Ellucian Cloud Services. Joe Street Cloud Services, Sr. Solution Consultant

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2 Ellucian Cloud Services Joe Street Cloud Services, Sr. Solution Consultant

3 Confidentiality Statement The information contained herein is considered proprietary and highly confidential by Ellucian Managed Services Inc. (Ellucian). Any release of this information to third parties will likely cause substantial harm to the competitive positions of Ellucian. This information is provided in response to, and for the exclusive consideration of, those parties directly participating in meetings with Ellucian. Ellucian should be informed of any request by a third party to inspect or copy any of the information contained herein. In no event, should any such inspection or copying be permitted without sufficient advance notice to Ellucian to permit it to pursue any remedies available to it to prevent such inspection or copying. 3

4 Increased Demand Today s Higher Education IT Environment - Use & Users - Data - Transactions - Interconnections - New Technology - Expectations - Resources - Budgets - Predictability - Patience Less tools for success

5 Cloud Adoption in Higher Education 68% 52% 53% Messaging Collaboration Learning Management Systems Library 42% 40% 38% Management Web Servers Systems Web Content Management 35% Bookstore 34% 21% Management Student Portal ERP Sources: Ellucian Survey, Educause, Campus Computing 5

6 How Can Ellucian Cloud Services Help? Reduce Risk Provide up-to-date expertise and experience Strategically oriented IT organization Allow existing resources to focus on strategic priorities Reduce total cost of ownership Improved Return on Investment Cloud Services Application Hosting Services (AHS) Application Management Services (AMS) 6

7 01 Application Management Services

8 Application Management Services (AMS) Application Management Service Engagement Management Application Administration Database Administration Operating System Administration Monitoring 24x7 Emergency Support ITSM Portal 8

9 AMS: Engagement Management Experienced, single point of contact: Open communications, interaction, and reporting Direct and coordinate Transition planning and execution Manage deliverables Manage timelines 9

10 AMS: Administration Services Application, Database and Systems Administration Expertise and Experience on Demand Day-to-Day Operations Performance tuning, and Log review Patching, upgrades, and maintenance Monitoring & Troubleshooting Backup and Recovery administration Registration Health Check (2 per year) Cloning of Production Environment to non- Production Environments 10

11 02 Application Hosting Services

12 Application Hosting Services (AHS) Cloud Infrastructure Top Tier Facility Disaster Recovery Private Cloud Enterprise Operations Center (EOC) Security Services ITIL v3 Processes 12

13 Application Hosting Services Process & Governance Security & Compliance Applications Platform Virtualization & Abstraction Compute Storage Network Facilities & Infrastructure Automation User Experience 13

14 AHS: Sample Colleague Environment 14

15 AHS: Enterprise Operations Center 24x7 team of engineers and analysts providing: Multilayer monitoring SLA Reporting Trending Notification Response Ticket generation Triage support Alerting Escalation 15

16 AHS: Enterprise Operations Center 16

17 AHS: Ellucian s Cloud Security Framework Security Policy SANS Top 20 Cloud Security Alliance Password Data Classification Portable Devices Access Control KeePass Databases Vulnerability Management Red-Blue Team Exercises Penetration Testing Role-Based Training 24x7 Incident Response Team In-House Forensic Analysis Internal Security Auditing Liaison with law enforcement Transport Data Encryption/ Encryption at Rest (via CDD) CIS benchmarking FISMA capable Litigation hold support Ellucian Confidential 17

18 AHS: Data Security in the Ellucian Cloud People Training for handling protected data Policy training Dedicated Security Response Team Access Control Security training for ops teams People Process Technology Process ISO based policies SANS Top 20 Critical Controls SSAE 16 Audit ITIL Security Incident Response Technology Hardened facility, cameras, guards. Biometrics, Keycards, Physical keys Firewall (source/destination port and protocol) Automated Vulnerability Scanning Intrusion Detection Encryption & privileged VPN access Secured VPN for back-end communications to on-campus systems Encryption of data when transmitted in/out of the secure facility 2-Factor Authentication Automated Patch Mgmt. Tools to secure staff access 18

19 Ellucian Cloud Services: AMS and AHS Application Hosting Services Application Management Services Management (Chief Information Officer / Director) Application Administration Engagement Manager Information Security Functional Experts Application Licenses Programmer Analysts / Report Writers Internet Connectivity Client Responsibilities Database Administration Operation System Administration Systems Monitoring 24x7 Service Disaster Recovery Server & Network Administration Infrastructure Hardware Hosting Infrastructure and Licensing Ellucian Responsibilities 19

20 Value Drivers Increase return on IT investment Improve Value and Effective use of IT Spend Increase Operational Efficiencies and Effectiveness 20

21 The Value of Cloud to Higher Ed Strategic Initiatives Tomorrow Strategic Initiatives Support Systems Management Today Cloud addresses Capability Capacity Cost Control Support Systems Mgt. 21

22 Why Ellucian Cloud Services? Ellucian provides the foundation for a long term partnership Software, Implementation, Managed ERP Singular focus on Higher Education One trusted partner versus multiple vendors Flexibility, partnering with the institution Risk Reduction Ellucian s community of best practices Predictable Costs Accountability Strict change control process Service level responsiveness Systems are reliable and available 24x7x365 22

23 Thank You! Joe Street Cloud Services, Sr. Solution Consultant Chris Collier Director of Cloud Services - South