solutions that captivate and connect

Transcription

1 solutions that captivate and connect the best of both worlds

2 the best of both worlds The new bibliotheca In October of 2015 we were delighted to announce that the entire former 3M Library System management team moved across to bibliotheca, together with almost all former 3M employees who were part of the library business. We re truly dedicated to combining the best of 3M with bibliotheca, and it s the people who are the most important part of this. Dedicated to service We re committed to maintaining the extremely high service standards that 3M customers have enjoyed in the past, and driving the 3M service mentality into the rest of our business. A new combined product range We have now created a harmonised product range that includes many of the most popular products from both bibliotheca and 3M Library Systems portfolios. The future of Cloud Library Cloud Library customers and library users will not only have continued access to the digital platform with expanding ebook and audiobook collections, but can also trust that it will now become one of the flagship products in the bibliotheca portfolio, with even more investment and innovation than ever before. Tattle-Tape Security Systems A major component of our new portfolio is the Tattle-Tape Security Systems range. Through the combination of Tattle-Tape Security Strips, innovative Electromagnetic (EM) SelfCheck and detection systems, library collections are offered the highest degree of security. Giving our customers even more choice Working in conjunction with a few rules of how software, hardware and our central administration can interact, we re excited that our harmonised product range now gives all our customers the choice of deploying both bibliotheca and 3M equipment. Offering customers flexibility and a wide range of solutions to meet their needs and requirements is part of our mission as your dedicated library technology partner. 1

3 who we are dedicated exclusively to libraries bibliotheca was formed in the spring of 2011 when the three leading independent companies of Bibliotheca (Switzerland), Intellident (UK) and Integrated Technology Group, ITG (North America) merged to create a single, global entity. More recently, in October 2015, the Group was extended further when their shareholders (OE) acquired in full the 3M Library Systems business, with the intention to create a single library-focused business dedicated to the delivery and support of EM/RFID security, Automated Materials Handling, self-service, productivity and digital/cloud (patron-facing) solutions. We are dedicated to the development of solutions that help sustain and grow libraries around the world. Our products are designed to provide a welcoming, intuitive and seamless environment for those who use the library wherever they choose to use it - be that at home, on the move or within the foundation of the library itself. We have direct operational offices on all major continents, together with dedicated distributors who offer our solutions across a further 70 countries. industry & technical expertise Today we employ over 350 people across the globe with a core expertise in delivering a comprehensive range of library-based digital, RFID, Electromagnetic (EM) Tattle-Tape, EM/RFID hybrid and barcode self-service products, services and solutions. Expanding upon our core product range, bibliotheca has a strong commitment to develop and introduce cutting-edge digital library solutions including the Cloud Library ebook and audiobook lending service. complete solution provider We develop solutions that facilitate and enhance library operations. We are committed to partnership, collaboration and interoperability, with both libraries and our vendors. Both through leading the creation of new, and complying with globally recognised library standards, our focus will always be to put libraries at the forefront of our business. You can trust that together, we implement the best functioning, easiest to use, most cost efficient self-service and automation systems available

4 what our customers can expect detailed library consultation: From the start bibliotheca will work with you to devise a project plan that suits how we manage system implementations: your needs. Our team will help you plan your library installation by reviewing your technology needs, strategic plans and long-term library objectives. As qualified RFID & EM specialists, with a track record in library operational savings, we will ensure that your technology project has been thought through from every angle and works within your budgetary parameters, ensuring your return on investment. ensure scope is clear and agreed manage the post order detail initiate & manage your project knowledgeable point of contact at all times: Your library will be appointed a personal Account Manager who will oversee your entire relationship with bibliotheca from installation through to support. The goal of your Account Manager will be to consult with your library, ensuring that you achieve all your pre-defined benefits and savings. During the implementation phase your Account Manager will work closely with a ensure ROI and ongoing success provide on-going service & support deliver & install your solution qualified roject Manager to guarantee a successful library implementation. step-by-step implementation and training plan: Our flexible roject Management approach is designed to suit your specific styles and requirements. From the start, you will work hand-in-hand with our skilled roject Management team who will ensure that the scope of your project is clear and at every stage in agreement with your library team. The goal of the roject Management team is to initiate, plan, execute and monitor the entire installation of your library self-service system. In addition to promising a smooth installation, roject Management teaches best transition practices, tagging methods, process changes for management & staff and best practices for selfservice adoption. Once our implementation team has installed your self-service equipment they will conduct hands on product training, confirming that your library staff completely understand how to use and maintain their new equipment. customised support & maintenance: We offer a comprehensive range of support and maintenance packages. With 24/7 telephone (in countries with dedicated bibliotheca offices) and webbased support our technicians are able to provide guidance straightaway. If remote assistance cannot immediately resolve your problem, bibliotheca will send a qualified engineer to your library location to diagnose and fix your issue. bibliotheca s systems are designed so that almost all potential problems can be diagnosed remotely, providing the quickest and most convenient service for our customers. Most of our products have plug-and-play components that are easily removed and replaced, and in the case of software, issues are often resolved immediately with remote assistance. 4 5

