Customer Services Airport Logistics

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1 Dedicated to Maximizing Your Return on Investment Customer Services

2 Reliable and Efficient Siemens is a world-leading solution provider for airport baggage and cargo handling systems and it is our aim to offer our customers high value and the fastest possible return on their investment. Our experience shows that, in addition to an excellent system, the second major value-adding factor regarding the total cost of ownership (TCO) and return on investment is quality services. We are dedicated to maximizing your return on investment for your airport logistics systems. Under the umbrella of Expert Services for we offer a comprehensive portfolio of modular and customizable technical services targeted at ensuring high system availability, reliability and operational efficiency. Our services encompass also non- Siemens systems. We are a well established international service organization with excellent references in airports around the world, ready to serve you, as the operator of airport logistic systems. 2

3 Business Based Services Expert Services for Consulting Improvement Projects Contracting Operation & Business Review Operation & Improvement Operation & Contracting Services System Performance Review System Optimization CapacityPlus Services On-call Service Remote Monitoring Preventive Spare Parts Management and Supply Engineering Training 3

4 Tailored to Your Business Our Business Based Services address the strategic aspects of managing airport logistic systems throughout their life-cycle, such as the outsourcing of operation and maintenance (O&M) activities, enhancing the system performance as well as optimizing operational and maintenance efficiency. Our Operation and Business Review a systematic and comprehensive analysis of all operational and maintenance practices related to cargo and baggage handling systems in airports is the starting point for assessing improvement potential. Our System Performance Review is a systematic analysis of the overall system condition and performance. 4

5 Our O&M Improvement Projects are targeted at eliminating deficiencies identified during the O&M Business Review or the System Performance Review and include redesign and optimization measures in areas such as: O&M strategy, organization and processes O&M systems Spare parts management Sub-contractor management Our System Optimization services focus on the technical optimization of baggage or cargo handling systems and include for example modifications and upgrades targeted at improving the system performance and reliability. By Contracting Operation and/or we assume responsibility for all processes related to the smooth operation of your baggage and/or cargo han-dling system, such as: Management (strategy development, process implemetation, resource allocation) Preventive, predictive and corrective maintenance Spares management Sub-contractor management Technical Operation Control room operation Field operations (bag jam clearance, field inspections) Manual encoding CapacityPlus is our innovative solution when extra passenger capacity is needed temporarily for example during a major event. We offer to set up a fully equipped terminal on the airport premises in any suitable buildings available, in lightweight construction buildings, or even in a tent. This solution can be implemented in an extremely short period of time; it adjusts flexibly to the actual need and meets all passenger requirements in terms of service, safety and convenience. 5

6 Supporting Your O&M Organization Our Services are targeted at supporting your in-house O&M organization to best achieve their goals, for example through on-call service agreements, maintenance engineering, spare parts management and supply. These services primarily address the technical aspects of O&M but always consider the potential for cost optimization while ensuring the required system availability and reliability. Our On-call Service ensures the reliable and competent response to your service requests on the basis of contractually agreed response times, technical support by telephone and emergency service if required. You can ensure that your systems stay in excellent condition, while keeping your in-house maintenance organization lean, by assigning the scheduled or condition-based Preventive of your systems to us. Our Engineering comprises the implementation or improvement of computerized maintenance management systems, the development of an appropriate maintenance strategy and plan, analysis of repetitive or critical failures and safety assessments. By carrying out Remote Monitoring and Diagnostics we support you with comprehensive analyses and evaluations of data related to the operation of your system. From running data we derive valuable decision support information. In the event of failure we immediately start with on-line troubleshooting. Our Spare Parts Management and Supply offerings include spare parts inventory reviews (stock levels, usage, availability, etc.), spare parts criticality assessment as well as the supply of spare and wear parts. For your staff, we offer comprehensive technical Training related to the maintenance, technical operation and safety aspects of your airport logistics systems. 6

7 Customer Services for Airport Logistics from Siemens... Our Partnership Concept Successful service contracts are founded on a genuine winwin partnership with our customers and the added value we bring to our customers business. The core elements of our 6-Step Fitness Plan for are a business plan defined in alignment with your individual business objectives, the policy and organization to sustain this plan, key performance indicators, continuous improvement and benchmarking. By combining the appropriate strategy with operational excellence this process ensures that we achieve the results you need for your business. It is our aim to prove our commitment to generate customer value on a win-win basis by engaging into long-term performance-oriented contracts. Focused on the individual business requirements and goals of our customers Integrating all technological, technical and business competencies of our staff Scaleable and flexible through modularity and therefore adaptable to the individual customer requirements Encompassing all essential elements required to maintain and operate baggage and cargo handling systems at airports Aimed at customer added value and sustained by excellent technical concepts... making air cargo and travel more reliable and efficient. 7

8 For further information, please contact: Headquarter Europe Siemens AG Industrial Solutions and Services Infrastructure Logistics Colmberger Strasse 2 D Nuremberg Tel. +49 (911) [email protected] North America Siemens Energy & Automation, Inc Esters Blvd. Suite 200B P.O. Box DFW Airport, TX Tel: Fax: Center of Competence, Middle East Siemens AG Industrial Solutions and Services SD (Middle East) LLC Al Moosa Business Center Umm Hurair Road, P.O. Box Dubai, UAE Tel: (4) Fax: (4) Center of Competence, Asia Pacific Siemens Pte. Ltd. Industrial Solutions and Services The Siemens Center 60 McPherson Road Singapore Tel: +65 (6) Fax: +65 (6) Center of Competence, China Siemens Ltd., China Industrial Solutions and Services 9th floor, Building D, YeQing Plaza No. 9 Wangjing Beilu, Chaoyang District Beijing , P. R. China Tel: Fax: The information provided in this brochure contains merely general descriptions or characteristics of performance which in actual case of use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist it expressly agreed in the terms of contract. Order-No.: E10001-ALCL-A2-V Printed in Germany Dispo-No.: K-No.: At28 C-ALCS5208M02 WS Subject to change without prior notice Siemens AG All rights reserved.