BridgeLink Vendor Management Network

Transcription

1 BridgeLink Vendor Management Network For the Consumer Credit Collections and Recovery Market phone fax

2 Table of Contents BridgeLink Overview... 1 Why Use BridgeLink... 1 BridgeLink Services... 3 Collection and Recovery Services... 3 Debt Placement Services...3 Web-based Mailbox Exchange... 4 Attorney Referral Service... 4 Billing, Payment & Reconciliation Service... 5 Portfolio Sales Service... 6 Asset Recovery Service... 6 Data Request Services... 7 BridgeLink Technical Overview...11 Communication Options Data Infrastructure Security Ease of Implementation...11 BridgeLink Industry-wide Services Collection and Recovery Services Mortgage Lending Services Fair Isaac s Product and Service Offering Mortgage Banking Solutions Fair Isaac s Market Solutions Originations & Underwriting Customer & Account Management Fraud Management Risk Management Bill Review Claims Processing Customer Marketing Collections & Recovery Solutions About Fair Isaac Copyright 2004 Fair Isaac Corporation. All rights reserved. i

3 BridgeLink Overview BridgeLink is an e-commerce vendor management network for the consumer credit collections and recovery market that connects credit lenders to their third-party service providers and business partners. BridgeLink employs Web services and XML technologies to automatically invoke and manage transactions with external services through a single interface, while allowing the credit lender to write the business rules logic for automating the processing of that information. BridgeLink is far more than a super highway for data transactions. Our networking technologies enable BridgeLink customers to communicate with each other regardless of the level of their organization s technical infrastructure, or regardless of the type of transaction. BridgeLink offers a Web-hosted workflow system, which allows customers to receive assignments and respond electronically without having their own internal processing application. The extensive array of service offerings provided through the BridgeLink network are securely integrated into Fair Isaac s suite of software solutions including our collection and recovery software, and flexible interfaces with third-party applications makes ordering of these services as easy as point-and-click. Proprietary systems can also be connected to the BridgeLink network. By combining the BridgeLink e-commerce services with Fair Isaac s collection and recovery software, the credit lender has the ability to manage the complete lifecycle of its customer s debt from collections and recoveries through supply chain management and partner relationship management. Why Use BridgeLink To date, over 1,400 lenders and service provider organizations are members of the BridgeLink network. More than 30,000 processors, brokers, agents, and other individuals process service referrals on the BridgeLink network. The BridgeLink network has become the largest vendor-neutral e-commerce platform in the consumer credit and mortgage banking industries. It enables all parties involved in an organization s collection of debt, to operate efficiently as a single, intelligent entity. The BridgeLink solution enables creditors to be fully automated with their collection and/or bankruptcy attorney firms. Data management and integration is facilitated, essentially eliminating many of the challenges of manual, time consuming, and error-prone business transactions related to mailing, faxing and telephone calls. The asynchronous exchange of data between systems provides real-time request transmission and ensures consistent data integrity. Service providers gain immediate access to all lenders on the BridgeLink network, through the Copyright 2004 Fair Isaac Corporation. All rights reserved. 1

4 integration of a single robust interface, and no longer have the expense or maintenance issues of multiple interfaces. The BridgeLink Solution: Reduces staffing costs and increases productivity Eliminates duplicate data entry Decreases dependency on faxes, phone and Eliminate shipping costs and dependency on postal and delivery services Ensures data integrity Minimizes IT investment Eliminate the ongoing cost of maintaining multiple vendor interfaces and data communication lines Provides a single point of connectivity to service providers Services are maintained and developed by Fair Isaac BridgeLink Technologies Provide: Seamless connectivity between legacy applications and the BridgeLink platform Single interface to a multitude of vendors Seamless integration with Fair Isaac software or proprietary systems Real-time and batch request transmission Services integrated back into the database Automated requesting and multiple-step processing Vendor management control Vendor auditing and reporting analysis A secure and robust Internet environment Support for open standards architecture (JAVA, XML, COM, BizTalk, EDI) Support for the transmission of large batch files Real-time processing of transactions A rich collection of XML Web Services Built in bi-directional data transmission from leading data providers. End-to-end secure encryption of all transmitted data Scalability and flexibility Copyright 2004 Fair Isaac Corporation. All rights reserved. 2

