Roles & Grades Rate Cards and Applicable SFIA Skills
|
|
|
- Tamsin Harrison
- 8 years ago
- Views:
Transcription
1 Roles & s Rate Cards and Applicable
2 Consultant Day Rate Card Consultant Day Rate Lead Senior Junior 0.00 CLAS Consultant and Competencies Lead CLAS Consultant Lead CLAS Consultant IT Governance Business Risk Management Continuity Management Escalation Management. Deal Advance Support CLAS & Systems Accreditation Data Management Methods & Tools Project Management Requirements Definition & Management - Stakeholder Relationship Management - Data -. Leadership 8. Security Architecture 9. Security Implementation 10. Security Intelligence Systems - Service Acceptance Configuration Management 3- Asset Management - Change Management - Service Desk & Incident Management - 01
3 CLAS Consultant and Competencies Senior CLAS Consultant Senior CLAS Consultant IT Governance Business Risk Management Continuity Management Escalation Management. Deal Advance Support CLAS & Systems Accreditation Data Management Methods & Tools Project Management Requirements Definition & Management 2-3 Stakeholder Relationship Management - Data 2-3. Leadership 8. Security Architecture 9. Security Implementation 10. Security Intelligence Service Acceptance Configuration Management 2 Asset Management Change Management 2-3 Service Desk & Incident Management 3-02
4 Security Consultant and Competencies Lead Security Consultant Lead Security Consultant IT Governance Business Risk Management Continuity Management Escalation Management. Deal Advance Support ISO 2001 Implementation Data Management Methods & Tools Project Management Requirements Definition & Management - Stakeholder Relationship Management - Data -. Leadership 8. Security Architecture 9. Security Implementation 10. Security Intelligence Systems - Service Acceptance Configuration Management 3- Asset Management - Change Management - Service Desk & Incident Management - 03
5 Security Consultant and Competencies Senior Security Consultant Senior Security Consultant IT Governance Business Risk Management Continuity Management. Escalation Management. Deal Advance Support ISO 2001 Implementation Data Management Methods & Tools Project Management Requirements Definition & Management 3 Stakeholder Relationship Management Data 2-3. Leadership 8. Security Architecture 9. Security Implementation 10. Security Intelligence Configuration Management 2 Asset Management Change Management 2-3 Service Desk & Incident Management 3 Change Management - Service Desk & Incident Management - 0
6 Security Consultant and Competencies Junior Security Consultant Junior Security Consultant Business Risk Management Requirements Definition & Management Stakeholder Relationship Management Configuration Management Escalation Management. Deal Advance Support. Leadership ISO 2001 Implementation Service Desk & Incident Management Security Architecture 9. Security Implementation 10. Security Intelligence 0
7 Business Process/Analyst Consultant & Competencies Lead BP/BA Consultant Lead BP/BA Consultant Information Management Information Business Process Improvement Enterprise & Business Architecture Development Sustainability Management for IT -. Escalation Management. Deal Advance Support Secure Business Process Data Management Methods & Tools. Leadership Business - Requirements Definition & Management - Business Process Testing Change Implementation Planning & Management Organisation & Implementation Benefits Management Business Modelling Sustainability Assessment Stakeholder Relationship Management - Data - Information Content Authoring Asset Management - 0
8 Business Process/Analyst Consultant & Competencies Senior BP/BA Consultant Senior BP/BA Consultant Information Management Information Business Process Improvement Enterprise & Business Architecture Development Data Management - -. Escalation Management. Deal Advance Support Secure Business Process Methods & Tools Business. Leadership Requirements Definition & Management 3- Business Process Testing Organisation & Implementation Benefits Management Business Modelling - Sustainability Assessment - Stakeholder Relationship Management - Data 2-3 Information Content Authoring 3- Asset Management Information Content Authoring Asset Management - 0
9 Business Process/Analyst Consultant & Competencies Junior BP/BA Consultant Junior BP/BA Consultant Information Management Information Business Process Improvement Enterprise & Business Architecture Development Data Management 3. Escalation Management. Deal Advance Support Secure Business Process Methods & Tools Business 3. Leadership Requirements Definition & Management 2 Business Process Testing Business Modelling 2-3 Data 2 Information Content Authoring
