VENDOR MANUAL. Digital Products. VENDOR MANUAL Digital Redemption

Transcription

1 VENDOR MANUAL Digital Products 1

2 TABLE OF CONTENTS 1 TO-DO CHECKLIST..PAGE 3 2 IMAGE REQUIREMENTS..PAGE 3 3 CODE REDEMPTION REQUIREMENTS..PAGE VENDOR PORTAL...PAGE 5 TRACK YOUR EARNINGS VIEW PAYMENT HISTORY 5 VENDOR PAYMENTS...PAGE CUSTOMER SERVICE...PAGE 6-7 CANCELLATIONS RETURNS CONTACTS VENDOR SUPPORT ACCOUNTS PAYABLE [email protected] [email protected] 2

3 TO-DO CHECK LIST **Please complete within 72 hours. r Sign StackCommerce T&Cs and Vendor Agreement r Complete the Account tab in your portal r Provide W-9 Form to [email protected] r Complete the Vendor Request Form r Provide images, videos & logo (See below) r Provide all the assets necessary for customer redemption (See page 4) r Provide a login to your product, if applicable Image Requirements MAIN IMAGES The primary image used to message & sell your product(s)- let s make it great! 1200 x 627 pixels or larger Hi-res images only Universality: include universal images for all users o Items compatible w/ both Apple and Android cannot depict one device and not the other Do not include text, graphics, or logos on the image Communicate the function of the product, make it crisp, direct & clean Layered assets preferred (PSD, Al-Vector) ADDITIONAL IMAGES Up to 5 additional images will be included on the product page- show us what it can do! 1200 x 627 pixels or larger Hi-res images only Screenshots & lifestyle images of the digital product in action Do not include text, graphics, or logos on the images Layered assets preferred (PSD, Al-Vector) For multiple variant promotions only: Provide 1 product shot for each color or variant offered on a white background SAVING IMAGES Images must be submitted within 3 business days Please save images in the associated Dropbox folder; the link for this folder will be provided by your sales representative, and is also available on your Vendor Request Form Please provide images as soon as possible 3

4 CODE REDEMPTION METHODS & ASSETS NEEDED: ** Your redemption method is outlined in your Vendor Agreement. Reference the applicable method below. Serial Codes o Provide an Excel spreadsheet with your codes; 1 code per line o Provide a valid redemption link for the customers URL Links o Provide an excel spreadsheet of 10,000 unique URL links, 1 link per line Static Serial Code o Provide the single serial code o Provide a valid redemption link for the customers Static URL Link o Provide your single static URL link for the customers ** For the below methods, we can evaluate RPCs that require these fields: name, first_name, last_name, , and transaction_id RPC (GET) for Serial We will make an API call to retrieve unique serial codes. o Provide a script that only returns a plain-text serial code. Example: urity=josh&purchase =< >&purchasename=<name> o Provide a valid redemption link for customers. POST RPC for Serial We will make an API call to retrieve a unique URL o Provide a script that only returns a plain-text serial code. Example: urity=josh&purchase =< >&purchasename=<name> o Provide a valid redemption link for customers. RPC (GET) for URL We will make an API call to retrieve a URL for customers to retrieve their license. o Provide a script that returns a unique clickable link saying Click Here and a download link. When the link is clicked on, a customer should be able to follow a set of steps to redeem and activate their purchase. Example: 969e4a5cc1c46d97905fc9648c56&first_name=<first_name>&last_name=<last_ name>& =< >&txn_id=<transaction_id> POST RPC for URL We will make an API call to retrieve a URL for customers to retrieve their license. Same as 4

5 above option but uses the POST method vs. GET method. o Provide a script that returns a unique clickable link saying Click Here. When the link is clicked on, the customer should be able to follow a set of steps to activate their purchase. Example: &customer_name=<name>&customer_ =< > VENDOR PORTAL TRACK YOUR EARNINGS 1. Log into vendor portal 2. Click on Earnings on the left-hand side of the page 3. Select Earnings by Month 4. Track and filter your earnings and refunds PAYMENT HISTORY 1. Log into vendor portal 2. Click on Earnings on the left-hand side of the page 3. Select Payment History 4. Track the total amount paid to you by StackCommerce VENDOR PAYMENTS PAYMENT INFORMATION *If you do not complete the below steps, payment cannot be processed successfully. For questions or concerns, please contact [email protected]. Log into Stack vendor portal Select Account on the left-hand side of the portal Fill out all vendor information and click Save 5

6 Select your payment method and click Save. International vendors, please select PayPal. PAYMENT SCHEDULE *Your signed vendor agreement overrides what is outlined below. If you have any questions please reach out to CUSTOMER SERVICE CANCELLATIONS If a customer requests to cancel an order, StackCommerce will reach out to confirm the order has not yet shipped Once an order is cancelled, it will note that accordingly in column Q of your CSV 6

7 If an item is canceled, please remove the order from your invoice; you will not be paid RETURNS (Not as advertised, Lost Shipments, Damages, & Defects) StackCommerce will reach out to your designated contact to facilitate any returns or exchanges 7

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