FAST TRACK TO SUCCESS

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2 FAST TRACK TO SUCCESS How to us ITAs as a business service? Georgia has multiple successful Fast Track training models which pairs a common employer need with customized short-term training options.

3 FAST TRACK MODELS Workplace Fundamentals - MANUFACTURING Certified Logistics Technician Certified Customs Broker

4 MORGAN COUNTY WORKS SMALL RURAL COUNTY IN GEORGIA The need for entry-level manufacturing, warehouse and production workers led to development of a short term Workplace Fundamentals course offered by Athens Technical College. This collaborative program is spearheaded by the Morgan County Family Connection, Georgia Piedmont Technical College (GPTC), the Madison-Morgan Board of Commissioners, and the NE Georgia Workforce Development Board. The successful model has been replicated in multiple counties in the NE Georgia Workforce Area.

5 SHORT TERM CURRICULUM DESIGNED BY EMPLOYERS Unemployed job seekers can apply to attend the six-week session where participants will gain professional and computer skills while learning about business ethics, diversity, connecting generations and workplace etiquette. Participants are OSHA, WorkKeys, and Forklift Driver certified. Model updated to include worksite replication participants must wear work boots and hard hats

6 Logistics Workforce Partnership in the South Metro Atlanta

7 Drivers of Growth LOGISTICS GROWTH IN ATLANTA MAJOR INDUSTRY CLUSTER WITH 33,000 EMPLOYERS Hartsfield Jackson International Airport - 63,000 airport-related jobs Savannah Port Expansion Gillem Logistics Center (BRAC) 1,168-acre park with 8 million sq. ft. of industrial space Aerotropolis 180,000 employed within area; 85% commute into area Location Quotient of 7 in TDL 64,000 transportation/warehousing jobs in a concentration area 7

8 SOUTH METRO LOGISTICS ISSUES Opportunities exist but educational attainment and employment significantly lag 20.5% on average (compared to 35% in Atlanta MSA) have a four year degree Only 14% of the census tracts have median household income above City median of $46,146 and employers struggle to attract and retain frontline workers

9 LOGISTICS WORKFORCE PARTNERSHIP Strategy development to launch extended over 18 months Formed working group of economic development, education, WDBs, government organizations Conducted employer interviews and recruitment Selected two initial opportunities: Entry Level Materials Management International Trade

10 EMPLOYER INPUT: ENTRY LEVEL MATERIALS MANAGEMENT NEEDED Identified issues included: Finding qualified job seekers Multiple skill issues: workplace math; problem solving; troubleshooting; basic workplace skills; warehouse experience, computer literacy Traveling large distance to work leads to absenteeism Companies not strongly connected to community resources Use of staffing firms, but largely unsatisfied with performance

11 THE SOLUTION THAT BEST FITS EMPLOYER NEEDS Certified Logistics Technician CLT is an industry led training, assessment and certification system focused on the core skills and knowledge needed by the nation s front line material handling workers. CLT is the only logistics certification for front line workers which is accredited by the American National Standards Institute (ANSI) under ISO Standard (Personnel Certification). MSSC Training Process

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13 Certified Logistics Associate: basic Logistics environment Equipment operation Safety and quality control Communications, teamwork, behavior Computer systems Forklift Skills Employability, interviewing, resume development, guest speakers, field trip Certified Logistics Technician: mid-level Certification Process Endorsed by the National Receiving and stocking Association of Manufacturers Order processing Shipping product Inventory control Hazardous materials Transportation modes, dispatch, routing and tracking Measurements and metric conversions

14 WHY HIRE A CLT CREDENTIALED EMPLOYEE? Documented cost savings of $8400 per employee in hiring and onboarding* Reduced training time for new employees Increased accuracy Reduced turnover from 5% to 2% in one year *Data from National MSSC/Randstad Study in

15 LOGISTICS WORKFORCE PARTNERSHIP 2 ND INITIATIVE - INTERNATIONAL TRADE PROGRAM PARTNERS: Green Worldwide Shipping FSL Group CEVA Logistics Senator International Atlanta Customs Brokers and International Freight Forwarders Dachser Intelligent Logistics Panalpina Western Overseas Future Forwarding JAS Forwarding John S. James Co. LHCP Air Tiger Express Jean D. Duncan Customs Brokers 15

16 EMPLOYER INPUT: INTERNATIONAL TRADE Career pathway exists for advancement in imports and brokering but New hires often start as reception or data entry Retention issues exist with experienced employees Lack of internal training resources or pathways Need for Logistics math Geography Customer service, organizational skills Workplace culture 16