5 self-service software two award-winning interfaces to choose from From the self-service software perspective, we let our customers choose between two Modern Library Award winning software interfaces (liber8 and QuickConnect). A table of what software features are available and in combination with which kiosks is available on the next page. benefits for library users simple and easy-to-use interface clearly guided through the entire transaction receive relevant recommendations based on activity find all account details in one place benefits for libraries free your staff to provide more valuable services easily configure software to match your library brand promote your library events and programmes at the kiosk drive digital downloads with Cloud Library beneficial integration with Novelist, LibraryThing & Evanced 6 7

6 self-service kiosk range R-Series Desktop Components smartserve 100 smartserve 200 R-Series Table Top smartserve 1000D smartserve 1070D R-Series Classic Table Top V-Series Table Top R-Series Classic Cabinet V-Series Kiosk R-Series Kiosk smartserve 400 smartserve 410 smartserve 1000 SelfCheck Kiosk smartserve 1070 liber8 QuickConnect Cloud Library Evanced event Novelist recommendations & content LibraryThing recommendations mycommunity Desktop version Build your own component EM/RFID hybrid Landscape screen ortrait screen Media case unlocker * * * * * * Height Adjustable Guided LED experience Integrated Return Bin Colour options : laminate Colour options : powder coated paint Graphic wrap Non-RFID interactive kiosk Cash payment * * * * * * * Debit & credit card payment * * * * * * * eayment Appleay * add-on option, not integrated 8 9

7 Cloud Library is the world s leading ebook and audiobook solution, designed to be available in the hand of library users wherever they may be and to fully integrate with kiosks and discovery stations inside your library building. We believe that Cloud Library boasts the best cross-platform user experience possible, wherever your users choose to browse, discover, download, read or listen to content. We encourage you to take a full tour of our feature-rich solution to understand every aspect of how you can engage with your library users and keep them coming back for more. drive digital discovery with Cloud Library extremely simple sign-up and sign-in process designed, set-up and supported right here in the UK deliver an outstanding user experience attract new digital users from within your library deliver the most relevant content possible marketing tools and support to help promote your digital collection 10 11

8 return & sorting items are returned and security is activated immediately convenient access 24 hours a day, 7 days a week improved ergonomic workflow for staff Automated return and sortation systems allow your staff the freedom and flexibility to spend more time with library users and carry out more meaningful tasks. Our range of return solutions provides options for all library situations. From minimal budget and space constraints to fully involved complex sorting systems, we have a solution that will fit your exact needs. All systems will automatically process returned items and transport them into the correct destination without taking up precious staff time. staff time can be reallocated for more meaningful tasks dedicated sort patterns allow for quicker processing of hold items 12 13

9 return & sorting range SelfCheck System C-Series Book Drop 300 series Intelligent Return Classic Intelligent Return lus Intelligent Return Staff Induction SL Sorter FX Sorter rocess RFID items rocess Barcode items rocess EM items Returned items instantly updated in the LMS Status indication LED bar Touchscreen interface Receipt printer rints hold slip automatically for returns User Card Barcode scanner Smartcard login Outdoor return point Indoor return point Staff return point Supports up to 3 bins * * * Supports up to 5 bins * * * Supports unlimited number of bins * * * Turntable / stacking cart option Supports 1-3 entry points Supports up to 4 entry points rocess multiple items at a time (deshingler) ** Can be installed across multiple floors *** * Intelligent returns can integrate with either FX or SL systems ** Available early 2016 *** Available late

10 smartlocker extend library reach and offer 24/7 collections & returns smartlocker extends the coverage and accessibility of your library service so that you can offer library users a self-service experience at locations and times more convenient to them. Deployable at any indoor location, smartlocker allows your library users to reserve items in the their usual way, collect them at the device and return their previous loans. extend library services within and beyond your community configure to fit your individual requirements and space provide library users with familiarity with our liber8 software interface LMS automatically updates once item is collected or returned large locker capacities allowing library users to collect multiple items available in a variety of RAL colors to suit any community environment custom graphic wraps available colour options Many of our products can have a customisable finish. Some can be customised with 213 RAL classic colours in semi-matt, glossy and pearlescent finish. Others have custom laminate finish options available. Talk to your Account Manager for more details

