OPTIME Visible service quality

Transcription

1 OPTIME Visible service quality

2 The moment you realize that we are there when you need us. This is the moment we work for. // Customer Care Made By Carl Zeiss

3 OPTIME Service to the optimum At ZEISS we continually strive to provide only the best quality in everything we do. With groundbreaking medical products and solutions. And with the equally innovative service support of OPTIME, our comprehensive Customer Care program. Preventive maintenance Service hotline Safety and performance updates OPTIME prevent OPTIME encompasses the full range of service offerings to ensure optimal system uptime and workflow convenience. Over the long-term. Backed by the expertise and experience of a trusted and reliable partner. Corrective maintenance Remote Service Phone /chat support OPTIME advanced Whether for high-end surgical microscopes, diagnostic and therapeutic ophthalmic devices or data management solutions, we are there when you need us. Enabling you to fully concentrate on your core business of delivering high-quality care and treatment. Spare parts OPTIME complete OPTIME prevent As a basic support package, OPTIME prevent covers fundamental services such as preventive maintenance, service hotline support as well as hardware and software updates to help increase system lifetime. OPTIME advanced Comprising corrective maintenance as well as Remote Service, OPTIME advanced provides wide-ranging support for securing a high level of system availability at predictable maintenance expenses. OPTIME complete True to its name, OPTIME complete covers it all. Encompassing the full spectrum of support to ensure maximum system availability, including spare parts coverage, it offers customers the ultimate hassle-free service experience. 4 5

4 System availability you can rely on Keeping clinical operations running smoothly and efficiently starts with ensuring the readiness of your medical equipment at all times. Our OPTIME service agreements comprise several sophisticated measures designed to give you maximum system availability and reliability. Avoiding workflow interruptions Preventive maintenance tasks such as regularly scheduled system examinations, diagnostics and calibrations help to avert device failures and malfunctions. More importantly, they prevent unforeseen workflow interruptions before they occur. OPMI PENTERO 900 Maximizing system uptime Ensuring the maximum availability of your medical systems not only plays a crucial role for upholding clinical and practice workflow. It also has a direct impact on practice reliability and patient satisfaction. IOLMaster 500 Dependable response An OPTIME service agreement offers you the assurance of receiving quick, easy and dependable repair and replacement service, should the need arise. Cirrus TM HD-OCT Fast, competent support Our ZEISS-certified team of Field Service Engineers are trained and equipped to provide timely expert advice and problem resolution support virtually anywhere in the world. // reliability Made By Carl Zeiss 6 7

5 Convenience to focus on your core business The value of an OPTIME service agreement is particularly apparent in the work it takes off your hands and the convenience it brings to your workday. In addition to substantial time and cost savings, it frees you up to fully focus on what you do best: caring for your patients. Predictable service costs A contractual service agreement gives you a greater degree of cost predictability. What s more, regular system maintenance and servicing provides added investment protection. Improved business planning Having a clear overview of your fixed service costs also translates into better business planning and forecasting. Reduced administrative burdens A key benefit of a comprehensive OPTIME service agreement is that it saves you the time and effort of having to deal with bureaucreatic hurdles such as purchase orders. One call takes care of it all. Additional time for your patients Most importantly, it allows you to direct your full attention to providing your patients with the kind of high-quality care that leads to optimal outcomes. // support Made By Carl Zeiss 9

6 Partnering with trusted expertise Carl Zeiss Meditec has a solid reputation as one of the most trusted and respected partners in the medical industry thanks in large part to its competent and reliable service track record. With the dedicated support and value-added services of our OPTIME Customer Care program, we take responsibility to keep your medical equipment operating at maximum capacity. Proven expertise and experience Our highly skilled staff of Field Service Engineers has extensive experience and knowledge in repairing, servicing and optimizing the performance of all of our instruments. Rapid response Service support from Carl Zeiss Meditec spans the globe. With our dedicated customer-focused team of experts, we are able to rapidly respond to your service needs with knowledge-based expertise. Proactive system maintenance Our comprehensive OPTIME portfolio includes several proactive services. With our Remote Service offering, we provide fast and secure support for everything from remote software installation to instrument training and online support. Life-cycle support beyond the norm At Carl Zeiss Meditec, we are committed to supporting you with optimum service quality over the entire life cycle of your product. For maximum system availability, workflow convenience and service reliability. Our OPTIME services in detail More detailed information about our OPTIME service agreements is provided in the enclosed materials

7 Carl Zeiss Meditec AG Goeschwitzer Strasse Jena Germany Publication No: Printed in Germany CZ-II/2012 International Edition: Not for sale in the United States. The contents of the brochure may differ from the current status of approval of the product or service in your country. Please contact our regional representative for more information. Subject to change in design and scope of delivery and as a result of ongoing technical development. OPMI PENTERO 900, IOLMaster 500 and Cirrus HD-OCT are either a trademark or a registered trademark of Carl Zeiss Meditec AG in Germany and/or other countries. Printed on elemental chlorine-free bleached paper by Carl Zeiss Meditec AG. All copyrights reserved.