NEWS IN IFS ENTERPRISE SERVICE MANAGEMENT END TO END SERVICE DELIVERY APPLICATIONS 9 NEWS IN SERVICE MANAGEMENT

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2 NEWS IN IFS ENTERPRISE SERVICE MANAGEMENT END TO END SERVICE DELIVERY APPLICATIONS 9 NEWS IN SERVICE MANAGEMENT BJÖRN KLEIST, BUSINESS SYSTEM ANALYST, SERVICE & ASSETS 2

3 AGENDA End-to-end service delivery with IFS Applications IFS Applications 9: News in Service Management 3

4 END-TO-END SERVICE DELIVERY 4

5 NEWS IN APPLICATIONS 9 5

6 NEWS IN SERVICE MANAGEMENT MOBILE WORK ORDER REMOTE WAREHOUSE USABILITY Embedded Mobility Native Android & Windows Configure not customise Highly robust offline / online architecture Assortments Planned Refills Usage restrictions Lobbies Embedded Visualization WORKFORCE MANAGEMENT Structured Failure Management DSE Integration Enhancements Service Contract Improvements 6

7 SERVICE CONTRACT MANAGER LOBBY & VISUALISATION 7

8 Crystal Ball panel; problems yet to occur Service Level Agreement information: - Hit rate - Start failures - Finish failures Escalations Panel things that have already gone wrong 2015 IFS 8

9 Debt information; current contract liabilities Financial Performance; overdue invoices, DSO 2015 IFS 9

10 New Call Center Cases logged Non Conformances connected to WO s / Contracts you manage My Approvals things to do from across the application 2015 IFS 10

11 EMBEDDED VISUALIZATION IN-APPLICATION ANALYSIS

12 STRUCTURED FAILURE MANAGEMENT 12

13 STRUCTURED FAILURE MANAGEMENT VALUE FILTERING ON WORK ORDERS 13

14 STRUCTURED FAILURE MANAGEMENT PROPOSAL FOR CORRECTIVE ACTION 2015 IFS 14

15 STRUCTURED FAILURE MANAGEMENT BENEFITS FOR SERVICE PROVIDERS Building 1; Room 2/16 Electrical Socket Faulty 2015 IFS 15

16 DYNAMIC SCHEDULING ENHANCEMENTS 16

17 DYNAMIC SCHEDULING ENHANCEMENTS HIGHLIGHTS Location Handling Improvements Availability Handling Resource Preferences Improved SLA handling Resource handling 17

18 DYNAMIC SCHEDULING ENHANCEMENTS ENHANCED LOCATION HANDLING Location Location Type Region Locality Define Regions Define Location Details Several Locations can be grouped into a Locality Define Locations Type 18

19 DYNAMIC SCHEDULING ENHANCMENTS AVAILABILITY HANDLING Availabilities Availability Exceptions Location/Object Mon Tue Wed Thu Fri Sat Sun Facility 11 Facility 12 Facility 13 Floor 1 Facility 13 Floor 2 Facility 14 Location/Object Mon Tue Wed Thu Fri Sat Sun Facility 11 Facility 12 Facility 13 Floor 1 Facility 13 Floor 2 Facility 14 19

20 DYNAMIC SCHEDULING ENHANCEMENTS RESOURCE PREFERENCES Required (1) Excluded (0) Preferred Normal Not Preferred 20

21 DYNAMIC SCHEDULING ENHANCEMENTS ENHANCED RESOURCE HANDLING Twice as Fast (2) Doesn t have the skill (0) Faster than normal Normal (1) Slower than Normal 21

22 DYNAMIC SCHEDULING ENHANCEMENTS ENHANCED RESOURCE HANDLING E.g. Day 1: 100% Day 2: 70% Day 5: 50% 22

23 DYNAMIC SCHEDULING ENHANCEMENTS SLA HANDLING IMPROVEMENTS 23

24 DYNAMIC SCHEDULING ENHANCEMENTS WHY USE DYNAMIC SCHEDULING? 24

25 DYNAMIC SCHEDULING ENHANCEMENTS REAL ROI 25

26 REMOTE WAREHOUSE 26

27 REMOTE WAREHOUSE BACKGROUND The main requirements for a remote warehouse are: Being able to use existing material actions available in a normal warehouse The right material at the right time Scheduled refills Purchase material directly to the remote warehouse Limit user access to the warehouse and stock Reserve and issue work order material from the default warehouse of the user 27

28 REMOTE WAREHOUSE CONCEPT Central Warehouse Users Remote Warehouse Assortment Drop-Off Location Remote Warehouse Remote Warehouse Assortment Define parts, refill parameters etc. Refill Inventory Two-step Transport Task Purchase Direct deliveries Stock limitation User connection Remote Warehouse (Service Van) Work Orders 28

29 REMOTE WAREHOUSE BENEFITS 29

30 REMOTE WAREHOUSE THE SERVICE PROVIDER S KEY OBJECTIVE 30

31 MOBILE WORK ORDER 31

32 MOBILE WORK ORDER Modern look & feel, Flexible, configurable solution, Lower TCO 32

33 PM ENHANCEMENTS 33

34 PM ENHNANCEMENTS REVISION CONTROL MADE OPTIONAL 34

35 ENHANCED PREVENTIVE MAINTENANCE SUPPORT FOR COMBINED CONDITION & DATE-BASED PMS Applications 9 35

36 AND MORE NEW FEATURES FOR APPLICATIONS 9 UPDATE 1 36

37 MAIN INVESTMENTS SERVICE MANAGEMENT; APPLICATIONS 9 UPDATE 1 ENHANCED PRICING SERVICE LINE IMPROVEMENTS RESOURCE ALLOCATION IMPROVEMENTS SERVICE QUOTATION FOR SERVICE CONTRACTS MULTI-SITE CONTRACTS 37

38 MEET THE EXPERTS TUESDAY Enterprise Service Management Anders Vallgren Enterprise Service Management Björn Kleist Field Service Management Mobile Workforce Management Mark George Enterprise Asset Management Per Källebring Enterprise Asset Management Joachim Sahlqvist Remote Warehouse/Van Stock Sebastian Ekman 38

39 THANK YOU! BJÖRN KLEIST BUSINESS SYSTEMS ANALYST SERVICE & ASSET +46 (0)

40 COPYRIGHT 2015 INDUSTRIAL AND FINANCIAL SYSTEMS, IFS AB (PUBL). IFS AND ALL IFS PRODUCTS AND SERVICES NAMES ARE TRADEMARKS OF IFS. ALL RIGHTS RESERVED. THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS S PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS IFS