Telecare Training Solutions 2014

Transcription

1 Telecare Training Solutions 2014 Tunstall Healthcare (UK) Ltd Whitley Lodge Whitley Bridge Yorkshire DN14 0HR t: f: e: w: tunstall.com 1

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3 Table of Contents Why choose Tunstall Training 4 Our 5 Benefits of Training 5 Telecare Awareness 6 Telecare Assessor 7 Telecare Champion 8 Telecare Manager Awareness 9 Telecare Programming and Installation Basic 10 Telecare Programming and Installation Intermediate 11 Telecare Programming and Installation - Advanced 12 Communicall Vision 13 Webinar Training 14 MyWorld (Care Portal) 15 MyWorld (End User) 16 MyWorld (Train the trainer) 17 Just Checking Awareness 18 Cancellation Policy 19 3

4 Why choose Tunstall training? Tunstall s training courses have been designed to help you acquire relevant skills and knowledge quickly and professionally. On return to the workplace you will be able to apply these new skills and techniques to your role straight away, enabling your organisation to benefit from your knowledge with immediate effect. Professional Trainers Training is delivered by a team of professional trainers who are all internally accredited following successful completion of Tunstall s robust training and assessment programme. Trainers undergo a structured on-going programme of development, including the award winning Training Foundation TAP programme, which is widely used by the NHS, and CIPD training delivery qualifications, the leading professional body for HR and people development. The quality of Tunstall s training is continuously monitored and subject to rigorous review to ensure it continues to meet our high standards. Assessment and On-going Support All Tunstall courses are assessed at the end of the training, to ensure there has been an effective transfer of learning, and a certificate of competence is issued upon successful assessment. Delegates are also encouraged to use e-learning websites to refresh and develop their knowledge post-training, and Tunstall trainers and Help Desk are available to provide ongoing support. Evaluation Evaluation is a key part of all training. The Tunstall training team uses best practice Kirkpatrick methodology to ensure robust evaluation. Delegates complete reaction questionnaires at the end of each training session and their learning is assessed. Delegates are also asked to complete an e-survey post-training to comment on their experience and how they have applied their learning. These anonymised results are then analysed and returned to the customer. 4

5 Our Common to all our training and development is our emphasis on practical learning, interactivity, enjoyment and quality. Course content is available based on your Telehealth learning needs assessment. Benefits of Training People are the greatest asset of any organisation and, like any other asset they need investment and maintenance. Tunstall training can support you in making the most of your resources to provide efficient and effective services; from training new staff to running refresher courses or assisting in the purchase of new equipment. Tunstall Training can support you by: Increasing and/or maintaining your staff's level of understanding about products and services Measuring and unifying standards, and reinforcing organisational aims Helping staff to appreciate their professional role, increasing motivation Reassuring staff of the support available to them and identifying those requiring further support Providing an opportunity for feedback The training team is an experienced group of training professionals. All members of the team have a wide range of skills and all are accredited Telehealthcare Trainers for Tunstall Healthcare (UK) Ltd. A full assessment and certification programme is also available for all training courses undertaken. Cost of training: 525 for full day Cost of training: 270 for half day (NB All costs are exclusive of VAT) For further details of any training requirements, please contact: Sue O Connor Tunstall Advisory Service traininggrp@tunstall.com

6 Telecare Awareness This course is suitable for social workers, care staff, occupational therapists, liaison officers, installers, monitoring centre staff and anyone involved in the deployment of telecare where the customer manages their own service. To develop an understanding of risks to the individual and how telecare solutions can help to manage these risks and promote independence. At the end of the training, delegates will be able to: Understand the benefits of using telecare Identify key features and benefits of telecare products Relate the relevant features and products to other individuals Understand the role of the monitoring centre Duration: 2 hours Cost of training: 270 6

