Administrative Systems Services
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1 Administrative Systems Services Banner ERP: /Calendar services Application Data Support Windows System Administration Unix/Linux System Administration Database Hosting, System Administration, Application Development (Packages, Stored Procedures, Functions), Security & Support Security Data Center management - hosting of servers, networking equipment, VM Servers Job scheduling service - using ISE Identity Management - using CAS/Shibboleth - coming soon IT Project Services End User Services Classroom Support Services Lab/Library Support at De Anza Administrative Systems Services Banner ERP: Modules: Advancement Finance Financial Aid HR Student BDM Degreeworks Luminis Portal ODS/EDW 09-Apr :04 Version 9 Page 1 of 6
2 Support Functions: Installation/Upgrade of software Hardware hosting and maintenance Database hosting, upgrade and maintenance Load balancer management/administration Support to functional users - troubleshooting issues reported, ERP functional support Report Development Baseline and custom jobs - scheduled, on-demand Banner extracts to third party software (e.g. Bookstore, Bank, etudes, blackboard, ibenefits, SARS) Single Sign-On GCF connections between Banner and other third party applications Bolt-on software development/enhancement/support Faculty Leave Active Division Active Roster Student Dashboard ID Card /Calendar services Hosting/upgrade/maintenance of MS Exchange Hardware maintenance of Exchange server New account provisioning Changes to accounts per requests received Create/manage distribution lists Manage the office locations within Calendar 09-Apr :04 Version 9 Page 2 of 6
3 Disable/delete accounts for separated employees per instruction from HR Provide Calendar access to staff as requested Unblock Manage Proofpoint firewall Application Data Support Hosting, Configuration, System Administration, Data feed (from/to Banner), user support for following: Argos Oracle APEX Hyperion Touchnet CleanAddress SARS OmniUpdate Resource25 CCCApply Clockwork Advocate Medicat OrgSynch LiquidOffice fsaatlas Academicworks (scholarship application) Sunapsis - coming soon 09-Apr :04 Version 9 Page 3 of 6
4 Office coming soon Windows System Administration HW/SW hosting/upgrade/maintenance File share requests VPN account creation for staff and third-party vendors/contractors Terminal server services - Yosemite, Merced Hosting/support of Windows servers for colleges, district departments - e.g. Campus Police, De Anza PSME, De Anza Math, De Anza ETS Tech Services Manage Active Directory, User Authentication DNS server administration at DA & FH Active Directory Unix/Linux System Administration HP-UX (Banner ERP) Database server - HW/SW hosting/upgrade/maintenance HP-UX ODS, EDW server - HW/SW upgrade/maintenance Over 50 Linux servers - Banner ERP (INB, SSB), Luminis, Weblogic/Oracle Application Servers, Legacy systems Linux support to De Anza Labs e.g. ATC DNS server administration at DA & FH Database Hosting, System Administration, Application Development (Packages, Stored Procedures, Functions), Security & Support Oracle MS SQL Server MySQL 09-Apr :04 Version 9 Page 4 of 6
5 Security (Encryption - Coming soon) Monitoring Logs - using Splunk Banner - Role-based access management Luminis - Role-based access management, user authentication via LDAP, Single Sign-On Server - Access Control Management, Monitoring sensitive system file access Database - Access management, Monitoring sensitive data access Applications - Access Management, controls maintained on sensitive data access Data Center - Bay Alarm Electronic locks, Close Circuit Camera monitoring, Motion Detectors, Glass break-in Sensors Data Center management - hosting of servers, networking equipment, VM Servers Job scheduling service - using ISE Identity Management - using CAS/Shibboleth - coming soon IT Project Services Application Development QA HW/SW provisioning, configuration Data Feed End User Services Support to functional users - troubleshooting issues reported, ERP functional support 09-Apr :04 Version 9 Page 5 of 6
6 Classroom Support Services Lab/Library Support at De Anza Create student/faculty accounts Software installation per instructor request 09-Apr :04 Version 9 Page 6 of 6
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