10 Technical Architect & Competencies Lead Technical Architect Lead Technical Architect Technical Specialism Innovation Emerging Technology Monitoring -. Escalation Management. Deal Advance Support ISO 2001 Implementation Continuity Management Methods & Tools Project Management Requirements Definition & Management - Stakeholder Relationship Management Systems Development Management. Leadership 8. Security Architecture 9. Security Implementation 10. Security Intelligence Systems Network Information Content Authoring - Testing - Systems Integration - Porting / Software Integration - Systems Installation / Decommissioning - Capacity Management Availability Management Service Acceptance Configuration Management Change Management - Release & Deployment Security Administration Storage Management Procurement - Technology Audit - 09
11 Technical Architect & Competencies Senior Technical Architect Senior Technical Architect Technical Specialism Innovation Emerging Technology Monitoring 3. Escalation Management. Deal Advance Support ISO 2001 Implementation Methods & Tools Project Management Requirements Definition & Management 3- Stakeholder Relationship Management - Systems Development Management Systems 3-. Leadership 8. Security Architecture 9. Security Implementation 10. Security Intelligence Network Information Content Authoring 3- Testing 3- Systems Integration 3- Porting / Software Integration 3- Systems Installation / Decommissioning 3 Availability Management Service Acceptance Configuration Management 3- Change Management 3- Release & Deployment 3 Security Administration 3 Storage Management 3 Procurement Technology Audit 10
12 Technical Architect & Competencies Junior Technical Architect Junior Technical Architect Technical Specialism Emerging Technology Monitoring Requirements Definition & Management Stakeholder Relationship Management 3 2. Escalation Management. Deal Advance Support ISO 2001 Implementation Systems Development Management Systems 2 Information Content Authoring 1-2 Testing 1-2 Systems Integration 2 Systems Installation / Decommissioning 1-2. Leadership 8. Security Architecture 9. Security Implementation 10. Security Intelligence Configuration Management 2 Change Management 2 Storage Management 3 11
13 Solutions Architect Roles & Responsibilities Lead Solutions Architect Lead Solutions Architect Information Management Information Systems Coordination Information Research. Escalation Management. Deal Advance Support Secure Business Process Innovation Business Process Improvement. Leadership Enterprise & Business Architecture Development Emerging Technology Monitoring Solution Architecture Methods & Tools Project Management Portfolio, programme and project support Business Requirements Definition & Management Stakeholder Relationship Management Information Content Authoring User Experience Ergonomic 3 User Experience Evaluation 3 Systems Integration Capacity Management Availability Management Procurement - Suppler Relationship Management - Contract Management Sales Support - 12
14 Solutions Architect Roles & Responsibilities Senior Solutions Architect Senior Solutions Architect Information Management Information Systems Coordination Information Research 3 3. Escalation Management. Deal Advance Support Secure Business Process Innovation Enterprise & Business Architecture Development. Leadership Emerging Technology Monitoring Solution Architecture - Project Management Business 3- Requirements Definition & Management - Stakeholder Relationship Management - Systems 3- Information Content Authoring - User Experience 3 Ergonomic 3 User Experience Evaluation 2-3 Systems Integration 2-3 Capacity Management Availability Management Procurement - Suppler Relationship Management 3- Contract Management Sales Support
15 Solutions Architect Roles & Responsibilities Junior Solutions Architect Junior Solutions Architect Research Innovation Enterprise & Business Architecture Development Emerging Technology Monitoring Solution Architecture 3. Escalation Management. Deal Advance Support Secure Business Process Portfolio, programme and project support 2 Requirements Definition & Management 2-3. Leadership Stakeholder Relationship Management Information Content Authoring 2-3 Systems Integration 2 Procurement Suppler Relationship Management 2 Sales Support 1 1
16 Research & Development Consultant Senior R&D Consultant Senior R&D Consultant Research Innovation Emerging Technology Monitoring Methods & Tools 3. Escalation Management. Leadership 1
17 Research & Development Consultant Junior R&D Consultant Junior R&D Consultant Research Emerging Technology Monitoring Methods & Tools 3-. Escalation Management. Leadership 1
