes

More information

in the United States Home fires are a major problem Older Homes Pose an Even Greater Threat Put it into perspective: Electrocutions can be Prevented

in the United States Home fires are a major problem Older Homes Pose an Even Greater Threat Put it into perspective: Electrocutions can be Prevented Home fires are a major problem in the United States Each year, home electrical problems alone account for an estimated 53,600 fires. These fires cause more than 500 deaths, injure 1,400 people, and account

More information

It s more than providing energy. It s providing helpful answers.

It s more than providing energy. It s providing helpful answers. It s more than providing energy. It s providing helpful answers. TM Customer Information Guide Your Guide to NIPSCO Whether you are a new or existing gas customer, electric customer, or both, NIPSCO welcomes

More information

Upstate NY Recovery assistance information

Upstate NY Recovery assistance information Upstate NY Recovery assistance information www.nationalgrid.com Emergency contact information National Grid Customer Service 1-800-642-4272 National Grid Gas Emergency: 1-800-892-2345 Federal Emergency

More information

EMERGENCY RESPONSE PROCEDURES

EMERGENCY RESPONSE PROCEDURES EMERGENCY RESPONSE PROCEDURES Emergency Telephone Numbers Life Threatening Emergency................................. 911 Local Police............................. Local Fire and Paramedics.................

More information

Service Bulletin SA-008. DATE: June 18, 2008 TO: All Service and Parts Managers SUBJECT: Flood Damaged Appliances

Service Bulletin SA-008. DATE: June 18, 2008 TO: All Service and Parts Managers SUBJECT: Flood Damaged Appliances Service Bulletin DATE: June 18, 2008 TO: All Service and Parts Managers SUBJECT: Flood Damaged Appliances SA-008 Due to the unfortunate flooding experienced by many areas in the Midwest in recent months,

More information

CenterPoint Energy responds to frequently asked questions

CenterPoint Energy responds to frequently asked questions Page 1 of 5 CenterPoint Energy responds to frequently asked questions Houston Sept. 19, 2008 CenterPoint Energy responds to the questions customers are asking. When will you restore my power? We are working

More information

Help protect your home, possessions and family.

Help protect your home, possessions and family. Help protect your home, possessions and family. A guide to your Square D electrical distribution system SM Make the most of your energy Understanding your home s electrical distribution system As one of

More information

Berkeley CERT El Niño Flood & Landslide Planning Activity Guide

Berkeley CERT El Niño Flood & Landslide Planning Activity Guide Berkeley CERT El Niño Flood & Landslide Planning Activity Guide A powerful El Niño is expected for the 2015-2016 winter season. Heavy rains increase the risk of flooding, landslides, power outages and

More information

Heading FACT SHEET. Overview. www.safeworkaustralia.gov.au

Heading FACT SHEET. Overview. www.safeworkaustralia.gov.au ELECTRICAL RISKS AT THE WORKPLACE Heading FACT SHEET Overview This fact sheet provides general guidance for persons conducting a business or undertaking (PCBUs) and workers on managing electrical risks

More information

Understanding Line Clearing Efforts. Improving service reliability and promoting the health of your trees.

Understanding Line Clearing Efforts. Improving service reliability and promoting the health of your trees. Understanding Line Clearing Efforts Improving service reliability and promoting the health of your trees. Trees are an important part of our environment. That s why American Electric Power (AEP) is committed

More information

October Safety Subject

October Safety Subject October Safety Subject Electrical Hazards All electrical equipment should be kept in good repair. Replace defective equipment or have it repaired by a qualified person. Watch for wiring on appliances that

More information

RESTORATION PROCESS. Step 1 Empire s storm restoration team assesses the damage to the system. This assessment allows Empire. = Location of damage

RESTORATION PROCESS. Step 1 Empire s storm restoration team assesses the damage to the system. This assessment allows Empire. = Location of damage RESTORATION PROCESS = Location of damage 6 4 3 POLICE STATION 3 2 8 5 7 2 Step 1 Empire s storm restoration team assesses the damage to the system. This assessment allows Empire to determine if it is necessary

