School of Business and Nonprofit Management Course Syllabus

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1 School of Business and Nonprofit Management Course Syllabus Course: SBNM 5420, Quality Management and Productivity, Section B4 Academic Year: 2015/16 Semester/Quad: Summer B Credit Hours: 2 Room: 206 Johnson Center Instructor: Mark Gavoor Phone: office cell. If you text, please include your name and course. Availability: Class Runs from: July 7 August 18 Office: 1 st Floor SBNM offices on 5043 Spaulding. Office Hours: Before or after class, by appointment & occasional virtual hours on weekends Course Description: This course is designed to help students develop an understanding of modern Operations and Supply Chain Management from a managerial perspective. The topics covered include Operations Strategy, Forecasting, Supply Chain Management, Strategic Sourcing, Managing Inventory, Process Analysis, and Managing Quality. The important concepts in each of these topics will be learned from both technical, via analytic problems, and managerial, via discussions and papers, perspectives. Students will be encouraged to share their own experience and learn about new industries. Introductory Comments: Welcome to SBNM 5412: Operations and Supply Chain Management This is the cornerstone course for the Certificate in Operations Management. It has been redesigned. The basic concepts will be introduced in the weekly reading. Homework problems mostly provide the technical and mathematical underpinnings of the various topics. Discussions and papers provide will re-enforce the management side of the same topics. Looking forward to a great quad. Course Materials: Required: Quality Management for Organizational Excellence: An Introduction to Total Quality 8e by David L. Goetsch and Stanly B. Davis, Pearson, ISBN Optional Text: The New Economics for Industry, Government, Education - 2nd Edition, by W. Edwards Deming, The MIT Press, ISBN: This is a classic book by Deming. It is worth buying, reading, and having if you are seriously into the subject. SBNM Summer B4 Gavoor 1

2 Essential IDEA Objectives: The essential objectives of this course (per the IDEA framework, a nationally recognized assessment tool used by many higher learning institutions) are: 1. Gaining factual knowledge (terminology, classifications, methods, trends). 2. Learning fundamental principles, generalizations, or theories. 3. Learning to apply course material (to improve thinking, problem solving, and decisions). Course Competencies and Objectives: Week Learning Objectives 1 Provide a definition of Quality Describe the various dimensions of Quality Explain the relationship between Quality and Global Competitiveness Outline how Quality and Business Ethics are intertwined. 2 Describe the basic Customer Supplier model: Internal and External to the organization Distinguish between basic customer supplier interactions, partnerships, and strategic alliances Summarize the role the customer in defining quality Explain the role of quality in customer retention and loyalty 3 Outline the relationship between Quality and ISO 9000 Describe the basic structure of modern Quality Standards like ISO 9000 Explain the how Quality and Teamwork are codependent 4 Explain how the various quality improvement and problem solving approaches are based on the Scientific Method Describe the positives and potential downside of Six Sigma approach to problem solving and improvement 5 Apply the basic tools of quality improvement and problem solving Describe the difference between common cause and special cause variation Explain on how Statistical Process Control Charts work 6 Explain the critical role of leadership in creating a sustainable quality culture Describe the importance of quality leadership in change management Relate the leadership style in implementing a Quality Initiative and other initiatives such as implementing an ERP 7 Provide a detailed report on the quality challenges and management practices of a specific industry or company. Course Methodology: This course is an online course. Grades is based on weekly problem sets to give students experience in using quantitative techniques to solve problems. There will also be weekly discussion forums and three papers which focus more on the managerial aspects of the quantitative techniques. Computer Requirements: In order to effectively participate in and successfully complete this course, each participant will need to have access to a computer and a high-speed internet connection. SBNM Summer B4 Gavoor 2

