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3 Our business isn t selling, is to good service MR Our Mission Our Organization is to be a regional leader in the supply and service of Specialized Technical and Administrative companies in the oil sector, helping to increase productivity, sustained growth and strengthening the satisfaction of its customers, committed to quality service professionals and compliance with the requirements of its customers. Philosophy Grupo Roales recognizes that the most valuable and important resource is human resources and commitment thereof to excellence and continuous improvement, on our customer service orientation; it is a commitment of us all. Our Vision Is being a leading organization in the medium term supply and Specialized Technical Services and Administration, while meeting the requirements and needs of customers and exceeding their expectations. Our Values Services Integrity Confidence» Experience» Development» Satisfaction»» Competitiveness» Quality productivity» Improvement and continuity
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5 2. CONSULTING Our business isn t selling, is to good service TECHNICAL ASSISTANCE IN RISK MANAGEMENT Grupo Roales has the technology required to eliminate or reduce various types of risks through the implementation of administrative schemes, application of risk management tools, development and delivery of training programs and systematic evaluations for different industrial items (Integrated Services Programs of training, Advisory, Audit, and Environmental Division). Grupo Roales is focuses on supporting our customers in the efficient management of risks according to strategic business plan. Develop professional s prevention of risks in its transformation as internal consultants / agents of change. Grupo Roales consists on specialists in each of the rows of the management of risks:»»industrial Safety.»Hygiene and Occupational Health»Ergonomics»Civil defense»environmental protection and industry
6 PRODUCTS AND SERVICES FOR ACCREDITATION Grupo Roales advise our clients to be ready for accreditations and certifications in the following areas through EQA:»»Quality Management Systems»Management System Safety and Health at Work»Management System Food Safety»Management System of Information Security»Management System Supply Chain»Corporate Social Responsibility»Energy and Climate Change»Environmental Management System»Food Safety System Certification»Hazard Analysis and Critical Control Points»Certificates of Medical Devices»Management of Information Technology Services»Environment European Quality Assurance EQA It is an international organization of Certification of Management Systems, Environmental Verification and Projects I + D + i. EQA was founded in 1993 in the UK and we have offices all over the world, in countries like Ireland, the U.S., Mexico China, Japan, Canada, Italy... we guarantee 17,000 customers worldwide. Today we have a staff of over 2,500 employees worldwide. In the Mexican Republic EQA has two offices in Mexico City. Mexico EQA Certification is accredited by the Mexican Accreditation Entity (EMA) AND THE ANSI-ASQ National Accreditation Board (ANAB). AUDITORS Our audit template exceeds 35 full-time employees and 50 national technical experts to help us cover all the codes are born. These offer proposals to achieve technical level exceeding expectations and economic issue in the proposed offer all inclusive. Significantly, there are no hidden costs and we are absolutely transparent. Some cities in which they are located are auditors and experts; Mexico City, Monterrey, Queretaro, Chihuahua, Aguascalientes, Guadalajara, Reynosa, Tijuana, Campeche, among others. VALIDATION It is noteworthy that our proposal is aligned with the criteria of the IAF, which guarantees the realization of an honest exercise in terms of duration. Additionally, we have a committee of experts to release each of our proposals for ensuring technical level assignment in time, the general direction of EQA free each investment proposal that is submitted to each organization is fair for the services they receive. Staff EQA Certification Mexico maintains a high level of competition to demonstrate their knowledge, experience and skills in the various sectors and management systems also accredited is evaluated both by the Mexican Accreditation Entity, for the ANSI -ASQ National Accreditation U.S. Board. BUSINESS AREAS Inspección y Verificación EQA Certification, is to evaluate compliance with regulations Quality and Health & Safety equipment and housed in buildings such as power systems, fire safety devices, elevators and machinery, boilers and boiler installations. The aim is to ensure your safety and compliance. The services which account are: specific equipment inspections during installation or after maintenance or repair, and periodic inspections. With our updated regulations applicable in the countries where we operate knowledge, we are also able to assist and advise our clients on what they need to know to ensure optimal maintenance of its buildings and facilities. This may include
7 supervision of maintenance tasks on a regular basis. We also provide related training, where applicable. As well as the pipeline inspection and inspection of pressure tanks. MANAGEMENT SYSTEMS CERTIFICATION: ISO 9001:08, ISO 14001:04, OHSAS 18001:07 / NMX- SAST- 001 : 2008, ISO 22000:05, ISO 20000, ISO , SA8000, ISO 28000, EMAS, among others. Quality Management: Quality is part of day to day business. Currently they are appearing new benchmark of quality adapted to different sectors, which in combination with the ISO 9001 standard, are adjusting to the needs of each sector. A clear example of this evolution is the aviation sector, which EQA is one of the leading certification ICOP. Having experienced auditors and industry recognition. Environmental Management: Environmental management systems aim at the standardization of ways of producing and delivering services that protect the environment. Improve company image and good public and community