18 Project Manager & Competencies Lead Project Manager Lead Project Manager Business Risk Management Portfolio Management Programme Management Project Management Requirements Definition & Management Change Implementation Planning & Management Stakeholder Relationship Management -. Escalation Management. Deal Advance Support. Leadership ISO 2001 Implementation Secure Business Process Learning & Development Management Learning & Development Assessment Resourcing Professional Development Systems Development Management IT Management Financial Management for IT Service Level Management Service Acceptance Release & Deployment - Procurement - Supplier Relationship Management - Contract Management Selling Account Management Sales Support - Client Services Management - 1
19 Project Manager & Competencies Senior Project Manager Senior Project Manager Business Risk Management Portfolio Management Programme Management Project Management Requirements Definition & Management Change Implementation Planning & Management Stakeholder Relationship Management Escalation Management. Deal Advance Support. Leadership ISO 2001 Implementation Secure Business Process Learning & Development Management - Learning & Development Assessment - Resourcing Professional Development Systems Development Management IT Management Financial Management for IT Service Level Management 3- Service Acceptance Release & Deployment 3- Procurement Supplier Relationship Management - Contract Management Selling Account Management Sales Support 2-3 Client Services Management 18
20 Project Manager & Competencies Junior Project Manager Junior Project Manager Portfolio Management Project Management Requirements Definition & Management Stakeholder Relationship Management Learning & Development Management Learning & Development Assessment Professional Development Escalation Management. Deal Advance Support. Leadership ISO 2001 Implementation Secure Business Process Financial Management for IT Service Level Management 2 Service Acceptance Release & Deployment 3 Procurement Supplier Relationship Management - Contract Management Sales Support 1 Client Services Management 3 19
ITIL Service Lifecycle Stream
ITIL Lifecycle Stream Syllabus at a Glance Strategy Design Transition Operation Continual Improvement Introduction to service strategy Introduction to service design Introduction to service transition
UK Permanent Salary Index - 2015
1 SYSTEM INTEGRATORS & CONSULTANCIES Job Title Guidelines 8 9 2010 2011 2012 2013 2014 Information & Risk IT Officer Project & Risk Consultant Analyst Part of a team in a large organisation responsible
1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects
1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects b) The path to Service Delivery and Service Support for efficient and effective
Customer Hosted Service Description and Service Level
Customer Hosted Service Description and Service Level Customer Hosted service description and service level Copyright Egton Medical Information Systems Limited 2014 Controlled Document Version 8: 1 November
Validating Enterprise Systems: A Practical Guide
Table of Contents Validating Enterprise Systems: A Practical Guide Foreword 1 Introduction The Need for Guidance on Compliant Enterprise Systems What is an Enterprise System The Need to Validate Enterprise
ITIL. Lifecycle. www.alctraining.com.my. ITIL Intermediate: Continual Service Improvement. Service Strategy. Service Design. Service Transition
Take your ITIL skills to the next level ITIL Lifecycle ITIL Intermediate: Part of the complete ITIL Education Program Advance your career Add value to your organisation Gain credits towards ITIL Expert
Growth Through Excellence
Growth Through Excellence Public/Private Cloud Services Service Definition Document G- Cloud 5 REFERENCE NUMBER RM1557v Table of Contents Table of Contents... 3 Executive Summary... 4 About the Company...
Free ITIL v.3. Foundation. Exam Sample Paper 1. You have 1 hour to complete all 40 Questions. You must get 26 or more correct to pass
Free ITIL v.3. Foundation Exam Sample Paper 1 You have 1 hour to complete all 40 Questions You must get 26 or more correct to pass Compliments of Advance ITSM www.advanceitsm.com 1. What is the main reason
How to Make RAM Part of the Business Process
How to Make RAM Part of the Business Process 14th Transport Sector Coordinating Committee (TSCC) Meeting of the Central Asia Regional Economic Cooperation Program 27-30 April 2015 Ulaanbaatar, Mongolia
Job Description. Job Title: Network Services Manager. Department: INFORMATION TECHNOLOGY MAIN PURPOSE OF JOB: MAIN DUTIES AND RESPONSIBILITIES:
Job Description Job Title: Network Services Manager Department: INFORMATION TECHNOLOGY Responsible to: ICT/IS Manager Number of people directly managed: No direct permanent HHL reports: - Supervision of
ANNEXURE A. Service Categories and Descriptions 1. IT Management