5 BridgeLink Services Fair Isaac continues to offer critical services strategic to the consumer credit collections and recovery industries. Services added to the BridgeLink network are driven by the requirements of Fair Isaac s customers. If a preferred vendor is not a member of the BridgeLink network Fair Isaac will liaise to connect them to the system. Collection and Recovery Services Debt Placement Services Portfolio Sales and Auction Billing Payment & Reconciliation Service Asset Recovery Service Repossession Referral Remarketing Referral Data Request Services Skip Trace Public Record Information Credit Bureau Data Print Request Scoring Analytical Reporting & Tracking Service (ART) Document Presentment & Storage Partner Forum Future Services CCCS Data Exchange Debt Placement Services BridgeLink s Debt Placement Services streamline business processes and automate transactions between collection agencies and attorneys. Copyright 2004 Fair Isaac Corporation. All rights reserved. 3

6 Web-based Mailbox Exchange The Debt Placement Service provides a powerful and flexible Web-based mailbox exchange service, formerly known as partner.net. The service offers the convenience of a single drop off and pick up location for collection agencies and attorney firms for collection and related activities on delinquent credit accounts. Users of the service can log into and choose from a menu of third party service providers. Agencies and attorneys have the option to scrub new assignment files as they pass through the BridgeLink network prior to loading the accounts into their systems. Rulesbased configuration of the process ensures the flexibility required by vendors. The File Exchange Utility application (FXU), provided as part of the Debt Placement Services, enables customers to securely transfer large files over the Internet and queries their transaction history. The File Exchange Utility application uses the BridgeLink Web site and applies the same robust and tested security infrastructure. The File Exchange application ensures files are delivered completely and successfully and can recover from an Internet disconnect and restarts sending or receiving a file where it left off. This is a great time saving for large file transfers that are often interrupted by connectivity issues that occur on the Internet. FXU is designed so it can be executed on a workstation or server. It originates outbound traffic to the BridgeLink hub, using push and pull methodology, so BridgeLink does not need to initiate any network traffic into the customer s network. Attorney Referral Service BridgeLink's Attorney Referral Service is a Web site created for attorneys in the consumer lending market to effectively manage consumer debt assignment. The service eliminates all technical infrastructure barriers between credit grantors and their attorneys. Credit grantors are no longer dependent on vendors who support the "right" technical infrastructure to handle placement files and other financial and maintenance transactions. BridgeLink attorney members can simply log in to the attorney referral Web site and begin working litigation assignments. They do not have to make any capital investment in software or hardware. The Attorney Referral Service enables credit grantors and the attorneys to electronically transmit litigation assignments through the BridgeLink network via the attorney referral Web site. The application provides the tools to case manage these accounts cost-effectively and efficiently. It also supports the uploading of assignments outside of the BridgeLink network, when required. Copyright 2004 Fair Isaac Corporation. All rights reserved. 4

7 The system enables the attorney to view and update account information including: notes, documents, tasks and payment transactions, add and delete tasks, change task start and stop due dates, and assign or reassign tasks to users. The attorney can view active and completed assignments, as well as outstanding tasks for all assignments. The system generates a portfolio of standard industry reports, including new assignment status, number of active accounts and payments processed. Reports can be generated based on topic and time frame. The application empowers the attorney to better manage assignments. Through the attorney referral application attorneys can enter financial information about the assignment. These entries automatically update account balance and are viewable by both the attorney and creditor. Notes pertaining to each account are entered into the Web site and both the credit grantor and attorney can view additional information specific to each account. A document repository allows the attorney to access, sort, view, add and delete account documents associated with an account. The solution is integrated with Fair Isaac software through the BridgeLink network. The user simply accesses the service through Billing, Payment & Reconciliation Service The Web-based Billing, Payment & Reconciliation Service module enhances the BridgeLink's Attorney Referral Service. The core of the service allows credit grantors and attorneys to work in a collaborative manner to generate, approve and pay invoices. The Billing, Payment & Reconciliation Service streamlines and simplifies the complete invoice process. Process turnaround times are significantly improved; billers receive receipt of funds much faster and approval or reconciliation decisions can be made online. The service fully automates all transactions involved in the invoice process providing: data accuracy and data security improved management and tighter control the ability to monitor and evaluate transaction performance at any stage Features include: dispute handling, the ability to maintain fee controls and minimize costs, ACH payment, invoice prioritization, alerts throughout the process, work in progress and other management reporting. Copyright 2004 Fair Isaac Corporation. All rights reserved. 5