More information

Guidance on Proper Use of EXTENSION CORDS, POWER STRIPS & SURGE PROTECTORS

Guidance on Proper Use of EXTENSION CORDS, POWER STRIPS & SURGE PROTECTORS Guidance on Proper Use of EXTENSION CORDS, POWER STRIPS & SURGE PROTECTORS The Language Used In This Document Does Not Create An Employment Contract Between The Employee And The Agency. This Document Does

More information

Cellular Medical Alert User s Guide

Cellular Medical Alert User s Guide Cellular Medical Alert User s Guide What s in the Box 70 F MAY 03 FRI 10:05 AM RESET 70 F Volume: 10:05 AM RESET RESET + TEST TEST Cellular Base Station Neck Pendant and/or Wrist Button Setup Guide Cellular

More information

HOUSING QUALITY STANDARDS (HQS)

HOUSING QUALITY STANDARDS (HQS) HOUSING QUALITY STANDARDS (HQS) Series 5 Electrical Safety And INSPECTIONS 5.01 ELS Revised 8-17-06 Electricity is Dangerous All electrical repairs should be made by licensed professionals. Touching any

More information

FLOOD DAMAGE PRECAUTIONS

FLOOD DAMAGE PRECAUTIONS FLOOD DAMAGE PRECAUTIONS 1. Prepare for flood events: Know how to shut off the electricity and gas to your house in a flood event. Make a list of emergency numbers and identify a safe place to go make

More information

Storm Restoration. Bill Smeaton Distribution Superintendent Provincial Lines

Storm Restoration. Bill Smeaton Distribution Superintendent Provincial Lines Storm Restoration Bill Smeaton Distribution Superintendent Provincial Lines About Hydro One Hydro One owns and operates Ontario's 29,000 km high voltage transmission network that delivers electricity to

More information

Family Emergency Preparedness Plan

Family Emergency Preparedness Plan Family plan should address the following: Evacuation routes Family communications Utility shut-off and safety Insurance and vital records Evacuation plan Caring for animals Evacuation routes Draw a floor

More information

Air Conditioner Water Heater - A Product of HotSpot Energy LLC

Air Conditioner Water Heater - A Product of HotSpot Energy LLC Air Conditioner Water Heater - A Product of HotSpot Energy LLC PLEASE READ THIS BEFORE YOU INSTALL THE UNIT 1. This air conditioner must be installed and/or repaired by a qualified technician. If you perform

More information

Flood Protection Tips

Flood Protection Tips Flood Protection Tips Information About Floodplains and Flood Prevention What is a floodplain? Floodplains serve many useful purposes, and those that are preserved in their natural or nearly natural state

More information

Electric generator buying and safety tips.

Electric generator buying and safety tips. Electric generator buying and safety tips. Safety. You don't think much about electricity until the power goes out. The right type of generator can help keep you up and running. Depending on their wattage

More information

Home Repair After a Hurricane Disaster

Home Repair After a Hurricane Disaster FACILITATOR GUIDE ACTIVITY: COMING HOME AFTER A DISASTER Purpose: The purpose of this activity is to educate individuals and families about what to consider after their home has been damaged after a disaster

More information

SUMP PUMP. Sump Pump Backup Systems. City of Ann Arbor B A C K U P O P T I O N S. Does everyone need a backup system?

SUMP PUMP. Sump Pump Backup Systems. City of Ann Arbor B A C K U P O P T I O N S. Does everyone need a backup system? Sump Pump Backup Systems A backup sump pump is a system used to protect your basement from flooding when the main sump pump isn't operating. There are several types of backup systems including battery

More information

FIRE SAFETY IN THE HOME

FIRE SAFETY IN THE HOME FIRE SAFETY IN THE HOME 2 Did you know? You re four times more likely to die in a fire if you don t have a smoke alarm that works. Around half of home fires are caused by cooking accidents. Two fires a

More information

ELECTRICAL SAFETY. The standard unit for measuring electrical current.