Service Categories and Descriptions 1. IT Management The ICT Management Services portfolio consists of services traditionally related to the technical or functional governance of an ICT domain, but with
ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting
ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting Date November 2011 Company UXC Consulting Version Version 1.5 Contact info@uxcconsulting.com.au http://www.uxcconsulting.com.au This summary
Criticism of Implementation of ITSM & ISO20000 in IT Banking Industry. Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3
Criticism of Implementation of ITSM & ISO20000 in IT Banking Industry Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3 Outline What is IT Service Management What is ISO 20000 Step by step implementation
The ITIL Foundation Examination
The ITIL Foundation Examination Sample Paper B, version 5.0 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. All answers are to be marked on the answer grid provided. 3. You have
Free ITIL v.3. Foundation. Exam Sample Paper 3. You have 1 hour to complete all 40 Questions. You must get 26 or more correct to pass
Free ITIL v.3. Foundation Exam Sample Paper 3 You have 1 hour to complete all 40 Questions You must get 26 or more correct to pass Compliments of Advance ITSM www.advanceitsm.com 1 A Service Level Package
Practitioner Certificate Software Asset Management Syllabus. Version 2.0
Practitioner Certificate Software Asset Management Syllabus Version 2.0 June 2010 Practitioner Certificate in Software Asset Management The ISEB Practitioner Certificate in Software Asset Management (SAM)
1. Verzeichnis der ITIL V3 Service Strategy Prozesse
1. Verzeichnis der ITIL V3 Service Strategy Prozesse Service Strategy Service Portfolio Financial Conception of IT Strategy IT Financial Organization Maintenance of the Service Portfolio IT Budgeting Demand
A Managed Storage Service on a Hybrid Cloud
A Managed Storage on a Hybrid Cloud Business Context Sustainability Improve procurement & contract management Embrace and optimise advances in technology Environmental improvement & carbon reduction Global
The Future of Best Practices in IT Service Management - ITIL Version 3 Explained
The Future of Best Practices in IT Service Management - ITIL Version 3 Explained Reg Harbeck CA Monday, August 13, 2007 Session 1455 ITIL V3: The Processes Governance Processes: Service Measurement Service
Introduction to ITIL for Project Managers
CSC NORTH AMERICAN PUBLIC SECTOR Introduction to ITIL for Project Managers May Chantilly Luncheon Linda Budiman, PMP ITILv2 & ITILv3 Process Architect ITIL Service Manager, CobiT certified 5/13/2008 8:08:45
GSA Schedule 70 Rates: September 2005 December 2006
GSA Schedule 70 Rates: September 2005 December 2006 Associate E-Commerce Engineer $102.26 $96.64 Associate Reengineering Specialist $128.85 $123.23 Business Analyst $86.92 $81.30 Consultant I $57.20 $55.00
ICT Competency Profiles framework Job Stream Descriptions
ICT Competency Profiles framework Job Stream Descriptions Cluster: Software Products Analysis Design: In the field of analysis, you apply investigative skills to business, technical or organizational problems
Appendix A-2 Generic Job Titles for respective categories
Appendix A-2 for respective categories A2.1 Job Category Software Engineering/Software Development Competency Level Master 1. Participate in the strategic management of software development. 2. Provide
INTRODUCTION TO ISO 9001 REVISION - COMMITTEE DRAFT
INTRODUCTION TO ISO 9001 REVISION - COMMITTEE DRAFT AGENDA Introduction Annex SL Changes to ISO 9001 Future Development How SGS can support you 2 INTRODUCTION ISO 9001 Revision Committee Draft Issued 2013
WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101
WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101 Prepared by: Phillip Bailey, Service Management Consultant Steve Ingall, Head of Service Management Consultancy 60 Lombard Street London EC3V 9EA
STL Microsoft SharePoint Consulting and Support Services
STL Microsoft SharePoint Consulting and Support Services STL Technologies Equis House Eastern Way Bury St Edmunds Suffolk IP32 7AB Service Description and Pricing Specialist Cloud Services www.stl.co.uk
ITIL Foundation. 182, Broadway, Newmarket, Auckland English, Entry Level IT Professionals. Language(s): Corporate Short Course
ITIL Foundation Length: Location: Language(s): Audience(s): Level: Vendor: Type: Delivery Method: 5 Days 182, Broadway, Newmarket, Auckland English, Entry Level IT Professionals Beginner ITIL Corporate
allchoice We are XMA. Empowering employee device choice within the workplace
allchoice Empowering employee device choice within the workplace We are XMA. We are XMA. We deliver innovative IT solutions that enhance how people learn, teach, govern, deliver healthcare and do business.
