Support Services 2012 Tuesday 10 - Thursday 12 July 2012 Crewe Hall, Cheshire

Transcription

1 Support 2012 Tuesday 10 - Thursday 12 July 2012 Crewe Hall, Cheshire PARTICIPANTS CONTACT DETAILS Institution Name Job Title Aston University Bangor University Barclay Rae Consulting Birmingham City University BSM impact Canterbury Christ Church University Cardiff Metropolitan University Cardiff University Cherwell Software Ltd Druva Software Dublin City University Edge Hill University Getech Ltd Glasgow Caledonian University Hornbill Service Management Ltd Morteza Alamolhoda Samantha Butler Barclay Rae Peter Duncliffe Chani Hunjan Matthew Burrows Jim Howard Adrian Rose Sean Cullinan Marina Whitmore Peter Andrew Nicholas Conrad Borja Rosales Daire Delmar Ian Spillane Derrick Brown Jenny Jordan Gerry Kane Sonya Campbell-Perry Christabel Bastian Simon Cooper Sarah Dinneen Marc Lawton Direct Manager, Information Systems IT Support Officer, IT MD, Consulting Client Manager, Corporate ICT Head of Communication Information and Training, Corporate ICT Managing Director Computer Support Officer, Computing Campus Lead, Computing Head, Information Division User Enablement Manager, Information UK Sales Manager, Sales Enterprise Business Development, Sales EMEA Director, Europe Service desk Technician, Information Systems and Service desk Supervisor, Information Systems and Technical Manager, IT Customer Manager, IT Education Sales Manager, Sales Customer Development Manager, Information Communications Assistant, Marketing Sector Manager, Sales Campaigns Manager, Marketing Sector Manager, Sales

2 Imperial College London IT SmartDesk Ltd Janet Keele University King's College London Lancaster University Leeds Metropolitan University London School of Economics London South Bank University Manchester Metropolitan University Middlesex University Northumbria University Plymouth University Deveena Raithatha Maff Rigby Katharine Iles Sandra Gillham More Aderogba Gary Horrocks Franko Kowalczuk Andrew Lucas Dave Perry Timothy Broadbent Russ Jones Angela Aubertin Adam Gale Lise Foster Colin Grant Ayman Wahab Becci Heard Brendon Kenny Martin Putwain Mark Stubbs James Woodward Marva Gabbidoon Gillian Cooke Paul Hitchenes David Burrell Nick Evens IT Analyst, ICT Founder Manager, Training IT Service Desk Manager, Finance and IT Directorate IT Service Desk and Incident Manager, IT Deputy Director of Research and Learning Support, Information and Systems Knowledge Management Coordinator, Information and Systems Information Officer, Information Systems Information Officer, Information Systems IT Service Desk Assistant, Information, Media and Technology i-help Manager, Libraries and Learning Innovation Academic Support Manager, IT Administrative Support Manager, IT Customer Manager, ICT Helpdesk Supervisor, ICT Technical Team Leader, Engineering and Science of the Built Environment Student Voice Manager, Students' Union Marketing Communications Manager, IT Service Desk Supervisor, IT Head of Learning and Research Technologies, Learning and Research Information Client Manager, ICT Helpdesk Manager, Computing and Communications Systems Service NorMAN Out of Hours Manager, IT Helpline Team Leader, IT Team Leader/Principal Computing Officer, Information and Learning Senior Computing Officer, Information and Learning Karen Rowe Senior Computing Officer, Information and Learning Prolinx Computer Systems Ltd RMS Ltd Andrew Foster Rob Gittins Alistair Cox Tommy Ludford Pre Sales Support, Service Design Head Of Pre Sales Support, Service Design Manager, Operations Strategic Account Manager, Sales