8 Portfolio Sales Service The Portfolio Sales Service enables credit grantors to automatically transmit batch files of accounts to prospective debt buyers for review and final purchase. Asset Recovery Service BridgeLink s Asset Recovery Service allows the user to communicate electronically with field call agents, inspection service providers, asset recovery companies, and asset remarketing organizations. This service enables the user to automate task activities such as repossession, inspection, storage, remarketing (repair/detail/ auction), and title processing. Vendors that do not operate their own back office software can directly access their field agents via BridgeLink s Web-hosted application service. Credit grantors, vendors, and their agents, can monitor the status of files, while providing updates, documents, and notes directly into the system. BridgeLink also provides custom file tracking based on client, vendor, agent, county, and or state parameters. BridgeLink streamlines the following activities: 1. Asset Recovery automates the task of recovering lien holder collateral. For example in the case of automobile financing, it is the process of locating and towing the automobile to a named storage facility. 1. Field Calls automates the task of visiting past due account customers and provide them with credit grantor notification documents. 2. Vehicle Locate automates the task of locating vehicles of past due account customers. 3. Field Inspections - automates the task of inspecting the condition and or appraising the value of the lien holder collateral. 4. Asset Remarketing automates the task of preparing an automobile for auctioning, the process of auctioning off the car, title processing, and final financial settlement, and connect with auction services that are responsible for sale of collateral, title work, and exchange of monies. Through the BridgeLink network you will have the ability to: Send service requests, and transmit files between credit grantors and vendors (and their field agents) Web host vendor applications for field agent communication Add, accept or reject a file, place the file on hold, and close the file Add notes to a file Generate documents Copyright 2004 Fair Isaac Corporation. All rights reserved. 6

9 Add/remove tasks to/from a process template Add/remove fields to/from a task View process and task lists by client, vendor, team, or person Data Request Services BridgeLink automates the exchange of data request services involved in the collection and recovery of debt. The credit grantor can submit and track data request services direct from their desktop through BridgeLink XML integration technologies. These services include: Skip Trace Data Services These services connect creditor grantors to the leading providers of directory assistance data; address and contact updates and related data used in locating delinquent debtors and skipped accounts. Skip data vendors maintain large databases of updated contact and location information such as name, address, phone number. With direct access to skip data providers you will have the ability to: Automatically make requests in batch or in real-time Select vendors and to make requests from the desktop Choose and/or change vendors and suppliers Control, track, and monitor skip data supplier requests Order requests without keying information Through the BridgeLink network users can connect with providers of collated public record information such as bankruptcy filing notification and related public records documents recorded at US courthouses. With direct access to public record data provides you will have the ability to: Access multiple providers of public record related data Post results to Fair Isaac collection and/or recovery system Retrieve data from desktop View order status Request data electronically or manually from the desk top in batch or real time Convert information and upload to collection and/or recovery system Copyright 2004 Fair Isaac Corporation. All rights reserved. 7