Mobile Health Worker. BT Mobile Worker. Service Description. Page 1
BT Mobile Worker Service Description Page 1 1. Introduction BT has been involved in supporting a mobile workforce for the last 10 years and has delivered this service and support to over 30,000 field based
ISO/IEC 20000 Part 1 the next edition. Lynda Cooper project editor for ISO20000 part 1
ISO/IEC 20000 Part 1 the next edition Lynda Cooper project editor for ISO20000 part 1 Agenda The ISO20000 series Why has it changed Changes ITIL3 impact New requirements Changed requirements How to prepare
ICT Category Sub Category Description Architecture and Design
A A01 Architecture and Design Architecture and Design Enterprise & Business Architecture A02 Architecture and Design Information Architecture A03 Architecture and Design Solution Architecture B Benchmarking
ITIL V3 Foundation Certification - Sample Exam 1
ITIL V3 Foundation Certification - Sample Exam 1 The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of
The ITIL Foundation Examination
The ITIL Foundation Examination Sample Paper B, version 4.0 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. All answers are to be marked on the answer grid provided. 3. You have
G-Cloud Service Definition Lotus Notes to Microsoft SharePoint Migration Discovery Service
G-Cloud Service Definition Lotus Notes to Microsoft SharePoint Migration Discovery Service Lotus Notes to Microsoft SharePoint Migration Discovery Service This service provides an opportunity to review
Mahler Consulting Problem Solved, Smart Solutions for your Business
Mahler Consulting Problem Solved, Smart Solutions for your Business Cloud Service Desk Management Service Mahler Services Mahler Consulting Service Definition Document P a g e 0 Index Page Table of Contents
ITIL's IT Service Lifecycle - The Five New Silos of IT
The workable, practical guide to Do IT Yourself Vol. 4.01 January 1, 2008 ITIL's IT Service Lifecycle - The Five New Silos of IT By Rick Lemieux In my last article I spoke about IT s evolution from its
G-Cloud Service Definition. Atos SI Oracle CRM and CX Services
G-Cloud Service Definition Atos SI Oracle CRM and CX Services Atos SI Oracle CRM and CX Services SCS Atos provides a range of expert Customer Relationship Management (CRM) and Customer Experience (CX)
The ITIL v.3. Foundation Examination
The ITIL v.3. Foundation Examination ITIL v. 3 Foundation Examination: Sample Paper 3, version 3.0 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. There are no trick questions.
The ITIL v.3 Foundation Examination
The ITIL v.3 Foundation Examination ITIL v. 3 Foundation Examination: Sample Paper B, version 3.1 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. There are no trick questions.
IBM G-Cloud Application Systems Management as a Service
IBM G-Cloud Application Systems Management as a Service Service Definition 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business Services and provides a Systems Management
{Add company name} {Add geographical location} {Add/edit as required} Programme manager. {Add local information}
Job Description Portfolio or Programme Manager Organisation: Location: Reports to: Supervises: Working conditions: Last updated: {Add company name} {Add geographical location} {Add/edit as required} Programme
Association for Project Management Business Management System
Association for Project Management Business Management System December 2012 2 Association for Project Management About APM Formed in 1972, the Association for Project Management (APM) is committed to developing
Contract management roles and responsibilities
Contract management roles and responsibilities This White Paper describes the formal arrangements for managing the relationship with the provider through a demand and supply organization. This is a governance
CONTENTS. List of Tables List of Figures
Prelims 13/3/06 9:11 pm Page iii CONTENTS List of Tables List of Figures ix xi 1 Introduction 1 1.1 The Need for Guidance on ERP System Validation 1 1.2 The Need to Validate ERP Systems 3 1.3 The ERP Implementation
Free ITIL v.3. Foundation. Exam Sample Paper 4. You have 1 hour to complete all 40 Questions. You must get 26 or more correct to pass
Free ITIL v.3. Foundation Exam Sample Paper 4 You have 1 hour to complete all 40 Questions You must get 26 or more correct to pass Compliments of Advance ITSM www.advanceitsm.com 1 A Service is not very
ITIL v3 Qualification Scheme
ITIL v3 Qualification Scheme ITIL Version 3 Qualification Scheme diagram Key for the Intermediate modules: Lifecycle modules SS Service Strategy SD Service Delivery ST Service Transition SO Service Operation
Roles, Activities and Relationships
and in COBIT 5 Objective: Value Creation Benefits Realisation Risk Resource Enablers Scope Roles, Activities and Relationships Source: COBIT 5, figure 8 Key Roles, Activities and Relationships Roles, Activities
Securing and Auditing Cloud Computing. Jason Alexander Chief Information Security Officer
Securing and Auditing Cloud Computing Jason Alexander Chief Information Security Officer What is Cloud Computing A model for enabling convenient, on-demand network access to a shared pool of configurable
How To Compare Itil To Togaf
ITSM vs EA KAOS ITSM vs EA SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING IT service - ITIL 3 Lifecycle approach Service
Roles within ITIL V3. Contents
Roles within ITIL V3 Roles are employed in order to define responsibilities. In particular, they are used to assign Process Owners to the various ITIL V3 processes, and to illustrate responsibilities for
Human Resources and Organisational Development. Job No. (Office Use)
ROLE PROFILE Human Resources and Organisational Development Role Profile Job Title Head of Business and Technical Architecture Job No. (Office Use) F27 Grade (Office Use) Directorate Transformation and
Which statement about Emergency Change Advisory Board (ECAB) is CORRECT?