ELECTRICAL SAFETY. The standard unit for measuring electrical current. ELECTRICAL SAFETY Introduction The following sections provide general safety guidelines and procedures for electrical safety. This chapter covers the following topics: TOPIC PAGE General Electrical Safety

More information

Important information about gas and electric safety at home. Staying safe around energy

Important information about gas and electric safety at home. Staying safe around energy Important information about gas and electric safety at home Staying safe around energy Table of contents Electric safety 2 Fuses and circuit breakers: Your safety valves 2 Changing a fuse 3 Resetting a

More information

Flood Insurance Claims Handbook

Flood Insurance Claims Handbook National Flood Insurance Program Flood Insurance Claims Handbook FEMA F-687 (07-05) Thank you for protecting yourself through the National Flood Insurance Program Table of Contents Purchasing flood insurance

More information

Union County Public Schools. Facilities Department. Electrical. Safe Work Practices

Union County Public Schools. Facilities Department. Electrical. Safe Work Practices 1 Union County Public Schools Facilities Department Electrical Safe Work Practices 2 Purpose In accordance with OSHA Standards 1910.331-335, safety-related work practices shall be used by Union County

More information

Important information about gas & electric safety at home

Important information about gas & electric safety at home Important information about gas & electric safety at home Table of contents Electric safety 2 Fuses and circuit breakers: Your safety valves 2 Changing a fuse 3 Resetting a tripped circuit breaker 3 Are

More information

TOWN OF HARRISBURG FIRE DEPARTMENT 6450 Morehead Road, Harrisburg North Carolina 28075 Phone: 704 455 3574 Fax 704 455 6391 www.harrisburgfd.

TOWN OF HARRISBURG FIRE DEPARTMENT 6450 Morehead Road, Harrisburg North Carolina 28075 Phone: 704 455 3574 Fax 704 455 6391 www.harrisburgfd. FLOOD FACTS AND SAFETY TIPS Floods are one of the most common hazards in the United States. Flood effects can be local, impacting a neighborhood or community, or very large, affecting entire river basins

More information

Residual Current Devices. Switching on to Safety

Residual Current Devices. Switching on to Safety Residual Current Devices Switching on to Safety Contents What is a Residual Current Device? 2 Types of RCDs 3 Switchboard RCDs 3 1 Residual Current Devices Socket outlet RCDs 4 Portable RCDs 4 Changes

More information

Energex Customer Charter. For residential and small business customers

Energex Customer Charter. For residential and small business customers Energex Customer Charter For residential and small business customers Contents 1. The Energex Customer Charter 1 Energex is your electricity distributor 1 Where is the Energex network? 1 Access to information

More information

If you are insured: If you are not insured: If you must stay elsewhere:

If you are insured: If you are not insured: If you must stay elsewhere: After the Fire This resource was developed to assist you following a fire. In the event you cannot find the help you need, please call the El Centro Fire Department at 760-337-4530 and we will assist you

More information

Electrical Resistance Resistance (R)

Electrical Resistance Resistance (R) Electrical Resistance Resistance (R) Any device in a circuit which converts electrical energy into some other form impedes the current. The device which converts electrical energy to heat energy is termed

More information

in the United States Home fires are a major problem Older Homes Pose an Even Greater Threat Put Into Perspective Electrocutions Can Be Prevented

in the United States Home fires are a major problem Older Homes Pose an Even Greater Threat Put Into Perspective Electrocutions Can Be Prevented Home fires are a major problem in the United States Each year, home electrical problems alone account for an estimated 53,600 fires. These fires cause more than 500 deaths, 1,400 injuries, and $1.4 billion

More information

HAZARDS AND THREATS WILDFIRES HOMEOWNERS CHECKLIST INSIDE THE HOME

HAZARDS AND THREATS WILDFIRES HOMEOWNERS CHECKLIST INSIDE THE HOME HAZARDS AND THREATS WILDFIRES HOMEOWNERS CHECKLIST INSIDE THE HOME KITCHEN Keep a working extinguisher in the kitchen. Maintain electric and gas stoves in good operating condition. Keep baking soda on