10 Credit Bureau Data Services Creditor grantors can automate the exchange of credit reports and credit-related data from the three major credit-reporting agencies, Experian, Equifax and Trans Union. Such reports enable the collector to gain insight into the behavior of their delinquent customers by measuring how these customers perform with their overall credit obligations. Services are composed of either an exchange of data with third-party data providers (e.g. the credit bureaus, and or resellers) or an outsourcing of a request and complete transaction to a third-party service provider (for example skip, legal or collections agencies). All requests and responses are driven through the BridgeLink network. The destination may be directly to the vendors back office system or to Fair Isaac's Web-hosted application suite, to be worked online by vendors without the appropriate technical infrastructure. Direct access to credit bureau data agencies allows you to: Automatically obtain credit data and verify name, address, and social security number from multiple vendors, and obtain specific types of credit scores Request reports automatically in batch or in near real time from the desktop Request reports without keying name, address, and/or social security number (prepopulated fields) Control when, who, and from which vendor reports will be requested Track and monitor transaction requests and replies Print Request Services From your desktop you can generate electronic letter requests in batch or real time to letter shops to perform customized letter generation and mailing. Direct access to letter shop services gives users the ability to: Eliminate keying of requests to multiple letter shop provider Post results direct to your collections and/or recovery system View order status Request data automatically or manually from the desk top in batch or real time Reduce time spent on manual input Reduce man-hours Eliminate data entry errors and double keying Copyright 2004 Fair Isaac Corporation. All rights reserved. 8

11 Scoring Service Providers BridgeLink connect credit grantor to the leading analytical service providers for credit score generation, portfolio analysis, customer profiling, and segmentation services. The BridgeLink system can also pass specified data elements needed for analysis and or score generation from the client s host application to the analytical service provider. Analytical, Reporting & Tracking Service BridgeLink s Analytical Reporting and Tracking Service is a powerful reporting solution that enables the customer to monitor and track the performance of their third-party vendors. The service enables the user to measure individual vendor activity performance, run comparisons between these activities and against the customer s targets or SLA's - across a wide range of financial and activity-based criteria. The customer can monitor all account information. The analytical capabilities of the application provide a consistent and easy approach for reporting and auditing performance. The user can view bench marking and industry comparisons and trend analysis. The solution provides a portfolio of industry standard reports including summary reports, trend analysis, audit reports and exception reports. It also allows the customer to create user definable extracts that can be scheduled and downloaded as required. Analytical, Reporting & Tracking Service is integrated with Fair Isaac software through the BridgeLink network. The user simply accesses the service through the BridgeLink Web site, where the data is populated as a secondary process to BridgeLink s Agency Placement functionality. There is no integration or IT involvement for the lender. Document Presentment & Storage The Document Presentment & Storage Service provides a simplified process for electronically presenting and storing electronic documents that are requested by the vendor and credit grantor in conjunction with litigation assignments, and /or repossession assignments. The documents are attached to the loan and can be viewed in the account by all parties whether using the Attorney Referral Web Service or the Web-based Mailbox Service. Partner Forum Partner Forum is a service offered on the BridgeLink network for all its members. The Forum is a collaboration Web portal that enables credit grantors and their external service providers, business partners and suppliers to securely exchange and store shared and confidential document, schedule meetings, hold auditable group discussions, post notices and share information. Copyright 2004 Fair Isaac Corporation. All rights reserved. 9

12 Future Services - CCCS Data Exchange The CCCS Information exchange allows agencies and creditors to more effectively and efficiently exchange Debt Management Proposals (DMP), payment plans, acceptance notices, and monthly updates through the BridgeLink Web-based mailbox or the attorney referral Web site. FIGURE 1: BRIDGELINK VENDOR MANAGEMENT NETWORK Copyright 2004 Fair Isaac Corporation. All rights reserved. 10

13 BridgeLink Technical Overview Communication Options Communication with BridgeLink can occur using HTTPS over the Internet, through a private network such as the AT&T Global Network, or with leased lines (Frame Relay). The open architecture of BridgeLink will allow communication over virtually any TCP/IP network. Data Infrastructure BridgeLink has been designed to handle massive transaction volumes. All requests are stored in a relational database management system and tracked using a sophisticated workflow application. Results are stored in the database and are always available in XML format. Image files such as PDF reports and digital property photos are also available. Security BridgeLink provides a secure and robust environment; the transmission of data is done over Secure Socket Layer (SSL) with 128-bit encryption. Additional security layers such as VPN and private data networks can be implemented as required by your security needs. Digital Certificates can also be used to authenticate all clients communicating with the BridgeLink servers. Ease of Implementation Implementation of BridgeLink will have a minimal impact on your IT infrastructure due to the pre-built integration with Fair Isaac software products. Interfaces with other leading systems have also been pre-built and will require minimum configuration to meet your needs. Communication with the BridgeLink servers will typically not require any configuration changes to your firewall. Copyright 2004 Fair Isaac Corporation. All rights reserved. 11