ITIL Foundation mock exam 4 1. Which of the following is NOT a purpose of Service Transition? A) To ensure that a service can be managed, operated and supported B) To provide training and certification
FINRMFS9 Facilitate Business Continuity Planning and disaster recovery for a financial services organisation
Facilitate Business Continuity Planning and disaster recovery for a Overview This unit is suitable for those working in risk management roles who have responsibility for facilitating business continuity
How to set up a CSIRT in an ITIL driven organization. Christian Proschinger Raiffeisen Informatik GmbH
How to set up a CSIRT in an ITIL driven organization Christian Proschinger Raiffeisen Informatik GmbH Introduction R-IT CERT Idea Introduction to ITIL Example Vulnerability Management Lessons Learned Raiffeisen
ICT and Information Security Resources
Methods GCloud Service Definition ICT and Information Security Resources HEAD OFFICE: 125 Shaftesbury Avenue, London WC2H 8AD Scottish Office: Exchange Place 2, 5 Semple Street, Edinburgh, EH3 8BL t: +44
SERVICES PRICE LIST - COMMERCIAL Sysorex Government Services, Inc.
SERVICES - COMMERCIAL Sysorex Government Services, Inc. ITEM NUMBER LABOR TYPE DESCRIPTION PT00201 PT00202 Junior System Staff System equivalent working knowledge of System ing $ 109.63 experience or equivalent,
The ITIL Foundation Examination
The ITIL Foundation Examination Sample Paper A, version 5.1 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. All answers are to be marked on the answer grid provided. 3. You have
Information Security Management System (ISMS) Policy
Information Security Management System (ISMS) Policy April 2015 Version 1.0 Version History Version Date Detail Author 0.1 18/02/2015 First draft Andy Turton 0.2 20/02/2015 Updated following feedback from
Jenny Obee, Head of Information Management jenny.obee@barnet.gov.uk, Tel: 020 8359 4859. Micailah Fleming, IT Director micailah.fleming@capita.co.
Performance and Contract Management Committee 7 January 2016 Title Report of Wards Status ICT Operations ITIL Methodology Assessment Chief Operating Officer All Public Urgent Key No No Enclosures None
STL Microsoft Dynamics CRM Consulting and Support Services
STL Microsoft Dynamics CRM Consulting and Support Services STL Technologies Equis House Eastern Way Bury St Edmunds Suffolk IP32 7AB Service Description and Pricing Specialist Cloud Services www.stl.co.uk
iso20000templates.com
iso20000templates.com Public IT Limited 2011 IT Service Policy Document Ref. ITSM01001 Version: 1.0 Draft 1 Document Author: Document Owner: V 1.0 Draft 1 Page 1 of 11 Revision History Version Date RFC
Briefing Paper ITIL Organisation Structure Guidance from CEC Europe, based upon extensive practical experience, on how ITIL processes could be mapped onto an organisational structure CEC Europe Limited
Enterprise Architecture Service
Service Service Definition Government Procurement Service - G-Cloud III Services - Q-LOT4-13 February 2013 Contact: GCloud@sapient.com Service Contents Contents 01 Executive Summary...3 02 Service...4