More information

Fire Protection Notice No. 9 ELECTRICAL SAFETY

Fire Protection Notice No. 9 ELECTRICAL SAFETY Fire Protection Notice No. 9 ELECTRICAL SAFETY Because electricity is one of the most controllable forms of energy it can also be one of the safest. But, as industry and commerce draw ever more heavily

More information

Important Xcel Energy Numbers

Important Xcel Energy Numbers Important Xcel Energy Numbers 24-hour Customer Service...1-800-895-4999 Electric Emergency/Outage...1-800-895-1999 Gas Emergency/Gas Odor...1-800-895-2999 TTY/TDD (Hearing Impaired Service)...1-800-895-4949

More information

Trimming Trees Near Electric Lines. Understanding Niagara Mohawk s Role and Responsibilities

Trimming Trees Near Electric Lines. Understanding Niagara Mohawk s Role and Responsibilities Trimming Trees Near Electric Lines Understanding Niagara Mohawk s Role and Responsibilities Staying Connected If you ve called Niagara Mohawk with a tree-trimming request, you know we ask a lot of questions.

More information

HURRICANE SANDY One Year Later A LOOK BACK AT ATLANTIC CITY ELECTRIC S STORM RESTORATION EFFORTS

HURRICANE SANDY One Year Later A LOOK BACK AT ATLANTIC CITY ELECTRIC S STORM RESTORATION EFFORTS HURRICANE SANDY One Year Later A LOOK BACK AT ATLANTIC CITY ELECTRIC S STORM RESTORATION EFFORTS OCTOBER 2013 SANDY STRIKES Hurricane Sandy made landfall bringing maximum sustained winds of 80 mph and

More information

Jefferson Parish Department of Water Emergency Plan

Jefferson Parish Department of Water Emergency Plan 1. Overview Jefferson Parish Department of Water Emergency Plan 1.1. Purpose The purpose of this document is to establish procedures for the Department of Water during natural disasters or terrorist acts.

More information

FOR THE FOLLOWING MODELS: EE-8075W EE-8075O EE-8075R EE-8075BK

FOR THE FOLLOWING MODELS: EE-8075W EE-8075O EE-8075R EE-8075BK FIREPLACE HEATER FOR THE FOLLOWING MODELS: EE-8075W EE-8075O EE-8075R EE-8075BK If you have any questions about the operation of your fireplace heater, please contact Crane Customer Care. Toll Free: 888-599-0992

More information

U.S. Department of Housing and Urban Development Office of Public and Indian Housing. A Good Place to Live!

U.S. Department of Housing and Urban Development Office of Public and Indian Housing. A Good Place to Live! U.S. Department of Housing and Urban Development Office of Public and Indian Housing A Good Place to Live! Introduction Having a good place to live is important. Through your Public Housing Agency (or

More information

POWER OUTAGES IS YOUR FAMILY PREPARED?

POWER OUTAGES IS YOUR FAMILY PREPARED? POWER OUTAGES IS YOUR FAMILY PREPARED? TABLE OF CONTENTS Introduction...1 Precautions For Your Home... 2 During a Power Outage... 3 If You Have To Evacuate... 5 After The Power Returns... 6 Make an Emergency

More information

A guide to understanding and maintaining your home s electrical system. A publication presented by the Electrical Safety Foundation International

A guide to understanding and maintaining your home s electrical system. A publication presented by the Electrical Safety Foundation International A guide to understanding and maintaining your home s electrical system A publication presented by the Electrical Safety Foundation International What s Inside? Everything you need to know Should You Do-It-Yourself?