7 Telecare Assessor This course is suitable for all assessment officers, social workers occupational therapists and anyone involved in assessing an individual for telecare equipment. To develop an understanding of risks to the individual and how telecare solutions can help to manage these risks and promote independence. State the rationale and benefits of using telecare Apply telecare solutions to manage particular risks Identify key features and benefits of telecare products Accurately complete a referral form Access and user the supporting product information Duration: Half day Cost of training: 270 7

8 Telecare Champion This course is suitable for all assessment officers, social workers occupational therapists and anyone involved in assessing an individual for telecare equipment, who wants to extend their knowledge and be an advocate for their local telecare service and / or team. To develop a fuller understanding of risks to the individual and how telecare solutions can help to manage these risks and promote independence. Telecare Champions will also act as an advocate for telecare within their organisation, and provide support to their colleagues. Understand the rationale and benefits of using telecare Apply telecare solutions to manage particular risks Identify all features and benefits of telecare products Accurately complete a referral form Access and use the supporting product information Understand their role as a Telecare Champion Review a colleague s assessment and make recommendations where necessary Ensure accuracy within the referral process Suggest solutions to overcome potential barriers to making referrals Understand the referral and assessment process fully and be able to support and advise other colleagues Duration: 1 day Cost of Training: 525 8

9 Telecare Manager Awareness This course is suitable for managers of all assessment officers, social workers occupational therapists and anyone involved in assessing an individual for telecare equipment. To develop an understanding of how telecare equipment can help to manage risks and promote independence, and how to fully support staff in using their telecare service. State the rational and benefits of telecare Identify the product range Identify key components of the referral form Understand the assessment process Understand their role in the telecare service Duration: 2 hours Cost of Training: 270 9

10 Telecare Programming and Installation Basic Module This course is suitable for all health, housing and social care staff that require a basic understanding of how to programme and install standard telecare sensors using simple programming methods. To develop a basic working knowledge of the Lifeline Vi/Vi+ features and programming methods and have an understanding of the basic telecare sensors available. Understand the basic features, programming and installation of the Lifeline Vi/Vi+ Identify the different programming methods and which features can be programmed using these various methods Recognise the basic telecare sensors, their main features and benefits and be able to correctly install and program these sensors Ongoing development and support Tunstall s online training tool and secure site is available to delegates, giving access to a range of programming and installation guides, online tutorials and technical data sheets. Requirements No specific requirements for this module. Duration 3.5 hours Number of delegates: Maximum 12 people Cost of training: 525 for full day Cost of training: 270 for half day 10

11 Telecare Programming and Installation - Intermediate Module This course is suitable for all health, housing and social care staff that require more indepth training on more complex telecare sensor set up and programming methods. To develop a working knowledge of some of the more complex telecare sensors and Lifeline Vi/Vi+ features, how to program these using the Telecare Interface Module (TIM) method of programming. Understand the more complex sensors and what methods can be used to program them Identify, use and program the pager solutions that are available and have an understanding of when these are an appropriate alternative to using the Lifeline Vi/Vi+ Apply this knowledge and be able to keep up to date with any changes Ongoing development and support Tunstall s online training tool and secure site is available to delegates, giving access to a range of programming and installation guides, online tutorials and technical data sheets. Requirements No specific requirements for this module. Duration 3.5 hours Number of delegates: Maximum 12 people Cost of training: 525 for full day Cost of training: 270 for half day 11

12 Telecare Programming and Installation - Advanced Module This course is essential for anyone who will be required to carry out complex programming and installation using PC Connect software. To develop a working knowledge of PC Connect software to enable the user to access and program the more advanced features of the Lifeline Vi+. Understand PC Connect software and its functions Understand the role of PC Connect software in accessing rh advanced features of the Vi+ Program the Lifeline Vi+ using PC Connect software Ongoing development and support Tunstall s online training tool and secure site is available to delegates, giving access to a range of programming and installation guides, online tutorials and technical data sheets. Requirements This training will require a PC or laptop with PC Connect software installed and a USB TAPIT; a minimum of one between three delegates. Duration: 6 hours Number of delegates: Maximum 12 people Cost of training: 525 for full day Cost of training: 270 for half day Please note: The three courses described above are guidelines. Individual customer requirements will be taken into consideration in order to create a technical training course to meet your needs. 12