1 Why should monitoring and measuring be used when trying to improve services?
1 Why should monitoring and measuring be used when trying to improve services? a) To validate, direct, justify and intervene b) To validate, measure, monitor and change c) To validate, plan, act and improve
The ITIL Foundation Examination
The ITIL Foundation Examination Sample Paper A, version 4.1 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. All answers are to be marked on the answer grid provided. 3. You have
ITIL Foundation Exam Study Guide
Brochure More information from http://www.researchandmarkets.com/reports/2246184/ ITIL Foundation Exam Study Guide Description: Everything you need to prepare for the ITIL exam Accredited to 2011 syllabus
February 2015 Issue No: 5.2. CESG Certification for IA Professionals
February 2015 Issue No: 5.2 CESG Certification for IA Professionals Issue No: 5.2 February 2015 The copyright of this document is reserved and vested in the Crown. This document may not be reproduced or
Code of Practice for Cyber Security in the Built Environment
Brochure More information from http://www.researchandmarkets.com/reports/3085299/ Code of Practice for Cyber Security in the Built Environment Description: This code of practice explains why and how cyber
Qualifications & certifications
Given the popularity of SFIA around the world, it is natural that awarding bodies like to promote their products by showing which SFIA skills relate to the qualifications and certifications that they award.
ISO/IEC 20000 ITIL Service Management V.2 V s V.3 Project ACE Andy Evans Programme Director and Strategic Programme Advisor
ISO/IEC 20000 ITIL Service Management V.2 V s V.3 Project ACE Andy Evans Programme Director and Strategic Programme Advisor Introduction Andy Evans 7 years with the Global Brand Leader in IT Service Management
Introductory Certificate. The APM Project Fundamentals Qualification
The syllabus provides a summary of the coverage of the qualification, the details are then found in the learning outcomes and assessment criteria. Both the syllabus and the learning outcomes and assessment
Telstra Service Management Framework. Your assurance of first-class network support
Telstra Service Framework Your assurance of first-class network support The Service Framework delivers comprehensive, integrated support Service Frame work SERVICE IMPROVEMENT & REPORTING Performance &
Kevin Holland Public Sector Service Management Consultant @ITILspecialist. All copyrights acknowledged
Kevin Holland Public Sector Service Management Consultant @ITILspecialist All copyrights acknowledged My credentials 9.5 years as a Service Management Specialist for the in house Service Integrator of
How To Become An Information Technology Consultant
Developing Tomorrow s Workforce Today Information and Communications Technology Council Conseil des technologies de l information et des communications Highlights of the ICT Competency Profiles framework
The ITIL Foundation Examination Sample Paper A, version 5.1
The ITIL Foundation Examination Sample Paper A, version 51 Multiple Choice Instructions 1 All 40 questions should be attempted 2 All answers are to be marked on the answer grid provided 3 You have 60 minutes
MANAGING OTT MESSAGING SERVICES FOR A GLOBAL TELECOM PROVIDER
MANAGING OTT MESSAGING SERVICES FOR A GLOBAL TELECOM PROVIDER Sytel Reply was commissioned by a client (a large global telecom operator) to provide quality Service Assurance. Over a period of 12 months,
g-cloud Service Description
g-cloud Service Description Business Continuity 4090 Triad Group Plc Huxley House, Weyside Park Catteshall Lane, Godalming, GU7 1XE t: +44 (0)1908 278450 w: www.triad.co.uk e: damien.heffernan@triad.co.uk
IT Management Software Lifecycle Portfolio Überblick und Einordnung
HP OpenView, Mercury und Peregrine Anwendertreffen Stuttgart, 12. Juni 2007 IT Software Lifecycle Portfolio Überblick und Einordnung Thomas Nebe, Infonomics-Consulting thomas.nebe@infonomics-consulting.com
Integrated windows authentication for customers based on Probation GSI network
Product Overview Victims Tracker (VT) is a software application, which was developed by London Probation Trust (LPT) to effectively manage the engagement / contact with victims of crime and the management
Terms of Reference for an IT Audit of
National Maritime Safety Authority (NMSA) TASK DESCRIPTION PROJECT/TASK TITLE: EXECUTING AGENT: IMPLEMENTING AGENT: PROJECT SPONSOR: PROJECT LOCATION: To engage a professional and qualified IT Auditor
SC7-ISO20000 Alignment issues Aligning ITIL to existing ISO JTC1- SC7 Software Engineering Standards
SC7-ISO20000 Alignment issues Aligning ITIL to existing ISO JTC1- SC7 Software Engineering Standards Dr. A.April ETS University Table of Contents Objectives Audience Current clash An ITIL overview ISO
BCS Specialist Certificate in Service Desk & Incident Management Syllabus
BCS Specialist Certificate in Service Desk & Incident Management Syllabus Version 1.8 March 2015 BCS Specialist Certificate in Service Desk & Incident Management Syllabus Contents Change History... 2 Rationale...
