Dossier of best practices Nuestras of Aena subsidiaries

Transcription

1 68 Dossier of best practices Nuestras of Aena subsidiaries comunidades

2 8CR Report 2011 Dossier of best practices Dossier of best practices of Aena subsidiaries Aena and its subsidiaries Aena Aeropuertos Internacional > > The Pacific airports Group (GAP): Mexico > > Sociedad Aeroportuaria de la Costa (Sacsa): Colombia > > Aerocali (Airport Alfonso Bonilla Aragón): Colombia > > TBI: United Kingdom, Bolivia, Sweden, USA Centros Logísticos Aeroportuarios S.A. (Clasa) 231

3 CR Report Dossier of best practices Aena and subsidiaries Aena and its subsidiaries Aena diversifies its activity through shareholding in various companies. Although the companies of Aena are outside the scope of this corporate responsibility report, various activities carried out by those companies in which the participation of Aena is 100%, Aena group company responsibilities are reflected below. These companies in which the Aena Group (in particular Aena Airports, S.A) holds a major share are: AENA GROUP NAVEGACIÓN AÉREA AENA AENA AEROPUERTOS Fundación Aena Aena Aeropuertos Internacional Aena Aeropuertos Centros Logísticos, S.A. (CLASA) Aena Aeropuertos Internacional, S.A. The corporate responsibility of both CLASA and Aena Internacional, obliges them to seek sustainability by incorporating the principles of corporate responsibility in their management policies. The following shows the various activities these companies carry out, highlighting their clear commitment in the social, environmental and economic dimensions of sustainability. Ineco (46%) CRIDA (67%) EMGRISA (0.08%) Grupo Navegación Satélite (19%) Aena Aeropuertos Centros Logísticos RAESA (49%) Barcelona Regional (12%) GROUPEAD (36%) 232

4 CR Report Dossier of best practices Aena Aeropuertos Internacional Aena Aeropuertos Internacional Aena Aeropuertos Internacional, as a responsible company, has implemented in their different organizational units quality management systems based on the criteria of the standard UNE-EN ISO 9001: The certificate has been renewed by AENOR for a period of three years, covering the following services in its scope: Management of companies participating in the aeronautical sector. Airport management advising. Consulting and service provision for infrastructure and aeronautical operations (airport information and air navigation systems, Master and Commercial development plans for airports, Training and Technical studies for aeronautical staff). Inflight verification of equipment and air navigation systems. This initiative, supported by quality management, represents the company efforts on the basis of principles and ethical values, such as sustainable management and continuous improvement The different sustainability activities carried out by the companies owned by Aena Aeropuertos Internacional are as follows: Grupo de Aeropuertos del Pacífico (GAP): Mexico Aena Aeropuertos Internacional holds a share of El Grupo Aeroportuario del Pacífico (GAP), for the management of 12 airports in Mexico, which follows socially responsible company policies put into practice with the support of projects devoted to the development of society and respect for the environment in the States in which their airports are located. This commitment to quality and the environment has been endorsed during 2011 with the renewal of the ISO certificates. 233

5 CR Report Dossier of best practices Aena Aeropuertos Internacional Environmental Scope Economic Scope Social Scope Activities Maintenance of environmental compliance certifications granted by PROFEPA (Procuraduría Federal de Protección al Ambiente) Implementation of the environmental management system under ISO 14001: 2004 in the airports of Aguascalientes, Guanajuato, La Paz and Morelia. According to this system, Hermosillo and Los Mochis airports were also certified under ISO standards. Support for the Programa de Vivienda for the fourth year, in the construction of houses in Manzanillo, Colima. (100,000 Mexican pesos). Donation of a light fire-fighting truck for the Civil Protection of the town of Tlajomulco in Zúñiga. The Miguel Hidalgo Airport in Guadalajara, donated one million Mexican pesos to build a sports facility in the town of Tlajomulco in Zúñiga. Pursuant to an agreement signed with Foundation Lazos, 900,000 pesos were allocated to continue with the education program in the schools of the communities in which it operates. Awards received: > > Socially responsible enterprise ESR, awarded by the Mexican Center for Philanthropy (Cemefi), certifying those companies with a committed and socially responsible organization, that have integrated these principles as part of its culture and business strategy. > > Super company 2011: the place where everyone wants to work, awarded by the Group Expansion to companies implementing human resources best practices. Support, together with Foundation Lazos, to over 1,500 children who are studying in 9 schools located in the communities located where airports operate, who are provided training to students, teachers and parents, as well as support material resources and the improvement of school infrastructures. Support for people with disabilities and users with special needs (UNES). Certificate of compliance with the appropriate levels of accessibility in the different airports. 234

