Operational Risk, Business Continuity & Crisis Management
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1 Airport Authority Hong Kong Operational Risk, Business Continuity & Crisis Management Philosophy, Methodology and Implementation SSBC 1
2 Hong Kong International Airport Two runways 3,800m 24 / 7 operations 63 movements / hour 59 frontal, 27 remote, 13 temporary, 36 cargo & 14 maintenance / long term parking stands 2011 throughputs Passenger : 53.9m Cargo : 3.9m tonnes Movements : 334k SSBC 2
3 Passenger Throughput (in millions) 12 Months up to Dec 2011 Throughput International Passengers Third Busiest in the World Source : Airports Council International LONDON (LHR) PARIS (PAR) HONG KONG (HKG) DUBAI (DXB) AMSTERDAM (AMS) FRANKFURT (FRA) SINGAPORE (SIN) BANGKOK (BKK) INCHEON (ICN) MADRID (MAD)
4 Cargo Throughput (in '000) 12 Months up to Dec 2011 Throughput International Cargo Busiest Airport in the World Source : Airports Council International HONG KONG (HKG) INCHEON (ICN) SHANGHAI (PVG) DUBAI (DXB) FRANKFURT (FRA) TOKYO (NRT) SINGAPORE (SIN) ANCHORAGE (ANC) TAIPEI (TPE) MIAMI (MIA)
5 Strategic Geographical Location Half of the world s population lives within 5 hours flying time from Hong Kong 5
6 Extensive Air Network about 900 daily aircraft movements HKG 6
7 HKIA Risk Landscape : Multi-facet Threats Aircraft accident Hijack Sabotage Explosive devices Suicide bombs Surface-to-air missiles Cyber crimes SARS Human Swine Influenza Infectious diseases Industrial actions Civil unrest Adverse weather SSBC 7
8 Inherent Risks Risks associated with flying cannot be eliminated entirely SSBC 8
9 CX 780 SUB/HKG Inherent Risks SSBC 9
10 Regulatory Compliance Framework ICAO International Standards & Recommended Practices Highly regulated industry Issues Aerodrome License Emergency Procedures Manual Stipulated and approved by CAD Amendments to be approved by CAD SSBC 10
11 HKIA Risk Management Philosophy Validated measures in place : To enable an immediate, pre-planned, proactive and validated response to any foreseeable and probable disruptions in order to minimize negative impacts to the Authority s operations, reputation and profitability SSBC 11
12 Risk Management Strategy Holistic approach to managing risks : Structured, multilayered approach to business continuity planning Integrating crisis responses amongst all major stakeholders Expediting recovery back to normal operations SSBC 12
13 Emergency Procedures Manual : EPM Mandated by the aviation regulator Reference document by which HKIA responders conduct their internal planning Primary focus on incident-specific operational responses Operational procedures from start of an incident to its conclusion Emergency Procedures Manual : Tables of Content Volume 01 Aircraft accidents Ground incidents Fuel spillage Aircraft recovery Volume 02 Security related scenarios Volume 03 Fire scenarios Dangerous goods Weather related scenarios Landside transport emergencies No Land Link Public health emergencies Flight rescheduling control system SSBC 13
14 AEC Activation Example : Aircraft Accident Effective and coordinated management of : Information Resources Command, control, coordination & communication centre for airport response On-scene : Rescue Leader Airport Fire Contingent Airport community response : AEC Airport Authority Government response : EMSC Security Bureau Coordination of media response Airline s response Airport community + Government responses Maintain business continuity and recovery SSBC 14
15 Emergency Response Compliance Most airports work toward compliance to Regulatory Minimum Standards e.g. Crash & rescue field exercise to be held once every 2 years SSBCE 15
16 Going Beyond Compliance HKIA works beyond regulatory compliance Preventive plans to avoid disruptions Crisis management plans to manage the crisis Business continuity plans to maintain airport operations during the crisis Post-incident business recovery plans to efficiently recover airport operations after the crisis SSBCE 16
17 HKIA Business Continuity Coverage Emergency and accident (EPM) Airport business continuity (BCM) SSBC 17
18 BCM Table of Content Business Continuity Manual Access Control System Aircraft Loading Bridge Baggage Handling System Aircraft Parking Aids Crowd Management Automated People Mover Flight Information Display System Emergency Generators Flight Rescheduling Control System Lifts & Escalators Prolonged Red Lightning Warning System Seawater Provision, Chiller & Mechanical Building Management System (MBMS) Terminal Evacuation & Recovery No Land Link Landside Security Traffic Control & Surveillance, Car Park Vehicle Access Control System Into-plane Refuelling System Trunk Mobile Radio Imminent Security Threat Water & Sewage Systems HKIAT Office Contingency Plan Airfield Ground Lighting System HKIA Post-Incident Recovery Plan Airfield Runway System Typhoon Preparations & Recovery Fixed Ground Power System Public Health Emergencies General Building Management System (GBMS) & Supervisory Control And Data Acquisition (SCADA) Power Distribution System SSBCE 18
19 Linkages between BC Manual & Emergency Procedures Manual Operational response procedures covered by Emergency Procedures Manual Preventive procedures covered by departmental plans and the Business Continuity Manual Recovery procedures covered by departmental plans and the Business Continuity Manual Severity of impact of a crisis over time Real Time Operations SSBC 19
20 Emergency Procedures Manual & Business Continuity Manual BCM Coordination prior to Typhoon s arrival Weather briefings Crowd management Traffic coordination F&B preparations Care Team standby AEC standby EPM Signal 8 & above Operational procedures Secure aircraft, airbridges, etc. BCM Caring for stranded passengers Ensure F&B available in Terminals BCM Recovery actions after passage of Typhoon FIDS FRCS Coordinate on available SSBC 20 transportation, etc. BHS Crowd management AEL/bus/ferry coordination
21 Incident & Crisis Management Establish an IAC and AEC Integrated Airport Center (IAC) & Airport Emergency Center (AEC) SSBC 21
22 Coordination Between IAC & AEC Integrated Airport Centre Airport Emergency Centre Integrated Airport Centre Severity of impact over time Real Time Operations SSBC 22
23 AEC Activation Example : BCP Weather 3 to 4 days before typhoon expected to hit HKG About 1 day before anticipated raising of No. 3 storm signal Upon raising of No. 3 signal Daily coordination with HKO Organize HKIA community-wide weather briefing & airport coordination meeting; preparations include crowd management setups, F&B outlets stocking up, etc. Activation of AEC; manned by AA staff only If No. 8 or higher signal Lowering of storm signals Full manning by all stakeholders (AOC, GHA, Police, CAD, AVSECO, etc.) AEC as coordination center for recovery; crowd management, FIDS updates, FRCS, etc. SSBC 23
24 Risk & Business Continuity Process An iterative process consisting of defined sequence of steps that enables continuous improvement. SSBC 24
25 Summary Scope of risk management, business continuity & crisis management ranges far and wide through HKIA community Works across functional and company boundaries Aims to maintain the flows of passenger, baggage, cargo, aircraft and information For the benefit of all in HKIA community SSBC 25
26 Thank-you SSBC 26
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