Systems Administration and Remote Database Administration Services

Transcription

1 Systems Administration and Remote Database Administration Services Customer Success Stories Remote DBA Services and Systems Administration for Chemeketa Community College CLIENT Chemeketa Community College is a comprehensive educational institution located in the Willamette Valley. The College serves an annual, unduplicated student headcount of approximately 50,000 students. The College employs approximately 1,700 faculty, staff, and administrators. The curriculum includes vocational programs, community education, academic transfer courses, and classes in basic skills. The main campus is located in Salem, Oregon with additional campuses located in Dallas, McMinnville, and Woodburn. Revenues received by the College are derived from tuition and fees, property tax levies, state funds, grants and contracts, interest on investments, and other miscellaneous sources. CHALLENGE Chemekta Community College was in need of a firm to support the Database and Systems Administration team at CCC. The emergency was because of the resource turnover and also overload of tasks for the current teams. The critical issue that N2N team was tasked to handle was to support the migration of CCC s Banner environment from Solaris to Linux. In addition to hardware migration, N2N team was tasked with the application of 11g upgrades. The contract awardee was required install and support Oracle APEX in an Oracle Web Logic middle tier. This project scope included Luminis deployments and/or integration with SunGard Banner channels; CAS, GCF, and IDM authentication; Google Apps integration and custom Luminis content

2 development; the installation and support of Banner baseline products, including internet- native Banner (INB), self- service Banner (SSB) and Banner SaaS modules; and the integration of software solutions, including integrating reporting and analytical tools, within the Banner environment. SOLUTION The N2N team has experience in Solaris, Linux (RHEL, Oracle, Centos, Ubuntu, SUSE), Windows (as it pertains to WebLogic and Oracle). Our Systems and DBA teams have spent the past 9 years on Banner consulting. 6 years in an enterprise level environment at Portland State University before moving to work in the consulting realm of Higher education. The majority of N2N's implementations are migrations from OpenVMS and Solaris to Linux. Very rarely do clients choose to use Windows for any of the application servers, but this does come up from time to time. Our team has successfully completed numerous Luminis conversions and upgrades, as well as fresh deployments. We have completed several installations of Luminis IV. The bulk of these implementations used the GCF to Banner, MS Exchange, and D2L/WebCT. CAS is a required component when installing Luminis IV rather than being optional. We have setup several custom java and PHP applications to work with CAS as the authentication mechanism. Regarding the integration of Google Apps we have completed to date two installations where we implemented a custom account creation system in PERL, and SSO is handled via a SAML server. The SSO to Google Apps, and the customization of the portal to point to these services/applications is not a complicated endeavor. The most notable challenge we have overcome is getting the accounts created in real time. Most schools do not have an IDM system in place to handle these types of events. Leveraging our strengths in custom programming and extensive integration experience N2N wrote a custom PERL module to handle this. Modern IDM systems correctly installed usually come with a common SDK to follow for integrating with Google (i.e. BEIS or Sun IDM).

3 RESULTS N2N has performed in a Managed Services fashion to migrate the Banner environment of the client from Solaris to Linux environment. In addition to hardware migration, N2N s Systems and DBA teams have upgraded the Oracle RDBMS from 10g to 11g and SSB environment from Oracle Application Server to WebLogic platform. As part of the Project Management Methodology; N2N and the client have jointly established a project management team to manage the project plan, project resources, scope, as to serve as the escalation point for project issues. As part of the project cycle, the project management team will prepare the project plan that must be submitted to, reviewed, and approved by the client s Steering Committee, including the N2N representatives. The approved project plan will be the mechanism by which the project management office and the Steering Committee monitor project progress and identify changes in scope. The project plan will also identify the project team members other than the project management team; the deliverables and the timing of the deliverables and such other items as the parties mutually agree should be included. By following a structured and disciplined approach, N2N has delivered the project on time and budget. Client has N2N on an ongoing support contract to support the Banner Database Administration, Monitoring and SLA based support.

4 SIMILAR ACCOMPLISHMENTS OpenVMS to Linux Migration As of July 2010 SunGard dropped the support for Banner Database on OpenVMS Operating System. N2N s Systems and Database Administration teams have assisted several schools in South Carolina with the migration of their Banner environment from OpenVMS to Linux Platform. As part of this migration, N2N s team has assisted the client with Banner INB, SSB, Portal and third- party migrations. Reference Client Names Central Carolina Technical College Horry Georgetown Technical College Piedmont Technical College Solaris to Linux Migration N2N s Systems and Database Administration teams have assisted several schools with the migration of their Banner environment from Solaris to Linux Platform. As part of this migration, N2N s team has assisted the client with Banner INB, SSB, Portal and third- party migrations. Reference Client Names Ithaca College Stetson University Tri County Technical College Chemeketa Community College Oracle and WebLogic Platform Upgrades N2N s Systems and Database Administration teams have supported several clients with Oracle RDBMS upgrades, WebLogic Platform Upgrades and Banner upgrades. Remote Database Administration Services N2N s DBAs can support clients with Remote DBA services. Our services come with Service Level Agreements

5 and support clients on 24/7 basis if needed. Reference Clients that are currently using some of these services University of Toledo Stetson University Southern University, Baton Rouge Southern University, New Orleans Tri County Technical College Chemeketa Community College Horry Georgetown Technical College Winston Salem State University Summary N2N Services has a full staff of Systems and Administration staff with deep experience in the areas of Banner platform, Oracle Database, Middle- tier and the third- party applications in the Higher Education space. Our leadership team and the Systems team is very hands on and involved with all our custom products, support initiatives, and integration projects has several years of Banner development experience. At N2N, we have put together a team of specialists who perform the roles of both solutions providers and consultants. N2N s and has a staff of over 21 employees in US. N2N also has an offshore development office in Hyderabad that provides support for the Higher Education team. N2N Services is a technology company with a focus on ERPs, Rich Internet Applications and Mobile Enterprise Application Development. We specialize in database driven Full- Service solutions which seamlessly integrate with ERP products such as Ellucian Banner, Oracle, and PeopleSoft Campus Solution. We offer both functional and technical consulting services to support the Banner environment at a very affordable price.

6 N2N s Banner Professional services range from Banner implementation conversion, system integration and application development; Banner technical & functional consulting Finance, Financial Aid, Accounts Receivable, Student and HR; Banner Workflow implementation; Banner Luminis implementation and other Business Intelligence implementation services. Please feel free to contact us for further questions in this regard. We will be happy to share more information about our customers benefiting from N2N s full service solutions. N2N Services Corporate Headquarters 3063 PEACHTREE INDUSTRIAL BLVD. DULUTH, GA Phone: [email protected]