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1 Personal Productivity Suite 2.2 Version: 1.04 Nortel Networks Corporation Release Notes JULY 15, 2003 Note: Microsoft and Windows are registered trademarks of Microsoft Corporation. Abstract ============ This set of release notes describes product components and known problems. To install this product, run setup.exe and follow the instructions that appear on the PC display. Installation Documentation ============================== Please see the Installation booklet found at the front of the CD case for information on PC system requirements and installation. Overview ============ Version Identification This release of Personal Productivity Suite is officially named Norstar Personal Productivity Suite 2.2. The unique version identifiers for the various components are listed below. Content Norstar TAPI Service Provider ( TSP ) 4.3 with documentation. ( version A ) - CTA bit driver with documentation. ( version A ) - CTA 150i 32-bit driver with documentation. ( version A ) - CTA 160i 32-bit driver with documentation. ( version A ) - CTA bit driver with documentation. ( version A ) - CTA 500dm 32-bit driver with documentation. ( version A ) - Personal Call Manager ( PCM ) with documentation. ( version ) - Norstar TSP Microsoft TAPI 2.1 for Windows 95 - Microsoft NT 4 Service Pack 4 - Adobe Acrobat Reader 4.0 ( English )

2 - Adobe Acrobat Reader 5.01 ( French ) - Adobe Acrobat Reader 3.01 ( Spanish ) The following list summarizes the TAPI capabilities in this release: - First Party Call Control - Third Party Call Control - Remote TAPI Service Provider Support on NT Server - Limited Phone Device Control - Capabillity of providing the Original Called Number to an application in case of rerouted calls (only on MICS5.0 or greater KSUs) Platform Requirements ========================= Computer Hardware/Software Operating System: * Microsoft Windows 95 Microsoft Windows 98 Microsoft Windows NT Workstation 4.0 Microsoft Windows NT Server 4.0 Microsoft Windows 2000 Microsoft Windows Me Microsoft Windows XP * - requires Microsoft TAPI 2.1 for Microsoft Windows 95. Note: Installing Windows NT 4.0 Service Pack 4.0 on Windows NT Server systems corrects a number of problems experienced with the use of Remote Clients. Service Pack 4(or greater) is required on Windows NT Workstation and Server for proper operation of TSP 4.3 Service Pack 4 is provided on the CD under directory "nt4sp4". Due to export restrictions, only the 40-bit encryption Service Pack is provided.if you require the 128-bit encryption version of the Service Pack, it and the 40-bit encryption Service Pack can be found on Microsoft's Web site at Switch Software All NA KSUs between DR5 and MICS 6.0 PC-to-KSU Connection Device The TAPI Service Provider ( TSP ) requires one of the following devices for communication between the PC and the KSU: CTA 100 CTA 150i CTA 160i CTA 200 CTA 500dm

3 Restrictions and Limitations ================================ - This product supports only voice calls. - This product cannot control a priority call from a TAPI application. CTA200 Requirements ======================= - CTA 200 connected to serial port is supported on all OS's. If you are using a serial port connection, you should also install CTA100 device driver. - CTA 200 connected to USB port works best with Windows '98 Second Edition(or greater). USB mode of connection to CTA 200 is not supported on Windows 2000/Me. Windows '98 Second Edition (also called OSR1) contains fixes for USB hub support in Windows '98 Original Edition. System crashes may occur when the CTA200 is used with USB Hubs and Windows '98 Original Edition. Windows '98 Second Edition is available as a Service Pack and can be obtained as free download from Microsoft's web site. It can also be obtained from Microsoft on CD-ROM for a fee (summer '99). - Works best with newer PC-BIOS versions Some PC-BIOS versions can cause system crashes due to incompatible operation between USB and BIOS features, especially power save features. It is therefore recommended that PC-BIOS be upgraded to the newest version. PC-BIOS updates are normally made available on your PC manufacturer's web site. - Ensure that USB is turned ON in the computer's BIOS. CTA160i Requirements ======================== - CTA160i is supported on Windows 95/98/NT/2000/XP/ME Operating Systems. Known Service Provider Problems =================================== - A LINEDEVSTATE_CAPSCHANGE message will be generated if any Norstar set used by TAPI is reconfigured. The TSP requires that all applications stop using the set for the changes to be recognized by the TSP. - The service provider will not correctly control a set which is in a KSU administration session or in a paging session during service provider initialization.