6 CR Report Dossier of best practices Aena Aeropuertos Internacional Sociedad Aeroportuaria de la Costa (Sacsa): Colombia The strategic planning of SACSA in which Aena Aeropuertos Internacional participates for the management of the Cartagena de Indias Airport, in Colombia, is driven to work on sustainable development and to develop a culture of social responsibility integrated in the business strategy. Their activities are focused on respect for the environment and the responsibility towards society, collaborators, shareholders, suppliers and the services it offers to its customers. Environmental Scope Economic Scope Social Scope Activities Retaining the ISO Environmental Management System Certification. Control planning according to the most relevant issues: > > Efficient use of energy and water > > Generation of wastes and dumping > > Noise emissions > > Wildlife control > > Compliance with enviromental regulations The company develops a program of business management with CSR practices as part of a comprehensive strategy, including resource optimization, and providing transparency and ethics in every action. In response to these principles and as a sign of its commitment to the environment, SACSA has managed, obtained and maintained an integral system of management, showing commitment to quality in airport services provision, (ISO 9001: 2000), and to the health and well-being of its employees, (OHSAS 18001:2007). The Fenalco Solidario Corporation has certified SACSA as a socially responsible company in

7 CR Report Dossier of best practices Aena Aeropuertos Internacional Aerocali (Alfonso Bonilla Aragon Airport): Colombia Aerocali, in which Aena Aeropuertos Internacional participates in the management of the Cali Airport (Colombia), has obtained the quality certification ISO 9001 standard, which shows the commitment of the staff to continuous improvement. During 2011, Aerocali has carried out numerous responsible practices. Following are some examples: Environmental Scope Social Scope Activities Aerocali has carried out the control of the following environmental variables: > > Environmental noise control > > air quality control > > drinking water control > > waste water control Training and environmental education: development of a training program and environmental education. Other specific actions aimed at solving problems that could negatively affect and have an impact on the environment. For example: integrated control of the local carrier ant: onsite at the CLO causing defoliation of productive vegetation and green areas and cleaning of water channels blockages which prevent normal circulation of rainwater and its transit to the Palmira River. Acknowledgements, awards, gifts and bonuses to staff for various reasons (retirement, death, children s contest, recognition of work carried out). A new mission and vision of the company that was defined and implemented through the collaboration of working groups made up of personnel from different areas. Lectures and trainings, about prevention, food handling and tourism, as well as internal auditors training. Visits to the airport: we continue to receive visits from children from different educational institutions during which we give an informative talk and take them on a tour around different sites of the airport. 236

8 CR Report Dossier of best practices Aena Aeropuertos Internacional TBI: UK, Bolivia, Sweden, USA Aena Aeropuertos Internacional participates in the management of the following airports: three in the United Kingdom (Belfast International, Cardiff and London Luton) airports, three in Bolivia (La Paz, Cochabamba and Santa Cruz), one in Sweden (Stockholm Skavsta) and one in the United States: Orlando (Sanford). Cardiff and Stockholm Skavsta have an ISO 9001 quality management system implemented and in process of certification. In addition, in relation to the implementation of a health and safety system and the OHSAS certification, we can say that Sanford, Belfast International and Cardiff have a certified system and London Luton is in the process of implementation. TBI commitment to sustainability and sustainable development is highlighted in the following actions: Environmental Scope Economic Scope Social Scope Activities All TBI airports have implemented environmental management systems according to ISO 14001, except Sanford, which is in the process of implementation London Luton: activities supporting the development and talent of the local population to help them access various job opportunities at the airport. Airports activities: > > Cardiff: Organization of the visit of 30 schools and presentations at five other colleges. > > Belfast International: continuing its education programs in schools, as well as community. Airports managed by TBI have continued to take part in the ASQ Survey (passenger satisfaction program) Website redesign in order to provide more information, a content 2.0 and a personalized user service. Increased use of social media as a means of communication with passengers. Improvement of online-management of accidents and incidents. 237

9 8CR Report 2011 Dossier of best practices Centros Logísticos Aeroportuarios, S.A. (Clasa) Centros Logísticos Aeroportuarios, S.A. (Clasa) Centros Logísticos Aeroportuarios, S.A. (Clasa) a subsidiary owned 100% by Aena Aeropuertos S. A., has the following summary of mission and values: MISSION The promotion, construction, management and exploitation of air cargo infrastructure and facilities in the Aena network airports. VALUES Corporate Social Responsibility towards every interest group. Commitment to continuous improvement. Environmental respect and sustainability. Strong Commitment to customer satisfaction. Result oriented. Clear and transparent communication. Team work, under their own leadership and skills. Knowledge, experience and talent management. Empathy, self-criticism and proactivity. Good reputation, honesty and integrity. 238