More information

For Models #6-5001, #6-7501, #10-7501 & #10-12K1

For Models #6-5001, #6-7501, #10-7501 & #10-12K1 EmerGen Switch Manual Transfer Switch Manufactured by CONNECTICUT ELECTRIC SWITCH MFG. CO. 1-800-730-2557 OWNER S MANUAL & INSTALLATION INSTRUCTIONS For Models #6-5001, #6-7501, #10-7501 & #10-12K1 PLEASE

More information

HOME ELECTRICAL Safety Checklist

HOME ELECTRICAL Safety Checklist Keeping You and Your Family Safe, Room-by-Room U.S. Consumer Product Commission 4330 East West Highway Bethesda, MD 20814 Pub 513 July 2008 This document was prepared by CPSC staff, has not been reviewed

More information

SHELTER-IN-PLACE OR EVACUATE

SHELTER-IN-PLACE OR EVACUATE SHELTER-IN-PLACE OR EVACUATE WOULD YOU KNOW WHAT TO DO? A PREPAREDNESS GUIDE FOR THE HOME No matter where you live, your community may experience a natural or man-made disaster a tornado, floor, winter

More information

Additional Living Expenses - With Direct Damage

Additional Living Expenses - With Direct Damage Common Coverage Questions HO3 Hurricane losses Special Note Please Read This information is for general information only. The insurance policy and endorsement forms, not this document, define the terms

More information

safety & security in your home

safety & security in your home safety & security in your home The information contained within this leaflet provides you with information and advice on common health and safety risks in your home and is not intended to cover all eventualities.

More information

Maintaining portable electric equipment in low-risk environments

Maintaining portable electric equipment in low-risk environments Maintaining portable electric equipment in low-risk environments Introduction This leaflet explains the simple and sensible precautions that need to be taken to prevent danger from portable or movable

More information

SPL 2-00/-01 OPERATION INSTRUCTIONS

SPL 2-00/-01 OPERATION INSTRUCTIONS SPL 2-00/-01 OPERATION INSTRUCTIONS Powerline Ethernet Adapter 500 Mbps EN Read and keep Operation Instructions SPL 2-00/-01 Safety Notes Do NOT use this product near water, for example, in a wet basement

More information

BUSINESS POLICY ELECTRIC SERVICE PRACTICES SP 1.1 INTRODUCTION

BUSINESS POLICY ELECTRIC SERVICE PRACTICES SP 1.1 INTRODUCTION ELECTRIC SERVICE PRACTICES SP 1.1 INTRODUCTION The Saskatchewan Power Corporation (SaskPower) exists to provide electrical power to its customers. SaskPower's service area extends into most parts of Saskatchewan

More information

When 911 is called, the person making the call will stay on the phone until the dispatcher hangs up and all questions have been answered.

When 911 is called, the person making the call will stay on the phone until the dispatcher hangs up and all questions have been answered. Emergency Preparedness Plan In all scenarios below, the situation, with specific details, will be documented in the client s file. The client s case management agency and client s family/representative

More information

Stay Safe Around Electricity and Natural Gas Teacher s Guide

Stay Safe Around Electricity and Natural Gas Teacher s Guide Stay Safe Around Electricity and Natural Gas Teacher s Guide INTRODUCTION The Stay Safe Around Electricity and Natural Gas activity booklet can be used as a follow-up to a utility presentation or as a

More information

Household Preparedness Guide

Household Preparedness Guide PreparedBC: Household Preparedness Guide A guide for protecting your family PreparedBC HOUSEHOLD PREPAREDNESS GUIDE Earthquakes, tsunamis, floods and wildfires are just some of the potential hazards in

More information

your electric service: from overhead to underground

your electric service: from overhead to underground your electric service: from overhead to underground taking responsibility As an individual, your efficient use of energy brings benefits such as lower bills, improved comfort levels in your home and a

More information

Split Type Room Air Conditioner. KSWM units

Split Type Room Air Conditioner. KSWM units OWNER S MANUAL Split Type Room Air Conditioner KSWM units Please read the operating instructions and safety precautions carefully and thoroughly before installing and operating your room air conditioner.