relations, showing customers and suppliers committed to environmental management. The best known is the ISO standard Social Responsibility in the market There are several schemes that manage, regulate and control the corporate social responsibility (CSR) as SGE21, Guide Global Reporting Initiative (GRI) and Assurance Standard (AA1000) Risk Management: Management systems are fully linked to the identification and management of economic and business risks in today s organizations. They are tools that help us ensure the business in good times and especially in times of financial and business uncertainty. Today it is necessary to evolve from meeting the requirements of stakeholders and legal requirements, to establish measures and controls incorporating risks and anticipate the requirements. Main features are standard on these systems security management information ISMS according to ISO management systems for securing the supply chain according to ISO or management systems BS Business Continuity. Environmental checks: Certification of management systems energy efficiency: EN 16001:2010. Audits energy saving UNE :2009. GHG Verification. EMAS verification. Management of Safety and Health at Work: The technical specification OHSAS / NMX- SAST- 001:2008 establishes the requirements to be met by any system of management of safety and health at work for organizations to optimize system performance and effectively manage risks associated with its activities, contributing to the improvement of the conditions and factors that may affect the welfare of any person who is in the physical environment of the company, this standard draws on the official Mexican standards issued by the Secretary of Labor and Social Welfare ( STPS ) to ensuring compliance with applicable across sectors. Urban Development Licenses: EQA is collaborate entity of the City of Madrid for managing urban licenses (ECLU ) and such as exercise of impartial body to perform the functions of verification and control in obtaining the Certificate of Compliance, a prerequisite to the grant of the license activity. I + D + i: Over 50% of the IBEX 35 secures your tax deduction through the technical report issued by EQA, required for the call Motivated Report of the Ministry of Industry, Economy and Competitiveness of the Government of Spain. Training: EQA provides specialized in all areas of business, designed and organizing training courses aimed at all types of training partners. In EQA try to give a training that meets the needs detected on your business every day, to resolve doubts and strengthen the important aspects. All training courses are an eminently practical character, we rely on simulations and learning with practice. The speakers are widely Cadre experience in the application of the subjects they teach, as well as extensive teaching experience. Most of these business areas are represented in the fields of EQA registered in the European database.
8 BENEFITS OF CERTIFICATION In EQA we believe that certification is the icing on the cake but it is not isolated to the interests and business strategies intending each organization exercise, so we present some benefits that organizations have reported according to the design of the management system: administration is improved up to 86 %. The process efficiency up to 30% increases, response times are improved up to 95 %, its staff was mostly involves up to 95 %. Customer complaints are reduced up to 30% and costs are evaluated with respect to the position value. Using effectively EQA Share image ISO certification can benefit: Market access:»entry» into new markets with the appropriate certification and product compliance. Market development:»maximize» the potential of existing markets and enter new markets. Speed to market:»on» occasion, the critical industries and product analysis and certification may rush in their market entry. Risk Management:»Mitigate» risks and responsibilities in the markets of your choice and make safe and robust through the risk management and compliance decisions. Compliance Management:»In» collaboration with our customers, we offer a guide through the design and manufacturing process, improving our customers time market. Competitive Advantage:»Through» our distinguished certification mark, this has 88% recognition of Britain population and has a worldwide. Consumer confidence:»through» the global knowledge of EQA and the independence and reputation is reached, the consumer and reinsurance business. SUPPORT THE RELEASE OF CERTIFICATION EQA can help you inform your customers, suppliers, shareholders and potential customers about your project certification so provide a letter describing the tentative dates for the various stages of the certification process and clear this information will be valid in EQA. This is free, provided that they have selected for our services. The validity is until the certifying organization. Delivery is made immediately. Upon delivery of the certificate sent 100 letters of congratulations. ALL INCLUSIVE Our proposal is all-inclusive and no hidden costs. AUDITS FOLLOW The frequency of surveillance audits has the flexibility to be semiannual or annual start our proposal provides biannual audits. A benefit economically speaking on the annual frequency is that it only made 2 and No 5 audits. LET IT IS AN INVESTMENT EQA considers that an organization that initiates a process of this nature from the stage or consulting advice and up to the certification really is an investment, therefore we recommend to calculate the return on investment from the start of the project. EQA SMART CHOICE We express some criteria that can help give a broader vision on EQA services; audit approach oriented business service before, during and after certification, professionalism, ethics, objectivity, confidentiality and commitment, we make one certification investment, we join your project to help you get the certification, we are business partners, friendly style practical and flexible auditing, do not judge her we adapt to the system, effective response when and where you need us.