10 8CR Report 2011 Dossier of best practices Centros Logísticos Aeroportuarios, S.A. (Clasa) Currently, its main activity is located in the Cargo Air centres of the Madrid-Barajas, Barcelona -El Prat and Valencia airports. CLASA also has the following purposes: The provision of specialized consulting services in air freight transportation and border inspection activities; as well the air logistics, infrastructures, adequate facilities and the modal exchange and functional and feasibility studies for the development of the air cargo industry. Collaboration in the development of activities aimed at promotion and communication in the air freight transportation sector and cooperation with players involved in the supply chain of transportation and public institutions promoting international trade and representing employers associations (Chambers of Commerce, Industry and Navigation). CLASA CORPORATE RESPONSIBILITY Madrid Air Cargo centre CLASA adopted a Corporate Social Responsibility policy based on the stated commitment of the will of the company to integrate its social and environmental interventions beyond strictly legal obligations, in every business process, as an essential strategic factor to achieve corporate excellence. Among other actions, Clasa has obtained the certificates of AENOR in Quality, Environmental Management and in Health and Safety in the Workplace, which demonstrate the conformity of its Integrated Management System to the UNE-EN ISO 9001:2000, UNE-EN ISO 14001:2004 and OHSAS 18001:

11 8CR Report 2011 Dossier of best practices Centros Logísticos Aeroportuarios, S.A. (Clasa) CLASA commitment to sustainability is clear through the following actions: Activities The main objective in environment in 2011 was the achievement of an adequate environmental management involved in an active policy of sustainability, consumption efficiency and optimization in the treatment of waste generated. To achieve this, CLASA proposed the following targets: > > Reducing electric energy consumption in the General Services Buildings in Madrid, Valencia and Barcelona- El Prat. > > Reducing water consumption in the green areas of the Madrid E.S.G. > > Using at least 60% of ecological paper in offices. Comparing average electricity and water consumption during (implementation of the Integrated Management System), with the annual consumption in 2011, we can see that major reductions have been achieved: Environmental Scope EVOLUTION OF ELECTRIC POWER CONSUMPTION (KW/H) 3,500,000 3,000,000 2,500,000 2,000,000 1,500,000 1,000, ,000 EVOLUTION OF WATER CONSUMPTION (m 3 ) 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 Madrid Barcelona Valencia 0 Madrid Barcelona Valencia

12 8CR Report 2011 Dossier of best practices Centros Logísticos Aeroportuarios, S.A. (Clasa) Economic Scope Environmental Dimension Social Scope Economic Scope Activities The El objetivo Clasa proposed general en objectives medio ambiente were part en of 2011 a general fue: conseguir policy of una spending adecuada rationalization, gestión ambiental optimizing implicada the use en of una resources activa política and prioritizing de sostenibilidad, actions that una could eficiencia lead de to los improved consumos real y quality una optimización and the quality en el perceived tratamiento by de all interest los residuos groups generados. and, most Para importantly, alcanzar este by customers. objetivo Clasa se propuso los siguientes objetivos: The > > Reducción most significant del consumo principles de of energía the Corporate eléctrica, Responsibility en los Edificios Policy de in Servicios relation Generales to these aspects de Madrid, are: de Barcelona y de and Valencia. health of workers. > > Safety > > The Reducción safety el of consumo people in de buildings. agua de la zona ajardinada del E.S.G. de Madrid. Utilización en las oficinas, de al menos, un 60% de papel ecológico. > > The fire safety in buildings. > Si > comparamos The commitment los consumos to employment medios and de electricidad social action. y de agua del periodo (implantación del Sistema de Gestión Integrado), con el consumo anual de 2011, vemos que se han producido grandes reducciones: > > Accessibility of people to buildings. > > Quality of service provision > > The quality of service and buildings maintenance. > > Contributing to socially responsible commerce. > > Transparent information The goals of the Risk Prevention Program 2011 were the following: > > Improved training of workers on the risks of their jobs. > > Improving safety conditions of Emergency Units and Coordinators of the Buildings. > > Installation of Cardiac Arrest Rescue Points to provide assistance to the users in case of cardiac arrest and providing better customer attention services within the building facilities. The External Training Program of the Integrated Management System. Year 2011 included the following training activities on safety and health: Los objetivos propuestos por la Dirección General de Clasa se enmarcaron dentro de una política general de > racionalización > Training / Information del gasto, about de optimización the Self-protection del uso de Plan, los in recursos Madrid y and de priorización Barcelona for de customers las actuaciones and Clasa que pudieran employees. derivar en una mejora de la calidad real y la percibida por todos sus grupos de interés y, fundamentalmente, > Training por for los the clientes. Risk Prevention Program in all the centres and for all personnel. > > > RCP in Barcelona for customers and Clasa employees. 241