3 Robert Gordon University Roehampton University Royal Holloway, University of London School of Oriental and African Studies Service Desk Institute Sheffield Hallam University Sonic Foundry Inc Sussex Downs College Toshiba Information Systems (UK) Ltd UCISA UKOLN University College London University of Brighton University of Bristol University of Cambridge University of Dublin University of Dundee Kath Murray Toby Beehan Zena Sharples Jane Campbell John Gregory Lindsay Whittome Joseph Yau Richard Isaac Tunde Odutola Aline Hayes Miles Seecharan Carla Thornley Oliver Hassell Matthew Short Karen McGhee Richard Williams Nikki Cutler Anna Mathews Bríd O'Donnell Peter Tinson Brian Kelly Neal Christie Liz Holden Chris Searle Peter Walker Paul Mazumdar Vince Woodley Lee Mills Ellen Keir Tom Mortimer Helpdesk Team Lead, IT Operations Manager, IT and Media IT Communications and Project Officer, IT and Media DeskTop Support Manager, IT User Support Officer, Computer Senior Support Analyst, IT and Media Computing and Telecoms Manager, IT Trusted Advisor, Sales Trusted Advisor, Sales Director, Information Systems and Technology IT Service Manager, Help Support and Guidance, Student and Learning Helpdesk Service Manager, Learning and Information Inside Sales Representative, Sales Regional Sales Manager, Sales Manager, Network HE Business Manager, Education Sales Administrative Officer Assistant Executive Secretary Events and Membership Assistant Executive Secretary UK Web Focus Section Leader, Information Systems Service Desk Manager, Information Systems Deputy Helpdesk Coordinator, Information Assistant Director, Service Delivery, IT Institution Strategy Officer, Computing Service Deputy Head of User, Computing Service Support Manager, Information Systems Assistant Director, Business, Information and Communication Director, Information and Computing

4 University of East Anglia Jonathan Colam-French Director, Information Steve Jackman Assistant Director Faculty IT Support, Information University of Edinburgh University of Greenwich University of Huddersfield University of Hull University of Kent University of Leeds University of Liverpool University of Manchester University of Oxford Abdul Majothi Helen McVey Neil Collins Tony Wright Lorraine Noel Alistair Reid-Pearson Christine Butcher Sean Drennan Jim Higham Anne Maruma Jonathan Peacock Sally Bogg Jane Lord Joanne Kehoe Amanda Partyn Martin O'Dwyer Alex Szymanski Tony Brett Katherine Craddock Maggie Howe Gerard Robinson Tim Shaw Ian Teasdale Head of Consultancy, Information Helpdesk Coordinator, EDINA Team Leader, ICT, User ICT-AV Team Leader, Information and Library Head of Customer, Computing and Library IT Support Manager, Computing and Library Awareness and Service Improvement Manager, Information and Communication Technology Service Desk Manager, Information and Communication Technology Helpdesk Manager, Information Quality and Standards Manager, Information Support Supervisor, Information Helpdesk Service Leader, Information Systems Head of User, Information System Support /Helpdesk, Computing Customer Support/HelpDesk, Computing IT Support Coordinator, Digital Technologies and, Library Head of Faculty Information Systems, Engineering and Physical Sciences Faculty Administration Head of IT Support Staff, Computing Help Centre Manager, Computing User Support Team Manager, ICT Support Team Deputy Director, Information Management Unit Systems Manager, Information Management Unit First Line Support Manager, Business and Projects University of Reading Luke Chapman Steve Gough Gordon Roberts IT Support Team Leader, IT Assistant Director, IT Directorates and Schools Liaison Officer, IT Centre University of Salford Gillian Fielding Helen Keegan Learning and Skills Development Manager, HR Development Senior Lecturer, Computing, Science and Engineering

5 University of Sheffield University of Sunderland University of Sussex University of the Arts London University of the West of Scotland Stuart Barkworth Bob Booth Alex Rumney Rob Dixon Elizabeth Davis Sandy Radford Patricia Reid Stephen Gallagher Scott Knox Head of ICT Support, Corporate Information and Computing Communications Manager, Corporate Information and Computing IT Support Development Manager, Corporate Information and Computing Customer Manager, IT Client Support Manager, IT Head of University Wide, Client Group, IT IT Support Manager, Information Systems Team Leader, ICT and Media Desktop Support and Media Manager, ICT University of Westminster University of Wolverhampton University of York York St John University Stephen Patterson Suki Dhamu Diana Bannister Nici Cooper Sharon McKoy Michelle Blake Sarah Kennedy Dianne Watson Team Leader, ICT IT Support Manager, Information Systems and Library Development Director for Learning Technologies, School for Education Futures Assistant Director, Support, IT Second Line Support Manager, IT Head, Relationship Management Support Office Team Leader, IT Head, ICT