More information

PREPARING FOR A FLOOD

PREPARING FOR A FLOOD Floods are typically caused by seasonal melting snow, ice jams, heavy spring rains and summer thunderstorms. Flash flooding is often caused by violent rain storms or breaking dams, and usually occurs with

More information

Section B: Electricity

Section B: Electricity Section B: Electricity We use mains electricity, supplied by power stations, for all kinds of appliances in our homes, so it is very important to know how to use it safely. In this chapter you will learn

More information

Single Day Alarm Clock with. Bluetooth and USB Play-through

Single Day Alarm Clock with. Bluetooth and USB Play-through Single Day Alarm Clock with Bluetooth and USB Play-through MODEL : BSC 200 READ THIS INSTRUCTION MANUAL BEFORE OPERATING THE APPLIANCE. SAVE THIS MANUAL FOR FUTURE REFERENCE. TABLE OF CONTENTS IMPORTANT

More information

A Publication of Encharter Insurance. The Insurance Guide To: DISASTERS A GUIDE TO CONVERTING PROSPECTS INOT USTOMERS

A Publication of Encharter Insurance. The Insurance Guide To: DISASTERS A GUIDE TO CONVERTING PROSPECTS INOT USTOMERS A Publication of Encharter Insurance The Insurance Guide To: DISASTERS A GUIDE TO CONVERTING PROSPECTS INOT USTOMERS TABLE OF CONTENTS Melting Snow & Ice.3 Wind & Hurricanes..5 Earthquakes.....6 Brush

More information

TIPS ON ENERGY SAVING

TIPS ON ENERGY SAVING TIPS ON ENERGY SAVING IN HOME APPLIANCES AND ELECTRICITY SAFETY The Domestic Sector accounts for 30% of total energy consumption in the country. There is a tremendous scope to conserve energy by adopting

More information

Backup Plan Examples. What s Your Backup Plan?

Backup Plan Examples. What s Your Backup Plan? Backup Plan Examples What s Your Backup Plan? A Guide for Developing a Strategic Emergency Power Plan 1 What s Your Backup Plan? Planning for the inevitable power outage can be thought of as a continuum

More information

Planning for a power failure

Planning for a power failure Planning for a power failure The thought of a power failure is frightening for people who rely on electrical equipment to breathe, but with some preparation, the impact of power outages can be minimized.

More information

SL280UHV SERIES GAS FURNACE WARNING

SL280UHV SERIES GAS FURNACE WARNING 2010 Lennox Industries Inc. Dallas, Texas, USA 506677 01 11/2010 Supersedes 506409 01 SL280UHV SERIES GAS FURNACE Litho U.S.A. FIRE OR EXPLOSION HAZARD. Failure to follow safety warnings exactly could

More information

Electrical Grounding. Appendix C

Electrical Grounding. Appendix C Appendix C Electrical Grounding Low-Voltage Equipment Grounding The most frequently cited Office of Safety and Health Administration (OSHA) electrical violation is improper occupational grounding of equipment

More information

Fire Damage. To Help Prevent. a Guide

Fire Damage. To Help Prevent. a Guide a Guide To Help Prevent Fire Damage Fire damage in your home can be costly and emotionally devastating. The damage caused by the flames and smoke can destroy a lifetime of memories in a matter of minutes.

More information

Electric Service Guide for Residential Construction

Electric Service Guide for Residential Construction Electric Service Guide for Residential Construction Table of Contents Contacting KCP&L... 2 Existing Home Remodeling or Additions... 2 Changing your electric service... 2 What you need to know before you

More information

Touch Tone Controller. Model TR16A. Owner s Manual

Touch Tone Controller. Model TR16A. Owner s Manual Touch Tone Controller Model TR16A Owner s Manual CONTENTS IMPORTANT NOTICE Features... 2 Introduction... 2 Important Notice...3 How it Works... 4 Installation... 4 Operation a... 5 From the Touch Tone

More information

Surviving a Power Outage with Complex Medical Issues by Susan Agrawal

Surviving a Power Outage with Complex Medical Issues by Susan Agrawal www.complexchild.com Surviving a Power Outage with Complex Medical Issues by Susan Agrawal Almost every part of the country has experienced severe weather-related events in the past year, including damage