11 smartblade the intelligent return shelf smartblade 210 is an intelligent RFID return shelf that makes returning library items quicker and easier than ever for your library users. Designed to be used with our smartserve 410 interactive kiosk and integrated into new library furniture, library users simply place their items on the shelf and watch as their account is automatically updated and the security set. perfect return system for smaller spaces & budgets fast and easy returns when users don t require a receipt eliminate queues with a dedicated returns area security set & LMS updated items are ready for circulation immediately four shelving options to choose from for various types of items 18 19

12 security detection systems smartgate Series smartgate 400 smartgate Series 3800 Series Select Series 3900 smartgate 570 Liberty X Liberty QX Integrated people counter Visible & audible alerts Multiple aisles Energy saving design RFID security detection Electromagnetic (EM) security detection Hybrid EM/RFID security detection RF security detection EM system can be installed close to metal objects Custom colours Extra wide installation Software for item identification and people 20 21

13 central management software Optimise the performance of your library equipment and provide real-time access to statistics and hardware status. Our central management solutions will help save your staff valuable time and effort when it comes to maintaining your investment, especially if you are operating hardware across multiple sites. configure your library devices convenient access detailed statistics & configurations Detailed and robust reporting Gather information from all the devices installed across your library system with the ability to create robust reports of the data. Detailed library user, item, and financial reports can be viewed by the entire system or broken down into branch-level, equipment based, or time interval statistics. Device configuration Our central management solutions provide control over device settings without the need to be in front of the actual hardware. Individual settings for devices are synchronised with the ability to be altered remotely. By quickly applying settings across your entire range of equipment, your staff can focus on more customer related interactions. Our software will also immediately alert you of any system issues to address. Customer online forum We have created an online user community for our customers to connect and share ideas. Topics range from best practices to new product ideas. With a vast customer base across the globe, we know libraries have a lot of great tips and advice to share. Customer messaging system Our messaging service ensures that you will always receive important notifications from bibliotheca. Through this same system, you are able to contact other bibliotheca libraries through private messages

14 staff tools USB-Conversion Station Kit 815 AD Staff Workstation 895 RFID Staff Workstation 896 smartstation 100 smartstation 200 smartstation 400 Mobile Conversion Station 812 rint Conversion System 813 Library Desensitisers 764 Library Resensitisers 930 BookCheck 942 BookCheck 943 Staff Workstation 946 Mobile Staff Workstation 920 rocess multiple items at one time rocessed items one at a time Can be mounted under or in the circulation desk Side shielded antenna Fully shielded antenna RFID reader included within the antenna housing RFID reader and antenna provided as separate units Mobile cart solution Deactivate EM security strips and tapes Deactivate & activate EM security strips and tapes Can process both EM and RFID items Can process barcode & RFID items Connects via WiFi to the LMS Works offline 24 25

15 shelf management solutions smartstock 150 smartstock 200 Digital Library Assistant Integrated touch screen Operates in conjunction with a tablet or C owerful Boost-Mode allows for enhanced detection of thin items Lightweight and ergonomic design Long lasting battery life Allows staff to wirelessly read data and collect information Audible and LED alerts Uploads data via a wireless network 26 27

16 extend library opening hours & improve service to your community open+ allows you to maintain or extend your library opening hours, providing your community with more choice and flexibility as to when and how they engage with the library service. This complete solution can automatically control and monitor building access, self-service kiosks, public access computers, lighting, alarms, public announcements and patron safety. avoid reducing opening hours Even with reduced budgets, libraries have the option to increase opening hours. open+ provides a wraparound service to compliment your available staffed library hours with an automated service. increase community value Increasing library access and new service delivery to meet the needs of the whole community. Increase membership, footfall, value and secure a resilient and relevant service for present and future generations. open new libraries Additional library branches can be opened at a significantly lower cost than traditional branches, servicing more of your growing community

17 mycommunity extending the services in your library mycommunity is our flexible software that enhances library kiosk functionality, allowing your library to parking become the focal point of the community. Using your existing self-service kiosks you can offer members of your community a convenient and secure way to book and pay for a range of council services, including leisure facilities, council tax, rents and parking charges. By delivering services beyond issuing books, your existing investment in self-service can now meet the needs of those looking for a click-and-go experience when managing and paying for council services. council tax recreation & leisure use your kiosks to deliver both customer library and non-library services mycommunity extend council services using your existing self-service investment provide a convenient way to book and pay for additional services business rates sundry invoices increase footfall and membership levels within your library rents increase the revenue collected within your library available on all bibliotheca kiosks in our current range SIGN IN AYMENTS CONFIRM RECEIT RECEIT 30 31

18 consumables range 32 33

19 34 the best of both worlds facebook.com/smartlibraries twitter.com/smartlibraries linkedin.com/company/bibliotheca G-LBBR1067