17 THE SOLUTION: ABCS OF CUSTOMS BROKERING 72 hour format Completers sit for Certified Customs Specialist (NCBFAA) credential exam Currently no cost to employers Employers commit to one of the following for incumbent workers: Wage increase, promotion, increased work hours, increased benefits, post-program educational opportunities 17

18 NCBFAA Educational Institute (NEI) International Trade Pathways Federico C. Zuniga, NCBFAA Educational Institute Executive Director

19 WHAT IS A CUSTOMS BROKER? Customs brokers are private individuals, partnerships, associations or corporations licensed, regulated and empowered by U.S. Customs and Border Protection (CBP) to assist importers and exporters in meeting Federal requirements governing imports and exports. Brokers submit necessary information and appropriate payments to CBP on behalf of their clients and charge them a fee for this service. Brokers must have expertise in the entry procedures, admissibility requirements, classification, valuation, and the rates of duty and applicable taxes and fees for imported merchandise. There are approximately 11,000 active licensed Customs brokers in the United States. Customs Brokers are travel agents for freight.

20 WHAT ABOUT CCS? The NEI s Certified Customs Specialist (CCS) Certification Program is designed to assist trade professionals involved in the import industry to become experts in the current import regulations. Whether you have a broker s license or you have just a year or two of related experience, this course will provide you with a solid foundation for you to increase your industry knowledge. The CCS course will review fundamental points relevant to the importation process while delving into practical, relevant subject matter not generally tested on the formal Customs licensing exam. Each topic will help you grow and develop as an import professional. You will find that participating in the CCS program will provide you numerous venues for honing your professional skills while continuing to stay up with the rapidly changing marketplace within the import industry. In addition, licensed customs brokers are eligible to grandfather into the program without taking the course.

21 CURRICULUM

22 PILOT PROGRAM 14 employers participated in two incumbent cohorts At 6 month post-program for first cohort 75% retention 50% received promotion 75% received pay increase 63% received increased hours or benefits 12% enrolled in additional education Expanding curriculum for job seekers 22

23 ABC S GRADUATION & NEI TESTING Cohort 1 - incumbents Cohort 2 - unemployed A Graduation Ceremony is held at CSU for all students who achieve the 75% pass rate. They are presented with a CSU certificate and receive 7.2 CEU s

24 Contacts for Certified Logistics Technician and Customs Brokers: Cinda Herndon-King, Atlanta CareerRise Heather Evans, Atlanta CareerRise

25 FAST TRACK - COASTAL

26 THE NEED? Logistics companies in the Coastal area self-identified a need for trained Material Handlers, Pick Packers, Craters, and Fork Lift Drivers.

27 GDEcD s Workforce Division Centers for Innovation Coastal Workforce Services (LWDA 20) Savannah Technical College PARTNERS

28 INDUSTRY STAKEHOLDERS Coastal Logistics Group Schneider Nordic Fulfillment.com Peeples Industries American Crating & Packing Dollar Tree

29 COORDINATION Industry stakeholders worked with representatives from Savannah Tech to customize existing curriculum in order to fit the employer s needs. Those same stakeholders worked with LWDA 20 to recruit the right jobseekers. LWDA 20 designed an interview process that the stakeholders participated in. The stakeholders then selected the candidates for the program.

30 INITIAL PROGRAM DESIGN 22 jobseekers participated in: 4 weeks of classroom training and homework (3 days/week) 4 weeks of Living Lab sponsored by Schneider Logistics The program resulted in the following benefits for the jobseeker: Certified Logistics Associate Certified Logistics Technician (students must pass the associate exam to sit for the technician exam/credential) Forklift Certificate Supervised work-based learning in the living lab Carpentry coursework 2 guaranteed interviews

31 OTHER ACCOMMODATIONS LWDA 20 provided a shuttle from Savannah Tech to Schneider for the students since the lab and class based training will be in different locations. Jobseekers will be given other supportive services if eligible. LWDA 20 added employer days into the living lab sessions to connect students with employers before the interview process.

32 RESULTS LWDA 20 is currently running the third class of FastTrack The program has been placed on the ETPL and is open to the public 79% participants in classes 1 and 2 completed the program successfully.

33 SUCCESS STORY After many years of working her way up in retail management, Tanesha Thompson knew that she wanted to make a change into an industry that had more growth potential in this area. Upon learning about the Fast Track Warehousing & Logistics program at Savannah Technical College, she enrolled in the 8-week training program. Tanesha completed the program successfully, and received a job offer from Home Depot. 4 months since graduating from the program, Tanesha has received a pay increase and has been recognized as the Employee of the Month of July 2015!

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35 COMMON THEMES All Fast Track programs Identified a common employer need Adjusted existing or created new curriculum based on employer feedback Worked with entry level positions Required compromise

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