3 Technical Skills Required: This course will utilize Moodle and North Park to communicate. All course materials will be found on Moodle. We will utilize the Moodle grade book. All discussion, homework, and paper due dates will be on Sunday of the week they are assigned before 10 pm. Weekly homework assignments and papers are to be uploaded via Moodle and must be done in MS Excel/Word for the homework and MS Word for papers. Discussions will take place in the Moodle discussion space each week. Weekly Course Schedule: Week Dates Topics Assignments 1 7/4 7/10 The Quality Basics Read Chapters 1, 2, and 4 Week 1 Homework Week 1 Discussion Forum Paper 1: Operations & Information Systems 2 7/11 7/17 Customers and Suppliers Read Chapters 5 and 7 Week 2 Homework Week 2 Discussion Forum 3 7/18 7/24 Quality Standards and Teamwork 4 7/25 7/31 Improvement and Productivity 5 8/1 8/7 Quality Tools and Statistical Process Control Read Chapters 10 and 14 Week 3 Homework Week 3 Discussion Forum Paper 2: Operations & New Product Development Read Chapters 16 and 19 Week 4 Homework Week 4 Discussion Forum Read Chapters 15 and 18 Week 5 Homework Week 5 Discussion Forum Final Exam Paper 6 8/8 8/14 Quality Leadership Read Chapters 9 and 22 Week 6 Homework Week 6 Discussion Forum 7 8/15 8/21 Final Exam Paper and Presentations Week 7 Final Exam Paper due Week 7 Final Exam Paper Presentations Week 7 Discussion Forum Note: All Material is found on Moodle All Material, except the textbook readings and problem statements, are found in a document, SBNM 5420 Weekly Detail. You can print this off with the syllabus and have a complete guide to the class: HW, Discussions, Papers. Homework Assignments are due and discussion boards close at 10 pm on each Sunday evening of the week in which they are assigned. o Homework must be uploaded in Moodle. o All discussions take place in Moodle. Paper 1 is introduced in Week 1. It is due at 10 pm on Sunday of Week 2. Paper 2 is introduced in Week 3. It is due at 10 pm on Sunday of Week 4. The Final Exam Paper is introduced in Week 5. It is due at 10 pm on the last night of class in Week 7. SBNM Summer B4 Gavoor 3

4 Grading: # Total Points Discussion Forums Homework Assignments Papers Final Exam Paper Grade Mapping: Grading will be done on a sum-point basis. The percentage of points earned to total points possible will determine your final grade per the table below. Numeric Grade Letter Grade Numeric Grade Letter Grade Numeric Grade Letter Grade (93-100%) A (80-82%) B- (67-70%) D+ (90-92%) A- (77-79%) C+ (63-66%) D (87-89%) B+ (73-76%) C (60-63%) D- (83-86%) B (70-72%) C- (<60%) F Assignment Grading Policies: Grades, and instructor feedback, will be posted in Moodle. This is a course in the School of Business. Thus, deadlines will be treated as they will be managed in the working world i.e. get things done on time. If you have to miss an exam for any reason, you must inform your instructor ahead of time and have a valid reason. The exam must be made up before the next class session. Student Responsibilities: [1] Class participation and written assignments are required for this course. You cannot successfully complete this course without completing the weekly reading and homework assignments. [2] All assignments will be posted on-line. [3] For a quick reply, it is best to communicate questions, concerns or issues via . But, you may also contact me via phone or text. If you text, please state your name and course. Instructor Responsibilities: As your instructor, I will: Try my best to facilitate an engaging and fun learning experience. Provide updated information on relevant resources for the various topics of interest Exams and papers will be graded and returned by the second class session after the exam or due date. Respond to all student s, texts, and phone calls within 48 hours of receipt (target is 24 hours) Note on Excel QM Software, Stat Software, and Solver There is a software, Excel QM an excel macro add on, that accompanies the text. While the software makes the homework considerably easier to do, the student is responsible for the homework with or without the software. This includes using Excel without the course textbook software i.e. you figure out how to solve the problems OR doing it by hand, scanning your document and uploading on Moodle. Instructions on Excel QM software will be provided on Moodle and shown in class the first day. We will also have you load Solver and Data Analysis (Excel add-ons) on the first day of class. SBNM Summer B4 Gavoor 4

