ATO digital journey. Conceptual discussion for software developers

Transcription

1 ATO digital journey Conceptual discussion for software developers Presented by Lesley Slevin, Assistant Commissioner, Software Industry Partnership John Dardo, Assistant Commissioner, Digital Strategy Design Australian Taxation Office 7 April 2016

2 ATO is working with the Commonwealth Digital Transformation Office (DTO) DTO Vision Everyone who needs to use government services is able to find what they need, and get the job done, quickly and easily. Outcomes Better experience for users A simpler, clearer, faster experience for those using government services, leading to greater trust in the public sector. Better value for (taxpayers ) money Cost can be reduced by using common platforms and open source software. Also by opening up procurement processes to a more diverse set of suppliers. Better for the public service A highly-skilled and strongly engaged modern workforce, well equipped with digital expertise and committed to continuously improving the user experience.

3 DTO Digital Service Standard (as at 26/04/2016) In building new or transformed digital services, Government agencies will be aligned and expected to: 1 Understand user needs. Research to develop a deep knowledge of the users and their context for the service. 6 Measure user satisfaction, digital take-up, completion rate and cost per transaction and report performance publicly. Identify, measure and report other metrics appropriate to your service. 11 Show the end-to-end user experience in an environment that replicates the live version with a representative sample of users. 2 Establish a sustainable multi-disciplinary team that can design, build, operate and iterate the service, led by an experienced service manager with decision-making responsibility. 7 Incorporate open standards and common government solutions where appropriate. 12 Ensure that people who use the digital service can also use the other available channels if needed, without repetition or confusion. 3 Design and build the product using the service design and delivery process, taking an agile and user-centred approach. 8 Make all new source code open and reusable where appropriate. 13 Encourage users to choose the digital service and consolidate or phase out existing alternative channels where appropriate. 4 Understand the data, tools and systems required to build, host, operate and measure the service and how to adopt, adapt or procure them. 9 Use responsive design methods and test that the service can be accessed on all common browsers and devices. 14 Make sure that the service is simple enough that users succeed first time unaided. 5 Assess what information and personal user data the service will be providing, using or storing. Put in place appropriate measures to address security risks, legal responsibilities and privacy considerations. 10 Ensure the service is accessible to all users regardless of their abilities and environment.

4 Contemporary Digital Services Priority Themes of Work April 2016 Identity & Security Voice Biometrics Over 1.7m enrolled Available in phone Available in mobile app Enhancements coming Cloud Authentication & Authorisation 11 Software Providers onboarded Allows clients to authenticate via cloud (e.g. MYOB, Xero etc) Link ABN to mygov Private trial : in progress Public release: May 2016 Allows business to use mygov credential across govt portals Relationship & Authorisation Manager Delivers whole-of-govt authorisation model linked to mygov & ABR AUSkey Browser Mitigates browser issues (Chrome & Firefox) by Aug 2016 Authenticator App Secure access to environments & devices Easy to use (Fingerprint) by 2017 Strengthen registration process (eg. Doc Verification with Face Match to Passport or Drivers License) Trusted Framework Identity & Digital security across agencies BETA Online Tools & Services Over 4.7m linked to ATO Over 8.7m total mygov accounts Digital Inbox Over 13.76m letters sent (including over 4.6m NOA) Super Consolidation Online Over 985k super accounts worth $4.4b (since July 2014) Mobile APP 208k 2015/16 220k 2014/15 285k 2013/14 ATO Online Over 182k Activity Statements lodged by sole traders via ATO Online Portal Consolidation Single online environment for everyone based on roles Digital Business Account One stop shop for business to interact online with Government Single Online Business Registration Space One place for ABR & ATO tax role registration APIs Integration with Natural Systems Single Touch Payroll Announced by Government - TFN, PAYGW & Super Other Commonwealth agencies to consume STP?? States & Territories to consume STP?? Financial & Digital Platforms (includes New Payment Platform & Blockchain) Integrate Software & Banking?? Banking as a compliment to software?? Digital supply chain (e.g. order, pay/remit/reconcile, journal/tax) Tax/credit at source (report and/or payments??) Requires integration across software, banking, NPP, POS and Blockchain?? Progressive Account mytax (online return) Phase 1: July 2014 simple over 1m people lodged their 2013/14 ITR Phase 2: July 2015 expanded over 1.7m people have lodged their 2014/15 Phase 3: July 2016 available for all individuals Push returns for individuals (multiple phases)?? Progressive accounts (with streamlined, or no reporting)?? POTENTIAL Support for Digital Transition Transitioning Entities to Electronic GST > $20m to Digital Activity Statements 96% of Large businesses transitioned 97% of SME businesses transitioned 99% of Government agencies transitioned 94% of NFP transitioned Content Cleanse 2700 opportunities identified to delete, enhance or promote digital options in ATO content Webchat Available to small business clients 3pm to 9pm (AEST), Mon to Fri and 10am to 4pm (AEST), Saturday Enhancements underway Digital by Default Announced in budget Consultation paper finalised Staff toolbar with Co-Browse Contemporary interface allows staff to seamlessly support clients across channels (including phones, chat, online, mobile app & co-browse) Mandating EFT Outbound cheques for individuals reduced from 5m to <800K (annually) Reduced Paper paper products reviewed 618 retired or transitioned to online 20m items removed and recycled Virtual Assistant Over 10k conversations in first week Over 250 questions configured Further enhancements underway ATO consumption of outsource services Field Service Pilot Development underway to provide assistance to transition businesses into digital environments Environment Stabilisation Work is underway to strengthen ATO systems to support the increase and demand for digital services.

5 Identity, Authentication & Authorisation Suite of credentials mygov password One-time Password AUSkey/ PKI Credential Voice Biometric Device ID Cloud Software Authenticator App PIN Other?? THE FOLLOWING PROJECTS ARE UNDERWAY TO DELIVER THIS STATE AUTHENTICATION AUSkey Remediation (browser compatibility) A solution that will provide temporary browser extensions for several mainstream browsers (e.g. Chrome, Firefox), allowing clients to continue using their existing AUSkey until longer term solutions are available. Cloud Software Authentication and Authorisation A solution that enables users of online (cloud-based) SBR-enabled software, to submit & receive information without needing their own AUSkey. Instead, the software providers AUSkey is used, and their clients notify us that they are using the software providers services. Manage ABN Connections To enable individuals in business the choice to connect one or multiple ABNs to a mygov account. This connection will allow individuals in business to access their business-related digital Government services using mygov credentials. Authenticator App The authenticator app could support business users accessing online services using any browser on any device, while providing a platform for future biometric authentication options. Relationship & Authorisation Manager The RAM project will deliver the wholeof-government authorisation matrix linked to mygov and the ABR. This will enable users to nominate others to act on their behalf when interacting across government services (e.g. power of attorney, universal delegations, roles).

6 Leveraging Financial & Digital Platforms SOFTWARE ONLINE BANKING NATURAL SYSTEMS

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