14 BridgeLink Industry-wide Services The BridgeLink vendor management network connects consumer credit lenders and mortgage banking lenders to their service providers. The BridgeLink network has become the largest vendor-neutral e-commerce platform in the consumer credit and mortgage banking industries. The extensive array of service offerings provided through the BridgeLink network are securely integrated into all Fair Isaac credit management and mortgage banking software. Collection and Recovery Services BridgeLink Partner Forum Analytical Reporting & Tracking Service Debt Placement Services Portfolio Sales Billing Payment & Reconciliation Service Asset Recovery Service Repossession Referral Remarketing Referral Data Request Services Skip Trace Public Record Information Credit Bureau Data Print Request Scoring Analytical Reporting & Tracking Service Document Presentment & Storage Partner Forum Future Services CCCS Data Exchange Copyright 2004 Fair Isaac Corporation. All rights reserved. 12

15 Mortgage Lending Services Originations Broker Portal Service Correspondent Portal Service Consumer Portal Service Credit Reporting Service Flood Determination/Certification Service Mortgage Insurance Service Automated Underwriting Service Appraisal Service (TBA) Document Delivery Service Document Preparation Service (TBA) Tax Setup Service (TBA) Fraud Detection Service (TBA) Construction Lending Construction Inspections Service Fannie Mae Investor Reporting Service Servicing & Default LenStar - Attorney Referral Service Billing, Payment & Reconciliation Service (TBA) Appraisal Service (TBA) Bankruptcy Service Foreclosure Service REO Service AVM Service BPO Service Title Service Imaging Service Copyright 2004 Fair Isaac Corporation. All rights reserved. 13

16 Fair Isaac s Product and Service Offering Mortgage Banking Solutions Diamond is a comprehensive Web-based mortgage origination solution that streamlines the complete mortgage process: from point of sale, registration, product and pricing, under-writing, though post-closing and including secondary marketing. FORTRACS is a solution for the management of loans in default. FORTRACS navigates the user through all of the default processes, including loss mitigation and foreclosure processing, bankruptcy processing, claims processing, and REO Management. All of this is driven through a robust workflow management capability to drive efficiencies and productivity. LSAMS is a comprehensive servicing and investor accountability solution that enables users to service both consumer and mortgage loans on a single platform. TCL (The Construction Lender) is a comprehensive solution for construction lenders. TCL manages the entire construction lending process including budgeting, disbursements, property inspections and document tracking. BridgeLink s LenStar service, our award-winning default management communications software, provides bi-directional integration with attorney case management systems for mortgage banking lending organizations and attorneys involved in the servicing of loans in foreclosure, bankruptcy and eviction. LenStar is the most advanced default e-commerce platform in the mortgage industry. Copyright 2004 Fair Isaac Corporation. All rights reserved. 14