5 SBNM Summer B4 Gavoor 5

6 POLICY STATEMENTS Academic Honesty In keeping with our Christian heritage and commitment, North Park University and the School of Business and Nonprofit Management are committed to the highest possible ethical and moral standards. Just as we will constantly strive to live up to these high standards, we expect our students to do the same. To that end, cheating of any sort will not be tolerated. Students who are discovered cheating are subject to discipline up to and including failure of a course and expulsion. Our definition of cheating includes but is not limited to: 1. Plagiarism the use of another s work as one s own without giving credit to the individual. This includes using materials from the internet. 2. Copying another s answers on an examination. 3. Deliberately allowing another to copy one s answers or work. 4. Signing an attendance roster for another who is not present. In the special instance of group work, the instructor will make clear his/her expectations with respect to individual vs. collaborative work. A violation of these expectations may be considered cheating as well. For further information on this subject you may refer to the Academic Dishonesty section of the University s online catalog. In conclusion, it is our mission to prepare each student for a life of significance and service. Honesty and ethical behavior are the foundation upon which such lives are built. We therefore expect the highest standards of each student in this regard. Attendance Policy for Quad and Graduate Courses The graduate courses in the SBNM are all 7 weeks in length. Missing one class session is allowed without penalty as long as all readings and assignments are made up by the student within a reasonable time period (the following week). Failing to log into an online course site for an entire week is allowed, but a penalty may be applied at the instructor s discretion. Missing a second class session is allowed only in unusual circumstances by prior arrangement with the instructor. Since this represents almost 30% of the engagement time for the course, the student runs the risk of receiving a lower overall grade for the class. Faculty are encouraged to drop the course grade by a full letter grade in this situation. A student who misses three classes (or the equivalent two weeks for an online class) will automatically fail the course, unless the student drops the course before the seventh week of class. Students who drop a course will be held responsible for tuition, based upon the current North Park University refund policy outlined in the University Catalog. Attendance Policy for Undergraduate Courses Attendance and participation are vital. Thus, students are expected to attend every class session, and to arrive on time tardiness is undesirable and disruptive to your fellow classmates. This course has a strict requirement of documented, advance notification. If you are unable to attend any class session, you are to inform me (preferably by ) prior to that session. You need to provide a reason for your absence. Failure to provide advance notification will result in an unexcused absence. Be advised that poor attendance can affect your grade adversely APA Requirement The School of Business and Nonprofit Management (SBNM) has adopted the Publication Manual of the American Psychological Association (APA) as the standard and required format for all written assignments in SBNM courses. Our goal in adopting the APA Manual is to enhance student learning by: 1) Improving student s writing skills. 2) Standardizing the required format of all written assignments in all SBNM courses. 3) Emphasizing the importance of paper mechanics, grammatical constructs, and the necessity of proper citations. 4) Holding students accountable for high quality written work. SBNM Summer B4 Gavoor 6

7 If you are unfamiliar with the requirements of the APA Manual, we recommend that you purchase the reference manual and/or that you consult one or more of the suggested resources as listed on the Student Resources section of the SBNM website. It is your responsibility to learn and ensure that all written work is formatted according to the standards of the APA Manual. Students with Disabilities Students with disabilities who believe that they may need accommodations in this class are encouraged to contact the Student Support Specialist by by phone at (773) , or stop by the office located on the first floor of the Johnson Center in the Center for Student Engagement. Please do so as soon as possible to better ensure that such accommodations are implemented in a timely manner. If needed, appointments can be relocated. Title IX Students who believe they have been harassed, discriminated against, or involved in sexual violence should contact the Dean of Students ( ) or Director of Human Resources ( ) for information about campus resources and support services, including confidential counseling services. As a member of the North Park faculty, we are concerned about the well-being and development of our students, and are available to discuss any concerns. Faculty are legally obligated to share information with the University s Title IX coordinator in certain situations to help ensure that the student s safety and welfare is being addressed, consistent with the requirements of the law. These disclosures include but are not limited to reports of sexual assault, relational/domestic violence, and stalking. Please refer to North Park s Safe Community site for contact information and further details. SBNM Summer B4 Gavoor 7

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