2008 Top 40 Company. This study shows that IBBS has achieved world class levels of service and satisfaction. David Keil CEO, IBBS

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1 Diagnostics Network Management Customer Care

2 What makes IBBS different is the quality and commitment of our people. Every person in our organization, from the sales engagement team, to the product development team, to the facilities management group -- are all focused on the same goal -- delivering the best broadband solutions to our customers. Our mission statement defines the passion we have for helping our customers become leaders in their markets by providing innovative solutions, integrated technologies, and a deep core competency in the delivery and management of broadband services. IBBS was named one of the top 40 Innovative Technology Companies in Georgia BBX Finalist for B/OSS Best Customer 2008 Top 40 Company i-focus 2008 Runner-up B/OSS Best in Service Assurance Our number one priority is helping our customers lead their markets and achieve a competitive advantage through the integration of triple play broadband technology, knowledge, and unmatched customer experience. We have achieved industry leading customer satisfaction with our 100+ customers and are investing heavily to expand our product and services footprint. David Keil CEO, IBBS When you are part of our customer ecosystem, we work together leveraging our industry experience and practical knowledge to produce effective and meaningful solutions that provide you the ability to deliver the very best broadband services. We have an unyielding commitment to continuously improve all that we do; we have methods and practices in place that ensure we achieve top industry service metrics in broadband diagnostics, network management, and customer care. * Based on an independent January 2008 survey of over 100 IBBS Customers. This study shows that IBBS has achieved world class levels of service and satisfaction. Don McDonnell, Managing Director The McDonnell Group, Inc. **Based on tallies of Satisfied, Dissatisfied or Neutral, no customers selected Dissatisfied.

3 Through innovation, growth and strategic planning, ibbs has become the leadi We do business in over 450 communities in North and South America and the Our Products and Services BBX 4.4.1: 2008 Finalist - B/OSS Best in Customer Care Broadband Explorer is a fully integrated and comprehensive service provisioning, diagnostics, and ticketing system. Built to drive high levels of efficiency across a broadband organization, BBX provides comprehensive management reporting, real-time network status reports, and an ergonomically designed customer care interface enabling fast and accurate technical support. BBX Decision Support Designed for non-technical CSRs to quickly determine trouble causes and forward calls to dispatch or the appropriate support team, BBX automatically determines modem levels, CMTS performance outage conditions, and provides instructions to the CSR on how to best handle the call. VoIP In-House Wiring Diagnostics BBX Voice Support Successful implementation of Voice Services is a critical strategic issue for operators. BBX Voice Support provides automated service provisioning and voice diagnostics features within the core BBX platform. The integration of voice and data network performance information enables proactive discovery of service affecting issues while providing technical support personnel with a consolidated view of a customer s voice and data service. BBX Power Level Report BBX Service Provisioning Built to DOCSIS and PacketCable standards, BBX provides a flexible, and highly scalable platform that exceeds the service provisioning requirements of today s voice and data service provider. The system is integrated with all major billing systems and supports in-home and self-install business models.

4 ng provider in the broadband services industry. Caribbean and employ over 150 broadband professionals. ifocus: 2008 Runner-up - B/OSS Best in Service Assurance Leveraging six years of operational development, IBBS launched ifocus in 2007 to provide operators with advanced Network Operations and Management capabilities. ifocus provides operators with a 24x7 surveillance and monitoring system that automatically provides alert and alarm functionality for any service affecting situation. ifocus also provides performance management reports on all critical network elements and parameters, allowing managers to evaluate system capabilities and proactively address issues. Broadband Technical Support Center Located in suburban Atlanta, GA, the IBBS Technical Support Center is available 24 hours a day, 365 days a year, to provide an excellent customer experience to users having difficulty with almost anything affecting their broadband service. The Center provides Tier 1-3 support for Voice and Data Customers and provides integrated ticketing and escalation procedures ensuring efficient handling of issues from first call to ticket closure. Performance metrics are measured and reported weekly and include monthly Average Wait Times under 20 seconds, and industry low Average Handle Times of 6 minutes and 30 seconds. ifocus Performance Management Dashboard My Account Portal Self Care My Account Portal offers subscribers interactive tools to maintain their account features, troubleshoot their connection, and receive alternative support. Operators implementing My Account Portal have the opportunity to reduce calls, reduce truck-rolls, and increase customer satisfaction. 200 Chastain Center Blvd. Suite 200 Kennesaw, GA 30144

5 How to Choose Your Broadband Services Provider Questions to Ask When Choosing Your Broadband Service Provider 1. Can you call any of their customers for references and referrals or just a select few? IBBS has over 100 customers in the western hemisphere. We take pride in the fact that you can speak to any of our customers for a recommendation or referral. 2. Are their customers happy? In an independent customer survey of over 100 cable operators, IBBS scored 98% in customer satisfaction and 99% in customer recommendation. In fact, the surveyors told us afterwards they had never seen satisfaction scores so high. 3. Do they have cable industry experience and expertise? IBBS was founded in 2001 by cable operators and is managed by technology professionals from many top tier cable providers, cable equipment and network management companies. We align our cable expertise to your overall business strategy, making the most of opportunities in your path. Our capabilities enable us to understand the technical and business side of the cable industry and how it applies to your business. With strategy and change go experience and innovation and IBBS is prepared to keep you ahead of the curve. 4. What is the overall strength of the company? Strengthened by the financial backing of Wachovia Capital Partners, IBBS is able to fully support future growth, create innovations, and lend stability to your company in a constantly changing and challenging industry. We continually invest in our business, in our people, in our technology and in our infrastructure to maintain and solidify our position as the market leader in enhanced customer care solutions and services. Fr e e ROI An a l y s i s Return this post card or go to to receive a free ROI analysis from IBBS. How many subscribers do you have? What is your annual churn rate? Comments: What is your annual growth rate in percent? How many CSRs? What is the cost per CSR? How many calls per month does your call center take? What is your monthly ARPU? What is your average call time? What is your average call wait time? Abandon rate? How many truck rolls are rolled each month? Cost per truck roll How many errant truck rolls per month? Name Address Phone

6 Our Customers Say It Best: IBBS IS A TRUE PARTNER We have extended our relationship with IBBS because they understand our market challenges and provide superior services. IBBS is a true partner they are as devoted to our customer s experience as we are and they prove it by being there for us 24x7. Ron Dorchester, CEO OneLink Communications IBBS IS RESPONSIVE, HELPS REDUCE COSTS IBBS was built by cable guys; so they understand what our day to day challenges are, know the importance of excellent care of our customers, offer real-world advice, and are incredibly responsive to our management team. They have helped us reduce costs by limiting the number of trouble calls, truck rolls, and other data related issues while providing great customer service. Bill Haggerty, CEO Allegiance Communications IBBS HELPS COMPANIES GROW By working with IBBS we have the ability to achieve the high levels of network quality, customer satisfaction, and product value that will enable us to smoothly transition our customers and meet our growth targets moving forward. Bill Schuler CEO Baja Broadband IBBS OFFERS HIGH QUALITY, INNOVATIVE SOLUTIONS We selected IBBS because of its reliability and scalability to support future growth of our Internet services. They have proven that they can provide the best quality broadband experience to our customers with their turn-key solutions and innovative technology. Huey York, Mayor City of Baxter Springs 200 Chastain Center Blvd. Suite 200 Kennesaw, GA ibbs.com or