17 Fair Isaac s Market Solutions Originations & Underwriting Approve more new business while reducing risk and achieving portfolio and corporate objectives. Fair Isaac solutions help credit card issuers and other lenders, as well as insurers and telecom carriers, target and obtain the business they want while compressing decision cycles and reducing application processing costs. StrategyWare, Capstone Decision Manager, FICO scores, CreditDesk, NextGen FICO scores, Application Risk Models, LiquidCredit, Enterprise Decision Manager for Insurance, Falcon ID Customer & Account Management Retain good customers and automatically apply treatments that maximize the value of the relationship and achieve portfolio- or customer-level objectives. Fair Isaac solutions help credit card issuers and other lenders, as well as insurers and telecom carriers, boost revenues and manage risk while delivering individualized treatments to millions of customers. TRIAD 7, Customer Management TRIAD, TelAdaptive, Netsourced TRIAD, FICO scores, Processor TRIAD, NextGen FICO scores, TRIAD Transaction Scores, Debt Manager, BridgeLink, Recovery Management System (RMS) Fraud Management Detect fraud instantly and act to prevent losses when booking new customers, during transactions and while serving existing accounts. Fair Isaac solutions provide credit card issuers and other lenders as well as merchants, insurers and telecom carriers with comprehensive protection while reducing costs and impact on legitimate customers. Fraud Predictor with Merchant Profiles, Falcon Fraud Manager, Falcon Fraud Manager for Merchants, Fraud Manager for Telecommunications, CardAlert Fraud Manager, VeriComp Fraud Manager, CardAlert Fraud Manager for Deposits, Application Fraud Scores, Application Risk Manager for Identity Check, Falcon ID Risk Management Fully understand the risk you're dealing with. Fair Isaac solutions help credit card issuers and other lenders as well as insurers, telecom carriers and government agencies use data and empirical methods to better predict and manage risk. Risk Manager for Acquirers, Risk Manager for Telecommunications, FICO scores, Risk Manager for Government, MIRA Claims Advisor for Reserving, NextGen FICO scores, VeriComp Fraud Manager Bill Review Fair Isaac brings efficiencies to medical bill review processing, with leading solutions for workers compensation and auto injury medical bill review. Whether your bill review need is for a licensed client/server installation, Web-based ASP or complete outsourcing through our Insurance Service Bureau, Fair Isaac offers a solution to fit every need. Extensive EDI and scanning/ocr capabilities and Capstone-powered, usercustomizable workflow automate bill review decision management, to dramatically improve bill review productivity, accuracy and consistency. Copyright 2004 Fair Isaac Corporation. All rights reserved. 15

18 Claims Processing Improve accuracy and efficiency in processing claims while preventing unnecessary losses. Fair Isaac solutions enable you to immediately separate routine claims, which can be fast-tracked for rapid settlement, from potentially fraudulent claims as well as legitimate claims requiring case management. Our solutions can also analyze risk and detect suspicious activity with every new transaction as long as a claim is open, enabling you to identify emerging problems and opportunistic fraud when the signs first appear. Capstone Decision Manager, Payment Optimizer, VeriComp Fraud Manager Customer Marketing We combine a consultative approach that includes campaign design, strategy definition and creative services with a suite of products and capabilities that we call MarketSmart Decision System (MSDS). MSDS integrates all of the technology and analytics services needed to perform context-sensitive acquisition, cross-selling and retention programs, enabling multiproduct, multi-channel companies to drive more efficient and profitable customer interactions. Collections & Recovery Solutions Collections & Recovery Solutions develops custom and non-custom solutions for credit grantors, collection agencies, debt buyers, and collection attorneys. Our offerings include placement services, data plus analytics packages, and custom solutions. Collections & Recovery offerings are ASP-based, for minimal IT impact. All services are accessible through easy-to-use online applications. Collections & Recovery offerings address the entire collections lifecycle, from day-one collections, to post charge-off, to debt sale. Placement Infrastructure, Placement Optimizer, PlacementsPlus, UniScore, Custom Scoring, Debt Manager, Recovery Management System (RMS) Copyright 2004 Fair Isaac Corporation. All rights reserved. 16

19 About Fair Isaac Fair Isaac (NYSE:FIC), a global provider of intelligent business software and e-commerce solutions, makes decisions smarter. As the world leader in decision management solutions driven by advanced analytics, Fair Isaac unlocks value for people, businesses and industries. Companies worldwide use Fair Isaac technology to make billions of faster, more profitable decisions a year in credit management, marketing, fraud, collections, bill payment and other areas. The world s leading banks and credit card issuers rely on Fair Isaac technology, as do insurers, retailers, telecommunications providers, healthcare organizations and government agencies. Founded in 1956, Fair Isaac serves thousands of clients through offices in 10 countries, and helps millions of individuals improve their credit health through the Web site. Visit Fair Isaac online at Corporate Headquarters: 901 Marquette Ave., Suite 3200 Minneapolis, MN from the US from anywhere [email protected] Mortgage & E-services Divisions: 3550 Engineering Drive, Suite 200 Norcross, GA phone fax [email protected] Fair Isaac is a registered trademark of Fair Isaac Corporation, in the United States and/or in other countries. Other product and company names herein may be trademarks or registered trademarks of their respective owners. Copyright 2004 Fair Isaac Corporation. All rights reserved. 1776WP 09/04 PDF