More information

1130 K Street Building - Sacramento Emergency Procedures

1130 K Street Building - Sacramento Emergency Procedures 1130 K Street Building - Sacramento Emergency Procedures EMERGENCY PHONE NUMBERS IN CASE OF EMERGENCY (Fire Ambulance Police) 911 EMERGENCY USING CELL PHONE (916) 732-0100 Building Security Lobby: (916)

More information

Storm Ready: How to Prepare Your Business

Storm Ready: How to Prepare Your Business Storm Ready: How to Prepare Your Business Emergency Planning and Storm Preparedness Louis DeBrino, Manager, Emergency Preparedness 1 PSEG Long Island: Who We Are and the Promises We ve Made 2 PSEG Vision,

More information

INSTRUCTION MANUAL PC255O

INSTRUCTION MANUAL PC255O INSTRUCTION MANUAL PC255O Canadian Department of Communications Notice NOTICE: The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment

More information

Power cut. Powering your home is our priority

Power cut. Powering your home is our priority Power cut Powering your home is our priority Contents 2 Preventing power cuts 3 Who are UK Power Networks 4 What causes power cuts? 6 Planned power cuts 7 Short power cuts, flickering or dim lights 8 Next

More information

Electric Service Guide for Commercial Construction

Electric Service Guide for Commercial Construction Electric Service Guide for Commercial Construction Contents Contacting KCP&L... 2 Voltages... 2 Temporary Service... 2 Customer-Provided Temporary Service... 2 KCP&L-Provided Temporary Service.... 2 Current

More information

ANI-9005. Instruction Manual DIGITAL INDOOR/OUTDOOR TV ANTENNA OMNI-DIRECTIONAL WITH AMPLIFIER INTRODUCTION:

ANI-9005. Instruction Manual DIGITAL INDOOR/OUTDOOR TV ANTENNA OMNI-DIRECTIONAL WITH AMPLIFIER INTRODUCTION: INTRODUCTION: This is a specially designed new concept antenna for digital indoor, outdoor analogue, and terrestrial HDTV broadcasting reception. It is the best solution for home reception and digital

More information

MISCELLANEOUS ELECTRICAL JOBS REQUIRING PERMITS

MISCELLANEOUS ELECTRICAL JOBS REQUIRING PERMITS MISCELLANEOUS ELECTRICAL JOBS REQUIRING PERMITS 01. SAFETY INSPECTION of service equipment at FPL Power Source 02. Construction GFI power outlets (Temp Pole for Construction) 03. 90 day temporary power

More information

Energy saving tips for home

Energy saving tips for home Energy saving tips for home Contents 1 Heating and cooling 2 Computers, TVs and general appliances 4 Kitchen and cooking 6 Washing and drying 8 Lighting 9 Outdoors 9 We re all looking for ways to cut back

More information

National Flood Safety Awareness Week is March 16-20, 2015

National Flood Safety Awareness Week is March 16-20, 2015 Armond Budish Cuyahoga County Executive FOR IMMEDIATE RELEASE Media Contacts: Christopher Harris: (216) 443 7157 or cbharris@cuyahogacounty.us Rich Luchette: (216) 698 5637, (216) 797 0931, or rluchette@cuyahogacounty.us

More information

Heated throw User manual

Heated throw User manual Heated throw User manual OVELTHROWBB & OVELTHROWGB CONTENTS Safety & Warnings... 3 Product features.... 5 Controller... 5 Quick start guide.... 6 Using your heated throw.... 7 Before First Use... 7 Turning

More information

Litigation Services & Information

Litigation Services & Information Litigation Services & Information Laurence "Lo" Lehman, P.E. Lehman Engineering Company Lehman Engineering has been providing engineering, design, and consulting services for electrical power systems to

More information

Pennsylvania Flood Safety Awareness Week March 6-10th, 2015

Pennsylvania Flood Safety Awareness Week March 6-10th, 2015 Pennsylvania Flood Safety Awareness Week March 6-10th, 2015 David J. Nicosia Warning Coordination Meteorologist National Weather Service Binghamton, NY Flooding is a coast to coast threat to the United

More information