13 Communicall Vision This course is suitable for designated House Managers and Monitoring Centre personnel who are either partly or fully responsible for managing or using the Communicall system. To develop a working knowledge and understanding of the Communicall system and its functions. Have a thorough understanding of the system and its functions Make and receive calls Alter site status where appropriate Define equipment commands Assign and manage telecare sensors Ongoing development and support Tunstall s online training tool and secure site is available to delegates, giving access to a range of information related to the Communicall system. Duration: 6 hours Number of delegates: Maximum 6 people 13

14 Webinar Training & Briefings This course is delivered for teams of people who work remotely. The Webinar is designed to communicate a service design and briefing. Its purpose is to ensure all staff understand the processes associated with using a telecare service, and to help managers to offer support to staff. The content is specific to each service and the focus is on how a telecare end-to-end service will work. It covers the full process involved when making a referral using example forms and checks understanding of that process. Duration: 1 hour Cost of training: 95 per hour 14

15 MyWorld Training Care Portal Training This course is suitable for housing staff of all levels involved in using the admin platform to manage resident s tablets. The overall aim of the session is to develop a comprehensive understanding of the MyWorld application specifically, the Care Portal, its main functionality and how to navigate around it. Understand what MyWorld is and the benefits associated with using MyWorld Have the ability to navigate through the admin platform The Care Portal Carry out tasks such as adding residents, calendar events and sending messages Duration: 2 hours Cost of training:

16 MyWorld Training End User Tablet Training This course is suitable for all end users who will be using the MyWorld tablet application and would like to know more about the features and functionality available on the tablet. To help users understand what MyWorld is and the particular benefits relevant to them. Understand the benefits of having the MyWorld tablet Use and understand the key applications on the MyWorld tablet - Adding contacts to the phone book - Reading and sending messages on the tablet - Viewing their calendar and noticeboard - Viewing photos sent using the friends and family portal Duration: 1.5 hours Cost of training:

17 MyWorld Train the Trainer This course covers both the Care Portal and the Tablet training. It is aimed at all staff that are responsible for training end users on the functionality of the tablet, and who are also responsible for managing the Care Portal (Admin Platform). To provide you with the knowledge and skills to be able to train your residents on how to use the tablet to best effect and how to manage the back end admin platform The Care Portal. Understand the benefits of having the MyWorld tablet Use, and demonstrate how to use, the tablet and its applications to your residents - Adding contacts to the phone book - Reading and sending messages - Viewing the calendar and noticeboard - Viewing photos sent through the friends and family portal Navigate through the admin platform The Care Portal. Carry out tasks such as adding residents, calendar events, sending messages and managing the noticeboard Duration: 3.5 hours Cost of training:

18 Just Checking Awareness Social workers, care staff, occupational therapists, liaison officers, installers, monitoring centre staff and anyone who may be involved with Just Checking as part of their role. To develop an understanding of the benefits of Just Checking Understand the use of Just Checking systems Understand the installation process Understand the Just Checking equipment and how it works Understand how to view and interpret the data Understand how to access the Just Checking website Set up users and systems and be familiar with supporting documentation Relate the relevant features to end user Duration: Half day Cost of training:

19 Cancellation Policy Please note that although we understand that there may be unforeseen circumstances that require you to cancel your training, our cancellation policy is as follows: days notice: 25% of the total cost days notice: 50% of the total cost 0-7 days notice: 100% of the total cost All cancellations should be made in writing to: 19

20 Tunstall Healthcare (UK) Ltd Whitley Lodge Whitley Bridge Yorkshire DN14 0HR T: F: E: W: tunstall.com 20