VMG BPO 24/7 Live Chat Service

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1 VMG BPO 24/7 Live Chat Service Your Total Online Customer Support Solution The addition of Live Chat capability to your website will, without question, allow you to take your business to the next level. Use of Live Chat on your website allows you to interact with your visitors in real time. It allows you to answer their questions, guide them towards specific products, and, most importantly, give them the satisfaction of having dealt with a real person. The visitors to your site will immediately begin reporting higher levels of satisfaction with your site as well as your customer service. Utilization of Live Chat keeps your business open 24 hours a day, 7 days a week (including holidays). Live Chat allows you to stay ahead of your competition and helps ensure that your business is not losing valuable opportunities due to the down-time of your local office. All of the above will result in the growth of your revenues and the expansion of your customer base! VMG BPO's Live Chat Service is tailored for internet entrepreneurs and small businesses. We firmly believe that our competitive pricing and quick start-up times are ideally suited for internet entrepreneurs regardless of geographic location. We help you improve your bottom-line results via increasing your revenue while, at the same time, reducing your operating costs. Our world-renowned Live Chat Service will allow you to take your company to the next level of success. We will do this by helping you create, and maintain, a solid base of fully satisfied customers. With VMG BPO s 24/7 Live Chat Support, you will Greet visitors on your website Proactively invite your visitors to chat Provide your customers with real-time information Push your relevant web pages Provide critical ordering assistance With VMG BPO s 24/7 Live Chat Support, your customers will Get quick and accurate answers Receive quality support Find unmatched guidance Make purchases Like most online businesses, you have invested a considerable amount of time, energy, and money on the development of your website. Do not let all of that investment go to waste by neglecting to take the necessary next step that will allow you to interact with your customers in real time, 24 hours a day, 7 days a week. Allow VMG BPO s Live Chat Service to increase the critical ratio of visitors to buyers on you website!

2 Highlights of the 24/7 Live Chat Service VMP BPO s Live Chat Service includes the following: Live Web Chat Support Greet visitors on your website Proactively invite them to chat Provide information in real time Provide ordering assistance "Push" them towards relevant web pages Enter critical visitor details into your CRM tool Provide visitors relevant info by searching Handle pre and post-sales chat valuable information to your visitors at the end of the chat Provide escalation to next level of support Unlimited simultaneous chats Detailed reporting and statistics Chat Satisfaction Survey General Highlights Live Chat Support is available 24 hours a day, 7 days a week (including holidays). Competitive fixed weekly/monthly pricing. No monthly commitments. Discontinue the service at your discretion. Shared and dedicated teams available. Pay via Paypal, credit card or wire transfer. Cost $25 (one-time account setup fee). Recurring payment varies depending on the nature and volume of your requirement. Visit our Website at for additional information.

3 Features of VMG BPO s 24/7 Live Chat Support Success: You owe it to yourself and your business. If you are serious about competing in today s global online marketplace, you owe it to yourself, and your business, to include live chat support as a key feature on your website. Every successful online business is utilizing this highly effective resource. Are you? The benefits of live chat support are well-documented and undeniable. Those would include: Instant, real-time, customer support that is available 24 hours a day, 7 days a week. State-of-the-art turnkey technology that allows representatives to provide quick and effective service to your customers in a seamless environment right on your website. Page-push capability allows representatives to immediately direct your customers to the site locations they are searching for. Chat transcripts are saved for your review. A valuable tool that provides you with useful information regarding how customers are interacting with your site, products, and services. Proactive chat allows you to announce sales, discounts, and inventory status to your customers. And, so much more.. In today s environment, potential customers expect nothing short of the best. In today s instant gratification marketplace, consumers demand immediate response and support. Online consumers have many options to choose from. If you are unable to address their needs in a fast and accurate manner, they will take their business elsewhere. A potential sale is lost. Our live chat support will allow you to give your customers what they need, when they need it. Your customers will: Get quick and accurate answers to their FAQ s. Receive directions on where to find what they are searching for on your site. Experience an overall level of service that is comparable (or superior) to any other offline business. A happy customer is a repeat customer. A satisfied consumer is a loyal consumer.

4 The Future is Now for 24/7 Live Chat Support Once you decide to go with VMG BPO s turnkey solution, you will immediately begin to realize the benefits of world-class customer support. Our representatives are trained to provide your customers with the following first-class suite of services: Proactive invitations to chat. Provision of required information based on canned replies that you provide. Activation, setup, and ordering assistance. ing of transcripts and other requested information following the end of a chat. Providing escalation paths for issue resolution. And much more to ensure the complete satisfaction of your customers. Our level of quality and attention to detail is unmatched. Your customers will immediately begin to report an improvement in their satisfaction level. This will translate into an enlarged customer base and increased revenues. With our nominal setup fee and monthly service billings, VMG BPO is the obvious competitive alternative to call centers and other online service providers. A Global Solution for any Business in any Industry If you are involved in online business today, you are fully aware that there has never been a more competitive marketplace. Regardless of what industry you are in, success in today s marketplace demands that you find ways to effectively differentiate yourself from your competition. If you want to succeed in the dot com market, you must find, and utilize, all available tools. VMG BPO s 24/7 Live Chat Support is a tool that will allow you to take your business to the next level. The Statistics Don t Lie The statistics are staggering. If your online business does not incorporate live chat capability you are at a significant disadvantage. Consider the following: 61% of online shoppers prefer chat over all other forms of communication. Businesses that utilize live chat support experience increases in revenue of between 15% and 35%. 22% of all online retailers currently use online chat support. Over 90% of online shoppers exit from sites without making a purchase. Imagine the revenue potential if you could reach just a small percentage of those shoppers. Let VMG BPO help you gain the competitive advantage today!

5 How to Get Started Getting started on the 24/7 Live Chat Service is quick and easy. All you need to do is send us a basic FAQ about your website. We will use that to conduct an efficient training of our agents. The cost of the service will be between $50 and $100 per week (depending upon the volume of visitors). Our agents will be online 24 hours a day, 7 days a week (including holidays). We will set up a subscription via PayPal. In addition, there will be a one-time training fee ranging from $50 to $100. Subsequent to your subscription, we will require 7 business days for training of our teams. We will provide you with the applicable HTML codes to paste on your website to activate the Live Chat Service. We will send you detailed weekly reports in addition to ing you the chat transcriptions immediately after the conclusion of each chat. Contact us today to begin taking your business to the next level of success! Visit our Website at for additional information.

6 About Us VMG BPO is an Outsourcing Services (BPO) company located in Bangalore, India. We specialize in outsourcing services tailored to the needs of SME s in North America, Europe and Australia. Our primary services include: Virtual assistance 24/7 customer care Technical support Dedicated facilities Back-office tasks Writing/editing VMG BPO was founded in August of Our delivery centre is located in Bangalore, the IT capital of India. We are housed within company-owned buildings in the Domlur area of Bangalore, near the old airport road. We are a part of the Vadamalai Media Group (VMG), a 20-year-old registered private limited media company in India. VMG-BPO is headed by Kartik Isvarmurti, a graduate of Oxford University. All of our team members are graduates/post-graduates from some of the best education institutions in India. Contact VMG BPO VMG BPO C-2/286, 2-C Cross, Domlur II Stage, Bangalore , India US: UK: Australia: admin@vmgbpo.com Yahoo IM: vmgteam247 MSN IM: vmgteam@live.com Google Talk: vmgteam247 AOL: vmgteam@aol.in Skype: vmgbpo Visit our Website at for additional information.