ITIL V3 Sample Questions Page 1 of 15 Sample ITIL version 3 Foundation Examination. Instructions
Page 1 of 15 Sample ITIL version 3 Foundation Examination Instructions 40 questions should be attempted. There are no trick questions. You have 60 minutes to complete this paper. Candidates sitting the
Shmeisani: Al-Hussary Street Anshasi Sq P.O. Box 940314 Amman 11194 Jordan Telephone: +962-65007335
itil.org Service Management Essentials ITIL V3 Study Guide v1.0.0 Shmeisani: Al-Hussary Street Anshasi Sq P.O. Box 940314 Amman 11194 Jordan Telephone: +962-65007335 Fax: +962-65007300 Email: info@saadehgroup.com
REASONS TO CHOOSE G3G
REASONS TO CHOOSE GG TOP REASONS TO CHOOSE SAP FROM GG SAP is a proven product with a history of innovation Turn information into actionable insight A complete integrated solution Out of a single Box We
Chapter 2 INDUSTRIAL BUYING BEHAVIOUR: DECISION MAKING IN PURCHASING
Chapter 1 THE ROLE OF PURCHASING IN THE VALUE CHAIN The role and importance of the purchasing and supply function in the value chain. The difference between concepts such as ordering, buying, purchasing,
Director Global IT Service Delivery Information Services
Director Global IT Service Delivery Information Services Reporting to: Chief Information Officer Salary: Competitive package Job Family and level: 7 Contract Status: Permanent Hours of Work: Full time
Manchester City Council Role Profile. Enterprise Architect, Grade 12
Key Role Descriptors: Manchester City Council Role Profile Enterprise Architect, Grade 12 ICT Service, Corporate Core Directorate Reports to: Head of Enterprise Architecture Job Family: Technical This
Job Description Infrastructure Consultant (SharePoint / SQL)
Job Description Infrastructure Consultant (SharePoint / SQL) Job Element Detail Job Title Consultant Infrastructure Consultant (SharePoint / SQL) Reporting To Simon Betteridge Technical Director Department/Location
G-Cloud Service Definition. Atos SharePoint Development Service
G-Cloud Service Definition Atos SharePoint Development Service SharePoint Development Services SCS A comprehensive electronic document and records management, collaboration or web content management solution
G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services
G-Cloud 7 Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to
PERFORMANCE MANAGEMENT
PERFORMANCE MANAGEMENT integrated software solutions 01 EXECUTIVE SUMMARY SOLUTION OVERVIEW Concerto provides a secure, web-based solution incorporating complete project and programme performance management
ISEB MANAGER S CERTIFICATE IN ITIL INFRASTRUCTURE MANAGEMENT. Guidelines for candidates who are taking the ICT Infrastructure Examination
ISEB MANAGER S CERTIFICATE IN ITIL INFRASTRUCTURE MANAGEMENT Guidelines for candidates who are taking the ICT Infrastructure Examination This qualification is based on ITIL Infrastructure Management as
BCS Specialist Certificate in Business Relationship Management Syllabus. Version 1.9 March 2015
BCS Specialist Certificate in Business Relationship Management Syllabus Version 1.9 March 2015 BCS Specialist Certificate in Business Relationship Management Syllabus Contents Change History... 2 Rationale...
Sarbanes Oxley Act Statement of Ability. An AdRem Software White Paper
Sarbanes Oxley Act Statement of Ability An AdRem Software White Paper 2009 AdRem Software, Inc. This document is written by AdRem Software and represents the views and opinions of AdRem Software regarding
We are Passionate about Total Security Management Architecture & Infrastructure Optimisation Review
We are Passionate about Total Security Management Architecture & Infrastructure Optimisation Review The security threat landscape is constantly changing and it is important to periodically review a business
500 Creek View Road Newark, DE 19808. LearningServices@compaid.com www.compaid.com/learningservices. ITIL Foundation Training Business Case
500 Creek View Road Newark, DE 19808 LearningServices@compaid.com www.compaid.com/learningservices ITIL Foundation Training Business Case BUSINESS CASE WHAT IS ITIL? ITIL is the most widely used and successful
G-Cloud 7 Service Description Document. Third Party Services. Zendesk Licences 1. Zendesk Services (Consulting) 2. Nexus Pro Licences & Services 3
CONTENTS Zendesk Licences 1 Zendesk Services (Consulting) 2 Nexus Pro Licences & Services 3 GlobalTester Licences & Services 4 Service Clarity 5 Copyright Clearvision-CM 2015 0 ZENDESK LICENCES (HOSTED)