4 - The TAPI Service Provider is unaware of any set activity that occurs before it is started. This includes calls, call forwarding, and DND. This problem is corrected by starting the Norstar TSP Launcher with the Operating System. - Call control problems exist when using the TAPI Service Provider through the Remote SP. Attempting to answer a call may return LINEERR_NOTOWNER ( 0x ). Note: This problem is resolved by installing Windows NT Service Pack 4.0 on the NT Server system which is performing as the Telephony Server. - For huntgroup related calls, the CallInfo structure will contain: - huntgroup DN in the Name field. - huntgroup DN in the Redirection field for a call to a huntgroup. Additional Information ========================== UNINSTALLING Norstar TAPI Service Provider 1.2 =============================================== UNINSTALLING Norstar TAPI Service Provider 1.1 or 1.2 NOTE: BEFORE INSTALLING NORSTAR TSP 4.3 IN WINDOWS 95, YOU MUST ENSURE THAT NORSTAR TAPI SERVICE PROVIDER (TAPI SP) 1.1 or 1.2 IS NOT INSTALLED ON YOUR WINDOWS 95 SYSTEM. IF NORSTAR TAPI SP 1.1 or 1.2 IS INSTALLED ON YOUR WINDOWS 95, THEN IT MUST BE REMOVED BEFORE YOU INSTALL TSP 4.3 ON WINDOWS 95. Follow these steps in Windows 95: Removing Norstar TAPI SP 1.1 or 1.2 as a TAPI Service Provider a) Double-click on the My Computer icon on your desktop. The My Computer window displays. b) Double-click on the Control Panel icon. The Control Panel window displays. c) Look to see whether there is a Telephony icon displayed within the Control Panel window. If there is no Telephony icon, then Norstar TAPI SP 1.1 or 1.2 is not installed on your PC. You can therefore close all windows and follow the instructions to install TSP 4.3. If a Telephony icon is displayed within the window, then Norstar TAPI SP 1.1 or 1.2 may have been installed on your PC. If Norstar TAPI SP 1.1 or 1.2 is installed on your PC, then you will have to remove the Norstar TAPI SP 1.1 or 1.2 before you install TSP 4.3. Continue with the following instructions to remove Norstar TAPI SP 1.1 or 1.2. d) Double-click on the Telephony icon. The Telephony Properties dialogue box appears. e) Click on the Norstar Telephony SP entry, to select it. Click on the Remove button to remove it as a telephony driver for Microsoft TAPI. A Telephony dialogue box appears, verifying whether you want to remove the Telephony Service Provider. f) Click on the Yes button. The Norstar Telephony SP entry is removed from the display.

5 g) Close the Telephony Properties dialogue box and other windows. h) Click on the Start button to display the Start menu. Select and click on the Program item to display the Program menu. Check for the appearance of Norstar TAPI SP in this menu. If the Norstar TAPI SP appears in this menu, goto and follow the Removing Norstar TAPI SP 1.2 files steps. If you cannot find Norstar TAPI SP, then you have an earlier version of Norstar TAPI SP that does not have the Uninstall Program in the Start - Program menu. Goto and follow the Removing Norstar TAPI SP 1.1 files instructions. Removing Norstar TAPI SP 1.2 files 1. Select and Click on Norstar TAPI SP item to display the Norstar TAPI SP menu. Select and Click on Uninstall Norstar TAPI SP item. 2. The Confirm File Deletion dialogue box is displayed. Click on the Yes button to uninstall Norstar TAPI Service Provider 1.2. A Remove Programs From Your Computer window will appear which will advise you when the uninstall is completed. 3. Click on the OK button when you are advised that the uninstall process has completed. 4. Click on the Start button to display the Start menu. Select and click on the Program item to display the Program menu. Select and Click on Norstar ACCESS for Windows item to display the Norstar ACCESS for Windows menu. Select and Click on Uninstall Norstar ACCESS for Windows item. 5. The Confirm File Deletion dialogue box is displayed. Click on the Yes button to uninstall Norstar ACCESS for Windows 2.6. A Remove Programs From Your Computer window will appear which will advise you when the uninstall is completed. 6. Click on the OK button when you are advised that the uninstall process has completed 7. Open the Win.ini file from your Window Directory. For example: C:\Win Remove any reference of TAPILDR.EXE in the?run =? statement if exists**. For example: Old Win.ini file contains: RUN = NOTEPAD.EXE C:\WIN95\SYSTEM\TAPILDR.EXE New Win.ini file contains: RUN = NOTEPAD.EXE **Note: The Uninstall steps above may not remove this reference depending on the position of the TapiLdr.exe reference in the?run =? statement. 9. Save and close the Win.ini file. 10. It is recommended that you restart your PC before installing Norstar TSP 4.3. Removing Norstar TAPI SP 1.1 files 1. Select and Click on the Run item from the Start Menu. The Run dialogue box appears. 2. In the Open edit box, type: unnstar Then click on the OK button. The Confirm File Deletion dialogue box is displayed. 3. Click on the Yes button to uninstall Norstar TAPI Service Provider 1.1. A Remove Programs From Your Computer window will appear which will advise you when the uninstall is completed.

6 4. Click on the OK button when you are advised that the uninstall process has completed. The Finished-unnstar dialogue box will be displayed. 5. Close the Finished-unnstar dialogue box. 6. Open the Win.ini file from your Window Directory. For example: C:\Win Remove any reference of TAPILDR.EXE in the?run =? statement if exists**. For example: Old Win.ini file contains: RUN = NOTEPAD.EXE C:\WIN95\SYSTEM\TAPILDR.EXE New Win.ini file contains: RUN = NOTEPAD.EXE **Note: The Uninstall steps above may not remove this reference depending on the position of the TapiLdr.exe reference in the?run =? statement. 8. Save and close the Win.ini file. 9. It is recommended that you restart your PC before installing Norstar TSP 4.3. References ============== 1. Microsoft Platform Software Development Kit, Telephony Application Programming Interface January 1998