9 - Certifies that the Environmental Management System adopted by the firm - Certifica que el Sistema de Gestión Ambiental Adoptado por la Empresa GRUPO ROALES S.A. DE C.V. Ave. Juárez S.N. X 55, Col. Miami. Cd. del Carmen, Campeche. - Meets The requirements of Standard - Es conforme con los requisitos de la Norma NMX-SAA IMNC-2004 / ISO 14001: The Environmental Management System Applies to the Following Scopes - El Sistema de Gestión Ambiental se aplica a los ámbitos siguientes: -Monitoring, Evaluation, Specialized Assistance (Outsourcing) and Marketing Development of Technical and Administrative Activities of the Oil Industry. Supervisión, evaluación, asistencia especializada (outsourcing) y comercialización, para el desarrollo de actividades técnicas y administrativas de la industria petrolera. - Certifies that the Environmental Management System adopted by the firm - Certifica que el Sistema de Gestión Ambiental Adoptado por la Empresa GRUPO ROALES S.A. DE C.V. Ave. Juárez S.N. X 55, Col. Miami. Cd. del Carmen, Campeche. - Meets The requirements of Standard - Es conforme con los requisitos de la Norma NMX-SAA IMNC-2004 / ISO 14001: The Environmental Management System Applies to the Following Scopes - El Sistema de Gestión Ambiental se aplica a los ámbitos siguientes: -Monitoring, Evaluation, Specialized Assistance (Outsourcing) and Marketing Development of Technical and Administrative Activities of the Oil Industry. Supervisión, evaluación, asistencia especializada (outsourcing) y comercialización, para el desarrollo de actividades técnicas y administrativas de la industria petrolera. - Certificate of Assessment Number - Certificado Número: Certificate of Assessment Number - Certificado Número: Efective from - Fecha de emisión: 29/05/ Efective from - Fecha de emisión: 29/05/ Valid until - Fecha de expiración: 29/05/ Valid until - Fecha de expiración: 29/05/2017 -Signed- Firma -Signed- Firma Director Nº-A-0140 Fecha de Modificación:(No aplica) Versión A F-08-EQA-02 Director Nº-E-0140 Fecha de Modificación:(No aplica) Versión A F-08-EQA-02
10 -Certifies that the Safety Management and Health System Adopted by the firm - Certifica que el Sistema de Gestión de la Seguridad y Salud en el trabajo Adoptado por la Empresa: GRUPO ROALES S.A. DE C.V. Av. Juárez S.N. X 55, Col. Miami. Cd. del Carmen, Campeche. - Meets the requirements of the Standard - Es conforme con los requisitos de la Norma NMX-SAST-001-IMNC-2008 /OHSAS 18001:2007 -Monitoring, Evaluation, Specialized Assistance (Outsourcing) and Marketing Development of Technical and Administrative Activities of the Oil Industry- Supervisión, evaluación, asistencia especializada (outsourcing) y comercialización, para el desarrollo de actividades técnicas y administrativas de la industria petrolera. -Certifies that the Safety Management and Health System Adopted by the firm - Certifica que el Sistema de Gestión de la Seguridad y Salud en el trabajo Adoptado por la Empresa: GRUPO ROALES S.A. DE C.V. Av. Juárez S.N. X 55, Col. Miami. Cd. del Carmen, Campeche. - Meets the requirements of the Standard - Es conforme con los requisitos de la Norma NMX-SAST-001-IMNC-2008 /OHSAS 18001:2007 -Monitoring, Evaluation, Specialized Assistance (Outsourcing) and Marketing Development of Technical and Administrative Activities of the Oil Industry- Supervisión, evaluación, asistencia especializada (outsourcing) y comercialización, para el desarrollo de actividades técnicas y administrativas de la industria petrolera. - Certificate of Assessment Number - Certificado Número: Certificate of Assessment Number - Certificado Número: Efective from - Fecha de emisión: 29/05/2014 -Efective from - Fecha de emisión: 29/05/2014 -Valid until - Fecha de expiración: 29/05/2017 -Valid until - Fecha de expiración: 29/05/2017 -Signed- Firma -Signed- Firma Director Nº-A-0140 Fecha de Modificación:(No aplica) Versión A F-08-EQA-04 Director Nº-E-0140 Fecha de Modificación:(No aplica) Versión A F-08-EQA-04
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