One Stop Shopping: Enhancing Document Delivery Services for Distance Learners
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1 One Stop Shopping: Enhancing Document Delivery Services for Distance Learners 2013 ILLiad International Conference Virginia Beach, Virginia, March 2013 Angela Dunnington Southeastern Louisiana University
2 Abstract and Session Objectives Distance education programs in the health fields at Southeastern Louisiana University are increasing. Access to information on two campuses becomes complicated to accommodate working health professionals. In a concerted effort to improve document delivery services, a Document Delivery Ad Hoc Committee was formed to examine existing services for delivering materials housed in Sims Memorial Library and the Baton Rouge Nursing Library. In fall 2012, interlibrary loan absorbed the Distance Learning Request Service. With on click, distance learners use ILLiad to facilitate article and book requests of locally owned items. The presentation details the development of the one stop shopping service and how the library handled the transition in terms of planning, executing, and marketing to faculty and students. Forming a library-wide committee to examine document delivery services Using ILLiad to deliver locally held materials to distance learners Involving staff in streamlining services for distance learners
3 Southeastern Louisiana University Snapshot 45 undergraduate programs 21 graduate programs 2 doctoral programs in educational leadership and advance nursing practice Total enrollment 15,414
4 Famous Southeastern Alum Robin Roberts, ABC s Good Morning America Anchor
5 Main Campus and Remote-Site Campuses
6 Nursing Degree Programs Bachelor of Science in Nursing Master of Science in Nursing 100% online MSN part of four school intercollegiate consortium (ICMSN) Doctor of Nurse Practice 100% online CALL (RN to BSN) 100% online Post Master s Certificate Program 100% online
7 Number of Students Enrolled in Off-Campus and Distance Courses Source: Southeastern Louisiana University. Office of Institutional Research. Profile 2011.
8 Services to Nursing Distance Learners Research Consultation Service 24/7 Virtual Reference , text messaging and telephone reference available from Baton Rouge or Hammond libraries Literature review service for Nursing faculty and graduate students Course embedding Interlibrary Loan Article Delivery Service Transport service for materials between Hammond and Baton Rouge (once a week)
9 Interlibrary Loan Borrowing Requests,
10 Top Five Academic Departments with Highest Interlibrary Loan Requests
11 College of Nursing and Health Sciences Borrowing Requests, Total Requests Total Requests by User
12 Evolution of Article Delivery Service 2000 Article Delivery Service formed 2001 Article Delivery Service Online Request form created 2005 Article Delivery Service changed to Nursing Library Article Delivery Request 2011 Document Delivery Ad Hoc Committee formed 2012 Book and Article Delivery Pilot Program begins
13 Article Delivery Service (ADS) The purpose of the Article Delivery Service (ADS) is to facilitate access to articles in journals owned by Sims Memorial Library and located in either the Main Library on the Hammond campus or the Branch Library on the Baton Rouge Campus.
14 From Baton Rouge to Hammond Southeastern faculty, staff or student requests an article from a serial subscribed to by Sims Library but not held at Baton Rouge Nursing Library. An official ADS request form must be completed for each article request. Health Sciences Librarian checks LMS to make sure requestor has a valid ID. Request forms are faxed to Serials Department at main campus. Articles are held for one week. Baton Rouge Hammond
15 From Hammond to Baton Rouge Southeastern faculty, staff or student requests an article from a serial subscribed to by Baton Rouge Nursing Library. An official ADS request form must be completed for each article request. Health Sciences Librarian checks LMS to make sure requestor has a valid ID. Request forms are faxed to Baton Rouge Nursing Library. Articles are held for one week. Baton Rouge Hammond
16 BEFORE
17 AFTER
18 Document Delivery Ad Hoc Committee Formed July 2011 Consist of 6 members: Health Sciences Librarian (Chair), Distance Learning Librarian, Head of Reference, Systems Librarian, Head of Access Services and Assistant Library Director Committee Charge: To examine existing services for delivering materials housed at the Sims Memorial Library and Baton Rouge Nursing Library and to evaluate the usefulness of the faxed-based Nursing Article Delivery Service.
19
20 Document Delivery Service Request Google Docs Form
21 Document Delivery Ad Hoc Committee Recommendations Cease the Nursing Article Delivery Service. Create the Distance Learning Article Delivery Service to be administered by Distance Learning Librarian. Distance Learning Librarian will redesign Google form for this combined service and coordinate the delivery of articles. Problems exists with existing service and committee recommends to streamline article requests through ILLiad for improved efficiency.
22 Book and Article Delivery: One Stop Shopping The Pilot Program In fall 2012, interlibrary loan absorbed the Distance Learning Request Form. Now we direct patrons to use ILLiad to facilitate article and book requests for locally held items for distance learners.
23 Planning the Pilot Program Redirect link from Article Delivery Service to Interlibrary Loan Web page Changes to ILLiad registration page (required fields, status, department information) Facelift for interlibrary loan web page Interlibrary Loan LibGuide Distance Learning LibGuide
24 Redirect Link to Interlibrary Loan Site
25 Redirect Link to Interlibrary Loan Site
26 ILLiad Registration Page Choose a Status: Doctoral, Distance Education Student Choose a Department: Nursing (on campus), Nursing (off campus)
27 BEFORE Facelift to Interlibrary Loan Web Page
28 AFTER Facelift to Interlibrary Loan Web Page
29 Facelift to Interlibrary Loan Web Page New verbiage for Interlibrary Loan Web page
30 Interlibrary Loan LibGuide
31 Interlibrary Loan LibGuide
32 Distance Learning LibGuide
33 Implementing the Pilot Program Library personnel considerations Adjusting the ILLiad borrowing workflow Cost considerations Marketing considerations
34 Description of Interlibrary Loan Staffing Head of Access Services Interlibrary Loan Supervisor Library Specialist Interlibrary Loan Student Assistant
35 A Fujitsu fi-6230 sheetfed scanner was purchased to handle electronic delivery.
36 Document Delivery Requests How it works? Pilot project for current Southeastern faculty and students. Use ILLiad to facilitate article and book requests of locally owned items to distance learners. When we have an ILL request for an article or book chapter that we own electronically or in print, we first look at the patron status then we fill as a document delivery request.
37 Adjusting the ILLiad Borrowing Workflow
38 ILL staff reviews Patron Status and Department Fields.
39 ILLiad Request Baton Rouge Nursing Library Article at BRNL
40 Request to Baton Rouge Nursing Library
41 Save pdf file to ILLiad server.
42 Back to ILLiad: Route to Request Sent. Staff note: PDF from BRNL; FTP to server.
43 Final Step: Borrowing Processing Tab Add Transaction Number and Search Notify Electronic Delivery Select Lender String
44 Marketing to Distance Learners!
45 Get It Now Implementation Get It Now ILL-Mediated Version ILLiad Add-on
46 Get It Now Add-on Get It Now request through ILLiad platform
47 Institution logo for Get It Now order page. Get It Now purchase through ILLiad platform
48 Confirmation for Get It Now Article Request
49 Get It Now Article Delivery
50 Save pdf file to ILLiad server.
51 Where do we go from here? Utilize Document Delivery Module in ILLiad Portable scanners for delivery processing Service opened to all distance learners Ongoing assessments of project
52 Thank you for attending this ILLiad presentation! Angela Dunnington Head of Access Services Southeastern Louisiana University
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