NSS Information Technology. Using IT to support Scotland s health

Transcription

1 NSS Information Technology Using IT to support Scotland s health

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3 Who are we? National Services Scotland Information Technology (NSS IT) has many years of experience of working in the health and care environment and a growing experience across the wider public sector. We are driven to enable our customers and partners to deliver improved health and care outcomes and to achieve value for public money. We strive to provide efficient, effective, safe and personcentred IT services. NSS IT adds value in two main ways: through its IT expertise and through its support for and provision of shared services. Our expertise in areas such as clinical and information governance is embedded across our IT services to ensure high standards and continuous quality improvement.

4 Our 7 services As part of NHS Scotland, we have a unique insight into what IT means to the health service. We understand that IT is more than just wires and boxes, it is about improving patient care. Our seven services help you through every step of developing an IT solution in the health service - from initial advice to buying or building software to managing your IT service. You choose what you need, and we will offer you a flexible service to suit your needs. 1. Architecture and consulting 2. Procurement, contract and vendor management 3. Project management

5 4. Solutions and applications 5. Accreditation and testing Gyle Square 1 South Gyle Crescent Edinburgh EH12 9EB T: Solution stewardship 7. Infrastructure

6 We advise on IT 1Architecture and consulting Got an idea? We can help bring it to life. We advise and guide customers looking to solve business problems with existing and new technology solutions. This includes defining requirements, appraising options to identify opportunities to reuse existing solutions and producing formal business cases. We offer consultancy services in specialist technical areas such as information security, web technology, network capacity planning, integration services, and many others.

7 Services include: Solution architecture ehealth consulting Business analysis and business case production Technical consulting Examples: Provision of Architecture and technical consulting for; Health and Social Integration, SPIRE, retiring ecare, and the National HEPMA cost model. Production of Business cases for: Optometry ereferrals and payments, Family Nurse Partnership IT solution, Confidentiality monitoring tool Fairwarning, and the replacement of CHI. Definition of the requirements of the CHI, Child health systems and SIRS.

8 We buy IT 2Procurement, contract and vendor management We use the combined buying power of NHS Scotland to get the best deals on technology. The savings we make can then be used to care for patients. Supporting the procurement of IT systems in NHS Scotland includes giving advice and guidance on IT procurement issues. Our Contract and Vendor Services manage the largest outsourced IT contract in the public sector in Scotland and a range of other important clinical and business-based IT services contracts. We undertake key contract administration functions to comply with NHS Scotland contractual agreements, legal requirements and best practice.

9 Services include: Procurement advice Procurement support Contract services Vendor management Examples: Patient Management Systems (PMS) procurement Business licenses procurement GP IT procurement Management of the National IT Services contract Management of Picture Archiving and Communications System (PACS) and Radiology Information System (RIS) contracts Scottish wide Area Network (SWAN) procurement for Scottish public sector

10 We deliver IT 3Project management Every ship needs a good captain. Major IT programmes of work are no different. We scope, plan and deliver PRINCE2 based projects. Working with stakeholders, we make sure the products are delivered on time, within budget and to the agreed quality. We have the depth and breadth of expertise to respond to any project. Whether it s the concept for a new national system, the upgrade of a network, or the improvement of a process, we plan, design and enable solutions.

11 Services include: Project management Examples: Emergency Care Summary National Sexual Health system (NaSH) Picture Archiving and Communications System (PACS) National theatres system National police custody project SWAN vanguard procurement project

12 We build IT 4Solutions and applications Need bespoke national software? Want a website or a database? We can develop and support systems and applications. We do this through technical IT product support services, local area and regional support services and an expert customer service desk.

13 Services include: Software development Product support Infrastructure Field support services Product implementation Middleware application support Web application management and hosting Training Examples: SCI Gateway Scottish Health on the Web (SHOW) Ensemble integration solutions Business intelligence solutions

14 We test IT 5Accreditation and testing We test and assure systems to make sure they comply with national architecture. We currently provide and maintain an evolving specification for GP system providers, the Scottish Enhanced Functionality.

15 Services include: Accreditation services Testing services Testing environment services Examples: Scottish Enhanced Functionality accreditation Managed Clinical Network (MCN) audit tool National Theatres system National HR solution testing (eess) Digital mammography solution testing

16 We manage IT 6Solution stewardship Once a system is available, we focus on managing and supporting it. This includes facilitating clinical-based governance and managing change and release cycles. We also assure the agreed level of service, manage support capacity and costs, and handle any problems.

17 Services include: Solution stewardship Examples: Scottish Wide Area Networking (SWAN) NHSmail SCI Store Picture Archiving and Communications System Child Health Systems National Screening Systems Emergency Care Summary/ Key Information Summary

18 We support IT Infrastructure service We provide the foundation that IT is built upon. From housing computers and storing data, through digital communications, to end user access we ensure that the right infrastructure is available at the right time in the right place. We optimize the effectiveness of the infrastructure through standard processes and automation.

19 Services include: Service desk Server hosting Local networking Firewall administration Storage Data base administration End user access Virtual Desktop Server virtulisation Resource management Examples: HIS telephony HS hosting NSS Virtual Desktop DBA service for SNBTS NSS, Blood, Tissue and Cells Service desk for NHS Staff Survey

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